I took my BMW that I bought from this Carmax to the shop because there was some smoke coming from my hood. I was lucky enough to get Philip Younan to be my point of contact there. He not only helped me work through a few things that needed to be fixed on my car, he helped me get a rental and then when the rental time was up, he gave me a loaner. All of this happened over the Christmas holiday. The dude was so incredibly helpful and made what could have been a stressful situation stress-free. He was always in touch, letting me know my options for repairs and giving me updates on pricing. I appreciate him and his kindness so much! I'm definitely going to seek him out next time my car needs a repair! read more

This is the way car buying should be. Bought a 2010 bmw m3 from this carmax, and although I'm not satisfied with the car due to personal reasons, i am very satisfied with the customer service and ease of purchasing a car. The return process was also very easy and accommodating. All in all, you can walk in, pick a car, and leave with it within an hour or two. Very easy. Natalie did a great job with the sales process, and assisted me with finding a replacement. Sash, the sales manager, was very welcoming as well. Definitely recommend buying a car here. Make sure you get the warranty too! read more

CarMax - Used Car Dealers Near Me - Burbank, California

How do I leave ZERO stars? I just returned from another horrible, shameful used car buy offer from Carmax Burbank. I realize that under the current pandemic situation many people aren't out buying cars - but some are, and Carmax is still open doing business. At the same time, Carmax has a very similar, excellent condition car as mine currently on their lot for $12,000 (mine's same year, also super-low mileage, one tier down on the option package ladder but mine is the more desirable hatchback version). Anyway, they came up with a $2,000 offer! HA! They're clearly trying to take advantage of desperate people during this time of losing work and income. But I'm not desperate, and I know cars and wholesale/retail car markets. This offer was not only an insult but a typical used car dealer scam, preying on the unfortunate. For reference, almost 2 years ago I had my BMW appraised by them for $8,000 (a low offer, so I passed). Six months later, that offer dropped to $5,000 (ridiculous). 5 weeks after that, when I just wanted to sell the car (and it had no changes whatsoever done to it) that $5,000 offer had somehow dropped to $3,500! I wasn't exactly desperate to sell it, but I took the offer to get it out of my driveway and be done with it. 2 months later that car sold for $8,900 at some dealership that likely bought it at a Carmax auction. About a decade ago, Carmax used to have a reputation for making fair offers on virtually any used car. But somewhere along the way they've turned into greedy vultures. They've become those guys in the plaid sportcoats with cigars, just with nicer matching polo shirts. STAY AWAY! If you sell to them, they'll think you're desperate and they'll lowball you and take advantage of you when you're down; if you buy from them, they don't allow you to make a more-fair offer on their cars - it's "take it or leave it." I say leave it. Yes, they are a "sheisty" used car dealership. read more

I'm really disappointed with the customer service. I got misinformed for couple of days. They sent me back and forth couple of times for several reasons and every time they had another excuse for not accepting purchasing my car even after they had given me the appraisal rate. The staff is not cooperative and disrespectful. I do not recommend this location for any type of services. read more

DONT bring your car to this Carmax to get serviced. Crooks that'll find anything to blame the pre-existing damage on the consumer. Told me that I had $2,900 worth of damages to a car that I JUST PURCHASED FROM THEM. I went straight to my mechanic and he told me there's nothing wrong with the car. Thankfully it was within the 30 days, so I was able to return the car. But seriously? Who is the service manager? Just because you're in a 'nice' city doesn't mean you get to gouge people's wallets. You guys are just waiting for a lawsuit. Stay away from Carmax, I don't think I'll ever buy a car from Carmax. read more

Traded in my 2015 Evo X MR for a 2016 Chevrolet Volt around late April 2019. It went better than I expected. Thank you G! 2015 Evo X MR trade in-value was more than I expected. So I continued, and wanted to purchase a 2nd Gen Volt in their lot. Unfortunately all were "Sold" in the Burbank lot. G was my salesman. He showed me other hybrids that CarMax offered, however I think G quickly caught on that I really wanted a 2nd Gen Volt. Unfortunately not many Volts to pick locally, and nearby. There were several nice Volts in the Henderson, Nevada area but shipping will take 14 days, and $$. The only Volt that meet my criteria was in Bakersfield. So I waited 4 days for the Volt to arrive in Burbank. G made my purchase, and trade-in experience quick, and painless. The financial department was on the slow side, but after that. G was on it. Most of the work was done on my first visit, 4 days before purchasing. This is optional, but I want to take advantage to get it done on that day. Overall a great purchase, and trade-in experience. Thank You G! Now about the car I purchased from CarMax, and the history of my ownership up to this date of writing. Volt was in "Ok", 3 out of 5 in interior, and exterior condition. Several small exterior scratches...Normal for a used day to day car. Big scratch was on the drivers side. Maybe the previous owner did not remove/took off the protection adhesive when brand new immediately. Which dug through the clear coat. This was resolved through detailing, and a wax. Interior was beaten up by the sun (Volt was from Bakersfield). Very dried out leather upholstery, steering wheel/shifter boot dried out, and am assuming the previous owner was a female because she left a lot of makeup stains near the window visors, and maybe failed delivering Tofu (Initial D reference). Acidic drink, or some sort was all over the center console, but it looked like CarMax replaced the damage center console portion, or did a very good job at hiding it. The interior stink when the AC was running (during test drive, windows was down). Replaced the Cabin Filter ASAP after purchase. Filter was MOLDY, and it SMELLED LIKE SWEATY SOCKS! Invested in 5 minutes to replace, and $12. Heavenly now! I have more negatives to say...But as a car enthusiast, and care about my car...Today my Volt looks amazing both Interior, and Exterior. Mechanical wise... CarMax only replaced 2 tires, the other 2 I replaced myself. Volt was in need for a Wheel Alignment during test drive (strong tug to the left during braking), and I ignored it because I have a lifetime wheel alignment. So got it resolved within 4 days after purchase, and other components checked (suspension, bearings, tie-rods, sway bar...etc). No issues to components, but the caster, and camber was messed up on the front left per the wheel alignment report. Now Volt can do 50mpg highway easy (100% hold mode). Does 250+ mpg on a daily basis. Air intake filter was replaced by CarMax, and looked new. Paper element was color white, so it's easy to tell. AND THE WORST...My Volt started experiencing "Shift To Park" around May. Was very severe by July. Volt was acting funny, and cannot shut down. Got it resolved through Community Chevrolet in Burbank all through MaxCare, $0! Overall...When purchasing a used car. Be prepared to make it like new, and beautiful again. Volt is no Evo X, Supra, or a 300ZX (my previous cars), but it is my daily. I want to have an enjoyable experience driving the car, and inside when stuck in traffic. Bose sound system is amazing in the Volt. Also this Volt looked like the less work needed. I saw the other sold Volt's in Burbank. All required some work. read more

David from appraisals was awesome! The whole experience was fast and smooth, made my appointment 30 min before arriving and they saw me in minutes, I'm going back tomorrow to drop off my car and pick up my check! The price they gave beat my other offer by 500$ , def coming back here when it comes time to sell my next car read more

Absolutely the worst. I took me car in several time for things their "inspection" should of caught. Had to bring in my Ford 2 months after purchase. Ever since then I've had to take it for service for every other MONTH. Last time I took for service they didn't even fasten the splash shield under the car and get this, the mechanic must of lost some of the fasteners so they used WIRE. wow. Other issues.. - Bad coolant valve -A/c (compressor) went out on freeway -leaking water pump The list goes on.. Steer clear from these guys. Not worth it. -NOTE They hid all the real reviews at the bottom of their Yelp if you scroll all the way to the bottom where it reads "reviews not recommended". That's where you'll find the truth. read more

Such a wonderful experience buying my first new car. Bob helped us out. Let me tell you about Bob: Bob not only listened to what we wanted and didn't try to talk us out of it, but he also made us feel like we were long time friends. There was never any pressure to buy. We chatted about music, life experiences, cars, owls, all kinds of things that made the experience that much more comfortable. He made sure we were hydrated and explained the process simply and we never felt like he was bullshitting us to get the sales. We still keep in touch to talk about how the cars are working and if there are any maintenance issues and he always answers my questions and concerns honestly. Bob rocks. Bob rules. Yay Bob! read more

CarMax - Used Car Dealers Near Me - Burbank, California

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We came to Carmax without an appointment over a holiday weekend. We had two different agents help us, Cengiz and Romy..... they were both honest, friendly, up front and as fast as they could go considering we were purchasing two vehicles. We were pre approved through our credit union and we knew what cars we wanted... one of the cars we wanted to buy needed to be shipped from another CarMax, and both agents were great about communication and texted us when our vehicle was ready for pick up. I like that they don't try to sell you anything extra and the agents were able to help us make the best choice for our money on the vehicles and the warranty's. I would definitely recommend this Carmax to friends and family. Keep up the great work Cengiz and Romy, your customer service and honesty hooked us and brought us back for more. read more

So last Friday my wife and I found a 2019 Hyundai for $15998 with 5K miles. We jumped on that deal and had the sales guy Mike transfer the car from LAX to Burbank. Today we get a call and the car has 15K miles!!! We had already agreed to purchase the car on the contingency that it only had 5K miles! The manager Parsa didn't even bother doing anything to accommodate us for the false advertising and inconvenience. They are a scam dealership and don't give a shit about their customers. Go buy a car somewhere else. This dealership is horrible. They show you one thing and the car is not what you expect!!! If I could give negative stars I would! Please spend your money somewhere else. read more

CarMax - Used Car Dealers Near Me - Burbank, California

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I bought one car first and didn't like it - after 5 days they let me return it with no questions asked or hassles and I bought this one instead and I LOVE it! It's been 2 months now and I love my car but more importantly love the Burbank CarMax (and the Palmdale one as well) - they were awesome, accommodating and I will definitely shop there again! read more

CarMax - Nice added touch on pickup day! - Used Car Dealers Near Me - Burbank, California

Positive experience Friendly sales consultant, helpful service dept (a couple minor things were needed), all around great experience! read more

We got an online quote for our 2004 Honda Accord which is in very good condition for $2300. I decided to take it in for an in-person quote as the car has low miles, no damage, and 4 brand new tires, and we thought we would get a better offer. Instead, they lowered the offer to $1500 saying the engine was making noise. The car was serviced less than 500 miles ago and no engine noise or problem was noted then, and I have never heard any engine noise before. I took it to the Honda dealer and they quoted me $3000. I have since told my daughter not to go to CarMax because they are low-balling offers. I will advise others as well. read more

Don't ever purchase extended insurance from Carmax (MaxCare). If a problem arises, Carmax won't help you. I bought a car less than a year ago I thought my car was protected under MaxCare. But when I asked for help, I was faced with the fact that managers from the insurance department began to delay the process: we need this, we need that, they even asked for confirmation that I was changing the oil. When I provided this to them, they said that now they needed photos of the engine parts and that I would have to pay for the photos myself ($660, ~ two days of deep diagnostic). I spent a lot of time and nerves on them. They didn't help me anyhow. Btw, a mechanic at CarMax said right away what the problem with my car was, but sent me to a dealer service (Hyundai), they also confirmed the problem within one day. They were ready to fix it, but the insurance department started stalling for time and asking for more and more details. They literally wanted the car engine to be disassembled and photos were taken. Before that they asked for audio of the problem, after that the video of the problem and so on... read more

Our salesperson was fantastic. He was cool, responsive to our needs and tried his hardest to get us taken care of. The problem was everything else in this location seemed to want to work against us. It took us 7 hours to finish the paper work to purchase the truck we wanted. Not because of credit issues or problems with their computer systems, but because they just were not interested in concluding our business. We sat in the main room and just watched as people who arrived after us, test drove their chosen vehicle, finished their paper work and took their vehicles home. Whenever we inquired on what was taking so long we were just told to wait. Our salesperson tried his best and went to manager after manager to get our purchase finalized. It just wasn't being handled. So again, the salesman Joem was amazing the location not so much. Then we get to the service department. The one thing I made a request (requirement) on was to wash and clean the truck as it was both dirty and had obvious evidence of food gunk on the interior. They agreed and took my newly purchased truck to be cleaned. This is where the service department issues begin. After the long wait, they still didn't clean the exterior or interior. When I got home I called the location and they assured me that I could bring it back in tomorrow and they would have it cleaned. I took the truck back the following day, and when they took the truck in, they ended up colliding with another car and scrapping up the truck along the passenger side bed. To their defense, the manager immediately informed me of what happened, said he would make it right. The truck still hadn't been cleaned. They did get me a rental and it took phone tag through another week and a half to get the scrape fixed, paint redone and the truck detailed. Yet, one problem left, the interior was still NOT CLEANED! At this point I gave up and decided to cut my loses. The truck is great, the paint is fixed and their one salesperson was great. I might consider going to another Carmax but this one left me with a bad taste. read more

I have purchased a couple vehicles here and have always had good luck. I know I'm paying a small premium and that's fine for me. This review is mainly for MaxCare the CarMax warranty. I purchased MaxCare with my BMW X5 and I can say both me and my mechanic have been extremely pleased with the process of approvals for covered repairs, no requests to purchase remanufactured parts, just great service. Even my mechanic stated "compared to other warranty companies, these guys are great to deal with". CarMax and MaxCare really stand behind their product. read more

Two stars for how efficient they are with the buying/return process and for how wonderful their employees are (Carlos and Kumar). Now on to the bad. If you do decide to purchase a car here, PLEASE bring it to get inspected by both a mechanic and body shop. After purchasing this car I brought it to get examined by a dealership the next day since most dealerships will offer a complimentary inspection. Although everything was said to be in excellent condition on Carmax's report, I'm always wary when buying a used vehicle. The dealership found that the cabin filter and engine filter needed to be replaced immediately, two things that were said to be in "excellent" condition on Carmax's inspection. I asked to see the filters and they were absolutely disgusting, so they were replaced and I took the old ones to Carmax in a bag to show them. Unfortunately because I didn't bring it to Carmax to get fixed, this wasn't covered in the 30 day warranty. I was out $90, not the end of the world since everything else was reported in excellent condition after the second inspection. Or so I thought. The next day I brought the car in to a body shop I trust to get an estimate on a little scuff. The owner did an inspection on the car and found that it in fact HAD been in a collision (was reported collision free) and the bodywork done on it was done poorly- so poorly that it would have caused me trouble in the future..wrong parts used etc. I returned the car that day and went to Galpin Mazda dealership instead to get a certified pre-owned which actually checked out. They beat Carmax's price on the same car with 7000 less miles, offered better financing, and the car was in MUCH better condition (and also has three different warranties on it). Although I'm sure you can find a wonderful car here, do yourself a favor and have any car you purchase from Carmax inspected by other sources. Don't trust their inspections. When you purchase from here you have five days to be able to return the car. Use those days to make sure that car is actually in good condition to avoid a potential nightmare. **The same car that I returned is back on the lot for sale at the same price, still reported as collision free. It's a black 2014 Mazda3 s Touring. VIN number is JM1BM1L33E1201823- at least the air filters are clean.** read more

CarMax - The filters (cabin air and engine) that were reported in "excellent" condition after Carmax's inspection. Not so excellent. - Used Car Dealers Near Me - Burbank, California

Horrible experience here. The staff wasted my time and had me run around town wasting time and money for no reason with no result. I am highly dissatisfied with the salespeople and business office staff of Carmax. F- read more

Was looking to purchase a vehicle but wasn't able to test drive them?? Sales rep said in order for me to test drive a vehicle i had to purchase car insurance.How does that make sense?? Did anyone else test drive a car had to buy car insurance or was it just me?? read more

Went to the store for an appointment to get a car appraised, granted I was early. I was told in 10 minutes I'd get a call/text, so I sat right in front to wait. Waited for an hour while up to 7 staff members laughed and joked and walked by, doing nothing yet clearly seeing me waiting, including someone who kept returning to a "manager on duty" desk. At first I just assumed, they had no process for taking people early and thought I'd be helped once my appointment time came up...nope! Its 2 days later and I still haven't gotten that call or text even though my name was on their displayed list. Now a staff member could've seen me leaving and just removed my name....but they did so without trying to contact me, that's terrible customer service (and there was certainly enough staff to make the effort). I realize a seller is less priority than a buyer but hybrids are pretty in demand in California. read more

Hello, I am extremely dis-satisfied by the service I am receiving from Carmax Burbank. I bought a car from them on Dec 13, 2022. It took them 4 months to register the car with DMV and get me my license plates. More so, they spelled my name wrong. I had to follow up several times over several weeks before they provided me with an update on getting it corrected and now they are asking me to resolve it with DMV myself. And, they are not sure if there may be a fee involved and I will be responsible for the fee. This is extremely poor customer service. read more

I just bought a well equipped, pre-owned Toyota Sienna minivan at Carmax in Burbank. Our sales person was Galo Baghdasarian. Galo is very professional and knowledgable. Buying a car is often a tense experience, but he made sure everything went smoothly and efficiently from start to finish. We love our new family van. This was my first time buying at Carmax. Overall, I recommend it and ask for Galo! read more

DO NOT SELL YOUR CAR TO CarMax!!! They offered me 17,000 for my 2013 ES 350 fully loaded Lexus with 45,000 miles. I refused their offer and, got another offer through Carvana. They offered me 21,993 for the same vehicle, the difference was almost 5,000 more. Please check around before you get swindled, hustled or just taken advantage by greedy, unscrupulous dealers. read more

Can't say enough good things about my experience selling a Porsche Boxster here. Other, more negative, reviews where people claim to have gotten better pricing from the BidLane across the street seem suspiciously similar. Read about my experience, and then judge. I took my car to BidLane in Pasadena for an "appraisal," which was a total joke. An hour and 15 minutes waiting while the "appraiser" called around - and she hadn't even asked me to pop the trunk! Lowballed me if Kelley Blue Book is anything to go by. Came home and opted for the KBB "Instant Offer," which quoted me a price $2K HIGHTER THAN BL's AND specified THE SAME PERSON as willing to buy. ????!!! The next day drove over to CarMax in Burbank, the subject of this review. They couldn't have been more professional or efficient. After 45 minutes, including a very careful inspection (the appraiser snapped a picture of the options page from my original purchase paperwork), they offered me $5K more than BL and $3K more than KBB IO, EVEN THOUGH I'd said I'd be happy with $500 over KBB IO. They were actually in the middle of KBB's range estimate for trade-ins, so I knew it was a fair price. And by the way, unlike BL, they had a large, air-conditioned consultation area, maintained all social distancing and PPE guidelines meticulously, and offered sanitizer everywhere. All in all, an EXCELLENT experience with CarMax Burbank. I'd recommend them without reservation! read more

Everyone in L.A. who has been quarantined for the better part of a year is out and about now, and apparently has a car to sell. CarMax is crazy busy. It's like the Grand Central Station of cars. I needed to sell my car that day. I made an appointment and showed up on time. They got the process going very quickly. Person #1 comes to the car and writes down your information. Then you wait. Person #2 comes to the car and takes pictures of the vehicle, inside and out. Then you wait. Person #3 comes to the car with the written appraisal/offer to buy your car. That offer is good for a week. You could take it home and think about it. But if you want to sell your car that day, you go to the business office and stand in line. Person #4 takes the pink slip (and your registration if your car is registered out of California), the written offer, checks your I.D. asks some questions, and tells you it will be 2 or 3 hours before you can complete the transaction. You can drive your car off the lot and come back later, but if you do good luck finding a parking space because, like I said, it's mobbed. So, I waited. It was a nice day and I can't call it a hardship but it wasn't exactly fun. (If your car needs a test drive, someone does that. I didn't need one.) I got a phone call and Person #5 asked to meet me at my car. I handed over the key. Then I sat at a table in the service area while they went in the building. They returned, I signed papers. They made copies. They handed me the draft in payment for the car, and copies of what I signed. That's it. It took 5 hours. It wasn't a trip to Disneyland, but I walked out with the money. Was it worth it? YES. Because I had to get it done that day. And because every employee I spoke with was polite, informed, hard-working, kind and masked. All current Covid precautions are taken. I am grateful to the CarMax workers who manage to maintain their sense of humor and equilibrium in a very hectic environment. Thank you! read more

Great experience at CarMax! Bought my dream MINI Cooper S! My husband and I appreciate the wonderful customer support of Doug, Richard, Ellie, Christina, and Brittany! Doug in sales was sweet and made our experience... a joy and positive! Thanks again! www.pamelahill.net read more

CarMax - So excited...I got my dream car MINI Cooper S (Dark Silver)! - Used Car Dealers Near Me - Burbank, California

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Soooooooo disappointed in how horribly I'm being treated for an ongoing service issue @ (CarMax Burbank/Hollywood.) In an economy with sooooooooooooooooooooo many options & COVID-19, I don't understand how treating any paying legit customer this way, is a benefit to any brand. I know what CarMax's core values are, so why do so many of your SENIOR MANAGERS specifically at (CarMax Burbank/Hollywood) lack the ability to resolve an issue that has been going on for over 6 months. My customer service experience with this location is saturated with ego from those who "claim" to be helping me. I've noticed all the NEW marketing CarMax is putting into the world. Sooooooooooooo enthusiastic about getting people in the door. Sooooooooooo passionate about having a no haggle, transparent efficient buying process and yet Soooooooooooooo DISRESPECTFUL when the car that you (CarMax) bought & resold to a customer needs service. WHAT ABOUT CUSTOMER RETENTION? All customers are valuable to your business. There behavior at this location is unacceptable. 0 I am not a person who writes service reviews, but the disrespect I've received for the past 5 months of my life is wildly disappointing because I have always associated CARMAX with convenience & quality service. As it turns out, thats clearly not the case for everyone. I purchased a Dark Red 2016 Jeep Patriot from (CarMax Burbank, California) on Friday.March 22.2019. Upon purchase the Jeep had roughly 8,000 miles on it and "CLAIMED" to have no recalls. Less than one year later my Airbag warning light comes on and the saga begins. I Dropped my car off for the first time for service at (CarMax Burbank, California) Store#7126 Tuesday.February.25.2020 Just to be clear today is (Wednesday.July.29) I picked up my car finally after 100 times of going back and forth to the dealership. Dealership: "your good to go"? Me: turns on car and AIRBAG WARNING LIGHT is still in full affect. Dealership: "Oh let us tighten some things up." What??? I don't understand how a corporation that prides itself on quality service and exists in a world full of car buying options, could treat customers so poorly. Unfortunately, reading various reviews on this (Top Fortune 500) company, I realize that I am not the only one dealing with this issue. So I must be speak out! I've been out of a car for roughly: (6 months) In that time I paid: ($2,5000) toward my auto loan ($850) in auto insurance in Los Angeles ($300) April.22.20 for Registration Not to mention 6 months after purchasing the car I had to replace all 4 tires ($1,000) Every 3,000 miles I changed the oil, either at (CarMax Burbank, California or Jiffy Lube Glendale, California) And to top it all off. Everyone involved (Car Max Corporate & CarMax Burbank California service team and ALL MEMBERS OF THEIR SENIOR MANAGEMENT TEAM) have definitely dropped the ball and won't pick it back up because of everybody's extreme ego!!! ‍ I'm disappointed in the way I am being handled. I spoke with the service manager (OMÄR) 1 time after I hassled corporate to have a senior manager call me. He was insultingly passive about getting me safely back on the road. What are YOU there for if you can't figure out a way to solve our issue??? I'm fully aware that (CarMax Burbank, California) can easily resolve this entire situation but they won't because obviously customer retention is not a focus. but... I thought CARMAX was the way car buying should be??? I thought wrong. read more

Do NOT buy a car from these people. I bought a $16,000 car from them, within my 30 days it broke down and I had to put it in Service. They gave me a loaner vehicle, which was great, but 2 weeks later I got my car back and before I left the parking lot the check engine light came back on. I took the car right back in, said it's not fixed. So, I told them ok I want a different vehicle. They told me, unfortunately the time doesn't stop when your car is in service so you cannot change vehicles. I tried to add MaxCare to help me out with the lemon they sold me, and they wouldn't even let me add it. Sorry they said, you have to add it at the time of purchase. Total scammers. They sell broken down cars and stick you with them. So I am stuck with a car that could break down at any moment. read more

Absolutely terrible service, incredible how little these people actually care about helping you. These people did not even bother reading my forms in order to see what they were allowed to do in terms of selling a car with power of attorney. Furthermore, they made me go around in circles without telling me which forms needed to be completed until I would show up in person again. This process continued 3 times until I eventually went to another carmax, where evidently they were able to complete my paperwork on the first try (shocking, I know). This carmax has easily been my worst ever experience with a company, and I will never recommend anyone to this place again. This experience blows my mind how such a large company can be so inconsiderate to their customers. read more

This was the worst car buying experience I've ever had in my entire life. I got there at 1:00pm and didn't leave until 9:00pm. The awesome rep I had been working with wasn't there so I had to work with another guy who didn't know anything about...ANYTHING. His answers were a lot of "I don't know". When the previous guy ran my credit over the phone, I was told I was pre-approved and to simply stop in with a paystub and sign documents. it was an entirely different story when I got there. 1. The very specific car and model was available when I got there. The sales guy had transferred it from another store. This is the only pro in the story. 2. The sales guy who took over went on a wild goose chase to find my car on the lot and when I finally got in to test drive it, he couldn't tell me a single thing about the car. How much warranty was left; if it was transferable, confirmed mpg...nothing. 3. We get back to the office and he tells me he's going to run my credit. I tell him I did it all over the phone and he informs me that he's going to run it again. Okay. 4. Approval comes back and he begins to ask me for three paystubs that have to be printed from their computers. Meaning I have to login with confidential passwords to my work portal and print my stubs out because what I've brought in is just not trustworthy enough. 20 minutes later. "can you print out bank statements from our computer?" wtf! 20 minutes later... "can you print out utilities..." um okay. 20 minutes later...can you call the insurance company and have them put the car on your insurance while we watch you do it"...seriously. Meanwhile, 3 people are looking at my car, sitting in it, requesting to drive it. I snap and tell the guy to put a pending sale sticker on it. He trots out passively and does it. 20 minutes later..."call the insurance company back and tell them you need the proof of insurance sent via email or else you can't have this car"...40 minutes later...Can your Mom log into the Social Security Benefits portal to prove she gets benefits (she's my co-signer due to her ability to get stellar APR). Okay at this point, I get up and say "I need to go. I have my kids with me and they're hungry. Don't you dare sell my car". I leave and come back with my Mom and her benefit letter. 20 minutes..."can we have your Mom's bank statements"...FFS. 20 minutes later..."Can we have her utility bills..." Finally at 7:30PM...I'm officially approved. All this over a 20k car. 5. They begin the paperwork and take my down payment. I notice the mailing address is incorrect. They take 30 minutes correcting it. While this is going on, they begin cleaning the car and I request that they take the stupid carmax sticker off the vehicle...they didn't. 6. Finally, get the keys at 9:00pm. Sales guy hands me the keys and just walks away. Doesn't show me anything about the car. 7. Fast forward four weeks later...still haven't received my DMV tags. Why? Because they sent them to the wrong address! So...I can honestly say, this was the worst experience I've ever had. i will never buy another car from them. read more

I got my car on 11/16/2019. TWO WEEKS AGO, and one of the windows is already broken and won't roll up. That was the first time I unrolled it, and now it won't go up. I live in an apartment complex. I have to park in a structure at school. It's less than 60° and I drive 2 children in my car. Maybe I'll update this review when I call them tomorrow and ask why TF it's already broken. But right now, they don't even deserve the 1 star I have to give them. read more

This could not have been an easier process. My only mistake was not making a reservation, so I had to wait an hour to finalize the sale of my car (after doing online appraisal)... but it was a Sunday and they were busy. The actual sales process was honestly 20 minutes and all paperwork is prepared in minutes and after a few signatures you are on your way with a check in-hand. Their offer was very fair. read more

Had an awesome experience with Andrea & Kumar at this location! Thanks for making the car buying experience an enjoyable one.

CarMax is a great place to sell your car. You will get way more than selling it or trading it to any dealership. The only downside is that the process takes forever. I was there for almost 4 hours on a Saturday night--this was even with an appointment. The staff was extremely friendly and helpful though, which is why I'm giving this place another star. I haven't bought a car from CarMax and not sure if I will. read more

Came to get my car appraised here since my lease contract was ending and I wanted to see if it was worth buying out. Wait time is ridiculous. Have to wait 2 hours to get a "final offer" with no one checking up on us. Only good thing was the coffee they brought me. Offer was well-priced considering the current market. read more

Thanks for nothing! Originally when I took my car in for "concerns" within the 30day warranty, CarMax told me my car was low 2 quarts of oil & they did a "complementary oil change" I said thank you & asked in how many miles should I do an oil change, I was told 5k. Finally came time for my first oil change since purchasing my car(I even jumped the gun & went in at 4K, not 5k) I went to my long time trusted mechanic, told him that this was my first oil change & CarMax had done the previous one. He showed me how dirty the oil was & said there was no way this oil was changed 4K miles ago. Then when he removed the oil filter it became even more apparent that the oil & filter was not changed! He said CarMax probably just added some oil & that's it. If you already hadn't lost me as a future client, you now have sealed your own coffin! read more

Happy with my purchase! Great quality and very transparent dealings. Not as happy with what they offered for my vehicle, so I sold it on Auto Trader. read more

Would not recommend if you're selling your car. They waste your time make you wait 2 hours and then tell you they can't help you. After I got my car appraised on a Sunday they said the business office is open M-F 10am to 4pm and if I come back Inwill definetly be helped. I went back during the week and they had me wait. They said the wait is 45min to 1hr 30min and they will call me. The time came and passed and no one called so when I approached them they pulled my paper out of the rack which was ready. Rude unprofessional employees who did not want to explain the process to me and seemed like they just didn't want to deal with the process. I most likely will not go here again or recommend anyone I know to. read more

Absolutely horrible!!! My 70 year old aunt just bought a car July 4th weekend! She went to fix the recalls on the car and Ford told her that her tires were in horrific condition! That they should not have sold her a car with tires like this that are literally falling off!!! Is this what you consider 'in spec' CarMax? You guys should be ashamed of yourselves! You have taken advantage of a 70 year old woman, who just purchased a 16k car from you!!!! She drives 10 miles a day if even that and went to you 2 weeks after purchase which your works said the tires were in spec. I'm absolutely horrified at the lack of human decency! Someone needs to make this right! read more

CarMax - Bought the car a month ago - Used Car Dealers Near Me - Burbank, California

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