My husband and I traveled 8 hours from Iowa (16 hours round trip) to purchase a used GMC Sierra…read morewith only 9,000 miles from this dealership. Before making the trip, our salesperson, Reuben, repeatedly assured us the truck was in "immaculate condition." He even sent us a walkaround video and told us there were no dents, dings, or issues. We specifically asked for photos or videos of any flaws, and he told us there were none. We completed nearly all of the paperwork ahead of time, brought a cashier's check as requested, and even agreed to finance through the dealership instead of our own bank after they encouraged us to do so. When we arrived, before we had even seen or test-driven the truck, Reuben immediately tried to rush us into signing the financing paperwork. We insisted on inspecting the truck first, and he became visibly upset and walked away. Within minutes of looking over the truck, we found numerous issues that had never been disclosed: * Rock chips all around the exterior that had not been touched up. * Glue dripping from the sunglasses holder onto the center console. * Glue stains on the center console and the sunglasses compartment. * Glue on the headliner that appeared permanent and would require replacement. * Reuben had previously told us the sunglasses holder had been replaced, not repaired with glue. * The interior had clearly not been detailed and was very dirty. * A chunk missing from the passenger door panel. * Most concerning, there was nesting material from an animal under the hood. We understand that used vehicles are not perfect, and we were not expecting a brand-new truck. However, we do expect honesty and accurate representation, especially after asking multiple times about the truck's condition before driving across multiple states. The General Sales Manager, Gabe, listened to our concerns and attempted to remove the glue from the headliner himself. Unfortunately, it would not come out. He offered an additional $500 off the truck, but we felt the damage warranted replacing the headliner and sunglasses console, which the dealership declined to do. Throughout the entire situation, Reuben disappeared and made no effort to help resolve the issues or apologize for the inaccurate information we had been given. Instead of addressing the problems with the truck we came to purchase, we were encouraged to buy a brand-new Sierra that was well outside our budget. This trip cost us far more than just our time. We drove 16 hours round trip, paid for gas, food, a hotel, and a babysitter for our children, only to find a vehicle that was nothing like it had been represented. Honesty and transparency go a long way. Had the dealership been upfront about the truck's condition, we could have made an informed decision before spending the time and money to travel from Iowa. Instead, we left disappointed and feeling that our time and trust were not valued. I hope this review encourages the dealership to be more transparent with future customers, especially those traveling long distances based on the representations made by their sales staff.

I purchased a 2020 GMC Sierra SLT in NOV2020 and have serviced my vehicle there since…read more Danny F. & Rashad made it the absolute easiest deal Ive ever made in my entire life. I continue to ponder on buying a Yukon such as the one pictured in my review but the dealership no longer offers the lifetime warranty which was a huge decision in my original purchase. Now luckily my truck has been beyond reliable but if they were to bring back the lifetime warranty I'd be driving away in a Yukon. Now regarding service Tommy is always awesome to work with and I have complete confidence in his recommendations regarding service. I'd also like to shout out Carl the service manager I think because he has always made it a point to acknowledge me a ls a customer! I've bought cars from other Joseph dealerships (Toyota) and have made the decision that I will always give Joseph GMC the opportunity as they are knowledgeable, honest, and truly work to earn your business. Hats off to Richard Joseph bc he's running a wonderful store but more importantly has a great team working there!

Taylor is the most rudest counter person I've ever had encountered with! Never will i order from…read morehere again as my part was wrong to begin with. the owner needs to be doing some rethinking about who they hire to talk to customers Because a rude woman isn't the way to go at all

My son needed a fender, damaged by vandals, for his Subaru. The Allgeier organization was able to…read morequickly locate what he needed. He worked with Mike. In a call back to thank them for their help, I spoke with Kevin (Manager). I was impressed with their care for their customers to insure satisfaction in the transaction. I highly recommend them for their service and support. Larry W.

Fantastic service always keeping Safety in mind, thank you for letting me know some of my Lights…read morewere in operable clearly a safety HAZARD, yes as always bathrooms are spotless customers lounge always equipped with Beverages & Snacks yes this is how a Car Dealership puts their customers first

Cruz Bryant was my salesperson and did a fantastic job, thank you. Ask for him! Also I was in and…read moreout quick and in a hurry. They did not waste my time.

Whitewater provided me with the best customer service and buying experience I've had yet at a…read moredealership. Bob was a pleasure to work with and his approach to sales was refreshing. The fair, simple negotiation and process to get everything sorted was awesome. No extra back and forth or drawn out process to add warranties and extra costs. The truck I came in for was in need of tires, and I wasn't sure if that was something I would have to pay for on top of the listing price, or if it could be negotiated, etc. The first thing Bob told me (before I even brought it up) was that he won't sell a car with bad brakes or tires. He had the tires replaced with a quality set, even had a second key made, and the truck was spotless when I finally picked it up. I will absolutely be looking to Whitewater Motors when we go to buy our next vehicle.

Bob at WhiteWater Motors My wife and I found a vehicle…read moreonline that we were interested in...we had spent months researching and talked to several dealerships. When we talked to Bob, we immediately had a good feeling and trusted him enough to drive 90 minutes towards their dealership. We had a great experience at the dealership and walked away buying a used 2022 Mercedes GLE...as advertised. The pictures were exactly what we saw in person. Thank you

What impressed me the most with this garage is how quickly I was able to get my car in for service…read more The owner/ mechanic was very transparent with what needed to be done and cost of parts. Mr. Byrd was able to get my front brakes done in a few hours and have me rolling again. Now this is a one man garage and just a garage. So there is not much of a waiting area and pretty much everything is going to be dirty. This is pretty much my only complaint with on the spot garage. No complaints about the work done on my car though.

I've been going to On The Spot for years. Bottom line, Cliff Byrd and his shop is the one and only…read moreshop I'll trust with my vehicles. Fair and honest pricing. Performs true diagnostics without throwing parts at the problem. As mentioned in other reviews, it's a one man shop so being flexible while scheduling service during peak seasons is needed. However, in my opinion, well worth the adjustment. Cliff, a certified ASE Master Technician, stays on top of the latest technologies and diagnostics tools to service all makes and models. I have a diesel, which he shows no reservations on servicing. And did I mention that On The Spot also services marine engines as well? Absolutely, hands down, the best of the best in this area!

Not very competent. We took three cars there to be tuned and none of them came out correctly. I…read morewould look elsewhere for your performance needs currently.

scammer of a shop dont even order parts here they take deposite and no reply or any update worste…read morecustomer service