What could have been a stressful time, was absolutely great! Everything went smooth and their customer service was amazing!

I recently purchased a car from carmax. The staff was very professional and very helpful. There was no pressure on purchasing a car. Transaction was very easy and the most painless I ever dealt with in a car dealership. read more

Don't ever make the mistake of buying a car here. The people in the business office are rude. Her name is Danielle Greenlaw. She didn't even entertain me for my problem, no hellos, no gretting whatsoever. She just passed it on to the employee under her who's name is Francisco, who made me wait for almost an hour just to reimburse me of a part that's missing from a car I purchased from Carmax, worth $133+. They told me that I have to wait 7-10 days. I drove 20 miles for something that is obviously not my fault. WHEN YOU ARE BUYING FROM THEM,THEY ARE VERY GOOD TO YOU, ONCE YOU BOUGHT THE CAR, THEY WILL TREAT YOU LIKE A THIEF. The people who manages CARMAX should be aware if this. These people represent your company, if they don't know anything about customer relations, they don't deserve to be in that line of work. read more

I just purchased my first car from this location and being a first time car buyer, this process can be intimidating. Mike assisted me and was super friendly and made this extremely easy and was helpful in all aspects, and I love my new car! read more

I got pre-qualified, got a phone call from a "nice" guy saying he will help find me the right car and then two weeks later NOTHING! I had to force the man to talk to me! He claimed their computers were down. He said he would send me links...never received anything. Apparently they weren't able to sell cars for the two weeks that I didn't hear from anyone because the computers must have been down for that entire time since no one wanted to talk to me. I was willing to buy a car from them, I still need a car, but never mind. read more

Scumbags. Lying, cheating scumbags. They low-ball everyone on the value of your car. We were quoted $1,200 for our car which was in immaculate condition. After telling them the offer was ridiculous, they didn't budge. We sold it on Craigslist for $2,400 within one week. Also, upon looking at a used car to purchase, my daughter with great credit was quoted an interest rate of 14% and the price of the car was well above market value. I beg each and every one of you: DO NOT BUY OR SELL WITH CARMAX. IF YOU MUST, GO TO A LOCALLY OWNED DEALER!! read more

I would like to start off stating this review is based off my second trip to CarMax. The first time I went to CarMax I was not treated well, but I like to give everything a second chance. My star rating is based off the second visit only. About two weeks ago I was shopping around for a 2015 Jeep Patriot. After having been to several dealers and going through the back and forth, I was done. However, my dad suggest I just pop in to CarMax to see what they have. Upon arriving we were greeted by Trip. I let him know that I was in the market for a 2015 Jeep Patriot and wanted to know if they had any in stock. He took us to one of the computer to check. Unfortunately they did not have any in Reno. I was about to thank him for his time and leave, however he let me know he could check a few other CarMax locations and have one shipped free of charge and no obligation to buy. He was able to find 3 in that I was interested in. I narrowed in down to one in Modesto, and he was able to have it shipped. The same day we were also able to go over potential finance options. I qualified for CarMax financing at the rate I was looking for, which was nice. I had already done my research and been pre-approved elsewhere, however CarMax's rate was better. Trip also explained that I could opt to do the registration my self (assuming I purchase the jeep) and it would save me the interest on the registration. He showed me the final cost of the car, with no extras added and all the math checked out. So often other dealers try to sneak items in and I hate that. I will say that he did push the CarMax Warranty quite a few times over the course of the week and a half it took to purchase the vehicle, which has led to the reduced star rating. If I tell you I don't want the warranty, do not offer it over and over and over again. Still on the same day, I had my truck appraised. While it was being appraised, Trip was honest and advised that I would probably get a better price private party. Which was true as the price offered was a huge low ball (this did not effect my star rating). After all of this, Trip advised that the Jeep was being shipped form Modesto, it would generally take 3-7 days and that I would have 3 days to come and see it when it arrives before it would be made available to others. All of this is perfect. I was sent an email in regards to the Jeep, it basically showed the photos, gave me access to Auto Check and the shipping estimate. All of this happened on a Friday. The car did not ship until the following Friday. That seemed a long time for the shipping, but I still waited. Trip did call me once to let me know it hadn't shipped during that time. It arrived on Sunday per an email notification I received. Trip called me that day as well. This is also where part of the star rating is reduced. When he called he told me the Jeep had arrived and that he hadn't heard from me in a while and wanted to know if I was still interested as there was someone there that wanted to test drive it. I was given a 3 day promise from the day it arrived that it was mine, so why would you allow someone else to test drive it? He also pushed the CarMax warranty on me again and I had to tell him no 3 times. We agreed to meet Monday morning to look at the Jeep. Monday I went to CarMax to take a look at the Jeep. Trip was there to meet us and take us to the Jeep. It looked just like the pictures, and the VIN matched. So no bait and switch there 9that can happen at some places). Upon inspecting the interior I found a rip in the bench seat that was at least an inch long. I let Trip no and he did not hesitate in getting someone to approve getting it fixed for free if I decided to buy the jeep. Took it for a test drive and it went well. Down side to the test drive is that I didn't really get to test out the 4 wheel drive (so I made that one of the first things I did when I bought it). After the test drive we went inside to do all the paper work. It went very quickly and was painless. With the exception of yet again being offered the CarMax Warranty. They took the car through a quick car wash and vacuumed it out (though Im pretty sure they also did that when it arrived on the lot) and put a full tank of gas in it for me. The gas was a great added bonus. We scheduled the interior fix for two weeks out as that is what worked with my schedule and I was on my way. Fast forward the two weeks. No issues so far with the Jeep. Took it in to have the interior fixed. Took a few hours and if you didn't know there was a rip there before, you would never notice now. So great work there. After the great experience I had, my dad is now considering buying from CarMax. The hassle free buying is very nice. read more

I am extremely pleased with my entire experience at CarMax! I had an old Chevy Blazer that had a seized engine. After visiting 8 different new and Used car dealers and told that they could not help me I was feeling pretty dejected and lost hope that without a huge down payment of $2.5K or more I would not be able to get a car. On a whim, I submitted an application at CarMax for a car thinking I would get the same response. However, I got quite the opposite. Russ contacted me almost as soon as they opened and said he had great news. I was quite skeptical but listened and I told him about my situation and my down payment of $500. He asked if I could increase it to $750 which was shocking to me that he was not asking for the down payment the others had asked for. I agreed to that and within just minutes he had multiple offers and was able to tell me them over the phone which no one else was willing to do and required me to come in. Much to my shock, I was pre authorized for $18.5K with just $750 down. Because of my past experiences I was very cynical. He suggested that I look at cars $15K and under. I had four saved in my favorites that met that criteria and gave him the VIN of the one I was interested in. He ran the VIN and sure enough got two or three different offers and I picked the one I like the best and we set an appointment to come in later in the day. When we got there, he had the car near the front door and with no pressure just let us look in and around the car and make sure everything worked and it was the car for me. We agreed to test drive it and it was awesome. In just two hours after arriving I drove off the lot in my new to me 2012 Ford Escape 4 WD with just $68K miles. Everything Russ said over the phone held to be true and I opted for an extended service plan but that was not pushed just presented as an option. Since I drive 100 miles a day per day to work and back I opted to purchase it. CarMax has now gained a customer for life and I will not even think of another dealer. I have even recommended them to a co worker and she too was surprised at her interest rate and what she qualified for the low down payment she was approved for. Anyone looking for a car and thinking you do not qualify should give them a try. Russ was awesome as well and we left very happy!!! read more

Tried to sell my to them and they game me a low ball offer, I drove across the street and received an offer for $3,500 more within 10 minutes, I feel they tried to rip me off. I will not return to a CarMax. read more

Michael Sohn recently helped me with purchasing my new Jeep. This is the best experience I've ever had buying a car. He was patient with answering all my questions and didn't leave out any details. I didn't feel pressured to buy a car whatsoever and I felt like he made sure I knew everything to the best of his ability about the car I was buying and had my car transferred from Sacramento sooner than I expected. He came in early for me to make sure I could get my car as soon as it arrived and was ready. When I arrived he was already out inspecting the car to make sure it was exactly as I expected. I didn't feel like anything was being hidden from me which is so important when making a big purchase. 10/10 recommend Michael! read more

absolutely horrible experience!!! The car I was sold had MAJOR problems that cost ME well over a grand to fix MYSELF! Be careful!!! take car to your trusted mechanic before you trust them. Horrible customer service in service dept. The young girl looks at you with an attitude and the main guy just does not give a crap! read more

No car. I finally find one though, have it transferred to find out CarMax Reno cancels the delivery then blames it on the other dealer. I found this out for sure after speaking with corporate after the fact.all this so they don't have to deal with me. WOW..Now I have to drive to Sacramento to pick up a car or let Reno sabotage it when it shows up if they let it.. not sure I will deal after all that. Meanwhile cars on hold on sac for pick up.... read more

Worst experience ever with Reno Carmax. Made an appointment and Came in around 3-3:30 and not one employee came up to us, we had to hunt one down, by the time we found him we had already found the car we wanted to test drive/possibly buy.. They told us we needed to go inside n sign up n wait. There were at Least 20 Carmax employees were STANDING around talking amongst each other and not one could do a test drive. By far the worst experience I've had car shopping. Would rather lease then deal with Carmax again... The cars were filthy inside and out and the employees-inside and outside were NO help read more

I-am retired .I always want to have a red car .Because I consider my last car had to be RED!!!! I tried to get my red car in different Dealers but I have no success .I found on line a red Nissan Juke in California in CARMAX. I called Reno CARMAX and Michael Hewitt a very friendly Sales Consultant ordered to transfer my red Juke!!!! Lest than a week he called me the my car is arrived. It was easy it was fun to by my red car .After the test driving my paperwork was done very fast by Jessica Dillard ,she also explained to me all the details she was wonderful!!!!! This was my best experience !!!!!! read more

I am looking to buy a car for my daughter and my brother in law continues to rave about "CarMax". I have purchased my last five vehicles brand new from the dealerships. Since I was looking for a used car, I thought I would give it a try. Horrible service. I walked in the front door with my newborn; I wasn't greeted by anyone, although there were several male associates standing around. I continued to the parking lot to view the inventory. Pushing a stroller, I viewed the ENTIRE INVENTORY BY MYSELF! And to clarify, that was the entire front and back parking lot. Not once was I approached or asked if I needed help. There were a few cars that could have been a potential fit; however, I will never shop there again, let alone recommend it to anyone and I will tell my brother in law that he stands corrected. Horrible! read more

Jessica is the worst customer service representative. I arrived a little late due to an unforeseen accident on the freeway. I had been waiting for three weeks for my scheduled appointment for an oil change. When I arrived late(mind you I got there at 820am and had to wait for her to be done with previous person) she stated well since it's more than 15 minutes past your appointment you have to reschedule. She had no empathy for the fact that it was due to an accident and how long I had been waiting for my appointment. In the moment of frustration I walked out. I stayed in my car for about 5 minutes and then walked back in and ask for someone else to assist me. She rolled her eyes and said it would be Heather who was on the phone with another customer. Heather was able to get me in later on at 3pm. When I arrived this time 20 minutes early to my appointment I am greeted agian with an eye roll and the most insincere "Hello, I'll be right with you" from Jessica. She proceeded to draw up my paperwork and told me the job would cost $83 without even checking if it was the correct customer. So I ask did the price go up for an oil change? She said rudely "you're here for diagnostic check engine light right?" And I said to her no I'm here for an oil change. So the whole time she redraw my paperwork she did not have the nicest demeanor. She then proceeded to answer the phone and throw it in the counter while finishing up with me. Then while I sat and waited for my car to be done Jessica said inappropriate conversation to be had in a public area where customer can hear EVERY WORD YOU SAY! I used to get 5 star service from this place when Rachel and Paul were here. That is not the case for the new people they have hired. read more

We bought a car from car max at the s. Virginia branch and our customer service guy Eric was a very pleasant and helpful. The process was such a wonderful experience and I will come back again . read more

This was, by far, the easiest and least pressured car buying experience I have ever had. I test drove a similar vehicle nearby then shopped for the model and features I wanted on CarMax. I was contacted within half an hour of my request on line. I received emails on the progress of my car being shipped. When it arrived, I was invited to come test drive and either change my mind or proceed with the purchase. Test drive and all, we were only at the dealer about an hour. I would definitely recommend Car Max for your next car purchase especially if you have a specific make and model in mind. read more

We had a great experience here. The gentleman who helped us was named Steven. I will NEVER have to deal with disgusting car salesman again and I am so excited about that. There was no pressure, Steven had answers for the questions we had, and the car lot was set up easily so we didn't have to dig through to find the cars in our price range. I'll never buy a car from any other place but CarMax. read more

On July 16th, I put in for a transfer for a vehicle in Sacramento, CA I believe. The vehicle was then brought to the Reno location on July 19th when it was then supposed to go through the inspection process. On July 24th, I had gone to the Reno location and asked about the progress on the vehicle. I was informed that it was almost done with the inspection process and I should be hearing from someone with a couple days. On July 30th, I called again to find out the status on the vehicle and they didn't have an update on the vehicle. So I gave it a few more days and called again on the August 3rd, only to find out that it supposedly had a cracked windshield, and they had to wait for the replacement which would be the end of the following week. I called yet again on August 12th to find out again what the status was on the vehicle. The lady I spoke to informed me that the vehicle was ready, so I asked even after the store saying the windshield needed to be replaced. She then called the Reno store to find out the status in which the store said everything was good and I could come down to the store. Fast forward I get the vehicle, and it wasn't showing any signs of a problem. On August 15th, I went to run to the store to get a few things and guess what the check engine light came on, and wouldn't go over 25mph. This has literally been the worst buying experience ever for getting a vehicle. read more

I purchased a car from here and let's just say it has not been my best car buying experience. I bought a BMW with only 30K miles on it and within only three months of driving the car it began to fall apart. First the headlamp washers stopped working and then the cover fell off leaving me with a hole in my bumper. The mechanical issues started shortly thereafter. When I took my car in to my mechanic, he found multiple issues. It was misfiring on three cylinders, had timing adjustment issues, a huge oil leak, bolts were missing and loose under the hood and the harness was zip tied. I feel that for the low mileage, all these problems are unacceptable and my mechanic told me the car is lemon. I passed this on to carmax and they fixed it free of charge after we were very firm about not paying a dime. However, I what I really wanted was to just turn the car in, and they said my only option was to have it appraised and see what the sales manager would offer me for it. Of course it appraised for $5k less than I owe and they aren't willing to budge. Even after my mechanic said it's a lemon. All in all I'm disappointed I was sold a car like this with all these problems. I appreciate them fixing it for me, but how long until something else goes wrong? It's too new to have these issues. I would have really liked to just get rid of this thing. read more

My first time working with Carmax was filled with mixed feelings. The salesperson, Rich, was BEYOND helpful and absolutely amazing! Never felt pressured and he was just easy to get along with. The whole process of going through the application was easy peasy, since I got pre-approved online. The pictures that were shown for the car I wanted stayed up to par, for the most part. They didn't show show every single ding and scratch, but they were all small ones. The one thing that I did not like with my whole experience was the cleanliness of the vehicle. After taking the car off the lot and inspecting it a lot closer, I slowly started to realize how dirty the car actually was. They were stains on the visor and sunroof cover, as well as blatant dirt on the ground. It wasn't thoroughly cleaned. I can tell this because I found a bottle cap between the seats in the back and the center console had a sticky spill in it. I am not asking for tip to toe spotless and ammaculant, but at least somewhat of an effort, especially with Covid. read more

I have no knowledge on the purchasing end so my review will from the selling end. They gave me an estimate I deemed fair and which was 4000$ over what the typical used car places in Reno were willing to offer. If you buy new and sell used then hit this place up. Don't base your life choices off yelp reviews. Always live within your means and be careful with all financial choices. Always think 5-10years down the road before making car purchasing decisions or any purchases that will affect you for years to come. read more

I had an Audi that was no longer needed. Instead of Craigslist or eBay, I went to Carmax and they gave me a bit more than the price I was expecting. They were very professional and I thought their assessment of the weaknesses of my vehicle were all accurate. They were patient and respectful and they did not waste my time. I don't comment often on Yelp, but I was astonished at the terrific service. One of the rare times I have left a dealership without a bad taste in my mouth. Whatever you plan to do with that car you need to get rid of, go to Carmax first and see if their bid doesn't convince you not to go through the hassle of selling it yourself read more

The woman "Myriam" was extremely sweet when she helped us find our car. Loved her attitude and energy. On the other hand.. with the CAR, CarMax sold us a car with a dead key battery and bad car battery. The spare key fob doesn't even work. My current key fob always has a notification popping up "change key battery" I bought my car in June 2020.. it's August 2020, my car has died on me a total number of FOUR TIMES. I had to call roadside assistance 3 times, the fourth time was yesterday and somebody had to come jump my car because all of a sudden my road side assistance coverage has changed out of no where. I don't understand what's wrong with my battery. Car had under 44K miles when I bought it. Looked like it was in mint condition. I cannot believe how many times this car has died in these passed 2 and a half months. I'm livid. Of course the problems start happening after the "7 day return policy".. read more

I recently sold my Jeep Liberty to Car max. All went fine...until I realized I had left my Gamin GPS in the console . 3 phone calls latter they told me it wasn't there,where did it go? Who was responsible to remove items in car ,me. Who checks vehicle for items and takes them? Carmax Don't forget to check!!! read more

This rating should be a 4.75, but that can't be selected. Joe M. was the associate that I worked with and the whole process was a great experience. There is ZERO pressure to buy a vehicle. First, I found several Ford F150 trucks on the CarMax website from all over the country. It was easy to view all of the options & features and typically 20+ photos of each vehicle. I found the Website to be A+++. The truck I actually purchased was a "one-owner" (like many at CarMax) and was located about 200 miles away in CA. When I decided on the right vehicle for me, Joe made the call/arrangements to have the truck transferred. The typical wait is 7 to 10 days on a transfer from North Cali. It actually to about 2 weeks due to weather delays = no problem. After the truck arrived and got the "dealer prep/wash" completed, we setup a test drive. The test drive went fine - regular streets and an adequate amount of time on the freeway - before returning. Note: You may ask/arrange to have a vehicle checked out at another dealer or with your favorite mechanic. I did not do that because the truck only had 33,000 miles. The rest of the purchase process went perfectly. The "final" doc signing was very professional and all of the various docs were clearly explained as we signed. And finally, my only complaint. After I got the truck home, I crawled underneath to check the spare tire a bit more closely and found that there was quite a bit of old, dry mud in several places on the undercarriage. I didn't expect a "perfect" used vehicle, but a little attention to pressure wash/clean the undercarriage (as I've now done) would get this a 5 star rating. read more

Thank you so much Travis Detrich for helping us find our new Subaru. It was a great experience not being pressured into something we didnt need. The whole process was relaxing and non stressful. We will be returning next time we need a vehicle and will recommend Carmax to anyone else. read more

What a wonderful place to purchase a car. I was looking to replace my beloved Saturn but did not want dealer lots and pushy tactics. Visited CarMax on Saturday to view all the makes, models, sizes and features. I zeroed in on a Subaru CrossTrek 2015 and took it for a test drive. The next day my brother came to check out the mechanics, features and handling. He was impressed. We sat down to review financing and that evening I was a new car owner. Working with Rick Baker, my interest rate was 1.9% which is incredible. This was the easiest, fastest, no hassle purchase I have ever made. I recommend CarMax to anyone. Rick Baker is friendly, easy going, informative and a joy to work with. Who says that about a car salesman? CarMax is a new concept in car buying and it works! I recommend it 100% read more

Worst experience I have had buying a car in Reno. lying and changing there story every time I went in there. Do your self a favor go any place else you will be better of. read more

I have used Carmax two times before with pleasant experiences.... but I am going to have to say this was absolutely the worst experience I have ever had. I do not leave reviews, good or bad, but I need this person to be disciplined for her actions. KAITLYN LERA lied to me about my approval for a car I was banking on. I totaled my car a couple weeks ago, a couple came into my lane, it was an accident, everyone is okay. BUT I am with out a car since my insurance does not cover over a certain amount of days. I looked on Carmax and found a car that was around my price range. I gave her ALL my information, she ran my credit and told me "YAY you are approved!" She made it seem like all I needed to do was give them my down payment and sign papers. I ordered my car on Monday the 28th of October, it "shipped" that following Thursday and I didn't hear ANYTHING until yesterday the 5th of November. I had to return my rental car and have been with out a car since Monday. I had not shopped around because she told me I was approved, but if I had known that she lied I would have tried to buy a car else where.... here's the really shitty part.... I get excited, it's the day I get to buy my car. Little did I know it was going to be a terrible night. I had my friend drop me off at the dealership from FALLON, where I live, because why would she stay? Im buying a car, I can drive myself home......... first she doesn't even work that day and has another man take over and second it turns out I cannot get approved because my car still is on my credit as "upside down" not totaled..... and my credit is below average due to unfortunate events in my life. And now I can't get approved.... I need either $2000 down or a trade in! I cannot trade my car in it's totaled and I do not have $2000 laying around! I work two jobs and 70 hours a week just to live in the area and pay all my bills...... I was therefore stranded an hour away from my home in a city I do not know hardly anyone. The gentleman who helped me at the dealership was so apologetic and told me himself he was appalled in her actions just to try and make a "sale".... Kaitlyn you disappoint me as a person and I pray for you.... I have had the worse luck this month and you gave me false hope!! Shame on you!!!!! read more

My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission. I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response. Too bad. Just a little extra effort would have gone a long way read more

Im going to start this review by saying me and my family have always gotten our cars from carmax and never had a problem, this time was something different. When we went to test drive the car (2018 civic) the battery was dead. I was assured that there wasn't a problem since "someone left the hitch light on" and even if the battery was shot carmax would replace it. The car listing had said the car had 20k miles, our sales representative said "we always round up no matter what" however when I got in the car and checked the odometer the car had 22,700 miles which is more than 2k above what they listed it at. Finally, three weeks after getting the car the battery died, when I tried to call carmax someone asked what the nature of my call was I said I recently bought a car and the battery died, immediately after that they said that they would transfer me to service which never answered the phone. read more

I had a great experience buying a car at CarMax. The whole experience was hassle free, no pressure to buy, and Jenny was great. It was the first time that I actually enjoyed the car buying experience. I would definitely buy from CarMax again. read more

This was a fantastic experience. My husband and I had to get a new car fairly unexpectedly. I tend to be a compulsive over planner, so we went in prequalified and with a very good idea of the car we were looking for. The website was easy to use and up to date with their inventory. We were greeted with a smile by Tim who was extremely low pressure. He asked what we were looking for and pointed us in the right direction. We looked at the specific car we came to see and also browsed the lot on the SUV side to compare other cars. Tim came out to check on us once and answered our questions. He then gave us plenty of time to talk and look by ourselves which we really appreciate. We came in and wanted to test drive a car. We loved the car and he promised he'd have us done in under an hour, and he did. I think we got a great deal. They washed and gassed up the car while we were finishing up paperwork. They even removed the standard car max sticker on the back of the car for me! Overall it was a very stress free and calm process. Everyone was extremely friendly. I'd most certainly return for future car purchases. THANK YOU TIM! read more

I have to say that my car buying experience was very pleasant. Leah was a great saleswoman. I love my new car!!

I would definitely recommend this spot to buy a car at. They offer "No Haggle" prices which most of the time are more expensive than a dealership or somewhere you can actually haggle at, but it really gives you the peace of mind knowing you won't have to argue for a few bucks off your car. I will say the Sales Rep I dealt with was fairly new and not very good with the computer itself. I believe his name was Mike. However, he was super nice all the time, and helped me find my 2012 Chevy Malibu. I only had about 1.5 hours per day to come in and speak with him, so we did the process in increments and it worked out great. I couldn't be happier to have this car. I recommended my roommate to go check them out and they found him a 2012 Ford Fusion that he just loves as well. Excellent spot to go to, they are professional, seem to care, and I haven't had any issues with the car so far (knock on wood), but it appears that the extended Warranty covers quite a bit on it. read more

I went online at Carmax.com I ended up finding the perfect truck and color for myself I knew financing was the route I wanted to take I had the money to put down to lower the finance rate so I picked out the truck I wanted it was in Springland, IL. I paid $849 to have it shipped to Carmax Reno it took two weeks give or take to arrive as promised. Everything was going great until I arrived to test drive it and as I put in the key into the ignition, after already being told it went through two separate inspections, the battery light came on immediately and requested new battery it had a hard time starting, test drove it and found out the alignment was off, balance was off just things that should've been handled before parking the truck, and calling me to arrive to test drive, so I gave them five days to find out what's wrong with the truck, get it fixed so I can finance/purchase and come to find out the truck still hasn't even been touched since I left. I get a call and I am told it's finally gone into the shop I get called three days later because I reached out each time to find out information on the truck and I am told that everything is fixed and I should come in to check it out and re-test drive it so today I arrive everything is going great seems as if things got fixed. I get a call and Am Threatened as to why I came in on Sunday when it was his day off so somebody else could steal the commission and he Eric said that's fine if you want somebody else we need to do it on my time. As I go to make the purchase on the truck come to find out that I was lied too on having a set price for 30 days for finance and $2700 more dollars was due to make it about $9000 total just to have a lower finance rate on a 2013 truck so lied about the rate lied about the truck wasted money wasted three days of my time just to be told all there's nothing we can do I'm sorry that he lied and lied again and lied Again... So due to their negligence and lack of care it went outside of the scope of time and time is money they will not work with you on the price basically told me sorry it's $33,000 and we need $9000 now! Absolute garbage service and the funny thing is they want you to buy into their hundred thousand mile powertrain warranty but if you can't even trust that you're going to get taken care of and it takes 3 days You will always lose- read more

I sold a car to CarMax today and have to share how impressed I was with every aspect of the experience! Rondell was my first contact - he took great care to school me on what I needed to know and happily answered all my questions. Matt did the appraisal and was so friendly and upbeat I had to smile. Angie tied things up also with a smile and efficiency:) The process moved along and each person was very professional. I really appreciated the NO PRESSURE environment - so unlike most dealerships. Any/all car business going forward with be with CarMax for sure! read more

Sadly, my husband, son and I came with money in hand and not a single person came to help. We walked the lot, went inside cars and the few co-workers that were outside the front talking on their phones, saw us but no one bothered to come and ask anything. We ended up walking away, we'll take our money else where. read more