my current position at my job is customer service. I thought I was very good at it. I have always went out of my way to make sure my customer were very happy with their product. I never thought I would ever get the same customer service back the way I give it. when I went to CarMax to buy my car I was very worried because of my past experience. It was the best experience I have ever felt. Craig Fletcher the service manager was outstanding. He went way out of his way to make sure I was happy with my car. I very satisfied with my car and the customer service I received from him . Thank you for the amazing experience and love you showed me. You have earned a customer for life. I cant remember their names but Valerie and the night time service manager were beyond exceptional. you guys are amazing and this world could use more love. thank you thank you thank you read more

Traded in my Honda Accord (in perfect condition) for an Audi A4. Stupidly didn't ask to see the Carfax til AFTER I signed. It had been in 2 accidents (but luckily got it checked... no frame damage). Not too sure if we got a GREAT deal with that history, but overall the car is in pristine condition. Biggest problem was with the sales department. As soon as Alex, our sales guy, realized we were not financing and paying in cash, he lost interest. We were there at 3:15 and he wanted to schedule us to come in at 6 to buy the car. Um no thanks. Now or never. He then asked us to sign on to our Bank of America account online to prove we have money in our account. He refused to let us call to talk to someone at BOA. Isn't that THEIR job? It was just awkward and rude how they talked to us. I felt like we were being rushed out of there. Alex kept passing us to another guy and kept on complaining to our friends about how we wanted to call BOA. Best quote of the night was when we showed them our account and said that we could buy 10 cars from them right now. After messing up my name on the paperwork one of the guys told my 72 year old father to "relax". JUST WEIRD and unprofessional. I wouldn't go back. And if i didn't love the car so much I would have returned it due to the shittiness we endured. Skip carmax. There are better deals out there... with nicer people. read more

I'm surprised no one has reviewed Carmax, the Walmart of used cars. My trusty Corolla recently died and I was in need of a new vehicle quickly. My budget prevented me from getting a NEW new car so I immediately headed over to Carmax to do some hands-on research and check out some of their used vehicles. I went in knowing very little about about the latest models but I knew what requirements I had for a vehicle. Upon entering their massive showroom, they have a greeter that takes your name and seeks out one of their sales representatives. Once your name is called you meet your representative and get to work. The first thing worth noting is that their sales guys make the same commission, regardless of value of sale. This is nice because you really feel like they just want to sell you a car that you want, not one they want you to buy. We headed out to look at a few and I found one I liked. It was in the showroom so we arranged for it to be taken outside for a drive while we proceeded to look at other vehicles. My sales guy was very knowledgeable about all the vehicles and very helpful with finding ones that fit my needs perfectly. Finally we went for our test drive and I liked the car. I wanted to do some online research before making a purchase so I went home to read up on the car I liked. I found that prices at Carmax are slightly higher than at a dealership, or obviously a private seller, but after talking with a mechanic friend, it seems that Carmax definitely provides vehicles in excellent condition and provides peace of mind with their 30 day warranty, full detailing of the car before you leave and detailed inspection checksheet before driving off the lot. My only complaint, however, was that I felt somewhat rushed through the process. My sales guy handed me off to the "signing room" where everyone gathers to fill out their paperwork, and then I never heard from him again. I felt like a product getting passed through an assembly line. No "thank you" or "here's my card, let me know how it works out for you", just a "sit here and wait to be called". UPDATE: After several miserable experiences at the Carmax service center, I'm forced to downgrade my rating to 3 stars. My initial purchase went smoothly, but clearly everyone at the service center is incompetent. I've been forced to return FOUR TIMES to have one little stupid thing taken care of. Absurd! read more

We traded in our car (that we bought from CarMax a few years ago) for a Scion TC-our (realistic) dream car. The TC experience has not been good. The first issue we experienced on our way home from the dealership. The tire pressure light came on, and though we can manually turn it off, the light always comes back on. We checked the tire pressure and it was fine. We decided not to go back to the dealership that day, as we live forty minutes away from this Sterling location. The second issue is the breaks. Just a couple weeks after we bought the car, the breaks began to squeak every time the peddle was pressed. After contacting CarMax, we were told to take the TC to a Toyota or Scion dealership to fix the breaks; we've estimated the breaks will cost at least $300. Both of these issues upset us, as they occurred within one month of buying the car. The real issue though, was the billing. We financed both our previous car and the TC through CarMax, and that became a real problem. An auto payment was taken out of our account for the first car, that we sold back to CarMax, not once or twice-but three times in two months. We had to make numerous calls to CarMax, as well as send our bank statements to fix this error. Because of the three deducted payments (that we were obviously not prepared for), our finances are quite out of order, due to the overdraft fees we faced from our bank. We also purchase the extended warrenty, which has been a complete nightmare to use. So, waste of money. I wrote Carmax a letter and heard nothing back from them. They used to send surveys after you brought your car in for service. Well, they don't anymore and that tells me they know they've gone downhill. Now, not even a year after we bought the car, the engine has an issue that is approximately $400 to fix. Never again will we buy a car from CarMax. read more

I've sold a couple cars to Carmax, and this past week I ended up buying one. I've done the swimming with sharks at stealerships - negotiating, negotiating, negotiating. You always having that feeling that they're trying to squeeze every last nickel out of your pocket. Car shopping shouldn't be stressful - and I think I've finally found the place that makes that a reality. Know going in that the prices Carmax charges are a bit higher. But if you value your sanity and time, it could be well worth it. Not once did I feel pressured, and every penny of the purchase order was discussed and disclosed. Bonus - they offered the lowest APR out of three different banks I shopped around. Would you like an extended warranty? No thanks. OK, not a problem! WOW. A typical dealer would have gone on a five minute sales pitch on why an extended warranty and rust proofing and wheel insurance is the second coming of Christ. Carmax - you don't want it, you're an educated consumer, let's move on! From test drive to driving off the lot, it took about 2 hours. No stress, no second guessing and a good deal. About as good as used car purchasing can get. read more

If you are buying a car from carmax, please make sure you check on CARFAX instead of AUTOCHECK. They will tell you that the car never been in an accident but they are lying.. CARMAX have their own bodyshop and will do quick job to make it look decent. I bought a 2007 335I BMW with 27K mileage for 30k out the door with extended warranty. After owning it for one year, I decided to trade in my car with something bigger so I walked into a toyota dealership. Next thing I know, they didn't want to trade a vehicle because car had front collision accident with the first owner. When I bought my BMW, they specifically told me that they were no accidents.. clean record. They even showed me autocheck and it came out clean. but somehow on a CARFAX report, it indicated that the car had been an accident.. You will lose at least 2k-5k value on your car for buying a car that's been in an accident vehicles. but obviously, carmax wanted to be cheap so they only give you autocheck report and not carfax report. I went back to carmax and spoke to several sales manager and they couldn't help saying they understand me but we cannot do anything. I was about to call my lawyer and settle this down but it wasn't worth of my time. I ended up losing 10k within one year.. I only drove the car for 12k miles.. one of appraisal from carmax dealership told me to sell the car privately with autocheck report saying it will help.. I said no, I wouldn't want to do that to another guy. What a Piece of shit.. that proves me they knew what they were doing from the beginning.. showing autocheck that has false report to sell the car.. Oh.. and 125 POINT CHECK? That's a joke. I had 5 inch crack on my front window and they said It's passed.. they do 5 min quick check to do 125 point checks... Since the car had previous accident, part of front bumper came off.. I looked closely and it had bondo all over it.. Again, if you care about reselling your car, make sure you check on carfax and autocheck together. make sure you buy extended warranty service program because it'll save you in a long run. read more

I decided to go here because the ads say that it's a no pressure sale, which is absolutely true. They don't push anything, but I'm a different kind of buyer. I knew they would be pushing things other than the cars, ie service warranties. And I wanted to know about them, so I was the one asking the questions, trying to learn. But even if there's no real hard push to buy a car, there's still the subtle "sales talk." -- I'll get to that later. The thing that didn't sell me, was I had a car transferred from another store, and 2-3 times/day, the salesman kept calling me to see when I was coming in, which I understand, because I had a car moved and they wanted a sale. The only reason I didn't come in sooner was because of this thing I gotta do everyday; most people refer to it as a "job." Either way, when I finally come in to look at the car, they overhead page the salesman, who's been calling me to come in, to the front desk. I wait like 10-15 minutes, and they page him again. Still doesn't come. So I call him on his private-work-cell or something; he, who literally called/texted me 20 minutes ago to come in, is with another customer. OK. Cool. I hang up on him, and ask for someone else. Yeah, it was a douche move, but ya'know what else is douche? Badgering me for 3-4 days up to 20 minutes before I arrive, and making me wait around for you. And so the manager guy who directs all the salesmen out to customers says something like, "...please give him excellent service and bbllaaahh." We go to the new salesman's office where they can't seem to find the car. Not by my name or phone number. So I wait another 5 minutes. By the time we get out to the car, I start it and look around, and after it warms up, I see water, not dripping out of the tail pipe -- it's pouring out. You know what the salesman told me, "Oh that's a great thing. It means the steam is **then mumbles words* is cleaning *mumbles words*, you know *hand gestures*". No. It means whoever's been filling the gas tank, doesn't go to Full -- air in tank -- cold weather -- condensation of air -- water in fuel system -- repeat -- repeat -- rust in system. They may not push you on buying a car, but they also may not know anything about the cars they're selling. Didn't buy from them. read more

**CarMax offered how much less than Kelly Blue Books said the car was worth?** We have bought and financed three cars through CarMax over the last five years. On Thursday 6/28/12 my wife traded in our Jeep Liberty for a car from the Woodbridge CarMax. The next day we went to the Sterling CarMax to trade in my 2008 Jeep Wrangle 4 door. We had about 17K left on the car. While we were waiting for the appraisal to complete we took a look at another car. The car we wanted was priced at around 16K. Appraisal complete, they had rated the Jeep as good. The only two things they dinged us on was a stain on the backseat and they would have to touch up paint the front bumper. Kelly Blue Book rates this vehicle as around $19,150 for excellent, $18.750 for very good, $18,000 for good, and $15,950 for fair. Keep in mind CarMax themselves rated this car as good. They offered us 16K for the vehicle??? Ok, whatever I asked them if they could just 0 out the rest of the loan (through them) and we would buy the other car. The salesperson said they could roll the extra $1,200 or so into the cost of the new car... I'm sorry WHAT? Well what fool would take 16K when Kelly Blue Books says that the car is worth approximately $18K. I explained to the salesperson that we were not even asking for the Kelly value, just simply zero out the $1,200 that their "appraisal" did not cover. We ended up talking to the general manager of the store. He told us there was nothing he could do, that no one in the store could do anything. He did thank us for being loyal customers. So the long and short of this is they appraised the car a good 2K under what Kelly Blue Book said it was worth, and wouldn't even zero out the remaining $1,200 through their own financing, and interest charges. We were very tempted to return the car we had bought the day before (5-day return policy) but I love my wife, much more than I dislike CarMax. read more

DON'T, DON'T, DON'T, WHY??? B/C i think they suck... got a used car.. Had bad tire on it.. No windshield fluid... Alignment was off, 120pt inspection my BUTT... they don't INSPECT crap.. you can clearly see the TIRE was bad once you have it on the LIFT. The whole no negotiation is just a way for them to over price the cars. read more

Carmax is the most worthless, usless, scamming, POS place I have ever experienced. I had alot of people try to persuade me to stay away from this place but I didnt listen and figured I would give it a try. I mean, Carmax IS like the used car buyers dream come true.....cheap cars, easy, etc. Plus, they had the car I wanted so it was worth a shot, and I figured carmax would be easier to deal with than a real dealership trying to suck money out of me. Boy, was I WRONG!!!!!!!!!!! My dream car had a few issues when I test drove it. Then when I told the salesman that they needed to be fixed, he fought with me about the car being ok, when I knew it wasnt. Then, after being told I was approved for 7% APR, it magically jumped to 25..........25!!!!! TWENTY FIVE!!!!!!!!!!!!!! Is that even legal? Thats absurd! Thats absurd even for someone buying a car for the first time with shitty credit. THEN I got a letter in the mail from them stating I was denied credit, so now my great credit score is now just good. They screwed me over, when they didnt deny me in the first place. DO NOT GO TO CARMAX. and if youre ignorant and do anyways, get your own car loan through a credit union or something. Needless to say, I went to a real dealership and got my baby with an 8% APR, and was able to haggle my price down =) read more

Good selection of cars.. but seriously.. the salesmen need to stop following me around. Everytime I go there, they ask me a thousand questions and keep an eye on me while I walk through the entire parking lot. Then at the end, they pin me in a corner and try to make me buy a car. Sheesh! It's like they are getting comission or something! (sarcasm) read more

I have to admit, I really like the CarMax experience, and this location was really good to work with. I like the no-haggle pricing, due to the fact that they include the standard fees in the price that dealerships tack on at the end. When we shopped around for a car to replace the one we lost in the Great Flash Flood of '16, we found the exact one we wanted at this location, which is pretty far away from us. We called ahead and spoke to a rep who assured us they would have the car ready for a test drive when we arrived. The rep greeted us (it was pretty busy but he was easy to find) and stayed with us as we inspected, drove, and ultimately bought a car that was better than the one we had lost. When we paid for it, the agent instructed us on every thing we needed to do to take it to a location in our state for an inspection, and made sure we had all the correct contact information to make sure everything went smoothly. It is just a fast, efficient and painless system. read more

Carmax is basically a huge mall of cars! They carry all brands of used cars. Some locations sell new cars, but not this particular location although they used to sell Mitsubishi a long time ago. They are no haggle so if you go in thinking you can haggle down the price don't waste your time or your sales consultants time. Most people who have written negative reviews on here have 1. had an unrealistic expectation of what their car is worth, 2. got higher financing than they thought they deserved. 3. Thought the world evolved around them and the sales consultant should simply drop everything they are doing when they show up without giving a heads up. So below let me address those issues other people have. 1. Yes, you can sell your car on your own for more (retail value) or sell your car to Carmax for (trade in value) but do you really want to deal with advertising it and having a stranger come to your house drive your car and give you some sort of payment? I don't know of any other place that will buy your car outright from you and you can walk away with a check that day. Some of those cars they buy from those appraisals make it to the lot and others go to auction because they have frame damage or don't meet mileage requirements etc. The appraisers aren't low baling you on purpose. KBB isn't updated on weekly basis where these buyers for Carmax know what cars are selling for. They don't want to loose customers because you aren't happy with your appraisal. I am sure they do from time to time just like any other dealership. At other dealerships they have two numbers to play with a puchase price and one fo the trade. Carmax treats them both seperately so you know you are getting a fair deal. 2. You can get financing through some of the banks that Carmax deals with or you can get it on your own. I suggest checking with your own credit union before you even go out ca shopping. So don't give them lesser stars for their financing either. It is the banks that they deal with and YOUR credit history so don't blame Carmax when you don't get the rate you want you can shop that around. 3. Also, to those of you who want to whine that your sales consultant was busy when you got there and didn't drop everything for you....well the world doesn't evolve around you. The sales consultants are paid a flat rate commission for each car they sale. Please make an appointment with them and show up when you say you are. Or be patient and wait or get another sales consultant (which is a slight douche move as one other Yelper referred to it as) as they then have to split the commission between the sales consultants. If you are buying a car there they have fair prices. The process is easy. You can buy a car pretty quickly. They try to get as many sales as they can so it is in their best interest not to keep you waiting if they can avoid it. Yes, they sometimes get busy and it takes a little longer. Car buying a is a game I love to play it. ;) read more

So far, so good. Got a fair trade, rolled out in a nice ride... But, use your own financing! They wanted to charge me 6.75, and my bank gave me a rate of 3.7! Saved me 2700 over the course of the loan. Praveen is a great saleman there- be sure to ask for him. Very patient and kind. Worth it if you kind of know what you want- know your prices/fair market value, etc. The no haggling is wonderful! read more

Good customer service. 3 day return policy for cars. I changed my mind and they were very fast about returning my car. We have sold 2 cars to them. You will get more at carmax than at Honda or Toyota in Sterling. But when I sold cars myself, I made around $2,500 more than what Carmax offered me. read more

I wish I could give this dealership a negative star, they were so rude and inconsiderate, I doubt I will ever go back and may not use CarMax again if I can help it (but let's be honest, they're basically the used car mafia so I'm sure I can't avoid them). I went in to sell my car a little before 6pm, they were closing at 7pm that day. I put my name on the list and was told someone would be with me in five minutes. Someone came out about 10-15 later, took all the information about my car and the keys. They said it would be done around 7. They were finished around 6:50, while I was in the office with the sales person, someone popped their head so he went out to talk with them for a few minutes. Once we finished and I decided to accept the offer, we walked down the hall to the business office. They said they were closed. It wasn't quite 7:05, however they refused to process the sale even though it was completely their fault that it took that long to get the appraisal. I spoke with the manager who said there was nothing he could do. So, after driving over 30 min each way and sitting there waiting for the appraisal, then wasting my time trying to reason with rude, inconsiderate people. I literally wasted about 3 hours of my life that I can never get back. They weren't even apologetic. Do not waste your time going here unless you get a kick out of poor service or just like feeling like chopped liver in general. boooooo for them! read more

I just wanted say even though we did not buy a car Saturday it was so nice to have such a positive and professional experience with your company. Jack in sales was awesome. Not being rude but have to say I did not expect the type of service I received from a used car business. Maybe Ourisman of Frederick needs to send their employees to your establishment for training. From the call into your company. Setting up an appointment. Honoring the appointment to holding a certain car for us until we got there. Wow!!!! Amazing job and as we look and when we consider more vehicles in future, my whole family will consider your company 1st. Appreciate your efforts in customer service being priority !! Thank you!!! Tim H read more

My second time here and this time was just as great as the first. I have purchased and sold a car at this location and I can't get over the efficiency and competency of the staff. I never feel rushed and I love how the person that greets you takes care of you from start to finish. For buying a car, they look at your needs as well as working on finding a price that works for you. If you end up changing your mind, I believe you have 72 hours to return it. For selling a car, it's a 30-45 minute wait for the mechanics to inspect and return with an offer. Not sure if you want to sell? You have 7 days to decide on their offer. I'll be back next time I buy or sell a car! read more

I finally decided to bite the bullet and check out CarMax just to see what I could sell my 2006 BMW 330i for. The offer was actually less than what many other dealers had offered on it but it did not surprise me due to the type of vehicles they had on lot. Unfortunately, I had negative equity on the vehicle. I worked with Jack, an older gentleman who was nothing but smiles when I came in for my appraisal appointment. He was a soft spoken rep and used little to no pressure when it came to me selling my vehicle to them but did convince me to at least see if I could trade the vehicle in and roll over the negative equity. I am not a fan of rolling old debt on to new debt but they had my dream car there and I figured why not if I can afford the payments. As other reviewers have stated, the process here at CarMax is so much more different than regular dealerships. It's done right in front of you on a computer, price is set and once your info is in the system it pulls up which finance groups are willing to loan out. I did not make the deal due to a down payment I was not comfortable with for now but I will be back and Jack was awesome! read more

Go to car max if you want NO SERVICE...CRAP people to deal with....BS talk about this vehicle or that....NO response if care is needed. WILL NEVER again step foot in one of their locations...EVEN calling CORPORATE office 804-747-0422 is a waste of time...if you can finally get anyone to answer..they will just disconnect if you have a concern...called 4 times...each time disconnected. This company will take your money and give you NOTHING that is promised. read more

I was happy to find a Kia Rio with a stick, and even happier to find Nick. He called me, just after I reserved the car for a look. There was not push for an upscale or any options. Nick went out of his way to help me get to the facility, took extra time to check out a question I had with the owner's manual. Linda, from the business office, was warm and supportive. read more

This place is a joke they offered me 7600 less for my car that had Miles than the one they had on the lot I understand you need to make money on a car but you don't need to screw your customers this isn't the first time they have tried either Do your self a favor and avoid this place read more

I had such a pleasant experience at CarMax. I had found exactly the car I wanted online and was able to put a hold on it and set up an appointment to see it. My salesman, Vic Fitchard, met me right on time and was a pleasure to work with. They made a quite fair offer on my old car. The entire process took just over two hours and I drove away in my new car. Efficient, yet friendly. I recommend them highly. read more

Terrible if you are selling your car. Great if you are buying one. Good luck! read more

If buying a new car = pain in the a$$, then CarMax = Pain-in-the-a$$ remover. I have purchased two vehicles through CarMax, as did my girlfriend about 4 years ago. All of these experiences were extremely positive, stress-free, and friendly. First off, the price on the car is non-negotiable (plus taxes, tags, and CarMax's $199 processing fee, which I kinda find bullsh!t, but will deal with given the relaxed nature otherwise). As such, if you say "I can only spend $15k," they don't bother trying to sell you an $18k vehicle. Plus, you don't have to haggle, which can be stressful and (more critically) fosters an immediate sense of distrust between you and the salesperson. Am i getting screwed over? I am screwing THEM over enough? AAAAARGHH!!! Second, they are willing to hold vehicles for you for a day or two to think it over if you are a serious buyer. I recently purchased a '13 Xterra, but wanted to think about it more. The sales person (Jackie Wilson) was more than happy to hold the car for me, taking it off the web and making it unavailable to other buyers for 24 hours, no charge. That really gave me peace of mind and allowed me to make a more well-thought out decision. Third, I know that some people have groaned about the prices for traded in vehicles, but I've had good experiences in both instances when a car was traded in. First, my girlfriend's 1999 Corolla with 142k miles was valued at $2000 (in 2010). And my 2002 VW Jetta 1.8T was given $2500, despite the sunroof no longer sliding back, as well as impending repairs on the horizon ($1600 timing belt, $1200 suspension). Fourth: financing. Granted, I have been pretty good with financial matters, but I was given 1.95%. Bomber. And lastly, and this is perhaps the most critical, I had a previously Jetta (not the '02 I traded in recently) that was also purchased at CarMax in Whitemarsh. While I was living in Chicago, the catalytic converter needed replacing. I called the service folks at CarMax. The man said it would be $1000-1200 and asked how many miles the car had. I replied that it was a couple hundred short of 80k. He immediately replied, "The car is under warranty still from VW. Take it to a dealership before you hit 80k and it should be free." He saved me at least $1000 when I was more than ready to pay it. And because they saved me $1000 back then, I was more than happy to throw them repeat business and referrals. This place is great. But don't forget... it's a dealership--they are looking to sell cars. And the salespeople work on commissions. As such, you're going to get some sales pitch and up-talking on cars. But it's a 1/10th of what you'd expect at a private dealership. Oh, and they make the same amount in commission regardless of what car they sell, be it a $11k Nissan Versa or a $80k Porsche Cayenne. I will definitely be back when I need a new vehicle... though hopefully not anytime soon. And special thanks to Jackie Wilson, the sales rep who helped me out!! read more

Mark was so helpful in helping me locate my Audi online at another dealer and having it transferred to Dulles. He kept me updated and was able to make an appointment for purchase that was convenient -- especially helpful in that I was moving during the same week! He was a pleasure to work with and I'll definitely seek him out for future purchases. read more

Trade In/Buying Used Car For unfortunate reasons my husband and I both had to get new cars within a month of each other. Stephen Wright was excellent at knowing what was available, would we would get for financing and we would like. Everything went great with my husband so when I needed a new car I knew where to go. I had a car to trade in and I got much more than I was expecting for it. Stephen nailed it again on a vehicle for me. The young woman that helped me in the business office was professional and personable. My vehicle transfer came within the expected time frame. I can't say enough great things about my experiences. I know where to go in the future. No hassle pricing tops the cake of great customer service! read more

This place is a joke and they are scamming people. Got an offer online that was good for my car. Made an appointment, brought myself and my co-owner 45 minutes, and 1 hour, away up there. Hired a babysitter. We got there in time for the appointment and sat for 45 minutes only for them to offer $6 grand LESS. They told me there was a "hard shift." This was a lie. They told the guy in the waiting room next to us the SAME thing only 10 minutes before. My car was a 2017.. I had just been to the Ford dealer who offered more than this with no mention of any "hard shift." They told me I could get a letter from the dealer, which of course would cost me money, and to come back again. No guarantee on what they'd offer at that point, and Id have to drag us both back out there again. Yeah right. Sold the car to Carvana and got the full offer they gave me AND they came right to my house no problem. Avoid Carmax and go with Carvana. read more

A week or two I took my wife to buy a new car. After already buying two cars from this car max It wasn't even I thought to go back to get her next car from this location. We live almost an hour from this location and pass several other locations to get to this one. We knew that we need a good car, but because we were replacing a car that was totaled in a wreck we had a tight budget. We were greeted quickly by Tom (I think his last name was Patterson). This man was one of the most talented sales people I have ever met. The experience that we had with him was the kind of experience that any person in our situation would love to have. He was patient, funny, and not pushy. Really more so than selling he educated us on what we needed to meet our need. In the transaction he made us feel like we were the most important thing of his day. Then the icing on the cake came a couple days away when we received a package that had a thank you card and some gifts that were inline with some of the things we talked about. We had talked about how my wife was an actor and one of the items in the package was a drama mask pendant. I mean WOW!!!! Talking about listening to your customer. At this point between myself and my extended family we have made five car purchases from car max. And I will continue to give car max my business. Tom...thank you for your touch. I am so grateful!!! read more

The no haggle deal sounds great but they are over priced. I have found many cars I like there but they are priced too high. The last several times I have needed to sell/trade in a car, I take it there for an appraisal. They always give you an offer and word on the street is it's more than most dealers will give you for trade in. But, eh, that's not always true. I think it's about 50/50. Sometimes they are more elsewhere sometimes not. That's reasonable, though. I am sure some cars better fit their ability to sell, and sometimes they have more cars than they need or less... and retail prices fluxuate. So, it makes sense that sometimes they "over" pay, sometimes they "under" pay and sometimes they pay just a "fair" price for the cars they buy. Today we got an appraisal and did not feel it was a great price... so we didn't take it; we'll sell it elsewhere. No harm no foul. I'm glad to have the option. read more

Just want to say thank you for not being willing to work with us. We went to a dealership, purchased a car. Same model you had that we were interested in. It was almost half the price you were asking. Almost half the mileage on your car. A lot nicer than your car. Drove it home the same day. Did I mention this took less time than what we spent with you. Thanks again! read more

I went to sell my car after already getting an offer. I was told I was 6th in line, and that it would take an hour dor them to see me. About 10 minutes later I checked to see if any progress had been made, and suddenly I was 7th in line. They either miscounted, or lied, or slipped somebody in ahead of me. But given how incompotent everybody was, I legitimately believe they just couldn't count to 7 correctly. I came back after an hour, and there were still 3 people ahead of me. I was told it would take another hour. At this point I asked to speak with the manager. I asked that they at least pay me an extra 10 bucks as an apology for wasting my time. He refused. I began to raise my voice (along with several other people that had been waiting an hour plus). He caved, and put me next in line. When they eventually cut the check (after I had been there for 2+ hours) they mispelled my name. They literally did not know how to spell or count. You can't make that up. read more

CarMax - This was ironically on the computer screen in the manager's office as I was going on my 2nd hour waiting for somebody to talk to me. - Used Car Dealers Near Me - Sterling, Virginia

Carmax had the exact car I wanted when the dealership of the same brand did not. It was shipped for free to the Dulles location and arrived before promised. Price was good too and I was able to trade in my old car for a fair price. The two gentlemen that helped us (Sebastian and Praveen) we're responsive and available when needed. Paperwork was done quickly (given how busy it was) and we drove home happily in our new car. Ask for Sebastian or Praveen, they were superb in their customer service! read more

This was my first CarMax experience, and it was awesome! My Sales Person Bonnie Winchester, from the Sterling Va, Car Max, went way above and beyond to make sure the whole process went as smooth as possible. Bonnie not only treated me as if I was her one and only Customer, but as if I was Family. She even went as far as to help with my 2 year old Granddaughter, while I signed papers. Will I be back? Yes! would I recommend CarMax to my friends? Absolutely! To top it off, I just love my new car!!! CM read more

When I first arrived everything went well. The crossover that i had reserved was there, and the salesman pulled it up promptly. During writing the check is when it all went sideways. I specifically asked if I purchased the extended warranty from carmax if i could use it at any Volvo dealership, and I was told yes. I was told that I had so many days to decide whether I like the car or want to return it and limited warranty if anything breaks within that time frame. Well, less than 24 hours after purchasing my vehicle (outright/no financing) my front left speaker went out. I call carmax and they say that they can't get me in the same day and that it may be a week depending how far I want to drive to get it fixed (given multiple carmax locations --- all inconvenient FYI). I just gave you $30,000 cash for one of your vehicles and you are telling me that you can't make time?!? I called Volvo and they made time. I then took the vehicle to be looked over by a certified Volvo tech and I asked Volvo about Carmax's warranty. Guess what? I was told they don't accept it AND that the warranty typically doesn't even cover all of the labor costs. I had to argue to get my money back, but eventually did, and purchased the real deal warranty from Volvo. Right outside of the 30 days warranty the camera went bad too! Volvo handled it within 1.5 hours same day as me calling yet again. --- I just purchased another $30,000 vehicle, and I would have come back if Carmax hadn't left such a bad taste in my mouth. read more

This review is for selling a used car to Carmax. My entire process was a pleasure. When I went to get my appraisal it took about 40 mins during which I waited and watched football on TV. The appraisal process was quick and easy, my quote was within $200 of the Kelly Blue Book private party price. Typically the private party price is higher by $1-$2k than a dealership price b/c a dealership has to make a profit, so this price was more than I expected them to offer me. Their offer was $3k, so when the other dealership where I bought my new car offered me $1k it was an easy decision. I went back the next day to Carmax and sold the car and was in and out the door in 45 mins, of which 30 mins was just waiting because they were swamped. Their operation is incredibly efficient and pumps people through super fast. Both Tammy who helped me on the appraisal and Lindy who helped me with the sale & title transfer were very pleasant - just nice people who enjoyed talking to you. I would say to make sure to do your homework, check craigslist, autotrader, etc. since the circumstances are different for every car and in some cases you can squeeze another thousand or two out of the car by selling it yourself. In my case since this was the best price possible I was very pleased. I will say if their quote stunk my review would probably not be so rosy, but given how it went I can't even think of a way to improve their process. read more

Appraisal is very subject and change from two weeks of the car sitting in a garage. One week the car was worth $4000 and two weeks later $3000. Not flexible. Wait time under estimated. I was told 10 minutes, then proceeded to wait 30 + minutes and still counting. Lots of employees milling about but not help where needed. Frustrating place of business. read more

My CarMax in Dulles experience was nothing but exceptional! A few weeks ago I went to test drive a few to see what I liked and was paired with rep. Andrew Hatch. He was awesome, very helpful and did a great job and would highly recommend! I shopped around but ultimately came back to CarMax. I ended up finding something online, reserved it, and had it shipped to Dulles. The online shopping and reservation process was very easy! The car arrived within the window they said it would, and I was contacted to make an appointment. Super responsive and easy to set up. I went this morning first thing and was paired with Stephen Wright! Stephen was awesome!! I did the test drive and all the paper work in 1.5 hours to 2 hours. Which I thought felt was very quick and a breeze! Stephen was so easy and knowledgeable to finish the transaction, plus was just a really great guy to chat with. Both associates, Andrew and Stephen were just awesome and made the entire process easy from start to finish! Highly recommend the CarMax experience and working with those people! read more

I'm really surprised to see low reviews for this store. I had an awesome experience here. I sold my 2 year old car here and test drove one on the lot. I worked with Ashley G. at my first visit and she was just a dream to work with. Extremely knowledgeable, no pressure, and I really appreciated her follow-up phone call the next day. I wish all sales people were like her. It would be well worth your while to seek her out if you go here to buy or sell. I cannot say enough good things about her. We didn't end up buying a car here because we decided to get a new car. But I did sell my car here. Do I think I got top dollar? Not really. I got about 1k less than Kelley Blue Book appraised my car at dealer trade in-value. But the selling process was so easy that in the end it just didn't matter. We were out with a check in 25 minutes, and they handled all paperwork, even with the financing. Ivan worked with us and he was just as awesome as Ashley. Friendly, knowledgeable, patient. I don't have a single bad thing to say about this store. Selling/buying cars is always touchy no matter where you go, but I can honestly say that nothing about my experience here was ordinary in regards to what I expect with car sales. Thanks for the exceptional service. read more

I just want to take a minute and Thank Jeff Hawkins from the Fredericksburg Carmax. Jeff went above and beyond to get me into a great car. I haven't had the greatest car buying experience and was not looking forward to it again, but Jeff made , what I was worried about, worth it all. If you are looking to buy a car Jeff Hawkins is your man. Great guy. I also wanta add, everyone we encountered today at Carmax was great, Esther was the sweet lady that we had doing the finale paperwork, her smile and laugh was infectious. Thanks Jeff, Esther and Carmax... if I could give you 100 stars I would. Karen Parker read more