I'm surprised no one has reviewed Carmax, the Walmart of used cars. My trusty Corolla recently died and I was in need of a new vehicle quickly. My budget prevented me from getting a NEW new car so I immediately headed over to Carmax to do some hands-on research and check out some of their used vehicles. I went in knowing very little about about the latest models but I knew what requirements I had for a vehicle. Upon entering their massive showroom, they have a greeter that takes your name and seeks out one of their sales representatives. Once your name is called you meet your representative and get to work. The first thing worth noting is that their sales guys make the same commission, regardless of value of sale. This is nice because you really feel like they just want to sell you a car that you want, not one they want you to buy. We headed out to look at a few and I found one I liked. It was in the showroom so we arranged for it to be taken outside for a drive while we proceeded to look at other vehicles. My sales guy was very knowledgeable about all the vehicles and very helpful with finding ones that fit my needs perfectly. Finally we went for our test drive and I liked the car. I wanted to do some online research before making a purchase so I went home to read up on the car I liked. I found that prices at Carmax are slightly higher than at a dealership, or obviously a private seller, but after talking with a mechanic friend, it seems that Carmax definitely provides vehicles in excellent condition and provides peace of mind with their 30 day warranty, full detailing of the car before you leave and detailed inspection checksheet before driving off the lot. My only complaint, however, was that I felt somewhat rushed through the process. My sales guy handed me off to the "signing room" where everyone gathers to fill out their paperwork, and then I never heard from him again. I felt like a product getting passed through an assembly line. No "thank you" or "here's my card, let me know how it works out for you", just a "sit here and wait to be called". UPDATE: After several miserable experiences at the Carmax service center, I'm forced to downgrade my rating to 3 stars. My initial purchase went smoothly, but clearly everyone at the service center is incompetent. I've been forced to return FOUR TIMES to have one little stupid thing taken care of. Absurd! read more

We traded in our car (that we bought from CarMax a few years ago) for a Scion TC-our (realistic) dream car. The TC experience has not been good. The first issue we experienced on our way home from the dealership. The tire pressure light came on, and though we can manually turn it off, the light always comes back on. We checked the tire pressure and it was fine. We decided not to go back to the dealership that day, as we live forty minutes away from this Sterling location. The second issue is the breaks. Just a couple weeks after we bought the car, the breaks began to squeak every time the peddle was pressed. After contacting CarMax, we were told to take the TC to a Toyota or Scion dealership to fix the breaks; we've estimated the breaks will cost at least $300. Both of these issues upset us, as they occurred within one month of buying the car. The real issue though, was the billing. We financed both our previous car and the TC through CarMax, and that became a real problem. An auto payment was taken out of our account for the first car, that we sold back to CarMax, not once or twice-but three times in two months. We had to make numerous calls to CarMax, as well as send our bank statements to fix this error. Because of the three deducted payments (that we were obviously not prepared for), our finances are quite out of order, due to the overdraft fees we faced from our bank. We also purchase the extended warrenty, which has been a complete nightmare to use. So, waste of money. I wrote Carmax a letter and heard nothing back from them. They used to send surveys after you brought your car in for service. Well, they don't anymore and that tells me they know they've gone downhill. Now, not even a year after we bought the car, the engine has an issue that is approximately $400 to fix. Never again will we buy a car from CarMax. read more

I've sold a couple cars to Carmax, and this past week I ended up buying one. I've done the swimming with sharks at stealerships - negotiating, negotiating, negotiating. You always having that feeling that they're trying to squeeze every last nickel out of your pocket. Car shopping shouldn't be stressful - and I think I've finally found the place that makes that a reality. Know going in that the prices Carmax charges are a bit higher. But if you value your sanity and time, it could be well worth it. Not once did I feel pressured, and every penny of the purchase order was discussed and disclosed. Bonus - they offered the lowest APR out of three different banks I shopped around. Would you like an extended warranty? No thanks. OK, not a problem! WOW. A typical dealer would have gone on a five minute sales pitch on why an extended warranty and rust proofing and wheel insurance is the second coming of Christ. Carmax - you don't want it, you're an educated consumer, let's move on! From test drive to driving off the lot, it took about 2 hours. No stress, no second guessing and a good deal. About as good as used car purchasing can get. read more

If you are buying a car from carmax, please make sure you check on CARFAX instead of AUTOCHECK. They will tell you that the car never been in an accident but they are lying.. CARMAX have their own bodyshop and will do quick job to make it look decent. I bought a 2007 335I BMW with 27K mileage for 30k out the door with extended warranty. After owning it for one year, I decided to trade in my car with something bigger so I walked into a toyota dealership. Next thing I know, they didn't want to trade a vehicle because car had front collision accident with the first owner. When I bought my BMW, they specifically told me that they were no accidents.. clean record. They even showed me autocheck and it came out clean. but somehow on a CARFAX report, it indicated that the car had been an accident.. You will lose at least 2k-5k value on your car for buying a car that's been in an accident vehicles. but obviously, carmax wanted to be cheap so they only give you autocheck report and not carfax report. I went back to carmax and spoke to several sales manager and they couldn't help saying they understand me but we cannot do anything. I was about to call my lawyer and settle this down but it wasn't worth of my time. I ended up losing 10k within one year.. I only drove the car for 12k miles.. one of appraisal from carmax dealership told me to sell the car privately with autocheck report saying it will help.. I said no, I wouldn't want to do that to another guy. What a Piece of shit.. that proves me they knew what they were doing from the beginning.. showing autocheck that has false report to sell the car.. Oh.. and 125 POINT CHECK? That's a joke. I had 5 inch crack on my front window and they said It's passed.. they do 5 min quick check to do 125 point checks... Since the car had previous accident, part of front bumper came off.. I looked closely and it had bondo all over it.. Again, if you care about reselling your car, make sure you check on carfax and autocheck together. make sure you buy extended warranty service program because it'll save you in a long run. read more

I decided to go here because the ads say that it's a no pressure sale, which is absolutely true. They don't push anything, but I'm a different kind of buyer. I knew they would be pushing things other than the cars, ie service warranties. And I wanted to know about them, so I was the one asking the questions, trying to learn. But even if there's no real hard push to buy a car, there's still the subtle "sales talk." -- I'll get to that later. The thing that didn't sell me, was I had a car transferred from another store, and 2-3 times/day, the salesman kept calling me to see when I was coming in, which I understand, because I had a car moved and they wanted a sale. The only reason I didn't come in sooner was because of this thing I gotta do everyday; most people refer to it as a "job." Either way, when I finally come in to look at the car, they overhead page the salesman, who's been calling me to come in, to the front desk. I wait like 10-15 minutes, and they page him again. Still doesn't come. So I call him on his private-work-cell or something; he, who literally called/texted me 20 minutes ago to come in, is with another customer. OK. Cool. I hang up on him, and ask for someone else. Yeah, it was a douche move, but ya'know what else is douche? Badgering me for 3-4 days up to 20 minutes before I arrive, and making me wait around for you. And so the manager guy who directs all the salesmen out to customers says something like, "...please give him excellent service and bbllaaahh." We go to the new salesman's office where they can't seem to find the car. Not by my name or phone number. So I wait another 5 minutes. By the time we get out to the car, I start it and look around, and after it warms up, I see water, not dripping out of the tail pipe -- it's pouring out. You know what the salesman told me, "Oh that's a great thing. It means the steam is **then mumbles words* is cleaning *mumbles words*, you know *hand gestures*". No. It means whoever's been filling the gas tank, doesn't go to Full -- air in tank -- cold weather -- condensation of air -- water in fuel system -- repeat -- repeat -- rust in system. They may not push you on buying a car, but they also may not know anything about the cars they're selling. Didn't buy from them. read more

**CarMax offered how much less than Kelly Blue Books said the car was worth?** We have bought and financed three cars through CarMax over the last five years. On Thursday 6/28/12 my wife traded in our Jeep Liberty for a car from the Woodbridge CarMax. The next day we went to the Sterling CarMax to trade in my 2008 Jeep Wrangle 4 door. We had about 17K left on the car. While we were waiting for the appraisal to complete we took a look at another car. The car we wanted was priced at around 16K. Appraisal complete, they had rated the Jeep as good. The only two things they dinged us on was a stain on the backseat and they would have to touch up paint the front bumper. Kelly Blue Book rates this vehicle as around $19,150 for excellent, $18.750 for very good, $18,000 for good, and $15,950 for fair. Keep in mind CarMax themselves rated this car as good. They offered us 16K for the vehicle??? Ok, whatever I asked them if they could just 0 out the rest of the loan (through them) and we would buy the other car. The salesperson said they could roll the extra $1,200 or so into the cost of the new car... I'm sorry WHAT? Well what fool would take 16K when Kelly Blue Books says that the car is worth approximately $18K. I explained to the salesperson that we were not even asking for the Kelly value, just simply zero out the $1,200 that their "appraisal" did not cover. We ended up talking to the general manager of the store. He told us there was nothing he could do, that no one in the store could do anything. He did thank us for being loyal customers. So the long and short of this is they appraised the car a good 2K under what Kelly Blue Book said it was worth, and wouldn't even zero out the remaining $1,200 through their own financing, and interest charges. We were very tempted to return the car we had bought the day before (5-day return policy) but I love my wife, much more than I dislike CarMax. read more

DON'T, DON'T, DON'T, WHY??? B/C i think they suck... got a used car.. Had bad tire on it.. No windshield fluid... Alignment was off, 120pt inspection my BUTT... they don't INSPECT crap.. you can clearly see the TIRE was bad once you have it on the LIFT. The whole no negotiation is just a way for them to over price the cars. read more

Carmax is the most worthless, usless, scamming, POS place I have ever experienced. I had alot of people try to persuade me to stay away from this place but I didnt listen and figured I would give it a try. I mean, Carmax IS like the used car buyers dream come true.....cheap cars, easy, etc. Plus, they had the car I wanted so it was worth a shot, and I figured carmax would be easier to deal with than a real dealership trying to suck money out of me. Boy, was I WRONG!!!!!!!!!!! My dream car had a few issues when I test drove it. Then when I told the salesman that they needed to be fixed, he fought with me about the car being ok, when I knew it wasnt. Then, after being told I was approved for 7% APR, it magically jumped to 25..........25!!!!! TWENTY FIVE!!!!!!!!!!!!!! Is that even legal? Thats absurd! Thats absurd even for someone buying a car for the first time with shitty credit. THEN I got a letter in the mail from them stating I was denied credit, so now my great credit score is now just good. They screwed me over, when they didnt deny me in the first place. DO NOT GO TO CARMAX. and if youre ignorant and do anyways, get your own car loan through a credit union or something. Needless to say, I went to a real dealership and got my baby with an 8% APR, and was able to haggle my price down =) read more

Just want to say thank you for not being willing to work with us. We went to a dealership, purchased a car. Same model you had that we were interested in. It was almost half the price you were asking. Almost half the mileage on your car. A lot nicer than your car. Drove it home the same day. Did I mention this took less time than what we spent with you. Thanks again! read more

Good selection of cars.. but seriously.. the salesmen need to stop following me around. Everytime I go there, they ask me a thousand questions and keep an eye on me while I walk through the entire parking lot. Then at the end, they pin me in a corner and try to make me buy a car. Sheesh! It's like they are getting comission or something! (sarcasm) read more

Carmax is basically a huge mall of cars! They carry all brands of used cars. Some locations sell new cars, but not this particular location although they used to sell Mitsubishi a long time ago. They are no haggle so if you go in thinking you can haggle down the price don't waste your time or your sales consultants time. Most people who have written negative reviews on here have 1. had an unrealistic expectation of what their car is worth, 2. got higher financing than they thought they deserved. 3. Thought the world evolved around them and the sales consultant should simply drop everything they are doing when they show up without giving a heads up. So below let me address those issues other people have. 1. Yes, you can sell your car on your own for more (retail value) or sell your car to Carmax for (trade in value) but do you really want to deal with advertising it and having a stranger come to your house drive your car and give you some sort of payment? I don't know of any other place that will buy your car outright from you and you can walk away with a check that day. Some of those cars they buy from those appraisals make it to the lot and others go to auction because they have frame damage or don't meet mileage requirements etc. The appraisers aren't low baling you on purpose. KBB isn't updated on weekly basis where these buyers for Carmax know what cars are selling for. They don't want to loose customers because you aren't happy with your appraisal. I am sure they do from time to time just like any other dealership. At other dealerships they have two numbers to play with a puchase price and one fo the trade. Carmax treats them both seperately so you know you are getting a fair deal. 2. You can get financing through some of the banks that Carmax deals with or you can get it on your own. I suggest checking with your own credit union before you even go out ca shopping. So don't give them lesser stars for their financing either. It is the banks that they deal with and YOUR credit history so don't blame Carmax when you don't get the rate you want you can shop that around. 3. Also, to those of you who want to whine that your sales consultant was busy when you got there and didn't drop everything for you....well the world doesn't evolve around you. The sales consultants are paid a flat rate commission for each car they sale. Please make an appointment with them and show up when you say you are. Or be patient and wait or get another sales consultant (which is a slight douche move as one other Yelper referred to it as) as they then have to split the commission between the sales consultants. If you are buying a car there they have fair prices. The process is easy. You can buy a car pretty quickly. They try to get as many sales as they can so it is in their best interest not to keep you waiting if they can avoid it. Yes, they sometimes get busy and it takes a little longer. Car buying a is a game I love to play it. ;) read more

So far, so good. Got a fair trade, rolled out in a nice ride... But, use your own financing! They wanted to charge me 6.75, and my bank gave me a rate of 3.7! Saved me 2700 over the course of the loan. Praveen is a great saleman there- be sure to ask for him. Very patient and kind. Worth it if you kind of know what you want- know your prices/fair market value, etc. The no haggling is wonderful! read more

Good customer service. 3 day return policy for cars. I changed my mind and they were very fast about returning my car. We have sold 2 cars to them. You will get more at carmax than at Honda or Toyota in Sterling. But when I sold cars myself, I made around $2,500 more than what Carmax offered me. read more

I wish I could give this dealership a negative star, they were so rude and inconsiderate, I doubt I will ever go back and may not use CarMax again if I can help it (but let's be honest, they're basically the used car mafia so I'm sure I can't avoid them). I went in to sell my car a little before 6pm, they were closing at 7pm that day. I put my name on the list and was told someone would be with me in five minutes. Someone came out about 10-15 later, took all the information about my car and the keys. They said it would be done around 7. They were finished around 6:50, while I was in the office with the sales person, someone popped their head so he went out to talk with them for a few minutes. Once we finished and I decided to accept the offer, we walked down the hall to the business office. They said they were closed. It wasn't quite 7:05, however they refused to process the sale even though it was completely their fault that it took that long to get the appraisal. I spoke with the manager who said there was nothing he could do. So, after driving over 30 min each way and sitting there waiting for the appraisal, then wasting my time trying to reason with rude, inconsiderate people. I literally wasted about 3 hours of my life that I can never get back. They weren't even apologetic. Do not waste your time going here unless you get a kick out of poor service or just like feeling like chopped liver in general. boooooo for them! read more

This was my first CarMax experience, and it was awesome! My Sales Person Bonnie Winchester, from the Sterling Va, Car Max, went way above and beyond to make sure the whole process went as smooth as possible. Bonnie not only treated me as if I was her one and only Customer, but as if I was Family. She even went as far as to help with my 2 year old Granddaughter, while I signed papers. Will I be back? Yes! would I recommend CarMax to my friends? Absolutely! To top it off, I just love my new car!!! CM read more

Carmax had the exact car I wanted when the dealership of the same brand did not. It was shipped for free to the Dulles location and arrived before promised. Price was good too and I was able to trade in my old car for a fair price. The two gentlemen that helped us (Sebastian and Praveen) we're responsive and available when needed. Paperwork was done quickly (given how busy it was) and we drove home happily in our new car. Ask for Sebastian or Praveen, they were superb in their customer service! read more

When I first arrived everything went well. The crossover that i had reserved was there, and the salesman pulled it up promptly. During writing the check is when it all went sideways. I specifically asked if I purchased the extended warranty from carmax if i could use it at any Volvo dealership, and I was told yes. I was told that I had so many days to decide whether I like the car or want to return it and limited warranty if anything breaks within that time frame. Well, less than 24 hours after purchasing my vehicle (outright/no financing) my front left speaker went out. I call carmax and they say that they can't get me in the same day and that it may be a week depending how far I want to drive to get it fixed (given multiple carmax locations --- all inconvenient FYI). I just gave you $30,000 cash for one of your vehicles and you are telling me that you can't make time?!? I called Volvo and they made time. I then took the vehicle to be looked over by a certified Volvo tech and I asked Volvo about Carmax's warranty. Guess what? I was told they don't accept it AND that the warranty typically doesn't even cover all of the labor costs. I had to argue to get my money back, but eventually did, and purchased the real deal warranty from Volvo. Right outside of the 30 days warranty the camera went bad too! Volvo handled it within 1.5 hours same day as me calling yet again. --- I just purchased another $30,000 vehicle, and I would have come back if Carmax hadn't left such a bad taste in my mouth. read more

My second time here and this time was just as great as the first. I have purchased and sold a car at this location and I can't get over the efficiency and competency of the staff. I never feel rushed and I love how the person that greets you takes care of you from start to finish. For buying a car, they look at your needs as well as working on finding a price that works for you. If you end up changing your mind, I believe you have 72 hours to return it. For selling a car, it's a 30-45 minute wait for the mechanics to inspect and return with an offer. Not sure if you want to sell? You have 7 days to decide on their offer. I'll be back next time I buy or sell a car! read more

I finally decided to bite the bullet and check out CarMax just to see what I could sell my 2006 BMW 330i for. The offer was actually less than what many other dealers had offered on it but it did not surprise me due to the type of vehicles they had on lot. Unfortunately, I had negative equity on the vehicle. I worked with Jack, an older gentleman who was nothing but smiles when I came in for my appraisal appointment. He was a soft spoken rep and used little to no pressure when it came to me selling my vehicle to them but did convince me to at least see if I could trade the vehicle in and roll over the negative equity. I am not a fan of rolling old debt on to new debt but they had my dream car there and I figured why not if I can afford the payments. As other reviewers have stated, the process here at CarMax is so much more different than regular dealerships. It's done right in front of you on a computer, price is set and once your info is in the system it pulls up which finance groups are willing to loan out. I did not make the deal due to a down payment I was not comfortable with for now but I will be back and Jack was awesome! read more

I went to sell my car after already getting an offer. I was told I was 6th in line, and that it would take an hour dor them to see me. About 10 minutes later I checked to see if any progress had been made, and suddenly I was 7th in line. They either miscounted, or lied, or slipped somebody in ahead of me. But given how incompotent everybody was, I legitimately believe they just couldn't count to 7 correctly. I came back after an hour, and there were still 3 people ahead of me. I was told it would take another hour. At this point I asked to speak with the manager. I asked that they at least pay me an extra 10 bucks as an apology for wasting my time. He refused. I began to raise my voice (along with several other people that had been waiting an hour plus). He caved, and put me next in line. When they eventually cut the check (after I had been there for 2+ hours) they mispelled my name. They literally did not know how to spell or count. You can't make that up. read more

CarMax - This was ironically on the computer screen in the manager's office as I was going on my 2nd hour waiting for somebody to talk to me. - Used Car Dealers Near Me - Sterling, Virginia

Appraisal is very subject and change from two weeks of the car sitting in a garage. One week the car was worth $4000 and two weeks later $3000. Not flexible. Wait time under estimated. I was told 10 minutes, then proceeded to wait 30 + minutes and still counting. Lots of employees milling about but not help where needed. Frustrating place of business. read more

This place is a joke they offered me 7600 less for my car that had Miles than the one they had on the lot I understand you need to make money on a car but you don't need to screw your customers this isn't the first time they have tried either Do your self a favor and avoid this place read more

A week or two I took my wife to buy a new car. After already buying two cars from this car max It wasn't even I thought to go back to get her next car from this location. We live almost an hour from this location and pass several other locations to get to this one. We knew that we need a good car, but because we were replacing a car that was totaled in a wreck we had a tight budget. We were greeted quickly by Tom (I think his last name was Patterson). This man was one of the most talented sales people I have ever met. The experience that we had with him was the kind of experience that any person in our situation would love to have. He was patient, funny, and not pushy. Really more so than selling he educated us on what we needed to meet our need. In the transaction he made us feel like we were the most important thing of his day. Then the icing on the cake came a couple days away when we received a package that had a thank you card and some gifts that were inline with some of the things we talked about. We had talked about how my wife was an actor and one of the items in the package was a drama mask pendant. I mean WOW!!!! Talking about listening to your customer. At this point between myself and my extended family we have made five car purchases from car max. And I will continue to give car max my business. Tom...thank you for your touch. I am so grateful!!! read more

This was my first experience with CarMax and likely my last. I had been to this dealership the week before to figure out what type of car I may be interested in test driving. I returned this week to try out 2 cars that I narrowed down. While the representative was polite and courteous, he gave me instructions on the route to take and to return in 15 minutes. When I test drove the car, I wanted to take it through conditions that I normally encounter in NOVA driving. Rather than the route suggested, I drove to an open parking lot, and tried parallel parking, got out and opened all the windows, opened the trunk, merged onto fast traffic and the ramps around the dealership. I tested the AC and the other display controls. While returning I heard a call, but did not answer it because it was in my purse. I got back within 35-40 minutes. However as I pulled up the representative told me that I am not allowed to test drive the second car because the manager prohibited it and is enforcing the strict 15 minute test driving policy. A bit stunned and confused how CarMax can expect a customer to only test drive and make a discerning decision in 15 minutes. It also contradicts the 24 hour driving policy that us plastered all over the dealership and web. Do they expect customers to be pressured into making purchasing decisions in this manner? Or think that I would take the car for a joy ride? read more

This review is for selling a used car to Carmax. My entire process was a pleasure. When I went to get my appraisal it took about 40 mins during which I waited and watched football on TV. The appraisal process was quick and easy, my quote was within $200 of the Kelly Blue Book private party price. Typically the private party price is higher by $1-$2k than a dealership price b/c a dealership has to make a profit, so this price was more than I expected them to offer me. Their offer was $3k, so when the other dealership where I bought my new car offered me $1k it was an easy decision. I went back the next day to Carmax and sold the car and was in and out the door in 45 mins, of which 30 mins was just waiting because they were swamped. Their operation is incredibly efficient and pumps people through super fast. Both Tammy who helped me on the appraisal and Lindy who helped me with the sale & title transfer were very pleasant - just nice people who enjoyed talking to you. I would say to make sure to do your homework, check craigslist, autotrader, etc. since the circumstances are different for every car and in some cases you can squeeze another thousand or two out of the car by selling it yourself. In my case since this was the best price possible I was very pleased. I will say if their quote stunk my review would probably not be so rosy, but given how it went I can't even think of a way to improve their process. read more

Terrible if you are selling your car. Great if you are buying one. Good luck! read more

If buying a new car = pain in the a$$, then CarMax = Pain-in-the-a$$ remover. I have purchased two vehicles through CarMax, as did my girlfriend about 4 years ago. All of these experiences were extremely positive, stress-free, and friendly. First off, the price on the car is non-negotiable (plus taxes, tags, and CarMax's $199 processing fee, which I kinda find bullsh!t, but will deal with given the relaxed nature otherwise). As such, if you say "I can only spend $15k," they don't bother trying to sell you an $18k vehicle. Plus, you don't have to haggle, which can be stressful and (more critically) fosters an immediate sense of distrust between you and the salesperson. Am i getting screwed over? I am screwing THEM over enough? AAAAARGHH!!! Second, they are willing to hold vehicles for you for a day or two to think it over if you are a serious buyer. I recently purchased a '13 Xterra, but wanted to think about it more. The sales person (Jackie Wilson) was more than happy to hold the car for me, taking it off the web and making it unavailable to other buyers for 24 hours, no charge. That really gave me peace of mind and allowed me to make a more well-thought out decision. Third, I know that some people have groaned about the prices for traded in vehicles, but I've had good experiences in both instances when a car was traded in. First, my girlfriend's 1999 Corolla with 142k miles was valued at $2000 (in 2010). And my 2002 VW Jetta 1.8T was given $2500, despite the sunroof no longer sliding back, as well as impending repairs on the horizon ($1600 timing belt, $1200 suspension). Fourth: financing. Granted, I have been pretty good with financial matters, but I was given 1.95%. Bomber. And lastly, and this is perhaps the most critical, I had a previously Jetta (not the '02 I traded in recently) that was also purchased at CarMax in Whitemarsh. While I was living in Chicago, the catalytic converter needed replacing. I called the service folks at CarMax. The man said it would be $1000-1200 and asked how many miles the car had. I replied that it was a couple hundred short of 80k. He immediately replied, "The car is under warranty still from VW. Take it to a dealership before you hit 80k and it should be free." He saved me at least $1000 when I was more than ready to pay it. And because they saved me $1000 back then, I was more than happy to throw them repeat business and referrals. This place is great. But don't forget... it's a dealership--they are looking to sell cars. And the salespeople work on commissions. As such, you're going to get some sales pitch and up-talking on cars. But it's a 1/10th of what you'd expect at a private dealership. Oh, and they make the same amount in commission regardless of what car they sell, be it a $11k Nissan Versa or a $80k Porsche Cayenne. I will definitely be back when I need a new vehicle... though hopefully not anytime soon. And special thanks to Jackie Wilson, the sales rep who helped me out!! read more

I just want to take a minute and Thank Jeff Hawkins from the Fredericksburg Carmax. Jeff went above and beyond to get me into a great car. I haven't had the greatest car buying experience and was not looking forward to it again, but Jeff made , what I was worried about, worth it all. If you are looking to buy a car Jeff Hawkins is your man. Great guy. I also wanta add, everyone we encountered today at Carmax was great, Esther was the sweet lady that we had doing the finale paperwork, her smile and laugh was infectious. Thanks Jeff, Esther and Carmax... if I could give you 100 stars I would. Karen Parker read more

While I probably overpaid for the car I purchased, I am still happy with my purchase. I was helped by Oscar who was just delightful. He even wandered around the lot with me (in the rain, holding an umbrella for me no less), trying to find the cars in which I was interested. He was patient, kind, and laughed at my jokes (always a plus). One of the ones that I had come to see was the one I ended up purchasing. I've had it for a few weeks now, and I love it. This is the 2nd time I've purchased from this CarMax and I've been happy both times. I like that there's no haggling and you know the price you'll get. read more

Just left Carmax with a new (well, new to us!) Toyota Highlander thanks to the amazing professional, knowledgeable, honest, and personable salesperson Cindy!!! We live in Maryland and drove to the Dulles Carmax just because they had better selection. My husband also bought a car there last year. We had a great experience. It was almost TOO easy to spend $30k!! Even if you know what you're looking for, plan to spend 4-5 hours there. read more

We bought our third Carmax vehicle a few weeks ago. I won't buy from anyone else. Our salesperson was Jackie at the Dulles store. She was very knowledgeable, helpful and was so friendly! They were very busy that day so we were there longer than usual but she was great to talk to. We are extremely happy with our truck and our experience at Carmax! read more

The no haggle deal sounds great but they are over priced. I have found many cars I like there but they are priced too high. The last several times I have needed to sell/trade in a car, I take it there for an appraisal. They always give you an offer and word on the street is it's more than most dealers will give you for trade in. But, eh, that's not always true. I think it's about 50/50. Sometimes they are more elsewhere sometimes not. That's reasonable, though. I am sure some cars better fit their ability to sell, and sometimes they have more cars than they need or less... and retail prices fluxuate. So, it makes sense that sometimes they "over" pay, sometimes they "under" pay and sometimes they pay just a "fair" price for the cars they buy. Today we got an appraisal and did not feel it was a great price... so we didn't take it; we'll sell it elsewhere. No harm no foul. I'm glad to have the option. read more

Made an appointment, arrived on time and was told I'd have to wait 20 minutes. Waited 30, checked in again and the guy literally shrugged at me lol read more

Painful experience. Checked in and was directed to go out to the car we were interested in and start looking at it and a sales person would be out shortly. After 30 minutes of waiting in the heat next to two of the cars we were interested in...no salesperson. I called the CarMax phone number and was connected to someone that said I would need to walk back from the parking lot to the check in desk...because there was no phone up there and he didn't know what the status was. Walked back in and was assigned Hamid. Rude from the get-go. There were three white MDX's. One the front bumper wasn't aligned with the car and side mirror was loose...how's that for CarMax inspection? Second one was being transferred so we asked to drive the third. Third had cigarette ashes stuck to the inside of the car and the drivers side door inside was melted like some sort of chemical was spilled. Process to test drive...license and insurance info took much longer than it should of and then was directed to the three mile loop around CarMax. 1/3 of which is on the worst paved road in Ashburn. After getting back from a 20 minute drive he admonished us from not taking the route he told us about. If I'm going to buy a car, I need to drive it for longer than six minutes. We left and purchased an MDX at a better price and without the damage CarMax's cars had. Hamid needs to brush up on his interpersonal skills... read more

Rude customer service, I was prepared to purchase but decided to go elsewhere where my business is appreciated. The lady at the counter was curt and short when I checked in and it turns out my assigned salesperson was unavailable. With the plethora of dealers in the area I went elsewhere and was well received. read more

Written for my friend Ana: Test drove a car on Monday, put the car on hold that evening to look at other options. Come back on Thursday to drive the car and potentially buy. Drove an hour to the location to find out that the manager Roosevelt removed the hold and sold the vehicle. They claimed that they were unable to contact me on the cell. Sent an email and pretty much immediately sold the car. They have my number which they called me on the first time I test drive the vehicle, as well as I have correspondence with the sales rep Bud via text. During the phone call or texts before I went the second time to drive the vehicle did they mention that it was sold. Zero concern for customer service and the manager wasn't even around to explain how he decided to sell the vehicle from under me while on hold with the most minimal attempt of contacting me. read more

So I sold my beloved GTI during Covid in the hope of going electric or hybrid. My first choice to sell was to use CarMax but I ended up getting a much better deal at a competitor. I decided to try to use CarMax to find my BEV, PHEV or normal hybrid. Over the course of the last few months, I've test drove over half a dozen at the Dulles store. I transferred for free a bunch that they didn't have on-site. Each time, the electric vehicles were not charged. Many of the PHEV have the ability to be fully electric on a full charge. I made my request to the call center person, responded to a text message from a sales manager, and called the local store. Yesterday, was the second time I was test driving a Volt with the EV range = 0. They apologized and tried to charge in at the store in the 15 minutes I had to fill out forms. Sorry, it doesn't work like that. With a level 2, it's not going to do much in such a short amount of time. I talked to a manager and he said that I had to talk to the store directly and have someone I know do the secret handshake to get them to charge the car the night before. This with 10's of salespeople sitting around in the showroom doing nothing. So I've bought and sold a ton of cars to CarMax (returning 3 with their no questions asked return policy). However, my last car I bought CPO for both a better deal and better warranty. I just looked at my local Chevy CPO options and they are cheaper with a bumper to bumper warranty included and I'm sure the person I talk with will get it charged for a test drive. I'm no longer a CarMax advocate in that they are no longer the customer focused company that I dealt with in the early 2000's when I bought my first car from them. read more

Been waiting here for an hour. They put my name in the queue twice and still havent gotten a call. I was told I was 2nd in line and theres about four salesman just sitting around. Hopefully the salesman is better than this to redeem myself but this is awful customer service. The lady at the front desk was very nice but still doesnt make up for the wait. read more

The buying process was ok, but the service process after purchase has been horrible. I bought a vehicle back on Aug. 13 and there was a dent in the rear liftgate. Since I purchased on Sunday I was told to come back on Monday for a free repair of the dent. I called on Monday morning and was told the first available appointment was Wednesday (8/16). I dropped off the car on Wednesday but was never given a repair completion date. I called on Thursday and Friday and was told the car was in various stages of repair (i.e. dent removal, gone to body shop for painting, "in the oven"). Today, Monday, 8/21 I stop by on my way into work and the car still isn't ready. Moreover, I found out that the body shop hadn't even started working on it and I might not get the car until later this week. The car buy experience was ok, but I would not recommend using them for repair or purchasing an extended warranty from Carmax. As soon as your a captured customer they won't treat you well. read more

OMG. Where Do I Begin?? SO - My Mom & I Come To This Location To Purchase A Vehicle, Our Ssles Person's Name Was Matt. Before I Even Start This Review, Please Note -- That The ONLY REASON This Review Gets 2 Stars Is Because Matt Was Semi*Cool, But His Salesman Skills Could Use Some Tweeking. He Had To Keep Refilling/Running The Credit App Which Effects Scoring, There Was ALOT Of Back & Forth As Far As What All Documentations Were Needed For The Bank ETC. Long Story Short - I Had To Be Taken Off Of The Loan, & My Mother Wanted To Try To Get Approval On Her Own, The Sales Manager Keyona, Was Very Unencouraging Advising My Mom That She Should Try To Go Thru A Credit Union, Or Else We Had 3 Days To Return The Vehicle. Well Guess What - We Contacted Carmax @ The Brandywine Location & My Mom Was APPROVED On Her Own, Car Payments Were LOWER, & The Process @ That Location Was SO SMOOTH. When We Went To Return The Vehicle/Obtain The Return Of My Downpayment Neither Matt Or Keyona Could Even Look My Mother & I In The Face! All & All Everything Worked Out For The BEST As We Slid Right Into The EXACT SAME Vehicle, Easier Car Buying Experience JUST @ ANOTHER CARMAX LOCATION --- BRANDYWINE. read more