The CarMax experience was great right from the get go. I found a vehicle that needed to be transferred for me to look at. Within an hour of requesting a transfer, a representative, Casey, from CarMax contacted me. He explained the process and took some information from me. As soon as the car was delivered, I got an email telling me that it was in and was able to make arrangements to look at the vehicle. Looking at the vehicle and taking it for a test drive, I never felt any pressure to buy the vehicle. The vehicle itself was better than the photos provided on the website. In the nutshell, a good experience. read more

My wife and i have bought 3 or 4 cars here and have always been happy. Its quick and easy and i believe they really pay attention to the quality of the cars leaving the show room. Will go again ofcourse! read more

I was greeted with a smile and left with a frown! I went to Carmax for an appraisal and the sales guy went on and on about their process and how they stand to out bid other dealers by offering you the highest for your vehicle. They offered me $500 for a decent car with no structure issues just high mileage! What a wasted 30 minutes. Try selling your car independently! read more

Buying a car is an expensive purchase. It can be very stressful. Going to CarMax made the experience much easier on my nerves. Any make of car that I was considering to buy was available along with more than a few to choose. We had a good salesman that was great and found us what we were looking for. I will definitely use them in future! read more

Great place to buy a used vehicle. Regular fleas of being a first time buyer or someone with a poor or good line of credit. I was initially skeptical about Carmax because I thought you needed excellent credit to get approved. Even with poor credit, I spoke to Bobby and Sebastian. They both helped me out and made sure I got approved for the vehicle that I needed. I highly recommend Carmax to anyone before they go anywhere else. It was a fast and easy process and I only paid my down payment that we had initially agreed on. read more

I needed a replacement car after our previous one was totaled in an accident. I found the sales experience very good...the guy did know the car. However, after the sale was done the issues began. When buying a car from Carmax make sure you ask to see the certification prior to buying. Once I bought mine I found out the AC did not work, there was an extra alarm on the car, and a speaker was busted. If an inspection was done these would have been found. I highly suspect this was not done. So it was on me to find the issues and make numerous trips to get the issues fixed. I will never buy a car from them again as you pay up for the certification!! I found a similar car after the 5 day return time for much less so in the end i have not been happy with the car buying experience at Carmax. read more

I worked with a salesman Gabe who was very helpful with information about both the car I was initially interested in as well as the car he thought I would enjoy. Even though I did not buy my car here, the no-haggle pricing and the entire staff made my car shopping a very laid back experience. read more

I have had the worse experience going on for a couple of months, I have been bringing my car here for service since I purchased the vehicle over 4 years. I recently bought in my car because my check engine light was on among other things and each time I picked my car up after they said it was fixed the check engine light would come right back on, Finally they decided to send it to lexus and during all the repairs on my car the warranty as always approved a claim if it was covered, NEVER ONCE did I have to go back and find paperwork showing the maintenance on my car to get work done when I clearly have been dealing with carmax service for years. However lexus said a cord was loose on the car first and thats why the check engine light kept coming on, supposedly the warranty company approved that, received the car back drive over 60 mph and the light pops back on, take it back to lexus and they say it was misfires and that the sensors needed to be reset (warranty company approved)......get the car back check engine light pops on driving over 40 mph now I spoke to Edwin the second time about it and he said Lexus is required to fix it and that turns into Dean from Lexus saying that I have enternal engine failure and maxcare is asking for history maintenance on the car "gold figure" my warranty was close to expiring but didnt I bring it in way before it expired !!! YES I DID so maybe if they would have diagnosed my car right the first time my warranty company wouldnt be putting up a fight.....This has been a great inconvenience as well as a hassle because i have bought this car more times in one month than I have over a 4 year period. I think it is wrong that I am without my car because both dealerships have dropped the ball over 4 times......and yet I still dont have my car read more

Good place to buy a car, the staff was helpful (to me). Car buying is one of those things no one really likes to do. CarMax really has it figured out. I recommend this location and the people to help you find a car. We have had good luck! read more

Racially profiled from Dale the morning manager. Contacted corporate to allow them an opportunity to respond to the abrasive, condescending, and unprofessional service I received. Very disappointed my whole family has conducted business with Carmax since 2006, and we never had this experience before. Sad. Hope Carmax corporate has an accountability system that will prevent other families from the pain and embarrassment we experienced.. Asked Dale what the purpose was for his behavior his response "I don't know yet" amazing response from a supervisor. read more

By far the worst experience I've had purchasing a vehicle! Mark the salesman took over 4 hours to process the transaction. Inputted wrong name, address, financial information.... License plate put on upside down, low air in the tires. Provided false information about my title transfer. Twice had managers(Melvin was one) lie to me and when I went back in the store they didn't have the professional to apologies. Met with the store manager after all this and Ron was professional to a point. He offered me a dinner on him. For my girlfriend and I, I said no thanks. I asked for a gas card. He offered me $50, I asked for a $100 which he agreed. I then found out the truck needed work done and asked for Ron to call me back. He was to busy, this happened twice. Then a week later when I think I'm done with this place, I receive another call saying they made a mistake on the financial info and I need to come back in. I refused and asked for them to send someone to meet me. The sales manager (Lemond s/p) said "no" and "he will notify the lender that I'm not willing to come in and fill out the paperwork again." I asked to speak with Ron and said "he wasn't in." I then asked for his voicemail and he said "no, I gave you your options." That was the tipping point! I hung up and called Ron on his cell and informed him of his managers decision. His excuse was that he is new. I could add more, but this was the majority of my experience. read more

They offered me a better price than a dealership but it still wasn't what I was looking for. However, the staff was pleasant and straightforward. Even though no transaction took place, I enjoyed the speedy quote. read more

I recently tried to sell my vehicle to CarMax and in my mind they are crooks. I brought my car in at the beginning of the month for an appraisal and they offered me $8000. 2 weeks later they said my car was worth $1000 less and I only put 15 additional miles on the car! That's ridiculous! The funniest thing is that the gentleman I was working with said they would still end up retailing the vehicle for $13k. Very unhappy with how they went about this transaction and based on my experience I will never buy a vehicle from them. read more

This is the biggest scan dealer around. You better of buying bus pass and a bike than buying a car from this place. First thing to know about Carmax os that they do not check anything mechanical on the cars they buy. Basically a jiffy lube check, only fluids. Second they are as bad aa pay day loans offices. Extremely high interest rates, low ball you for your trade in and no negotiation on the price. I just kelly blue booked my current car and they up sold me by 10k. Worst mistake I've made as far as buying a car. I am more experienced and knowledgeable about car buying now and kicking myself for buying through CarMax. Do not do it to yourself. Nope Never! read more

Had a great and EASY experience at CarMax - only thing I would add is noting that they don't take credit cards for a down payment - otherwise all good. Loving my 'new' used car! read more

i got a 2006 chrysler pacifica from here. one time they had my car for a month and still did not fix the problem. i am very unhappy with their service . also the warranty plan sucks becuase everytime you take your car in they charge you to look at each problem and if they feel its nothing wrong with it, you will have to pay, on top of that you also have to pay a deductable. read more

It's been a little under three and a half years since I bought a 2007 Ford Taurus from this CarMax. It had really low mileage and it drove pretty well. I've had few complaints with the car itself - there was a problem with part of the passenger door panel falling off, but they fixed that when I asked. Overall, the car itself has been pretty good. However, other aspects of my experience with CarMax have left a lot to be desired. I've only taken my car to them for service a few times because they are EXREMELY slow. I'm talking more than two hours for a simple oil change. Most recently, I had brake trouble and called them up because the car is still under warranty (more on that later), and they wouldn't see me for a minimum of three whole days! I'm sorry, if I call you 15 minutes after you open on Monday morning and you tell me you might be able to squeeze me in on Thursday, then you need to hire more people because that's insane. I could understand that big of a backlog of work from a small independent shop run by just one guy (though oddly, those places always seem to get the work done fastest), but a larger operation like CarMax has no excuse to be full up for 3+ days, especially at the very beginning of the work week. Now, speaking of that warranty - do not ever buy an extended service plan from CarMax! When they sold me the car in early April of 2013, I was told that it covers "everything except basic maintenance, things like an oil change." That's an exact quote. And as it turns out, a blatant lie. There is a list of more than 30 exceptions to that coverage. Among things not covered: damage from a collision, damage from fire, and any corrosion, rust, or other weather damage (in other words, any part that gets worn out). Basically, all the service plan covers is failure because of defective parts. The warranty plan is not worth the paper it's printed on, let alone the several thousand dollars it adds to the price of the car. Upon learning how worthless it was, I was able to cancel my service plan and apply the balance of its value toward paying off the car, but it's still better not to get into it in the first place. In terms of the car-buying experience, this CarMax was pretty nice. I was approached immediately to ask whether I needed any assistance, they let me test drive whatever I wanted, they let me browse without being bothered when I wanted, and I bought a car with low mileage, in pretty good shape, at a much more reasonable price than the Ford dealer I went to right before. However, once you buy a car from them, you don't want to see them again. Do not buy any sort of extra warranty or service plan from them because it's a scam. Do not take your car to them for service because they will take an absurdly long time. read more

Edwin in Service has been amazing with customer service & keeping me updated about my car. Ed Whittaker in Dales has also been great! Buying second car from him in less than a week! read more

Bought a 2008 Chrysler Sebring from CarMax and the car turned out to be a lemon, unfortunately, I didn't find out about this until 3 months after I bought the car and now I'm stuck with it. The car cuts off all the time. Sure it will start right back up, but who wants a car that always cuts off unexpectedly. When I took the car to CarMax, they couldn't find anything wrong with it, and when I asked if I could turn it in for something else, they were uninterested and unhelpful. I've been taking the car in for regular oil changes, and now there is clanking and knocking noises coming from the engine. Now I'm stuck paying for a car that I'm afraid to drive. read more

Avoid this location! I've had fantastic experiences at other Carmax locations (North Attleboro, MA and Ft. Lauderdale, FL) so naturally when I needed a car in IL i thought, Carmax! I found a VW that I liked and an associate helped me initiate the free transfer. On the morning it was supposed to arrive I get a call to inform me that the car was not at the store yet. Apparently the driver transferring the vehicles felt sick when he was on his way and took the day off... Did he go home with a trailer full of cars? I think not. In any case the car was lost. First red flag. Eventually they tracked it down and I was able to test drive it a couple days later. Having owned a similar model, and being pressed for time, I went through with the only hassle-free part: signing papers. I picked the car up from the lot 2 days later and drove away. Good thing I wasn't on the highway because I only drove 3 miles before the car starts relentlessly beeping with a STOP ENGINE message - oil pressure problem. I pull over and had to get towed back so the mechanics can inspect it. The only one who was professional and helpful was Jay - thanks Jay - who was able to call my insurance, get me a loaner car, and out of there in no time. On day 5 (last day to return the car) I called at least 10 times looking for George, the sales associate - they put me on hold, said he was busy, away with another customer, until finally they said he didn't work that day. Beyond annoying. The mechanics said they couldn't replicate the problem, and offered to give me an additional 5 days to return the car. I asked to get this in writing and had to be transferred to 3 different managers who all refused to send me a simple e-mail stating I'd have an extension on the return (one manager said are a "serious" company and there's no need to have it in writing!) - red flag #2. Unwilling to take that risk, I was able to make it to the store before they closed and returned the keys. Not only was the rest of the staff rude, not once did anyone offer an apology - they were much more interested in keeping my money for another car! I started the process all over again. Transferred a different car (Jeep), went through with the purchase, etc. It has now been about 3 months and I've been to the mechanic several times for different issues with the breaks, AC, leaks... Thankfully nothing serious (yet) but it's what prompted me to write this review. 125-point inspection? What a joke. I would not recommend this Carmax to anyone looking to buy or sell, too bad they are not up to par with other locations. read more

Most dealerships that I know will give you a ride home after they buy your car. I asked may I have a ride home and the told me no. I didn't have a lot of money to begin with going over there that's why I was selling my second car and didn't have any one to come with me. I only got 300 for it and after the fact of title being lost which is my fault and the cab ride I only came out with 180 bucks. CarMax sells over a half a million cars every year and they couldn't give me a ride home. I told them I was going to write a review about and they didn't care. read more

They offered me an extremely low price when they realized that I was in a hurry to get rid of my car. Two days later I sold it by myself with $1500 more. Do not waste your time here. read more

I write here to support the friendly and accommodating staff of the Hillside Carmax. They quickly transferred a car I was interested in. I actually purchased the car. There was an odd smell in the car, and they immediately took it in even though the smell only came through intermittently. There was no way they could have known this previously since I tested the car a couple days after it was transferred. I took it back, and they gave me a loaner car with no hassle. They confirmed the smell, but did not know what was causing it. I read the carfax, and there were a couple concerning things about the car with such low mileage (10k). When I came back to take advantage of their 5-day money back guarantee I was expecting to put up a fight. They were as friendly and fun-loving as possible about the whole ordeal. They processed the return with plenty of questions asked, but they needed to know so I didn't mind. It was done quickly and the staff was smiling as I left. I had wished something like that was known about the car previously, and reported, but the staff never drive the cars long enough to experience issues like that. Their customer service is what I appreciated, and they can't control every aspect of every used car. read more

My wife and I had a terrible experience with CarMax/Hillside. We spent 2 hours looking at the car, test driving our choices, choosing one. We were ready to pay cash. We waited in the room alone. After 20 long minutes, I walked out to find the "sales consultant" with his manager. They told me at that point that we could not have the car because they discovered it was promised to someone who did not leave his or her name or a phone number. We were there. We had the money. But they could not give it to us--they wasted our time and caused stress that we did not need or deserve. We got that psycho babel they are taught to defuse the situation. Like second rate analysts, they spew, "We know how upset we "must be". I believe this was a case of discrimination. Stay away. read more

I entrusted carmax to sell me a vehicle twice. The first vehicle, a Cadillac gave me one problem after another. I thought I was sold a bad vehicle so I gave carmax another try in 2015. I experienced one issue after another. Carmax put the wrong measured brakes on my car. I only found out because I went to another dealership that explained the issue. Upon this visit, another customer shared a similar issue. Not only do they sell vehicles that are not properly serviced, they also do not take responsibility for their errors. I am very dissatisfied. If this review saves one person from the headache, good. DO NOT PURCHASE A VEHICLE THERE.. I REPEAT. DO NOT PURCHASE A VEHICLE THERE. IT IS NOT WORTH IT!!!! read more

This couldn't have been easier. I took my friend's car there to avoid the hassle of trying to sell it by owner and even with my friend now living in New York, she had a check cut to her in 3 days. They were friendly, fair, and fast! I would totally recommend it if you are selling your old car.... read more

I won't buy a car anywhere but CarMax. No one pressures you to sell or to buy. If you don't like the offer, don't take it! I have purchased 4 cars from CarMax and had sales associates who worked to find the best option for me every time. And any time I have needed service, the service techs have been friendly, considerate, and knowledgeable. With the options of changing your mind after a purchase, accepting or not accepting their offer for your current car, changing your loan to another entity if you find a better offer, and a long-term warranty, I will never go through the painful bartering at car dealers. read more

Worked with Tony Galarza. Probably one of the best sales people I've ever worked with. Super professional and no pressure when it came to selecting my vehicle. Was extremely patient and offered suggestions and gave me all the info I asked about with each make and model I looked at! Definitely glad I went here. read more

I have purchased 3 cars from this location and have had an excellent experience each time. They have great service, great selection of cars, and an easy process to find what you would like for what you would like to spend. I recommend them all the time. Great way to buy a car! read more

I bought a car from here and was told that the recalls were up to date. They were not. I bought a Honda that had the very serious airbag recall. I found out when I brought my car to a dealer for something else that the airbag recall had not been done on my car. I called Carmax and they said they had checked with the manufacturer and that my car was safe, yet the dealer found that the recall had not been done. I don't know who is at fault, but I have been driving an unsafe car. PLEASE make sure the car you are driving is up to date on all recalls. read more

My experience purchasing my new vehicle was great. I traded in my Malibu, one that i was still currently making payments on, through CarMax Finance. The sales man was very nice, everything went smoothly. I paid for the new car in full. No more payments! Yay! I thought wow, this was so easy. Until CarMax Fiance took a scheduled payment, for the Malibu, 4 days after I made my purchase. The deduction put me in a negative balance, so i was furious. I immediately called CarMax Finance; I spoke to 3 different people before I finally got some answers. So apparently, it was my job to stop the automatic deductions from CarMax. This was not explained to me. I assumed my account was closed and no more payments would be taken out since I gave them the Malibu back and PAID MY NEW CAR IN FULL. They were not able to reverse the transaction and the only way for me to get my money was was to wait 2 weeks until it all cleared and for them to MAIL a check to me. Now mind you, I am negative in my account. The last gentleman from CMF (CarMax Finance) suggested I contact my bank and place a stop payment on the transaction. Which I did, because that put me back in positive in my account but I was charged $30. He also told me that I would be receiving a refund, $250, from my trade in. I received the check a week later. I deposited and immediately my bank placed a hold on it until CMF released funds. Well come to find out CMF put a stop payment on the check. I called CMF to find out what was going on and the lady tells me that CMF tried contacting me 2 times but was not able to reach me to let me know that they put a stop payment on the check. I told her that no one ever left me a voicemail to let me know. This whole thing has been a head ache. CMF needs to get their shit together and look over their procedures. I am not a happy customer and I can tell you I will never again purchase a vehicle from CarMax. This whole experience changed my entire outlook. read more

Just bought an Infiniti here and I could not be happier with my experience. The car itself is sweet and is in mint condition; the "no-haggle" price was very fair so after a night of sleep I decided to buy it. Mark and "Zo" were both extremely helpful and very professional. It was a completely painless experience going through the financing process and I loved that the salesman wasn't running back and forth to the manager's office. No sleazy sales gimmicks here. After about two hours I walked and jumped into a beautiful car. I will definitely recommend them in the future. read more

I took my 2002 Hyundai Accent in on the recommendation of two friends. I felt that I was given a very poor offer of $2000.;00. especially since the car retails for $5000.00 . also this woman met me when I walked in and took my keys and then they took myu car in back. al this time she was trying to tell me about carmax, when in reality all she was doing was making me very irritated with her constant jabbering. I saw another woman waiting for the next victim to walk in the door. Her name was Kenya. She could not leave alone in peace and quiet like she was afraid I would see something that I should not seeI will never go back there again. I give them a minus 10 stars read more

Bought my car there last year with minimal problems. Took it in to get an oil change and a few things looked at. Made the required appointment for 9 AM. Showed up, all seemed fine. After my ride picked me up, got a call - they can't find my key, do I have it?- well no, they have it. 2 hours later, another call - do I have my key? Again, no. Little irritated because my car sat there for 2 hours without them caring that they couldn't find the key! I left a message for the service manager Kyle - no call back. Left a message for the GM - no call back. Went over to get a bag out of my car at 1 PM and they were JUST pulling it in back! 4 hours! Glad I made that appointment. I told them to just do the oil change (since I had to sign for it) because if they can't take my key 20 feet without losing it, I don't trust them to do anything for my car. I get that sometimes things get misplaced but to not make an effort to look for 2 hours is ridiculous. Nevermind what will end up being a 6 HOUR OIL CHANGE. I can't even find all of the words to express my frustration. *They did apologize and comp my oil change and fixed my leaky tire. My other concerns were priced but there was no time to fix them. read more

NEVER AGAIN WILL I DO BUSINESS WITH CARMAX!!!! We bought a 2008 Toyota Corolla and after three weeks the problems started. Luckily we purchased a 3 year 100,000 maintenance agreement which cost us $1,500. The car made a grinding noise when making a right turn and a noise when going over bumps. They fixed it but then the "check engine" light came on after about 2 months and the dome light did not work. Brake light didn't work either on drivers side and the grinding noise came back. Another visit to have that repaired and they had it 4 to 5 days. They say they repaired the car but the grinding noise came back AGAIN. They said the part must have been defective and ordered a new part and it was another 4 days before we got it back. In a few days my husband said the grinding noise came back. ANOTHER trip back to CarMax and they said there was nothing wrong. It just need to be greased. After a few days the grinding noise came back. I personally think they made a "band aid" fix to get rid of us and so they did not have to bother finding what was really wrong. I called CarMax and asked if the maintenance agreement was transferable to another dealer. They said yes so I called Continental Toyota in Countryside, IL and they said they would make sure the warrant I paid for could be used there. They called back and said yes so we took the car there. After some investigating they put a new steering column in and the car has been good. We bough this car around August 28, 2012 and have had over $3,200 worth of repairs on the Corolla. So many trips to CarMax and they really gave us the runaround. Good thing we had the extended warranty on the car otherwise it would have cost US to fix this piece of junk. We will stay with Continental Toyota for any repairs on the car and I have already told a friend to stay away from CarMax when she said she wanted to get her daughter a used car. If I had bought a used car from Continental Toyota it would have been "factory certified" and we wouldn't have had to pay for repairs. Plus we wouldn't have had all the aggravation of wondering if the car was safe to drive. Avoid this place like the plague. Maybe other people had good luck with CarMax but why take a chance and end up with a piece of junk. read more