this store stole my deposit from may 2024. they closed permantently and i don't know how to reach them. i need to find their owners names and phone numbers. the owner is nick and his father came to my house to explain the delay in receiving my carpet. i trusted this company because i purchased there in 2019. read more

Went to Carpet Crafters I worked with Nick No BS great price The installation was great very neat you couldn't even tell where the seams were after they were done they even vacuumed the carpets MR Orland Park read more

Stay away!!!!! Ordered carpet back in January and was told that the carpet and install would happen prior to March 1st. Received multiple cancelations and excuses regarding install date and was eventually told the they did not have the carpet (March 27th!). Our designer subsequently called the manufacturer about the order, and they said that an order for the carpet had never been placed!! What type of company/individual lies about placing an order and continues the lie straight up to the installation date knowing that they are stringing along the customer........sick!! We operate a business that was to open our doors on March 1st, and because of the complete disregard for the customer and the deception we are not going to open until late April. Plenty of honest companies out there to do business with.....stay away from Carpet Crafters!! read more

I highly recommend Nick and Carpet Crafters for any of your flooring needs! They were very helpful, responsive and quick to measure and install. I received a few quotes, including bog box stores, a personal side job and another big name company, but none of them came close to Carpet Crafters. The carpet is plush and soft, doesn't look or feel cheap at all. Highly recommend them! read more

Carpetcrafters is, by far, the highest quality service flooring company I have hired. Their responsiveness is unparalleled.

Quality materials, vast selection. Personalized attention to detail, outstanding product knowledge. The installers were professional and treated me and my home with complete respect. Nick guaranteed my satisfaction and he delivered. We are delighted with our new carpet and already looking forward to our next project! read more

Where do I begin? First of all the salesperson was at the location twice and did the measurements. When the appointment was made the installers did not want to do the job because they claimed it was a lot of work? When someone else showed up about a week later the price went up $1200, had to pay it because the project was half way done. When the project was completed clean up was not done. read more

WORST COMPANY TO EVER DO BUSINESS WITH!!!! Got measured-Went in- picked carpet-set install date (3weeks out) was told by NICK they would get bk to me on price- they did- I agreed on given price with NICK- offered to pay- said the would call me to collect payment. I waited... They didn't call. I called- I messaged NICK - nothing. FINALLY, 5 days before install I get a text message, "let's part as friends I don't think I can do the job!" UNBELIEVABLE We scheduled our move in date around this installation! Worst company I have ever encountered in my life. I've never been treated so poorly as a consumer. The time I wasted, trust I had, and move I scheduled were all for nought. We are a family who just bought a home with 2 young children. I thought this was a family business. They came highly recommended and treated us like DIRT. read more

Do not use Carpet Crafters in Alsip!! Worst experience I have ever had. We ordered carpet for 2 bedrooms and basement a month before we moved in. The day before installation never received a call had to call them to confirm and they tried to change the date I said no. They came installed the bedrooms and not the basement. They never even told me they didn't have the carpet. Now a month later after a whole bunch of BS excuses and promises it will be installed tomorrow then the next day etc. we have the basement carpet. But it's the wrong color!!!! I am so upset with this entire experience read more

This store they have the worst customer service you can ever think about, they rescheduled the installation 4 times so fare for our condo association and they have never gave us any reason why, dishonest, Avoid read more

Absolutely terrible customer service. Would give half a star if possible. Order was delayed by 10 weeks, which in itself would have been fine IF the people at Carpet Crafters knew how to use a telephone. THEY DONT. Every update of my order required me to call. THEN carpet was installed with a large bubble that was noticed by the installers the day it went in, but they did nothing about it. Again, I had to call and ask that the problem be resolved. Promised by the boss he would call me first thing in the morning. The boss still does not know how to use a phone. He has so far blown me off on phone calls "first thing in the morning" three times. Carpet still has bubble and the boss still cant use the phone. Will never use again. read more

Worst company to do business with. I ordered carpet for 2 different areas - one was installed and it was a terrible installation. We had to have guys back out 3 times to fix it and it still isn't right. The other area we were told was ordered from Nick, and he lied continuously to us for over 2 months and kept giving installation dates, then cancelling the day of, only for us to find out the carpet was never actually ordered. I could never recommend them. read more

NEVER do business with this company. They have the worst customer service. I dealt with Nick and he was absolutely the worst sales person I ever did business with. He was totally incompetent. He never returned a call. He just told me one lie after another. He set up the first installation date and the installers never showed and no one called to say they weren't able to make it. The next day they showed up and installed the carpet, but not the vinyl floor I had ordered for the kitchen and utility room. The installers told me they would be back the following day to install the floor, but when they weren't there by 2:00, I called Nick. He said they were finishing up a job and would definitely be there. When they still hadn't showed up by 4:45, I called NIck again. He said he was going over to the job site to check how much longer the installers would be and would call me back. Again, he assured me the flooring would be installed today. I waited another 2 hours and never heard from him. I just put the house up for sale and have had to cancel 2 showings because the flooring has not been installed. This was all supposed to be installed a week ago and it's still not done. DISGUSTING!!! read more

I ordered some carpeting in November 2017. The carpeting was nice, the price a little high. Installation about 3 weeks later. The installers left a big mess of cut carpet fibers, small pieces, etc. When vacuuming the mess, I saw scratches on ALL my baseboards. They also did a poor job where they had to cut the carpet because the seam is very noticeable. There is also a small section next to a wall where the carpeting doesn't even meet the wall. I called Carpet Crafters that same day and spoke with my salesman, I'll call him "Moe" (not his real name). I only complained about the baseboards. "Moe" came out a few days later to inspect the baseboards. He said they weren't scratches, but the backing of the carpet and it would wash off. He even tried to wash off the marks and was puzzled when they didn't disappear. MAYBE BECAUSE THEY WERE SCRATCHES. He said their wood installer would contact me to talk about repairs. Three weeks later, no call. When I contacted "Moe" again, he said the wood installer was busy on a big job. "Moe" then offered to come over, with some wood stain, and fill in the scratches. My baseboards are stained and varnished. You can't put stain over varnish. We are done dealing with 'Moe" and Carpet Crafters. We'll do the repairs ourselves, at our own expense. I'll never use them again, and I'll never recommend them. read more