The fun thing about this Carl's Jr. Is it's kind of like a wild card. You're never certain of what you're going to get, other than the fact that whatever it is will be terrible. However, they always find new and interesting ways to surprise you. With Carl's Jr., You're paying more. You're paying more because they are supposed to be offering a better product. You pay restaurant prices because they can give you something similar in a relatively quick fast food fashion.
What you get, however is anything other than this. They will find any opportunity to give you the wrong order. All you have to do is give them money, and watch as the missing ingredients, missing items, or unwanted ingredients roll in.
There have been so many orders that they have messed up on, that at this point I'm just writing a review and deciding to never go back. I highly suggest you guys do the same.
This review is about my most recent order. I ordered via Grubhub (Which is the only way you can get them to remove cheese). Any other food delivery service is blocked from this. I asked for "NO cheese please on the Western Bacon Burger. Very allergic. Please ADD mayo." I received two Western Bacon Burgers, complete with cheese and mayo. This definitely isn't the first time they've done this, and I'm thinking if you decide to go against my advice and order, write it something like this.
"NO CHEESE NO CHEESE NO CHEESE NO CHEESE YOU'RE FUCKING STUPID NO CHEESE NO CHEESE NO CHEESE NO CHEESE"
You might want to copy and paste that a few times in there just to be sure.
Regardless, after my incident, I wanted to make sure the supervisor knew what was happening, so I did what any logical person would do and I called the restaurant. I was greeted by a female, and I asked to speak to the supervisor. She didn't say "okay" or "sure one moment", she instead wanted to get as much information from me about why I was calling. What is this about, what happened, etc. She then said one moment, and then proceeded to hang up on me. While this was upsetting, I figured no biggy. I'll call back and get it sorted out. I then get greeted by a male who asks me to hold on. I stay on hold for 15 minutes before giving up, contacting corporate, and writing this yelp review.
I've had incorrect orders, I've had expired products, I've had them unable to follow custom instructions, and I've most certainly had enough.
Carl's Jr. on University isn't a Carl's Jr. it may look like a Carl's, even sell their products, but it does not act like one, conduct it's self like one, and it definitely isn't worth your time or headache.
If the supervisor / boss of this store reads this review, I hope this is the first time you've had this complaint. Because if multiple people are telling you this and you've done nothing about it, don't expect that Carl's Jr. Brand Label to carry you very much further when you have workers like that.
Maybe before hiring people you should give them that cube with shapes on it that we all played with when we were kids and ask them to fit each shape into the corresponding hole. That's probably the easiest way to weed out these idiots. (I'm guessing if you gave this test to your current workers, you would be looking for a brand new staff) read more