Went here today for the first time in search of rare fitting for brake line. DAVE was sensational!!…read moreHe was able to find a fitting, and then took off the old one and spent censorable time flanging the new one on my line. If it were not for him, the truck would be junk. I noted his ability to greet customers, answer anticipated questions for his fellow employees who were on the phone. He went to his car for a tool, and kept at it till he was satisfied...and so was I!! I own 7 cars, the part I was trying to alter came from another parts store who would not stand behind a part that did not fit!! So, Dave and NAPA earn my business from here on. THANK YOU DAVE

Visit Date: Aug. 1-2, 2024…read more I don't normally leave reviews, positive or negative, on many establishments unless I've had a noteworthy experience - and boy, I had an incredible one with the O'Reilly's team in Salem, MA! TL;DR: The team at this O'Reillys ensured that I was safe, supported, and heard. They went above and beyond in a time of need and were some of the best people I've ever encountered - especially as a solo traveler. Story Time: This year, I took a sabbatical from working as a surgical/transplant ICU nurse in the city of Chicago due to experiencing burnout. Especially through nonstop care of patients through Covid. With some time off, I embarked on a solo camping roadtrip to explore the New England region of the country in hopes to grow and challenge myself as an individual, meet and make connections, explore this beautiful part of the country, and have memories that lasts a lifetime. On August 1st of this year, nearly halfway through my roadtrip, my trusty station wagon with over 200,000 miles, finally decided to give me issues. My starter motor had failed and my battery light turned on in Rockport, about 45 minutes away from Salem. This was the only O'Reilly location that had the parts I needed. So that's where I went! Upon entering the store, I was greeting with warm welcomes from the team. I had explained my situation and kindly asked if it was okay to attempt to fix my car right in front (knowing that some stores will not allow this). But the team understood my situation and allowed me. At the time, fixing my car out front was the only solution I thought of in order to get back home, a mere 1,000 miles away. By the time I tried to fix my car, it was around 2-3PM, 90 degrees, sunny, and without any clouds in sight. Now you could probably see that I was drenched in sweat, working in a steaming hot engine bay, and fatigued. Which was all true. Without asking for more than the approval from the team, one by one, different members came out through their door, offering me an ice cold bottle of water, giving words of encouragement, or simply making sure that I was still okay. And that's what made all the difference to me, a stranger attempting to traverse a completely unknown part of the country. Without Victor, Adam, Edward, Derek, John, Thomas, Jennifer, and the rest of the O'Reilly's team at 142 Canal St., in Salem, MA., I wouldn't have had the perseverance, willpower, and support that I needed to get my car back on the road. So here's my utmost and warmest thank you. Thank you for turning one of the worst experiences I've had on this roadtrip to easily one of the best ones. Thank you for being present in supporting me and ensuring that I was safe. And thank you for being some of the nicest humans I've ever met. Keep doing what y'all are doing! Until next time my friends, John

I have worked with O'Reilly Auto Parts in Salem MA for a long time. I am a customer and they are…read morethe best auto parts store around with great affordable prices and big inventory stock with a lot of parts you cannot fnd anywhere else. Many Thanks to Jen, Derek, Tyler, Mike , Sean and the rest of the staff that works there. They are professional, polite and very knowlegeable of the parts that they sell. Thanks very much, DC

$55 for a jug of Mobil One when others sell it for $22-30. $10 for tire plugs that don't work…read more Other parts like brakes and plugs vastly overpriced. Sales people not very enthusiastic or helpful. This place is a joke. Britton's is a much better store to go to.

Great service even better prices definitely come here for parts they are the best in town if you…read moreneed auto parts

So sweet and patient ! Jay was Awsome thank you! Was a good hall from home and he took care of me !read more

I was so grateful for the extra help I received from Cassie when I visited today. She was so…read morehelpful and made my day.

Naumkeag is sadly gone. We need to go to Billerica for used auto parts. I will miss them!read more

another great junk yard, they don't have a huge selection but they are honorable and respectful…read more called here looking for some generic roof racks he said well come on down see if you can find what your looking for there are several cars with roof racks he said probably 50 bucks. I come back with thule roof racks the guy whos also the owner id assume says oh i didn't know i had thules, i would have asked for at least 75. i was oh great here we go..... he says well i told you 50 so they are yours if you want them. I was so impressed with the lack if greed and pleased i call here as one of the first choices of junk yards. Good guy honest and honorable... what an american way of doing business and its much appreciated.

I got yelled at by an employee today for texting while pumping gas. If this employee were educated…read morethey would know that the myths about cell phone usage around gas pumps are just that... myths. The FCC reported that this is no evidence to show that its dangerous.

An exceptional gas station staffed by employees with the patience of a saint. Imagine having to…read morecope with a customer who is so uneducated they don't know that the employee who takes their money does not make policy regarding cellphone use or anything else, they just follow the rules of their training just like every other profession. The restrooms are always clean too.

Terrible experience at Bouchard's Auto. When I pointed out that my car lighter was missing, one of…read morethe guys actually tried to start a fight with me. On top of that, they charged me $7,000 for work that should've cost no more than $4,000. Completely unprofessional and dishonest -- I would never recommend this place. ONLY good thing I can say about this place is that the owner said he would buy my car for more than anyone offers. But ya this place is NOT IT

I have a 2022 Outback Subaru, that is needed a sticker! I stopped by the shop and asked the…read moremechanic if they can put a sticker on my car, without hesitation or even looking at the car he quickly responded to me by saying that is going to be a long wait even though there were no cars in the bay. This is actually my second times that I have gone to this shop and asking for services, in both visit I was refused service for being an Afro-American of which I could not find any other reasons for them for their refusal to provide me with service. This situation is definitely needed to be investigated to ensure all clients receive the same level of respect, and applying the same policies and procedures consistently to every customer, and avoiding any form of discrimination or favoritism; essentially treating everyone with fairness and dignity as a customer.

Nobody extended any offer to help while I waited in line to return my core. Ended up going to a…read moredifferent auto zone for that. Couldn't even loan me a screwdriver for me to change light bulbs either. Worst auto zone experience here

Fred and Ty were amazing and helped so much. Easy and to the point and just good guys all over…read more This is the spot

ZERO stars if I could. Don't go there. Go to Auto Zone…read moreacross the street instead. Brought in oil to recycle and they pointed me toward the back (creepy) to empty it myself. I have a bad shoulder and couldn't lift the canister high enough...they acted like they didn't know how to do it. Wth. Walked out. Surprised they're still open. Go to Auto Zone...they take your canister, empty it and bring it back to you while you shop, with a smile on their face!

I went there today around 9am to find out how much a battery would be and ask about my engine light…read moreand a young lady helped me she offered to come out to my car check what was going on she plugged the machine in and to me I had a miss fire and she explained to me that it could be spark plugs or ignition coils I told he I was going to my mechanic but she did offer phone numbers of mechanics that advanced deals with you that are responsible and good prices she also checked my battery and it was fine but did also offer a free replacement install she was so sweet always smiling and kind she made me feel welcome in to the store ask when I walked in how can I help you it's great to be helped by kind people