After an accident that wasn't my fault, I took my 2016 ACRA MDX to be repaired at Carolina Collision Center in Lexington, NC. Unfortunately, my experience has been very disappointing. After the initial "repair," the paint job was completely off and the color difference was extremely noticeable. They mentioned that silver is a tricky color to match and agreed to fix it. The second time, the paint looked great!
However, when I got my car back, I noticed a crack in the windshield that was NOT there before. I'm 99.9% positive they caused it, but they refuse to admit fault. When I first brought it up, I was reassured that there are cameras everywhere and that they would find out how and when it happened. But the next day, when I spoke to the general manager, she mentioned that cameras wouldn't be able to identify such a small detail in the windshield and that it was most likely a rock chip that spread due to cold, so I'm stuck with a cracked windshield.
To make matters worse, my car isn't fully repaired. It drives dangerously because the auto-correct is malfunctioning, pulling me all over the road, which never happened before the accident. The shop claims it's not related to the wreck and suggests it might be due to the windshield needing calibration, yet they won't fix it because they claim it isn't related to the accident.
What I'm having a hard time understanding is how they can be unsure about what may be causing something but be certain it wasn't caused by the accident. This makes no sense at all. My car didn't do this before the accident, but it's doing it now. So make it make sense.
Additionally, I also have scratches on the A-pillar from them removing and installing the new fender and painted door moldings. These are minor things that I would not complain about had I not had this terrible experience. They did offer to fix the scratches, but at this point, I have lost confidence in their ability to properly repair my vehicle.
Overall, my experience with Carolina Collision Center has been extremely frustrating and disappointing. I would not recommend their services to anyone. read more