I have always given my honest opinion on reviews, and this is going to be a hard one to write because this is was the WORSE experience that I have ever gone through at any place i have ever been!
1.) I was LIED to over the phone by the saleswoman more than once! I live in North Carolina and this dealership is in Georgia, I was told that the Tax Tag and Title where INCLUDED in the price of the loan! When it came to it, it was NOT included! Then when I called the dealership to explain what had happened and to get it taken of, instead of working with me on the situation, I WAS TREATED LIKE CRAP! The lady that called me back, the so called manager, was treating me as if it was a "miscommunication" on MY PART. I Told her that I had talked to the sales person and asked he TWICE about the Tax, Tag, and Title, because if it WAS NOT INCLUDED in the loan I wanted the car to be transferred to a dealership in NC (Asheville, NC) so that I was certain that everything was included, she 100% assured me that it WAS included! At the end of the conversation on the phone with the so called manager, she was blaming the situation on ME!
2.) After arriving after a 2hr drive, we stood in the lobby of the dealership for over 30mins while they tried to find the saleswoman! Finally she came in a side door and said that she had been out personally washing the car we were buying so that it would look great for us for the test drive! So we walked out to test drive the car and it had NOT been washed at all! It was only after we had test drove the car and got back to start the paperwork that we lost her again did we find out what she was doing! I understand that Sales People have to get a certain relationship with the customers, but this was just WAY TOO personal! She had been on the phone with her boyfriend (the reason she kept disappearing) because she was so happy that she was not pregnant! She told us how happy she was that she had STARTED HER PERIOD finally! Im sorry, as a customer, I DO NOT WANT TO KNOW THAT!!!!!
3.) So when she ran the credit application over the phone a week before we went to get the car, she said that I was approved through Capital One, I said great, what do I need to BRING WITH ME when i came to get the car! She said NOTHING AT ALL, Just your down payment and your ID! So that is all that I took! When we get there, surprise, for me to get approved through Capital One I had to have the letter from GMFinancial that the insurance company had payed off my previous car after the wreck, proof of income, and bank statements for the past 3 months! That took us over 4hrs to get all that information from the appropriate places! So again, SHE LIED TO ME ON THE PHONE TO GET ME TO THE DEALERSHIP! So what should have only taken 1-2hrs, ended up lasting over 5hrs at the dealership!
This will be the LAST TIME I EVER DEAL WITH A CARMAX DEALERSHIP! I hope this helps you decide where NOT TO get your next vehicle. They will tell you BOLD FACE LIES to get you to the dealership, then when you go to complain or ask for help in sorting the situation out, they will BLAME YOU FOR THE SITUATION! read more