Well, it's hard to complain about courteous service, fair prices, and their installers showing up on time, even when you breakout the install on two separate trips. They never complained about doing most of the house now, and one when we got the lone room ready for them. Good warranty, good service. read more

Buyer BEWARE. Plenty of support till they have your money. Your on your own after that. You will hear everything you want to hear but you will soon find out you have been lied to. Lancaster flooring is your best choice. read more

My daughter wanted "black carpet" for her room. I was not a fan. But Barry happen to have some in and it was a great price I could not say no. His team was at my house installing it in no time and it looked great! My daughter was very happy. His tile guy did an awesome job in the other daughters room with a red, black and gray pattern. I will be back when it comes time to do my kitchen! Wonderful service and great prices. read more

Carpeteria - Her is the tile that they installed in Briannas room. - Carpeting Near Me - Lancaster, California

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I actually used Carpeteria for new laminate wood flooring in my house (all bedrooms, living room and hallway) about 5 years ago and have recommended them many times since and will continue to do so. I found them to be quick and professional to measure and provide an estimate, and equally professional and efficient at installation. My job was done in 2 days, and the guys who did the work were great. My floors were done perfectly and still look great to this day. I have nothing but good things to say and wouldn't hesitate to use them again. read more

Well, it's not fair to complain about how my estimate was +50% of other competitive local flooring companies. However, it is fair to say that this place has very low customer service. My estimate was on time and very friendly, great guy, marine I believe, you can check him out a couple reviews below me giving his old mans company the good 5 star. The problem I had with this company was when I first walked in to hear my price, a little shocked a picked out the carpet I wanted and the lady gave me a single number. I asked for a complete estimate meaning I wanted to see every charge itemized. Carpet, carpet pad, installation, furniture moving, demolition. I just received a base number which is pretty shiester in my book. Anyway, I talked to the lady and asked if I could do anything myself to lower the price to a more reasonable quote, no luck there. All in all take this review with a grain of salt, I am not commenting on the quote price, everyone is different, I'm also not commenting on the installation however because I never made a purchase. But if terrible customer service and shady business antics turn you away then you might find this review helpful. 2/5, it'd be more or less depending how installation went. read more

Excellent customer service! Karen came out to measure the next day and was considerate enough to call and make sure I knew she was going to knock and not ring my doorbell because my newborn may be sleeping. She even helped me get the price check with her inventory saving me hundreds of dollars! I would recommend Carpeteria to anyone looking to upgrade carpets. read more

Carpeteria - Main room - Carpeting Near Me - Lancaster, California

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This was the 2nd time we have used this Carpeteria. Everything went great!! The selection was fantastic, the price was right, and the installation was flawless!! Their customer service was really top notch. Don't waste your money at Lowes or Home Depot, Carpeteria is WAY better!! We will be back in several months to finish the rest of the house! read more

Carpeteria - They installed the tile and carpet in a truly expert manner! - Carpeting Near Me - Lancaster, California

my experience with Karen a $4k sale 3 years ago was not pleasant however, I will give always give the benefit of the doubt, once! Today we needed help with flooring issues due to water damage , Karen was rude again. I'm done with Carpeteria Karen! read more

They are eager to serve, Greeting us with relaxed and professional enthusiasm and no pressure at the front desk. I have had nothing but great service from Barry in the past installation at my home in Yr.97 and thus new I would get a great quote and flexibility when re-flooring my entire home as an update and slight wear on old carpet. I am a hands on type and DIY is in the cards although, last time they installed and did a great and efficient job and a great price for piece of mind. So I would day if you want a "no fuss, no muss" quote and installation they are your Team read more

After disappointing service at another flooring company in Lancaster we went into Carpeteria. We were greeted by Karen. I told her what we needed. She was very straight forward. She went to my house to measure within the hour. She Scheduled the carpet installation for the next morning. The crew arrived on time. They were very quick and professional. I think Karen and Carpeteria did an excellent job and I will be calling them out when I'm ready for the rest of the house. Thanks Karen! read more

thank you Barry white for the beaitiful job your team did on my floors. it looks even better than I imagined! I appreciate it so much. you provided great customer service and craftsmanship! simply amazing! sincerely, Christina dierkson read more

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I don't really know where to start with how disappointed we are with Carpeteria of Lancaster. We went into the store, made some choices, Mike was pleasant, and turned everything over to Karen , because I had spoken to her first over the phone. Very ethical. Karen scheduled an appointment and came to measure. She did a very good job of matching some laminate wood to match the current flooring in our home. We went to the store to pay half for a down payment. A considerable amount! After that, no more communication, it went to Jack to set up installations. Jack called to tell us when work would begin. Now, this is where this goes down hill. We expected a professional experience. The first workers arrived to do the stairs. Not much English. I had no idea what they were going to do, or, any way to truly communicate. The tile setter, yes, one, with a helper came to do 5 rooms. (We had been told all of the work would be completed in 3 days). He was an accomplished tile setter, but, not pleased when I questioned him. Not really all of his fault as he didn't know Jack was not communicating with us at all. Neither man had all of the floorings that they needed, so, we fell behind. I left a message for Jack, who, returned my call and said he would stop by. Did not. Next day, another call to Jack,who rushed me off the phone again, said he would be by, no show. The next day, when i returned to the home, i found a horrible mess! Everything, no kidding, was covered with tile and wood dust! No one layed down any drop clothes. The granite counters in my kitchen were coated as well as the wood floors. My husband contacted Barry White, Jack called immediately and said, in a condescending way that he had explained everything to me previously! When was that! Two 2 minute rushed calls was the extent of our communication. Finally, when work was completed, late night, day 4, we found that there were 2 mislayed laminate stairs and our tile was not polished. Finally, Jack showed up. He did as promised and had the stairs fixed. He asked that the floor man pick up our final check. No call to ask if we were pleased. No thank you for your business. Nothing. We also had carpet put in 3 rooms and ordered a large area rug. We had to call twice about the area rug because it was forgotten about. I would never recommend this company. We had worked with METRO FLOORS in the past and they were great. Wish I had this time. CARPETERIA had been recommended to us, Barry White is a pleasant man, we have bumped into him in town many times. So disappointed . read more

I've been meaning to write this for a long time. I liked that they did the install quickly. The salesperson said that there was a lifetime warranty on the carpet. Lo and behold, now that we have the carpet, we come to find out that the warranty is actually a 10 year warranty on the carpet by the manufacturer and a lifetime warranty for installation from carpeteria (which prob won't help). We didn't really like that we didn't have a choice with the selection of the mat. the installers also had to come back to finish up some work but they did that quickly. for the price, it seems like these guys do a better job overall and in price than home depot. I'm content with the service I received. read more

We had decided to tile our master bathroom and recarpet our bedroom. We had used Carpeteria in the past for several jobs and decided to use them again. We went in on a Sunday and got great customer service from Mike. He suggested several tiles. We chose one and he suggested we take it home to see if it is exactly what we wanted. He also suggested that we look at their carpet samples that were remnants as we were doing just one room. We returned yesterday to look at the remnants again and return the tile sample. Unfortunately, no remnants coordinated with the tile. The woman waiting on us never gave us her name and she seemed totally uninterested in making a sale. She told us just to comeback at a later date to see if their remnant inventory had changed. We were not set on using a remnant and not once did she suggest we look at other carpeting. She just walked away. She was very rude as a matter of fact. Carpeteria lost a good sale and we won't use them again nor will we recommend them to anyone. This wouldn't make the owner happy as we were good customers in the past with some expensive purchases. We went to another flooring store in Lancaster and found what we wanted and the customer service was top notch. Their prices were much better too! Maybe that is how they got the recent contract to refloor Antelope Valley Hospital. Customer Service is where it is these days. Sorry Carpeteria. You need to get your act together. read more

By far the best price, the most friendly staff, and all around great service! I bought a house and checked everyone out. They had a better selection then lowes, home depot, or any of the other places, and... They actually have a staff that remembers who you are haha. As for the service, they were in and out in one day, they stuck to budget, and I couldn't be happier. I definitely recommend anyone looking for new floors, counters, or a shower to give them a try. read more

What I love about Carpeteria today is that they have the same customer service, pricing and excellence like they did 30 yrs ago. What a great experience. read more

Update: I received a call from carpeteria after my post was up. A gentleman left me a voice-mail asking to come to my home for a walk through. This is frustrating on so many levels. Months later I'm being asked if I'm satisfied.... really? Well I have a newborn and I don't need/want people in my home right now. We had planned all work to be complete before our baby arrived... obviously that didn't work. Another issue I noticed is there are nails that I can feel when walking barefoot in my home. There's a gap between the existing carpet and the new tile that was installed. At this point it just saddens me because I won't be able to let my newborn crawl in our own home. read more

Wow! Just left carpeteria and picked out new flooring for entire house. Mike was professional and really great at bringing everything together which made the decision making process easy. Jack, one of the owners really took care of us and made the buying part a no brainier. If you are in need of flooring, go to the experts at carpeteria! You won't be sorry! read more

We just moved to the area and wanted to have the wood-look porcelain tile installed in the entire upstairs of our new home We PAID for Lowe's and Home Depot to come measure, and their prices were outrageous The tile wasn't that expensive, but when adding up the old floor removable per sq ft depending on carpet tile etc, then removing the furniture in the rooms, the costs just kept adding up. We walked into Carppeteria and the floor I wanted had just been installed on a display. It was more expensive, but I loved the floor. We were greeted by Karen, who was amazing!!! She loaded her car with samples and met us at our house! She measured gave us a price and we signed the contract within an hour of her arrival. No padding the price with extras for floor and furniture removal. The crew showed up the following Monday and have been here everyday for the past two weeks!! They show up on time and work the entire day. And they were thousands less than anyone else we were looking at!!!! We will have them do our downstairs as well. read more

We used Barry and the crew from Carpeteria for our commercial carpet in our office. Their installed price came in considerably lower than competing bids, and they worked with me to get it installed quickly before my grand opening. Quality product, great price, and exceptional service from both sales and service departments. Would highly recommend them for your carpet and flooring needs. read more

I have to give 5 stars to Barry White and his staff. I received the best price and the best service. I had my whole project done within a week. They took care of everything, including moving all of my furniture and putting everything back at no extra charge. I had new flooring, carpet, kitchen counter tops, and a new stone fireplace. They did the most awesome job on the baseboards. I am very particular about what I wanted and they made sure that I got everything exactly as I wanted. My new home is beautiful! read more

Barry at Carpeteria was very helpful in working with us on a warranty issue. Not only was he able to obtain credit from a company that generally does not warranty their product, but he helped us get the best possible carpet! In addition, the installation was done promptly and the installer even showed up early. I highly recommend this business. read more

Had my floors done by them in my entire 2 story house. Mike (?) was our salesman that we dealt with. Very nice guy...I don't believe he works there any more. The floors came out fine. After about a year, 2 of the transitions where the carpet and the hard wood floor meet were cracked and broken. No one in my house is heavy set or anything like that. Simply from every day use of a floor being walked on, they cracked in multiple places. We contacted Carpeteria and for no charge, they said they would fix it. After a week, the transitions they ordered for us came in and they came to our house to install them. For whatever reason, the colors of the new transitions did not match our wood flooring. It wasn't a major color discrepancy but it was slightly irritating. We basically said "whatever" and had the transitions put in that weren't a perfect match to our floor. The whole ordeal took a little over an house, and he was 15 minutes later than his time that was confirmed with us the day of the visit. While installing the transitions, the guy placed his hot glue gun directly on our carpet while it heated up. Which, now there is a gob of dried hot glue stuck on our carpet roughly the size of a dime. Also, once the transitions were installed, we were told to not step on them...not just while they are drying, but ever. We are to never step on the transitions. So I guess we will live the rest of our lives in this house high stepping over the transitions because the flooring is not made to be walked on apparently(?). read more

So I didn't buy anything from Carpeteria, but if I ever need flooring I will buy from here. The man who owns the place helped push my car when the battery had died on 10th and L12. He even went as far as coming out of his store to make sure I had help coming. He is a genuinely kind and caring person. I would definitely buy from someone with such great character. Thank you for all your help! read more

We have used Carpeteria three times in the last year and have been exceedingly happy with their work. Karen is by far the best - she comes out to measure, offers excellent design advice and goes out of her way to help pick out the right products. We did hard wood floors, tile, carpet and baseboards in three houses. The most recent one was on an extremely tight time-line (three days to install in a 3,000 square foot house, working around a general contractor). The quality of their work is excellent. Yes, a few things weren't perfect, however, Jack and Karen both visited the job site and took care of the details. I would not hesitate to use Carpeteria. Thank you Karen! read more

I love this place they are all great people and take good care of you. My house was done quick and done great. I have zero complaints with them I highly recommend going here and see Barry and his team. read more

Great people , We needed some new flooring for our office, Jack & Barry were very helpful . They showed up on time the day of installation and there installation crew was clean and Proffesional ... Price is always a factor but Proffesional reliable service is even more important so we got the best of both worlds. Thanks guys we definitely will use your company again ! From all of us at Kray Industries read more

Great store. No haggling for a good price. Very professional. Talked to Mike Dickey. In and out in under 20 mins.

Carpeteria just carpeted my rental and it looks way better than I expected and costs way less than I was planning to spend. I came in and Jack personally escorted me to his warehouse around the corner where he showed me tons of remnants. I chose a high quality large piece and it was installed next day. I tipped the installers whom were great and took their time doing it right. My tenant was so thrilled with the new carpet and sent me a bunch of pics of how well it complimented their decor. Thanks again Carpeteria! read more

Two major tile jobs done at our house by Barry and the Carpeteria team. Wouldn't go anywhere else. Outstanding customer service and great value in the work performed. read more

I Vernon Habben want to thank MR Barry White owner of Carpeteria,I had a crack in my coreion kitchen countertop.He said that he new a person who might be able to help me and that he would call me later.It wasnt to much later he got me in touch with Mr.Steve Wilson owner of Pacific Western Millworks.Steve came out with in a few hours,saw what needed to be done had a crew out the next day.Now my countertop is like new again,thanks to you both great jop. read more

We went to Carpeteria to order a rug, so we bought a piece of carpet and Barry sent it out to get hemmed. When they received it, we noticed that it was cut into the wrong shape! But Barry let us use the mistaken rug until the new one was finished at no expense. I want to thank Barry for letting us do that, may have been a small thing but it helped us out in a huge way. They have the best customer service!! read more

I hired these guys to do tile flooring, backsplash and granite counters. The granite cuts are sloppy and have to be hidden. We specified the types of cuts we wanted, however, did not get. We had to argue to get it fixed and still have to hide the sloppy fit. We also had to call them back to fill in gaps in grout in the backsplash and flooring. Great sales assistance, poor workmanship! I would not use this business again. read more

Wow, carpet looks great.Went with Carpeteria because of the good price and positive Yelp reviews. Got an estimate from Mike. He was very professional and helpful. Installers showed up on time and had it knocked out quickly. Would highly recommend read more

Loved our experience with Carpeteria!! My husband and I were in the market for carpet. We had gotten a few estimates but weren't really sold yet. My sister actually does hair next door so after I got my hair done one day she and I went over to check out carpeteria! We met Karen and she was so helpful!! I told her that I was expecting a baby so we needed new carpet sooner than later. I also told her that eventually we would like to remodel our kitchen... new countertops, back splash, paint cabinets, new sink etc. I set up an appointment for her to come out and give us a quote when my husband was home that following week. She came out and took some measurements and had a couple different estimates for me ready within a few days! My husband and I went in, picked out our padding and carpet and set up the installation. The guys they sent out to install our carpet, a father/son team, Jimmy & Jimmy were amazing! They were so professional and clean!! Our new carpet looks and feels amazing!! We qualified for interest free financing for a year as well!! I highly recommend Carpeteria!! We will be definitely using them in the near future for our kitchen! read more

My husband and I came to this store after visiting a few other places, our neighbors had purchased their flooring from here and recommended we check it out. That was 2 years ago and I could not have been more pleased with our experience. Our salesman and installer were beyond top notch, their customer service and dedication to our satisfaction had us sold and very very happy. The reason I am writing this review is because 2 months ago we had friends over to the house and their child spilled cool aid on our carpet in the MIDDLE of our living room that would not come up (which was not normal considering everything else we spilled thus far came up without struggle) so we called our friends at Carpeteria and without hesitation they followed through with their guarantee and replaced our living room floor at no cost to us. We LOVE our flooring and will absolutely recommend this place to all of our friends, family and to you! read more

Carpeteria was wonderful when we chose them for flooring. Installation seemed to go well and the guys that installed it were very pleasant. Unfortunately, this good experience only lasted for a couple days. We realized there was a snag in the carpet so we called carpeteria and made an appointment for them to come look at it so we could get it fixed. After having to make various appointments because of no shows, coming way later then scheduled we finally were able to get someone to look at the carpet. They gave us the run around about getting it fixed, of course. The lack of courtesy, un professionalism, and selfish attitude we got from JACK at carpeteria was utterly ridiculous.I would never do business or encourage anyone to do business with them. We did indeed get our carpet fixed, but it was more of a hassle dealing with lack of professionalism from JACK then it should have been. We never once received an apology from JACK for the issues with our carpet. Carpeteria will be wonderful when you first get your flooring installed but if you ny eed get a hold of them or need their help afterwards...goodluck. read more

My wife & I have lived in Lancaster since the 60s, we have done business with most flooring businesses in town (one exception: the newest one in Lancaster which are people who formerly worked in other stores here & turned out to be very poor in every way, also lied to us over & over) We have purchased flooring 3 times for every room in our house this year & Carpeteria is head & shoulders the best flooring store in Lancaster, the salesperson, Mike is courteous, knowledgeable & customer oriented in every way. We feel they gave us fair prices, their installers were on time, very friendly & courteous & in every instance did an excellent job We are delighted with everything. read more

I had about 1100sf of porcelain tile installed in my house this past week. I have to say, I have never been more happy with, not only the quality of work, but the professionalism of the installers John and Bert. They were here, ready to work and completely prepared, to do the job. When they gave me an arrival time, they were always on-time or a little early. They definitely put in a full day's work, every day. More importantly, my tile looks amazing! The lines are perfect and everything is seated correctly. I'm so happy I decided to go to Carpeteria and I completely recommend them to anyone looking to improve on their home. Thanks again, John and Bert, for a truly exceptional job!!!!! read more

This is THE place to go for flooring and countertops. Barry helped me with the carpet, tile, and countertops. Color, material, and finish were perfect. The laminate flooring turned out spectacular. Jack was there on the phone with me every step of the way...and nothing was left undone. Barry personally came to the house to work out a kink. Jack and Barry with their great teams made my house upgrade go smoothly and on schedule. Great people. Great selection. Superb expertise. Plus, no matter what, they stand behind their work. Thank you Jack and Barry for a job well done! read more