I did, in fact, get a car from Carmax here. Before I did that, this is what happened: Sunday 11am I called the dealership. talked to a guy named Trey about a couple of cars online. One of them, a Smartcar, was up in Dayton. he said they could transfer it in. he ran financing, and came back with what sounded like "6.5% apr". 12pm I arrive at carmax, ready to sign papers and go. I have a letterhead from my boss with income, my old car ready to go, and a pen to sign with. So far, so good! Unfortunately, that "6.5% apr" is actually "24.7% apr". I am appalled. It's rediculous, but their no-haggle policy means "it's final". Also it means "We decide how much we want you to eat our butt." 12:30pm There' s a problem. They won't accept my letterhead from my employer. Unfortunately, my work is closed, too. also unfortunately, I *need* this car today. 1:00pm They appraise my car. I am offered a price that is less than half kelley Blue Book value. I am told CarMax 'doesn't use Kelley BlueBook" which, again, allows them to screw people over. Why should they use what is considered to be the definitive car value reference when they can appraise at lower? Anyway, my car appraisal is good for 7 days. 2:30pm I call my boss and meet him at the office. He prints me a new pay stub and comments, when I mention the apr, that it's "appalling". At least I'm not crazy on that one. 5:30pm I get back to the dealership. We go over a few things, seems like a good deal. We take the car for a test drive aaaaaand...I hate it. We start looking at a few other cars. I can't get financing on any because carmax apparently dislikes my average credit. 7:00 pm I am tentative about this whole thing. But, with a lack of another choice, we start paperwork. 7:30pm I contact my insurance and get it changed from my old car to my new car. 8:00pm We've waited for financing to get back to us, and the offer is aofficially made, and I'm ready to sign and get out the door. 8:30pm There's a problem. They need an electronic registration for ym out-of-state car. And it's $20. Oh, and they can't group it into my financing. They need a card with $20 right then and there. I don't have one on me. they tell me they can't finish this deal. I get understandably upset and stand up, saying this whole thing is ridiculous. The sales manager looks at me and says "You can either calm down and we can talk, or you can leave and you'll never do business with CarMax again." I ask what? He iterates: "We'll put you on a 'do-not-do-business-with' list and that'll be the end of it." I am shocked, angry, upset. I call my friend to see if he can bring a credit card with $20. 8:50pm The manager can't wait for my friend to show up and tells me to leave. I call my insurance and change my policy back, and for doing so I get charged $37. Monday 8:00am I have no way to get of work. I call out of work and explain the issue. 4;00 pm my roommate gets home and we drive an hour to the Dayton store. There, we go over more cars, talk about options. It turns out the 7 credit checks they did on me at Cincinnati damaged my average credit so now it's below-average. In other words, the ONLY car they will let me finance is the STUPID SMARTCAR. 6:00pm They can't transfer the smartcar in from Cincinnati. I will have to go and get the car the next day. Oh, also? Apparently CarMax totally accepts income verification on letterhead. Tuesday 7:00pm I arrive. I have my papers in order and ready to go. Once again, I am told they will not accept letterhead verification, but I have my pay stub as backup. I finally get the only car CarMax will finance me for: the smartcar. 7:30pm I am told they have to appraise my car again. i tell them my offer is supposed to be good for 7 days; they tell me it's 'not in the system'. They appraise my car again. The do appraise it for the same amount, but it's still less than half Kelley Blue Book. 8:30pm I drive off with a smartcar I don't want, a damaged credit score, $112 in insurance policy-change fees, and they don't even give me the bank draft I am due as part of my trade in. WHY DOES YELP NOT OFFER 0 STARS. read more

This was a great experience! We got to look at as many cars as we wanted until we figured out what we wanted to test drive. Our sales person only checked on us to see if we had questions. There was just no pressure to buy right then,or haggling on price. We got a great car that we love and everyone was so friendly there that we wouldn't shop anywhere else. read more

Great service, very friendly and very easy process. I saw all the 1 star reviews and was very hesitant to go, but I'm very thankful that I went. They took great care of us and the whole selling process was fast and easy. I would definitely recommend this CarMax for selling a vehicle. read more

This is my second car purchase at Carmax and it was even better than the first. I would recommend them to anyone!

Sam spent hours with us and helped me pick just the right SUV for me and my family. He was very knowledgeable about the cars and was very helpful when it came to comparing and contrasting all the SUVs that I'd driven. He was patient and helpful. I would recommend Carmax to anyone! read more

I had a great experience selling my 2002 Acura MDX to CarMax. The process was super streamlined and everyone I encountered was helpful and polite. A day after I sold the car I realized I left my EZ pass attached to the windshield. When I called to report what happened they offered to mail it to my house! Big thanks to Jeremy and Ashley for walking me through the car selling process with kindness and ease! read more

I was completely pleased with my purchase at Carmax. My salesman, Jeremy Forte was so helpful with getting everything in place. He definitely went the extra mile! And I love my 2014 Dodge Journey! read more

Bought a car here in 2014. I do not understand why anyone who has bought a car from Carmax could give this place less than 4 stars. Every experience is unique so I can not explain the negative ratings other than maybe those people just have buyer's remorse. My wife and I bought a silverish-blue 2004 Infiniti I35 fully loaded with cold weather package and everything. (heated steering wheel, front and rear seats, and heated mirrors, rear sun shade, BOSE audio...) It only had 65K miles on it. We paid about $11,000 including all warranties, taxes and fees, etc. The car was 10 years old at the time but looked brand new. Their cars are AMAZING quality for being used. About the process: I had this car transferred from the Chicago area. I'm pretty sure all, if not most, cars come with a free Carfax. This particular car had one previous owner from Texas, so I can't explain how it ended up in Chicago; no accidents reported. Anyway it cost like $200.00 to transfer the car. No obligation to buy, but non-refundable charge. All test drives are accompanied by a sales consultant, who are usually very friendly and helpful and not very persuasive. They want you to choose your car, not sell you what they think is best for you. They make commissions on flat rate basis, not based on sale price. You literally walk around the lot with a sales associate and point at the car you want to test drive. Our car arrived in about a week and we went there to test drive it along with a few other cars. When you have a credit check done, Carmax wants the BEST rate for you, so yes they do have multiple banks scan your credit, including their in-house financing. Keep this in mind if your credit is on the verge of being considered bad. The people who complain it lowered their score too much probably had poor credit to begin with. We got a great rate through Carmax Financial with a 48 month term and financed their extended warranty. We put a decent amount down so our payment is pretty low. The warranties offered are phenomenal. We purchased a 6 year/60K mile bumper to bumper. If anything breaks or needs repair that is a non-wearable part (wearable being brakes, rotors, tires, bulbs, paint, glass etc) they replace it and it only costs you your deductible. For us the deductible is $100 when taken to our preferred mechanic or $50 when taken to any Carmax across the nation. You can take the car to any ASE certified mechanic in the US and Canada including dealers, and your warranty is covered. They recently fixed a timing issue from a bad variable valve timing sensor, and replaced both sets of key with a new FOB based on the FOB going bad and causing the car to go into kill switch mode randomly and not starting. These repairs cost us $50, but were estimated to be about $800. You can bring the car back within 3 days and a certain mileage if you are not satisfied for a full refund, and you can also have the financing changed at no charge in the same time period with no fees if you find a better rate. ALL Carmax cars also come with a full 30 day warranty. Yes, a true FULL warranty. It literally covers ANYTHING that happens to the car in the first 30 days. What used car dealer offers that?! This alone should constitute a minimum of 3 star rating. They truly stand behind the cars they sell. If the engine blows up and the transmission fails, guess what; you either get a new engine/transmission, or they buy the car back. In the first 30 days Carmax did about $2,500 worth of repairs to our vehicle...COMPLETELY FREE OF CHARGE! The BOSE subwoofer quit working. That was $1,500. After that the car needed a new battery (I guess sitting on the lot during a cold winter killed it) and a headlight went out, plus I noticed the wipers weren't working as good as I would expect, so they put a new pair of blades on for me. Literally the last day of the 30 day warranty I noticed a loud squeak when turning the wheel when the car was still cold. I took it in and they put a new serpentine belt on it that same day. I guess the belt controls the power steering motor and was causing the squeak. If you notice an issue on the last day you do not need to get it fixed that day. All you have to do is bring the problem to their attention that day and schedule service. All these repairs were done FREE I get compliments on this car all the time. People can not believe it's 12 years old now. When I had my first oil change on the car my regular mechanic could not believe the condition. He said there were brand new tires, Michelin Primacy @ $220 each, and had new rotors and brake pads. I love my car and thank Carmax for selling only quality used cars. Cars will break. Parts wear out and things happen. They recondition cars to the best of their ability, and fix issues they FIND before cars hit the front lot, but can not predict the future or prevent a car from breaking down. If you experience an issue, they want to resolve it. The experience is truly the way car buying should be read more

I have no idea why this place has such poor reviews! I recently went to the service center because of a noise my car was making. They were over the top friendly and patient! Once they diagnosed the issue my cars part was ordered and fixed within two business days. I was dreading taking my car in but they made it so easy! Thank you! read more

Best car buying experience I've ever had! Ask for Rex Porter, he's fantastic with zero pressure. Also, I got a more than fair price on my trade in. I could not be happier! read more

I was recommended to check out Carmax's appraisal service... My first ominous sign should have been the very meek girl that came to greet me. She did not introduce herself and I could barely hear what she said. After telling her why I was there we began the appraisal process. She sounded like she was reading from a script, but executed it poorly. She never asked if I was in the market for another vehicle or offered to show me anything that she had for sale. After waiting about a half hour I received my appraisal. Ha! What a joke! I know my car has higher miles on it (95k) but the thing is in beautiful condition fully loaded and well cared for and serviced. They were $2500 below the dealership that I was trying to trade in with. When I asked the girl about it she had no explanation for why it was appraised that low. When I mentioned that it might be because of the miles she said, "sometimes it has nothing to do with the miles." Really? So my car that's never been wrecked always been serviced on time and is in like new condition is that low because of what reasons then??? I will never know, or care to know because I will never be back there and I would NEVER recommend this place to anyone I know or anyone I dislike for that matter. Terrible service. read more

CarMax sold me an expensive car that has had nothing but trouble since the day I drove it out of there. I recently obtained the service records of this vehicle and it has had quite a bit of repairs done for a car that is about 4 years old with low mileage. It continues to give me trouble and I have a loan that is for 5 years and a substantial monthly payment. I don't know if CarMax did not realize the car is a lemon or they just did not care. Either way I really got stuck. read more

For a woman that has gone through a divorce RUN from this place if you have not got your name completely changed!! I have never felt so bad after walking into a place in my life! Even after working on my end to get this resolved and trying to return back to them they still treated me so badly.... from the sale reps to the sales manager! All my information matched up!!! NEVER AGAIN WILL I RETURN TO THIS COMPANY FOR A CAR!! read more

Worst experience ever. Bought a car plus the extended warranty. Car doesn't work and they are taking weeks to just look it. I will never buy another car from Carmax. read more

Update, after posting the Yelp review, I was contacted by someone at CarMax, who apologized for my experience with them and is going to refund the $199.00 I paid to transfer the vehicle. This is fair and appreciated read more

I have bought 5 cars from Carmax in the past so it was an easy decision to buy my next car from them. I set an appointment and when I arrived the sales person said he was busy and sent me to someone else. My new salesperson pulled up the car and then looked at his cell phone the entire time I was test driving. I knew more about the car than he did. When I asked a question he didn't know and didn't seem to care that he didn't know. The car had problems but they seemed easy to fix so I bought it (shame on me). On the drive home the oil warning light came on, the front wheel was out of balance and there were white flakes all over the dashboard. I returned the car the next day and they offered to repair everything and gave me a loaner. I waited 10 days to get my car back. I asked to speak to the General Manager during the 10 day wait but the only person who would talk to me was the service manager. After 10 days I picked up the "repaired car". While driving home the low oil light went on again, the wheel balance was worse than before and there were new dents in the rear passenger door. The solution to the dents would've been to bring the car back in and wait another 10 days for the repairs to be done. Carmax offers a 5 day period to return the car and that's what I did. I know longer had a car so I had to pay $85 for an Uber to take me home and then rent a car until I could find a replacement for the car I sold to them. I don't know if this is the new Carmax or if this was an isolated problem with the dealership in Cincinnati. Either way.....I won't be back. read more

Way overpriced. Lowball trade in offers. Do NOT finance through them & do NOT buy their extended warranties. They don't honor the warranty for most things. Go elsewhere if you want a car that doesn't break down within the first 6 months after purchase. Their 125pt inspection is a joke. read more

We purchased 2 cars from this store about a year ago. Out of the 2 cars, one of them has had serious problems. One week after driving it off the lot, the brakes, struts had to be replaced. The power steering line is cracked. Mind you, you are told when buying a car they do this 1200 point inspection, well if they would have completed this inspection they would have seen the brakes were bad. Now, 11 months of having this car, the key is stuck in the ignition. When I took the car back to CarMax, they had the delivery person come out and look at the car. He looked at it and since he isn't a mechanic he said it's the ignition switch. But he doesn't know that for sure since he isn't a mechanic. I told them they needed to fix this because the key is stuck and is draining the battery. The rep (JC) told me he couldn't do anything because the service department isn't in. Their hours of operation are Monday - Friday 8 - 5pm! JC told me he could run a buyback on it, it would take a couple minutes. He asked if they could drive the car, I said, sure if it starts, remember the key is stuck in the ignition and is draining the battery. They came back with a low ball offer and it doesn't cover the loan on the car. I told JC that doesn't help. He said I could rent a car. Mind you, this was a Saturday night. He told me that IF the part is covered under their warranty, they would pay for the rental car. I asked him if he feels comfortable with me walking out of this dealership with a car that isn't a year old and the key stuck in the ignition. He said there was nothing he could do. I have also contact corporate customer service about the problems in the beginning and again now and HAVEN'T GOTTEN ANY response. I would NOT recommend anyone to buy a car from this dealership! read more

CarMax Cincinnati sold me a used car in the dead of winter which I very quickly (and dangerously) found out has summer tires on it. The tires are dangerous when driven in ice and show and yet they had to melt the snow off the car so I could drive it home. When this was brought to their attention, including information from the tire manufacturer, they were unwilling to put safe tires on the car or even pro-rate the cost of new tires. However after getting CarMax corporate involved I was able to negotiate a resolution that was semi-satisfactory. From this point, I transferred any engagement with CarMax to the Dayton store and had a much better experience! read more