My husband and I had been looking for a very specific car/trim package and found it at Carmax...we call to put it on hold and it was being transferred to another location- We were both really upset, however, a gentleman named Owo said he would keep an eye on the car and let me know if had been sold. At that point, we pretty much gave up and went looking elsewhere. A week passes by and I Owo lets us know that the car had not in fact sold and he was having it transferred to our nearest Carmax so we could test drive it. We came down and it was smooth sailing from there, Owo was extremely professional and we are so thankful that he kept an eye on the car and followed through. Great car, great salesman, and great buying experience! read more

As much as I love our new used car.....I feel like we got raped. We were stuck between a rock and a hard place. We drove from LA and our transmission went out on our 2002 Subaru on our way to SF. If you have a chance to shop around...do so! And definitely do NOT trade in your current car, they won't give you anything for it. Derek helped us and he was amazing!!!!! I give him 5 STARS read more

I am SO disappointed with the lack of communication and follow-through on behalf of the service staff that I have encountered. No one reached out to me at all while my vehicle was in for service. I had to call them daily for updates. When I picked my vehicle up, the service agent was unable to provide me with any documentation for what work had been completed on my vehicle. I've left multiple messages for the "service manager" but have never received a returned phone call. Really regretting the extended warranty that I purchased. Won't be back. read more

ZERO stars not available. December 2020 on the lookout for the right F-150. Looking for specific options and features after checking CarMax site multiple times the exact truck I'm looking for appears. I am elated I called him a plea and have them ship it from a local Sacramento to Fairfield. When it arrives it has a cracked window. I was on a bit of a time lapse because I needed to pick the truck up by the end of the year for the tax benefit for my business. I finally convinced them to let me look at it in the back lot with a cracked window. I approved the transaction immediately and was looking forward to getting my truck in a few days. CarMax came through and fix the window and did some additional detailing and I took delivery on December 29th. Everything so far so good I did notice however that there was a lot of dust and dirt in the fine crevices of the interior of the vehicle which I thought was strange like it had been sitting out with windows open or the previous owner may have driven it down a dirt road every single day. Not a big deal I had a detailed and that's okay. Soon after my purchase I invested about $1,600 into personalization upgrades to a vehicle that it really can't undo. July we're at a local Ford dealer looking at vehicles for my wife. The sales person asked me if I would like to get an value on it as it might be worth more than I paid for it. The Helpful sales guy pulled up the Carfax. He said that his dealership could not purchase the truck because it was in a front end collision and it had an airbag deployment. And that this significantly lowers the value and mainstream dealers would not touch it he said it would probably be worth around $23,000. I paid 40K for this out the door . that includes tax license and a $2,000 warranty. The truck list price was around $35,000. I explained to the sales person I bought it from CarMax He said he knows that CarMax wouldn't knowingly sell a vehicle like this. I took the carfax report over to the CarMax dealer and they reiterated there is no way CarMax would sell this vehicle. That there history report did not show the severity of the Collision. I was assured at this point that they would take care of everything and I had nothing to worry about, they would make me whole. I was encouraged. That was in the first week of August. It is now the first week of October and we have been going back and forth like a badminton tournament. My contention is that making me whole would be a truck with the same option levels, their contention on making me whole was giving me a truck that cost $35,000 a low option sub level trim. Unfortunately these vehicle values have gone up in value past six months which is not my problem. And replacing this vehicle is about 40,000 now plus t&L Since I do like the truck and they're rare I told them I would consider a cash payment to meet the reduced value of 10K they came back and offered me $4,500. $4,500 is not enough for me to take the decreased value of almost $10,000. so I reluctantly opted it for them to buy the vehicle back for my all in purchase price $40,000 . That was three weeks ago I was assured it would take place asap. I am reluctantly selling it back to them because I can't buy anything near the same features for that price. But I don't want to be stuck with a truck that I cant sell later. Im hoping to wait until the market gets back to normal. They said they would be selling it in auction. It will likely only get around $20,000 so they will be buying it back for 40 selling it for 20 but they only offered me 4500. I'm a busy business owner I don't have time to deal with this. I've called the manager Brandon at least six times this week and even offered to buy another vehicle using that 40,000 as a down payment. I've heard nothing back so now at my wits end I'm posting this. They should be giving me a truck of equal value! Stay away! from CarMax in Fairfield unless you have a lot of time to burn if something goes wrong. read more

I sold my car to Carmax and everybody on the "buy" side was really great. The price I got was basically as close as you can get to a clean trade-in price according to online pricing guides. If I were to trade in to a car dealership or what-not, I know I would have gotten $1K-2K less. Everybody I talked to was extremely & seemingly genuinely friendly. The person I ended up working with when I sold my car was actually a school teacher who works at Carmax on the weekend and we had a nice chat while really wrapping things up in about 15-20 minutes, since I had the car appraised the night before. The only suggestion I have for selling your car, be prepared to sell your car when you get it appraised. I had to drive back and forth from Danville because I wasn't expecting to really sell it to them. Anyway, I hope everyone has the same experience I do. read more

I have been wanting to trade my car in for a while and found a matching fit me for at the CarMax in Sacramento. I called the Fairfield location to see if they were able to have the car I want to test drive transfer over. CarMax is like none other dealerships I've been to. I really enjoy the fact I wasn't approached by the entire team as I walked through the doors. They have a customer service desk where they ask what brings you in and they will find the appropriate staff to assist you. I was helped by Erica and she was super nice and friendly. The process to get my car appraised was simple and efficient. It was done while I was taking the car for a test drive and it was done by the time I came back. CarMax gave me an offer that was pretty close to what I have in mind as a trade in value so I took the plunge and traded my 2008 Nissan for a 2009 Subaru. They offered me a great interest rate that I couldn't pass up and the service itself was worth the trade almost. I will definitely come back to CarMax when I need a new car and highly recommend this place to anyone who wants a hassle free experience! read more

I was looking to sell my car, but had procrastinated for a long time, because I didn't want to deal with the hassle of everything that comes with selling a car...so it kind of just sat there in my drive way for a few months... but my mother, and other reviewers seemed to trust this place, and I needed to get rid of it before a trip. So, i pranced on in with my necessaries to get rid of the car, and I was amazed at how easy, and comfortable I felt when I dealt with the service there. Like, it may seem like I'm just re hashing their commercial or something, but they really practice what they preach. It took little to no time to get it appraised, and given a decent price, more than what I expected from a place that does business on buying cars. Sell, or Buy car max is the place to do it. read more

We purchased our vehicle end of September 2019. The vehicle we found online that we liked was at Car Max in Santa Rosa but we had done our financing in Fairfield so they offered to transfer the vehicle for us. It took 3 days to transfer vehicle from Santa Rosa to Fairfield. We went to pick up our vehicle and were told it had some paint blemishes and wasn't ready. Car Max did not communicate with us during the repair and it took almost 3 more days before the vehicle was "ready". They claimed the paint chips were only on rear spoiler. Car had clear Car Fax report and looked in great condition. Vehicle only had 14K miles on it so it was practically new. Now 8 months later, all the paint on the front end of the car is mysteriously peeling off in sheets. Took it to a paint shop where they tell us the bumper is not a factory bumper and was not properly prepped before painting. Called Car Max to find out why the car with no accidents has an after market bumper and failing paint...all they said is car sold as is Paint is not covered, we should contact Hyundai since it is under Factory Warranty. But since it is not the factory bumper they probably won't cover it, so we're stuck with a $2000 repair. I would make sure you get an independent inspection. Do not trust their inspection or CarFax report. read more

I have been having issues with my car for some time now so I made an appointment with Carmax to have my car checked out today. Thankfully, my car is still under warranty and it seems that the only thing I will be responsible for paying is the deductible. I scheduled my appointment for 10AM. I arrived here at about 9:20AM. It is now 3PM and I am STILL here waiting to be approved for the services needed for my vehicle. Since my warranty is through a company outside of Carmax, Carmax is not able to do much of anything until the services are approved. IF approved, Carmax will take my car and will pay for a rental. I understand that this matter is out of Carmax's control (or at least that's what they're telling me) but SERIOUSLY?!?!?! 6 freaking hours of siting and waiting?!?! I am very upset! Moreover, I am BEYOND late for work (which is back home in OAKLAND) and I may have to cancel my plans for the remainder of the day. I am hoping and praying to be out of this place soon- hopefully before 6pm since the car rental company closes at that time. On a positive note, this location is very nice, clean, and spacious. The waiting room includes computers, a flat-screen TV (which I currently have the remote to, lol), vending machines, comfy chairs, AND the entire building has wifi. Damnit Carmax, just hurry up and give me my damn rental! PLEASE!!! read more

We went here after a very bad encounter at a dealership and we were very pleased with the entire transaction. We were helped by Annette, Will, JD and Larry. We went to trade in our car which was on its last legs. We were pretty desperate to get a car. Annette is a gem. She got us into the PERFECT car for our budget. Low mileage, reliable and nice. The rate she was able to get us in financing was better than we had gotten with other companies (we are working with damaged credit too)! Our trade-in covered the whole down payment! If you go buy a car you have to ask for Annette, she was so friendly, funny and patient through the whole process. She listened to what we were looking for in a car and really got us into what we needed. The appraisal was pretty fair. The only way I would've gotten more was selling the car for parts individually, which is completely impractical. Will knew all of the paperwork and got us done very quickly. JD and Larry had all the answers to any of the questions we had. We opted for GAP Coverage and the Extended Warranty. The amount was decent, so we felt that it was an affordable way to protect our investment. Some people have said they've had bad experiences, but I really don't see how. Thank you Annette, Will, JD & Larry! And thanks CarMax! read more

I know you hear "Let me just say" but let me say I'm so thankful for coming to CarMax, everyone was awesome and positive, you walk in and look at all the cars and find what you like and go in and set a test drive and you meet with a rep. The cars all have basic easy pricing that's explained for each level of credit starting with a zero down scenario. I ha e a 540 credit score, I went in knowing that and I met an awesome rep name Pat she walked me through each step and explained everything to me and ask me if I wanted to proceed with the car buying process, she was awesome attentive to my needs and concerns and was there every step of the way with a smile, she got me approve with the best rate and I left with my new 2017 Chevy Cruze I named Brucey. I recommend everyone with credit problems looking for a ride to check them out, no pressure. read more

Just bought a car here. Annette was outstanding. She was positive, honest and I never felt pressured. Best customer service I've ever had while buying a car. I'm now a Carmax convert! Thank you Annette! read more

CarMax - Used Car Dealers Near Me - Fairfield, California

This was by far SO MUCH BETTER than going to a car dealership. I called before heading over to Carmax and talked to Jarrett and explained I didn't have the best car to trade in (it'd seen better days) and I don't have the best credit to get financed. He took my information and started running the credit application while I drove in from Davis. I got there and had to wait a bit for him to finish running the application and get my trade in appraised. The appraisal was quick and painless and I thought I was going to end up having to pay Carmax to take my car! My friend who was going to help me decide on which car to buy showed up partway through the appraisal and they didn't even blink that I was having someone come in and help. Jarrett then took us out in two cars... A 2015 Nissan and the car I ultimately ended up buying (2013 Hyundai Elantra). The process took a day because my trade in needed to get bought from the old financing company, but Jarrett fought for me every step of the way... from bugging the business office to processing my financing again when the sales manager found that there was something hinky with the original financing offer. I'm not a very patient person, but Jarrett kept his calm through the whole process and that kept me calm too, which I muchly appreciated. But Jarrett really deserves the 5 star review because he was a pro through the whole thing! read more

The night was sultry..... My only experience buying cars has been at dealerships. We all know what happens at car dealerships....they do their best to use trickery, shell games and witchcraft to fuck you out of the good deal you know is there, if only you were more adept than the swine salesperson at the bullshit. Just look at my Yelp history: Vacaville Honda, Hopkins Honda: complete and total bastards. I won't mention the other two Honda dealerships for my own reasons, but one had rude and shady practices, and the other, though up front and fairly straight forward, didn't do much more than let me buy at sticker price. There was also one in Folsom but I can't recall their name. Those fucks kept doing the smiley face bullshit artist "my boss said this is the best we can do" jibber jabber on the piece of scratch paper, like I was Joe Neckbone just in from Dumb City. Soooooo I decided that my beautiful wife and I would be going to Carmax this time, mainly to avoid the new car dealership fist fight. In the last three months my beautiful wife and I have purchased two cars from this Carmax. Both times Colton assisted us (full disclosure: Colton is a good friend of ours). Although Colton is fairly new at Carmax, you wouldn't know it by how he handled all of our deals; Colton is very sharp and knowledgeable, and we breezed though our transactions like he had been doing this for years. I was pleased with my entire experience. Everyone was pleasant and helpful, and we were in and out every time in record time. My wife and I are very happy with our cars and our experience at Carmax, and the fact that our good friend Colton was part of the experience makes it that much better....Thanks again bro! Cheers! read more

The appraiser did not practice Covid 19 precautions by not using gloves during checking the car. He also seems not knowledgeable about the true price of a car. Don't sell your car here, just trade in at the dealership and it will give you better price. And their used car is more expensive as well. read more

This rating is not so much for the sales, purchasing a car from here was simple, however trying to get an appointment at their service center has been horrible! I haven't even had my vehicle for 9 months and already was having some problems. I called over multiple weeks and left numerous voicemails and never got a call back. Finally decided to walk in after having to take a day off work because I NEEDED to get this resolved. The receptionist offered an appointment for weeks out! Super inconvenient and not even acknowledging why nobody returned my multiple phone calls. I ended up calling a different auto repair place and they were able to get me in right away. read more

I came out of that very happy. Was looking for standard pickup and I found one and I was very happy. I wasn't really happy on the price the gave me for my turn in. But then I do not have to deal with any paperwork and it was gone and I drove out with a nice Dodge ram pickup the salesman Michael did a great job and everybody there read more

I wasn't planning on buying a car when I stopped by. In fact, I just came from the Subaru dealership and wasn't able to buy the car I wanted because 1) they didn't have it and 2) a factory recall kept me from test driving any of them. So I went by the Carmax just to see what they had. I walked in and Jes immediately greeted me and provided me a run down of how Carmax worked. He didn't hover around me as I looked around the parking lot, and it didn't seem like he was intent on getting a sale. But when I asked to test drive a car, he was available. By chance, they had a 2015 Subaru Forester with most of the features I wanted. And the car was in great shape. And I knew what the price was for the car since the sticker on the window said it - "No haggle price." It wasn't anything jaw-dropping, but it was reasonable, and better than Subaru's price. The end result was me buying an almost brand new car in great condition with easy financing and a painless process. Before buying, my wife noticed a minor dent in one of the doors that she pointed out to Jes. Jes promised to set up an appointment to have it fixed, covered under Carmax's 30 day warranty. I bought the car 10 days ago, and thought they forgot about the dent. I got a call today and scheduled an appointment via Rick, who apparently didn't forget. It was quick, it was easy, and it was stress-free. I'm happy. read more

This review is for a recent transaction where I sold a used car to Carmax. From the time that I arrived until the time that I departed with check in hand, only 90 minutes had elapsed. The staff at Carmax are super-friendly and extremely helpful. As I left CarMax, I felt that they truly appreciated my business and that they had went out of their way to make the process fast and easy for me. As a contrast point, the next day I wrote a check for $70K to a typical new car dealership. The dealer wasted my time and told me a few lies in the buying process. I could tell this dealer clearly valued their time over my time. If I were in the market for a slightly used car, I would buy from CarMax. CarMax treats their customers vastly better than any other place that is selling used cars. read more

Do not buy a car from carmax they do not stand behind their cars they sell at all. We were sold a car from the Sacramento store the car made noise all the way home took to our mechanic and the breaks were metal on metal a wheel wheal was missing and it needed calapers. Took it to the Fairfield store who agreed to do some of the repairs but refused to do all repairs recommend. We bought this care with our daughter for her and did not feel confident that if all repairs were not done the car would be safe for her. So we gave it back they refunded our 4,000. Deposit then my bank calls they stoped payment on the check and my bank was charging me. Then I had to prove they bounced the check to get my $12.00 back. Their customer service is horrible they do not care that my daughters first car buying experience was a nightmare. Then 4 months after they send dmv paperwork they want us to sign, called the dmv the papers were not for the car we bought so we are not signing! Working on a letter to the CEO! read more

Had a great experience with the Fairfield Carmax. I worked with Kevin Dewey to transfer and then purchase a car after a long search for what I wanted. The whole experience really was "how car buying should be," from start to finish. I found the car through the Carmax website, submitted a request to transfer it from LA to Fairfield, and within an hour had paid $200 (less than the cost of a flight/logistics) to have the car sent up to me. Kevin kept in contact through the process, and let me know when the car had arrived. I came in late on a weeknight (had to drive up after work) and the car was waiting for me. Kevin gave me as much time as I needed to look the car over, and let me test drive the car as I needed to. Other dealers let me take their M3 around the block, maybe 1/2 a mile, which is useless for learning about the car. Kevin didn't talk my ear off or badger me ("so how do you feel about the car? Would you be financing or paying cash? Are you serious about this car?" etc) Kevin didn't pressure me to make a decision - he walked me through the warranty and finance options (warranty is excellent, and fairly-priced) and when we had questions his supervisor was friendly and immediately available. They don't negotiate on price, but when I pointed out some scuffs on the wheels they agreed to have them repaired at no charge. Everyone I spoke with was friendly even though I was doing the paperwork at/after closing time. The car rocks, the experience was fantastic. Definitely recommend Carmax, as well as the Carmax car sales model in general. read more

CarMax - Thanks Carmax. No tickets yet... - Used Car Dealers Near Me - Fairfield, California

Very nice people. Thank U Nova Fitzgerald and to your team who worked hard to help us get the car we wanted. I would definitely recommend this to my friends. read more

I came in last Saturday feeling defeated. My credit is less than stellar. However, I tried anyway. Ivonne, a sweet sales lady came right up to me asking if I needed help. An hour and maybe 15 minutes later, I was driving off in a 2017 Kia Forte. I'm so happy with my car, I love it! Everyone was so nice , and it went so smoothly. I would recommend these guys to anyone. In fact, i already have! read more

Worst place to purchase a car. They sold me a lemon! For 3 years my car gave me problems. The worst part is i tried selling car and they wouldnt buy it back. I already paid off $11,000 to a crappy car to only find out the finance company gives you interests which im still stuck to pay 5 grand. The worst place to buy a car! Dont do it!!!! read more

By far, the worst experience I have ever had buying a car. I found a vehicle within a day of my loan approval and requested shipment from Boise, ID to Fairfield. Was told it would take 2-10 days. It arrived at the dealership on the 10th day, and I was told another two days for inspection and smog. After three more days, I was told the air conditioning didn't work during inspection and suggested I come to look for another car on their lot. I couldn't find anything comparable and told them I'd wait the five days to repair. Seven days later, the car was still not ready, and they told me they were waiting on ordered parts...four days after that, we went to the sales manager...we were told that the air conditioner was functional and they didn't know what was wrong with it and service could not recreate the problem. However the sales manager did state that he would write it into our paperwork that should the air quit working that Carmax would make the repairs at no cost to us. The car took more than 30 days from the time we requested it until we drove off with it. Their service department just dragged their feet! In the meantime, we were paying for a rental car for three weeks longer than the time we were told and we expected to have the car. Early on, the sales manager promised us a rental reimbursement. The night we went in to buy the car, the sales manager was not there. We were told that what the sales manager promised about fixing the air could not happen (we were told to run the air conditioning a lot to see if it would break in the next 30 days) and that in order to receive the rental reimbursement that was promised two weeks before I needed to send a receipt. I faxed over a receipt and he called back requesting my debit card number. After a week, I still had not received the reimbursement, and no response from him. When I called, our sales person told me he said it was on the way and to let them know in another week...after that time, still no response and no refund. I contacted Carmax customer service and also did not receive a response and no refund of my rental charges. We love the car, which we have had for six weeks now, but I will NEVER buy from Carmax again. By the way, we highly suspected they did this because the car was $2,000 less in Boise than comparable cars in this area. We really wonder if they were hoping we'd back out to charge more for the car after we had it transferred to their lot. read more

With the truck I was driving having passed its 11th birthday, and a family that includes a kid and two dogs that LOVE car rides, it was high time to trade it in for a bigger Mommy vehicle. My husband and I are NOT hagglers -- we know what we want and don't want and don't like sales people constantly upselling. So rather than going to a traditional dealership, we opted for Carmax. The Carmax building itself is large and clean, beautiful inside. There's complimentary coffee and water, a kids area, and vending machines near the service area. There's also free wifi. Carmax is dog friendly and you're allowed to bring your on leash dog. We traded in the truck and got my 2013 crossover vehicle. From the time we showed up to our appointment to the time we left in the new car, we spent a total of 2 1/2 hours. This included two test drives, trade-in appraisal and a mad rush to the bank to get the cashier's check before it closed on a Saturday. Our salesperson was very helpful from start to finish from helping me transfer a vehicle I was interested in to following up with us after the purchase. We had such a good experience that we decided to come back less than 2 months later for my husband's new vehicle. We came in without an appointment to browse and were helped by one of the salespeople standing by. My husband found a vehicle he was interested in and test drove it but was still unsure. Our salesperson this time was not as helpful but still gave us her number. Later that evening, I texted back and forth with her a few times to check up on several cars. Her texts were extremely uncommunicative and I broke off communication with her after she insisted several cars I wanted were unavailable yet remained available on the website. I later called Carmax directly and was told by another salesperson that the cars I was interested were indeed available. Several days later, I saw that a car that had caught my husband's eye on the lot during our previous visit was available on the website. We made arrangements to test drive it on a Friday but we were able to come in earlier when our schedule changed. Like our first experience, our salesperson was incredibly knowledgable and helpful. Again, we were in and out in about 2 1/2 hours. All in all, a very easy experience. Car buying should always be this simple! Our experience has taught us that who your salesperson is can make or break your experience. We have nothing but praise for the two people we bought our vehicles with. The salesperson we dealt with during our walk-in visit was not so great. We brought our goofball German Shepherd with us on our first visit; we also noticed a Husky during the visit. Dogs are not allowed in the cars or test drives which was fine by us. We would be happy to come back in the future when our current cars are up for replacement. Loved the experience! read more

After we had a very unpleasant experience with the sleazy used car crooks at Concord Audi (see my review of them for the details) we went to CarMax with our Audi A7. CarMax was totally professional, they didn't waste our time, they were 100% honest in assessing our car and giving us an offer and they made the entire process of selling the car a pleasure. This is the way selling a car should be. I would never go back to a dealer like Concord Audi to get the traditional bait and switch of used car salesmen when a reputable and honest place like CarMax exists. read more

Great staff. Didn't feel pressured into buying anything. Large clean waiting area that has charging stations for your devices. :). You can shop online and choose the car you want to see or test drive before you get there. The whole process was nice and easy. Not something you would normally hear about a car dealership. read more

CarMax - Keys to my new ride. - Used Car Dealers Near Me - Fairfield, California

DO NOT BUY OR SELL TO THIS PLACE. When selling my car to a different dealership I got 60% more than what they offered. I understand dealerships need to make money, but this one is the complete worst place to go when selling. They will rip you off 100% Just don't do it. HMU for the right dealership. Seriously. I hate how big company's rip off us. read more

Had a wonderful experience at car max today. Walked in at 11 with an appointment and walked out at 2 with a new car. Everyone was super friendly. Couldn't have asked for a better way to buy a car. Ask for deejay. She was the best! read more

CarMax - Used Car Dealers Near Me - Fairfield, California

UPDATE: I received my refund today for the transfer & I would like to point out that Janet in the business office was very kind & had great customer service. I didn't want to write a negative review but after reading some of the other ones, it's clear that this wasn't only an issue for me. My car broke down on May 15th and I went to CarMax ready to buy a car the next week. I paid 200$ to transfer a car from Buena Park to Fairfield. Throughout this process I received zero communication except for one email telling me my car had shipped. I called multiple times and emailed my "CarMax contact" Sherri multiple times. I didn't hear back once. I had to call to find out my car had even arrived & all they could tell me when I called on the phone was that my car was going through the quality check and that it would be done by the 31st of May. That day came around and they couldn't sell me the car because they didn't have the title. I waited 2 weeks with no communication to still not be able to buy this car. I ended up buying a 2021 Honda from Vacaville Honda within an hour for the same monthly price I would've paid for the 2018 with CarMax. Please don't waste your time with these people, they clearly don't want to sell cars. I also went to Vacaville Honda today and come to find out there was another person there who had a similar situation as me with CarMax. read more

On Tuesday, May 25, 2021 we bought a vehicle from Carmax in Fairfield, CA for the third time. Our salesperson, Frank was great and the process went smoothly. We waited for the car to be cleaned for about an hour. When we were finished the GMC SLT was visibly dusty and the inside windows were filthy. By this time my husband was hungry and ready to be done so he said let's just go. A couple of days later I found what appears to be food stuck on the back of one of the third row seats. I give the buying process five stars but the cleaning I give a zero. Not up to the standards that we experienced in past transactions. We should have asked for the cleaning to be finished while we were there BUT it should have been done properly in the first place. read more

The gentlemen who helped me said he would contact me with an update and he never came through. That was almost 7 months ago. It was disappointing because in person he seemed very determined to help me and my family get the information we needed help on. Overall, the appraisal experience was smooth and I didn't wait too long. However the staff is why I minus some points in my book. read more

MAJOR shoutout to SEAN!! We had been looking for a car for over a month and had horrible experiences at other dealerships (bad as in a salesman actually following us to our car when we left the dealership). So, we were a little anxious walking in to CarMax. No anxiety necessary because everyone was very kind in explaining everything to us through the process. But Sean was incredibly patient and very nice. He was very knowledgeable about the cars here and showed us all the options available to us. We thoroughly enjoyed our time here and are so happy to have brought home a beautiful Mini Cooper!! If we ever need another car, we will definitely make the drive out to Fairfax. Thanks again Sean!! You rock!! PS We forgive you for not liking Lebron James read more

I cannot recommend Michael Erwin enough! Absolutely amazing from start to finish. I started on the phone with a couple carmax dealerships in the bay area, and ended up finding a 2007 Lexus GS350 I loved at the Fairfield store. Crunched for time, I called ahead and got most of the paperwork completed over the phone (10-15 minutes in all). Drove up that night to see the Lexus and get my Accord appraised. The building and showroom are very nice, the staff is very friendly, and got ZERO "sleazy-used-car-salesmen" vibe. All the other customers in the store were excited and happy... the showroom has a very easy-going vibe. Great process from carmax... very unlike the "one-on-one finance sit-down" part that everyone hates. I went into this knowing what the car was worth, knowing that carmax uses a market-based pricing model, and knowing what I could afford. That made Michael's job much easier. (Keep this in mind when you purchase a car... actually do some research and find out what you can actually afford!!!! This takes SO much pressure off you and the sales associate) As far as warranties are concerned, I was at my limit ($17 over my monthly goal, but I loved the car) so I declined the warranty. Honestly had I been able to afford it, I would have enjoyed the peace of mind and the full coverage. I'm a very hands-off car guy, and having an extended service contract is something that I try to build into the price of the car. Michael showed me the options I had, and respectfully acknowledged the fact that I couldn't afford it. Boom. Done. End of trying to sell me a warranty. This is when the certified (AND COMPLETELY INDEPENDENT...kids, that means the salesman can't up your trade value) appraiser came back with my trade value. They beat every other appraisal I had gotten by 75%! Threw that into the down payment and that lowered my interest a few points. My car had Honda paint disease, needed a new front bumper, and stock radio back light was out. I can't believe how much they gave me for it. Then came the paperwork. Completely relaxed, no pressure, signed everything and was out in five minutes. All in all, the entire process was under 90 minutes. I left with an awesome car, got amazing, personal, and considerate treatment from Michael Erwin, and got more than I thought for my trade! I would like to personally thank Michael Erwin and the entire sales/office staff at carmax for turning a potentially awkward experience into one that I very much enjoyed through and through. Do yourself a solid see Michael if you visit this store. read more

First bought car, sales associate had no knowledge of vehicle, sister was ill and carmax would not accept a power of attorney after they made an offer, sold there car back to them, had offer in hand, said it would take 30 to 45 minutes, been waiting 2+ hours, they don't care that there are children to pick up. Have had payoff, offer, and all paperwork for 30 minutes now and they don't do anything. Save yourself, go to a reputable dealer, last time here except for small claims court. read more

Best car buying experience in my life! In and out in just two hours. Great trade in value and price on my "new" to me car. So impressed that my wife went in the next day and bought her a car. Same great experience. We are now big fans of CarMax Fairfield. read more

Their agents don't want to do business I asked to transfer a car to Fairfield location and after 3 weeks the agent called me said they can't fix the car , and he will contact me when the car is ready to be looked at , after a month , not a word from the agent and I searched online the car is not even their in their store ??? You suck ! read more

Yelp viewers, I have been checking out cars on Carmax.com, maybe for the last month, and was interested in a certain make and model. Checking the website, I noticed that Fairfield location received a vehicle that I was interested in. I went over to the location of Carmax in Fairfield to looked at the vehicle. I walked in and was greeted. I explained that this was my first time here. Explained the process and walked around the lot looking at different vehicles - no hassle at all from the employees. I did not see the vehicle that I had come there to see. The gentleman that walked out next was, Nelson M. This guy was awesome - answered all my questions, found the car that I was looking for, went got it, and pulled up to where I was standing. Nelson and I took it out for a test drive, once again, answered all my questions. We went inside, he did print outs, for the information requested, with no hassle! I told him that any major decision, I take 24 to 48 hours to decide, no on the spot major decisions! He understood! I'm not sure if I will purchase the car, but, if I do purchased a car through Carmax, I will go thru Nelson! I did check out the vehicle, at Carmax.com, which you can see the vehicle history, where the vehicle has been, maintenance on the vehicle, weais been an accident, etc. which is very, very helpful. Nelson, while there before printing out paperwork, went over this vehicle that I was interested in, with all the history, which was very helpful! Thanks Nelson ! Bought my vehicle from, "Nelson," today at CarMax - Fairfield ! Carmax was Awesome and would highly recommend checking them out if thinking about buying a vehicle. Thanks Nelson! read more

After a couple deals fell through with friends trying to sell my old 2004 Honda Accord, I decided to try out my luck with CarMax. I saw the positive reviews, but was still wary about coming into a used car dealership. This place is also further away that I would like, but I didn't have many easy options at this point. I had a number in mind for the appraisal, and gave em my keys to look inside and out. I also looked around the lot and enjoyed the low pressure environment. The agent working with me was also polite enough and not pushy at all with anything. I also liked how the appraisal was good for a week so I could think about it. The main thing that gets it five stars is the number amount that was given to me. Actually a good amount higher than what I was expecting for a trade in. Definitely lower than a private sale, but I wasn't reaching for that number. I held onto the appraisal and decided to check with a couple other dealers whose offers came nowhere close to what CarMax offered. So a few days later, I came back up with a friend to say goodbye to my baby. The process couldn't have been smoother/easier, even though I didn't have a title (they were able to make due without it since I had a valid registration). The agent who helped me this time was also real friendly and talked me through everything, letting me know if I wanted to turn back. I didn't and my car is with them (or whoever they handed it to) now. My only complaints was that an email to my initial contact went unanswered, but my question was later cleared up. I would definitely consider this place again, both to trade-in an old car and to buy a used one. read more