CarMax is the best! I sold my car to CarMax and it was an easy, seamless experience, so I wanted to stick with them to purchase my next car. I worked with Daniel and Thanh (trainee), and they were awesome. All of the employees are very knowledgeable, friendly and patient, and *never* push you into a sale. Sadly, the car I ended purchasing didn't work out for me (no fault on their part), so I ended up returning it after a few days. The return took about 20 minutes and felt as easy as a Target return! No hassles, barely any paperwork and I got my refund check in a week. I wouldn't hesitate to go back to CarMax and have nothing but praise for this location! read more

This was my first CarMax experience. I chose CarMax because I didn't know the brand of car I wanted and didn't want to wander from dealership to dealership. I knew CarMax would have a variety if brands, and that they would have completed very thorough inspections of all the vehicles on their lot. I was right!! My salesman - Kelcey- did a great job of listening to my likes and dislikes. He never once showed me a car beyond my price point. You broke the reputation of a "Used car salesman" - I love my new car!! read more

Quick experience BUT I'm paying for it now. First problem was that they dinged my credit twice (when I was ASSURED it wouldn't be touched by them, only a credit check with my own lender Chase). Second, they took forever to send in my title/registration paperwork, so I ended up paying $100+ for extra trip permit fees while waiting for my title and plates to arrive. Third, turns out they didn't pay the fees for these items (when I ASSURED it was all taken care of and I didn't need to do anything). Lastly, just found out they didn't even actually send the forms for my registration - only for the title!! It is really frustrating to have incompetent employees give me answers that end up being incorrect and costing me over $300 trying to get it done. I hardly ever give negative reviews but I'd stay far away from this place. They don't know what they're doing, and it will cost you. read more

Great experience buying the car. The service is horrible. I needed my brakes fixed and when I first went in they were fine at 3-4mm for each pad. I go back in a week later and they are 5-6mm. How tf do brake pads grow? The short haired blonde lady is lazy and seems like she cares more about a budget than doing your job and correctly servicing a vehicle. I went to another shop for another opinion and they said I should have gotten them fixed the first time I asked. It's a new car, it should have new brakes. read more

Great experience with Mike. Very friendly and helpful while we got our car appraised and bought a car. The store was clean and took sanitation very seriously. We did have to wait a little longer even with an appointment but all said and done we test drove a car and drove out with it within 4 hours. We also left something in our old car and when I called they happily put it in lost and found with a note for us to pick up later read more

I ended up with a good car, but they sure didn't clean or maintain it. I had to replace the tires literally the same week, the oil needed to be changed, and the air filter was coated in debris. When I brought it back two days later to remedy these issues they rolled out four people to tell me I was not only wrong but that the tire treads being less than 4/10 was totally fine because 2/10 is the state minimum. TLDR: you might get a good car, but they are no different from any other fly by night used car lot. read more

I get this is a new concept in buying a car. If you want wham bam and not particularly picky on a car this can be a great way to get your next set of wheels. It wasn't for me... I'm way to particular. For the most part a pleasant experience, but I couldn't get there with actually driving away with a vehicle. Not sure if this concept would ever work for me. Besides I get way too much enjoyment out of negotiating the final cost of the car. The concept of the lowest price is on the car doesn't set well with me. read more

Had to sell an elderly friend's car to preserve her safety. The experience at Carmax was stellar beginning to end. I went on a recon mission with lots of questions, expecting to be ignored. ALL questions were thoroughly answered, paperwork provided and appt set. When car wouldn't start initially, we were supported and encouraged to show up when we could. The kindness, patience and consideration shown an 88yo seller NOT buying a car has made me a lifelong customer. More than fair price paid for her car, thorough explanations to repeated questions and just overall nice to do business with. Rare in today's world. Will recommend to others. read more

Definite vote of no confidence for me. We came to test drive two different cars. After waiting around 20 minutes for them to scan our licenses, they finally headed outside to get a car and the battery was dead. Rather than getting the second car, they stood around with the hood up for 10 minutes before finally telling us what was going on and offering the second car. They went to get that one and after 15 minutes and seeing them drive by twice in it, we gave up and just left. 45 minutes of time wasted and never actually saw either car. We thought it would be convenient since they had two different models we were curious about, but you're better off just going to an actual dealer - at least they seem to know cars and what they're doing. read more

We made appointment to test drive two cars on a Sunday. They were exceptionally busy and we had to wait. We were getting frustrated and Tim came over and got the ball rolling for the test drive. The car had to be disinfected first. They were very short handed that day, but shortly after we were on our way BY OURSELVES! What a nice surprise. We returned to drive the other car which would not start which we took as a sign that our delight over the Jaguar we drove was the car we wanted. Tim got us financing info and a buy agreement to take to our credit union and we said we would return the next day. We arrived the next day with our pre-approved trade in and the total process took about 2 hours. Tim was honest and fun to deal with. Carmax offers a stress free buying experience and Tim made it fun. Who would have thought buying a car could be fun?? read more

CarMax - 2017 Jaguar XE! - Car Buyers Near Me - Renton, Washington

Bought a Mazda CX-5 here. Cool car but the experience with these sales people was the worst. I get it that these are sales people but these guys insulted your intelligence and made you feel like a broke joke for not financing through them and purchasing their packages. Not to mention the screen on the infotainment was jacked up from improper cleaning and they said they could fix it but the second time I drove up there to actually purchase the car they said they couldn't fix it. I'd stay away from this dealership. read more

False advertising of car, online showed option but it was not on car. Bait and and switch. Manager chose to not honor advertised option. We left and will not be back and will never recommend this dealer to anyone. read more

I sold a car to CarMax in Denver several years ago and was satisfied. I took my very clean Audi Q7 TDI with low miles to CarMax Renton yesterday. They assessed my car as 100% clean, and offered me 3k below kbb low dealer trade. I walked. I sold the car same day to Definitive Auto in Bellevue for kbb dealer trade in 30 minutes. I recommend passing on CarMax. They don't seem to get it. read more

Was pleased with my experience at Carmax. I made an appointment online but saw that walk-ins are taken too. I waited only a few minutes and was helped after about 5 minutes (a different agent than stated online but no problem). Fair value for my trade-in although we decided to give the car to my parents read more

After seeing the car we wanted online, in a neighboring state, we made a reservation to drive to see the car. Within minutes a CarMax rep called and we explained our situation to which another call was placed to our local CarMax (Renton) who placed a no-commitment, free-of-charge transfer of the car. Seven days later the car arrived, scheduled an appointment to test and with a pre-approval already in hand, the car was in our possession within a couple hours after the test drive. Love that the car was priced competitively and because I hate the negotiation process, it was easy to accept the terms and feel that we received an amazing deal for the simplicity of the process. This was our first experience with CarMax and I have, and will continue, to spread the good word!! read more

If you want the lowest possible amount for a car you're selling go to Carmax. The staff were friendly, but it still took over a 1/2 hour for the appraisal. They presented the lowest trade-in value for my car. (My car is in pristine condition with very low miles). A total waste of my time. read more

If I could give 0 stars I would. Carmax is no different than a dealership in that they use sleight of hand tactics to get more money out of you on a down payment. Don't fall for the false advertisement of the "no-haggle experience" mantra they espouse because it is definitely quite the opposite. The salesman here was nice but the smiles and cordial demeanor is just there to distract you from what is going on in the business office. Everyone has succumbed to greed and will look for any opportunity to put more money in their pocket. If you're still thinking about buying a car from car max simply because you have no other viable choice please don't choose this location. read more

While the service and facilities were great, I felt swindled. I came in to have my car assessed. I did my research prior, checking estimated values and they quoted me at THOUSANDS less than what my car is worth. They stated there was damage to my car that wasn't there. I quickly decided to just leave, as they tried to speak over me and tell me how little my car is worth, how much they know, etc. The guy I met was nice enough, but like most car places, if you're a young woman, they're likely going to try to take advantage of you. Know your stuff. If you're low-balled, walk away. Glad I didn't do business here. read more

I shopped online first at carmax.com and found a car. The one I wanted was in Portland, and they shipped it to Renton for free. I checked online at kelly blue book to make sure the price was fair. Carmax matched within a couple hundred dollars. My Salesperson was Larry at Renton carmax. He was in contact with me over email at every step. After it got to Renton I scheduled an appointment to test drive. I walked in Larry was no pressure and explained every step of the process. 70 min later I drove off the lot with a car....that's not the test drive, that's test drive plus finance plus purchase. Quickest and best car buying experience I've ever had. read more

This was literally the most pleasurable and hassle-free experience I've ever had a dealership. Trey and Robin were fantastic in helping my wife and I the perfect car and helping us through the financing. We were very pleased that Carmax offered us more for our trade and also didn't have any hidden fees like other dealerships I had been to previously. What impresses me most about Carmax from a general perspective is that every car comes with a 90-day comprehensive warranty and you have the option to buy a extended warranty at a much more reasonable price than if you went to a manufacturer dealership. However, specific to CarMax Renton, we are very pleased with our experience and would highly recommend it! read more

CarMax Renton were a dream to buy - and trade - a car with. Booking the appointment to value our car - on a Sunday afternoon - was easy. The offered price was exactly what Kelly Blue Book had suggested we could expect. Browsing the extensive car lot was a pleasure. And Jerry was a terrific salesman - listening to our needs, accommodating the test drives, answering our questions and putting us under no pressure. The no haggle was a breath of fresh air. The office staff have been really terrific too (we left something behind!). They will be our go-to for our next car purchases. read more

All I can say is wow! What an experience. Our person was Shane Newman at the Renton Carmax anyone can sale a car, however, Shane sold us an experience. From the time we arrived 10amish to when we left about 3:30pish we were on a journey. Shane was there to make sure that we had the best experience of a lifetime. We never once told him our budget, monthly payment and yet and still he never asked us and he did not crowd our space. He came to us when we called him and even then he still gave us space so that we could make our decision. I truly love the fact that he did not hover over us, but he was still very engaging. We went on two test drives and he was with us talking over the vehicle's performance and its features whole time. I also like the idea that he did not have more than one customer at a time which made us feel valued. His customer service skills were on point and kudos to him and the entire team at Carmax. He spoke very highly of the company and that he is a valued employee which allowed him to treat us as valued customers. To be quite honest everyone that I observed at the Renton Carmax was extremely professional and personal with there customers from the sales persons to the finance team. If you buy a car from anyone of the reps at Carmax I truly believe that you will have the best experience ever in car shopping. But our money is on Shane again anyone can sell a car but not everyone can sell an experience. Maybe Carmax you can make that a new slogan. I thought about it as we were served by Shane today. So Shane please keep up the good work there is a reason why you are in the Presidents Club. Carmax keep treating your employees with the utmost respect, so that they can treat their customers like they are valued as well. Signed thankful customers for a great experience. Larry and Katie Ward. read more

I feel like people are going to think I'm fake in writing this review but I assure you, this is a real person with an incredible experience today at Carmax - Renton. I made an appointment to sell my 2017 Jeep Wrangler. I was not happy about selling my beloved Jeep but it had become too expensive to keep. I came in and was greeted warmly by Jake. Within 10 minutes, my car was being appraised and we left to grab a cup of coffee. By the time we came back, Jake had an offer for us and it was on the higher end of what my Jeep booked at. I was thrilled at the offer and took it immediately. We were then introduced to the wonderful Kristine who helped me with the paperwork. Within 15 minutes of meeting her, I had a check cut and I was out the door. Absolutely incredible. My friend and I were in awe. The store was so clean and we had the best experience. Go see Jake. He's the best! Highly recommend everything about this experience. read more

I recently visited CarMax and had my car appraised and was shocked at their low-ball offer. Before I went to CarMax I visited two Volvo dealers who gave me a "buy-bid" on my vehicle - something they would write a check for, no questions asked. CarMax was $10k less than both of the offers from Volvo - and their no negotiation policy has them tell you it is a "fair"offer. Really - fair for whom? If you don't have a trade in CarMax might be fine - but if you have a trade at least go to a different dealer to get a buy-bid before going into CarMax. In fact in a recent financial report CarMax reported they made millions in giving customers like us less value for your car than it would sell for at an auction. read more

Great initial buying experience, but be aware that they are unwilling to stand by their "160 point inspection" unless you buy into their extended warranty. Whatever they list for their car, tack 5k onto the asking price for the warranty so whenever the things they didn't check inevitably break (in my case a bad clutch that went out less than 3 weeks after their 90 break in) you have the extraoney prepaid and don't get charged 6k for a repair they should have caught. read more

By far the EASIEST car buying experience I've ever gone through... I have some challenging credit as the result of a divorce. I went onto the website to get pre-approved for a Jeep that I was eyeing and within the hour, I had an agent reach out to me. Gave me the good news that I was approved and asked me when I wanted to come in and take a look at the Jeep. I went in that day, test drove, checked it out, and signed all the paperwork within an hour. There was no high pressure sales BS, it was just an easy and clean process. I even got a picture of the car with a giant yellow bow on it. Will definitely go through Carmax again! read more

We made an appt to see what CarMax would offer us for our old car. We were greeted by Sheldon as if we were friends. Within one hour they made us an offer, we accepted, did paperwork, and were on our way with check in hand. Very smooth and quick experience. Everyone treated us very well. I would definitely do business with them again. Sheldon, thanks so much. You are awesome! read more

Absolutely excellent from start to finish. SO much better than any traditional car lot around. I was looking for late model used with low miles, and I found several to choose from. Also, they will transfer any car for free within 250 miles from one of their other locations just so you can look at it - no obligation. Impressed with their online services, and their in person staff. Great experience! Julie N. read more

Went shopping at the Carmax in Rendon, WA found the vehicle I wanted but the Carmax in PA had the same car I wanted with the better package and the true color I wanted. Got told it would cost me 1K to have the car shipped, fine done. Just to be told that my wife would not be able to pick up the car or sign the paperwork if I was not present. I'm active military with a last minute departure to sea with a return date that's in the air. The management team at the Rendon Carmax was not working with us and kept telling us that a power of attorney stating my wife can sign for a car purchase was not going to accepted. Had to call corporate to get an answered just to be told everything we already knew. We took a 1K lost and walked away. The management team needs some type of upgrade on their customer service skills and the Carmax in Rendon, WA was not military friendly. Yes, we took a lost but at the end of the day we won't have to deal with there management team. I do not recommend this carmax to anyone especially if you are military because you might run into the samae issues my wife and I did. read more

I sold my car to them, they offered what I thought was a very fair price. Transaction was easy and Brooke was great to work with!

Selling a car here was simple and the staff was very friendly. Once they inspected the car, it only took a few minutes before they had an offer. Signing the paperwork didn't take long and the whole transaction only took about an hour. Also, it was nice that the staff sanitized the tables after each customer and there were a lot of hand sanitizer stations. read more

I initially had an issue with a salesman in purchasing a car recently but it was resolved by management. However, when my tags came in, I asked for 4 screws to anchor the tags in place. With a straight face Car Max the employee told me cars including BMWs only needed 2 screws and there was only 2 holes for anchoring. I explained that I have had 17 cars in my lifetime and all of them had 4 screws to secure the plates. I stood as the plates were secured as requested. The customer service sucks dishwater. I like Car Max but not that location. read more

Went to CarMax Renton after finding a car I was interested in online. Made an appointment and they held the car for me while I needed to think about it. Cannot say enough good things about our salesman, Tim. He was excellent- informative, friendly, honest. He worked with us as we navigated considering trading in our leased vehicle and answered any and all concerns- and I'm so happy with my new car. One of the best experiences I've had buying a car and will recommend both CarMax and Tim to friends/family! read more

We were looking for a Toyota 4runner and had been to another dealership (in the process of buying for a few hours, which did not work out). We decided to go check out the 4runner that Carmax in Renton had. The place was pretty busy, but we still did not have to wait too long. Our sales person was Kimber and she was the best! NO hard sale, easy going, knowledgeable, friendly and it was not a 3 hour process! Sara helped us with our paperwork, she was great and the signing was a breeze! The difference between the two dealerships was night and day! Carmax was very clean and you could tell well managed (everyone was friendly and it was obvious the workers enjoyed working there). Wish we would have gone to Carmax first! read more

My first time with CarMax and everything went smoothly until after I purchased the vehicle. It was on my car ride home that I noticed the driver's side speaker was not working. I only heard music coming from the passenger side. When I got home I checked all the speakers and discovered that also the back left speaker wasn't working. 2/4 speakers were working. At the time of the test drive, I turned the radio on then off. I wasn't listening to music while taking the test drive, but I did check the radio. I texted my appraiser and I was able to schedule an appointment - but this time all the way in Renton. This is very discouraging and cuts into my schedule. I hope this problem is easily resolved in the Renton location. read more

The car was FALSELY ADVERTISED as having features and specs that were clearly untrue and not part of the car. The car also had curb rash/burn on two of the rims that we made known we'd like fixed and after a 30 minute wait they told us they'd fix one and not the other... does this sound like a company trying to make a sale? On what planet does that make any sense? After another 30 minute wait, Sheldon, the manager who attempted to tend to the situation, came and said they could contact Lexus to get a quote to add the initially falsely advertised navigation system after previously telling us it was a "free add on through Lexus after you purchase the car from Car Max." That is clearly dishonest and the new catch was the navigation system would now be at our additional cost even though the mistake was made on their end. This wasn't good enough for us so we walked and will not be back. Call me crazy but I'd think you'd sell the vehicle as advertised as opposed to falsely claiming features on your website that clearly aren't a part of the car. I would not recommend Car Max to anyone since this is how they treat their customers without admitting any wrongdoing after a major mistake on their end. I will never give any business to them after this experience. False advertising. Mislead customers online and in store. Bad business. Zero stars. read more

This was my first experience at CarMax and I will never, EVER go to a dealer again! They were AMAZING! First off, they gave me MORE than I owed on my car! I actually had $200 left over to apply to the car I bought from them. They definitely gave me MORE than BlueBook as I had researched it prior to going in. I never expected to get what I owed. The SUV I got has been fabulous and I absolutely love it. Second, NO HAGGLING. It was a fair price for the car and I'm satisfied. Third, they didn't try and upsell ANYTHING to me. They talked to me a little about an extended warranty and as soon as I said I wasn't interested, that was the end of that. Fourth, I was out of there in less than 4 hours!! Unheard of! Erica, in the business office is amazing and so helpful. Everyone there was amazing and I have never had such a wonderful car buying experience! I would highly, highly recommend CarMax in Renton! Thank you guys SO much!!! read more

I gave Carmax in Kent East Valley branch a five star because of my positive experience with the Sales person Niki (make sure to look for her). She was very pleasant. She answered all our questions. Most importantly, she did not push us (as other car dealers do). I heard a lot of good things about Carmax before I went to them and I was right. I like it when they showed me about the history of the vehicle I was buying. I bought a Toyota Highlander and they picked up the car from Oregon to here in Kent. One thing about Carmax too is their 7 day return policy without any questions. That is very comforting. So far, I am enjoying my new SUV. Thanks Carmax and thank you Niki. read more

I didn't end up getting a car through Carmax but I was very impressed with Larry Rice. He was responsive and professional, and he explained the Carmax model and transport situation very patiently and thoroughly. If the car had been closer or I didn't need one so soon, I would have happily made the deal with Larry! read more

This was the best car buying experience, I have ever had! Nate was my sales guy and he was amazing he really cared about why we needed a new car. He made sure that we had all our need and wants met, did not want to push us into anything that we did not want. He gave us space let us proceed to look around and kept checking in with us without overwhelming us! I would definitely recommend CarMax and NATE!!! The financial aspect was great & fast! This is a place built on trust I can honestly say that! They won our trust and loyalty, everyone need to buy here first! Great friendly staff read more