It smells here. I don't think I could eat inside. I had an online order for pick up. It was correct, done on time, tasted good. Staff was friendly. Place was visually clean, but again...couldn't really place that smell. It also kinda hits you in the face right when you walk in. Other than that, no other complaints. read more

I know, I've been frequenting all the places I don't go or eat from. I hit this particular location twice within a couple of days. Tonight, I had this feeling I ought to be "that person", you know? The one who checks their bag for all of the items before leaving the drive through? But intead, I let an audible "I'm going to trust it's right and it will be"... Well, lesson learned. I even did a quick assessment 2 chicken tenders, check... is there a burger? Check. Saw a frie an assumed there was another in there, but there was not. It wasn't until I brought the food back when I saw the recipient splitting fries and I asked "there's another fry, wait, they didn't forget a fry did they?"... It may seem like no big deal, it's just a small order of french fries but not to the folks who were waiting on the food and not to the one who split theirs... lame. I attempted to call, twice. No one will likely answer and I am bummed to have not resolved it. See, the updale on a combo to me, makes it matter as well as the customers who were dissatisfied. The chick was kind enough, I waited a really long time to not even get my full order and well, just gonna have to be "that person" every single time I hit a Carl's Jr from here forth. So, I apologize in advance if you're ever behind me while I unpack my sack making sure everything is there, hopefully you'll understand. read more

I've had nothing but good experiences and fresh food at this location. There's a Filipino manager who's always so friendly and helpful I think his name is Arjun. If that man is in the drive thru, I guarantee you had fresh food and great service! read more

I'd love eat with queso's crunch burger some different many food and fries ketchup with sprite soda read more

Carl's Jr. - Double Queso Crunch Burger fries drink sprite soda - Fast Food Near Me - Phoenix, Arizona

This Carl's Jr is always reliable. The food is fresh every time and the service is consistent. The only thing I would love to see is the tables being wiped down a little faster. Other than that it is a solid go to spot. read more

Whoever was the drive thru guy at 11pm on a Wednesday. He was awesome. Honestly the best. I will be back to this location. Great attitude with everyone who was working. I left at 11:13 ish read more

Carl's Jr. - We love the behind burger and we love this location ‍‍‍‍‍ - Fast Food Near Me - Phoenix, Arizona

Quick, efficient, hot, and tasty. Drive thru on a Saturday at 11pm was great. The guy at the window was amazing.

Their Star Burger is the best burger I've ever had anywhere, and I've lived a lot of different places & eaten burgers for 7 decades! It's the combination of the meat, lettuce, tomato, onion, pickle, and that sauce, which is perfection! My sister visited me for 3 months last Spring & she too fell in love with the burgers at this store in Christown Spectrum Mall. She said the same burgers in her state didn't measure up at all! All I know is I plan to continue enjoying these spectacular burgers. Even the fancy burger joints don't hold a candle to these! read more

This is definitely one of the most expensive fast food places out there. A burger and shake cost me $11.71. The worker here is definitely pretty bad at their job. I noticed when I got home that he added cheese to my order when I didn't want it so I paid more than I should have. Also, the worker stopped making my food to stare at the window. Not sure what's going on here at this place. read more

Trying to order food for a starving six-year-old with two cars in the driveway I was rushed through my order which doesn't make any sense the restaurant doesn't close for another four hours. What's your rush? Let the patrons of your restaurant order more than one item at a time without you asking if this will complete my order. Your customer service is trash. Not the entire restaurant or staff just the woman working the drive-through window December 13 6:45 PM. You know who you are. read more

Carl's Jr. - Why the rush?? - Fast Food Near Me - Phoenix, Arizona

Ar-June is the best! He has amazing customer service & a great attitude! Definitely need more Ar-junes in the world!

your customer service sucks and your staff always forgets items and the food isnt even that great always cold and can't even answer calls just a sucky experience dont even know how you guys are still open just disgusting ! read more

Super Bowl Sunday, very few customers inside or in drive thru. Made my order to go from inside. Started home reach for a chicken star to nibble on on the way home. Barely warm, chewy like rubber no taste. Burger was not even warm, obviously pulled from "warming" tray. Returned to store to have them remake the order fresh. Watched them drop the chicken in the fryer. Watched burgers pulled from the grill. Watch this chicken with pulled from the basket and put in the box. I also watched as the burgers were pulled out of little plastic tray and put on my order. What I didn't pay attention to was the fact that the woman pulled them from the warmer tray not the fresh tray they had just put up. So I left thinking I had a very good order everything was fresh only to discover when I got home that the burger was not even warm again. So I had to heat it up in the microwave for a few seconds to warm it up. Sadly what I see once again is young people who are not properly trained by management who doesn't care because they do not have a vested interest in the store itself. So of course when you get untrained young people they have no idea that they have done something wrong even when you return an order. The store has an excellent second shift, with a very good manager a very well trained people. Just sad that the day shift manager does not have the same skills to run a shift does. From this trip I have learned that I will not go to this particular store on a weekend when the young people who are running it have no idea what they're doing and there is no manager that is properly trained working that shift. If you want your food cooked properly I strongly suggest that you come during the week or on the second shift or go to another Carl's Jr. read more

This Carl's Jr. location stands out as the cleanest, fastest, and friendliest I've experienced. The shift leader, Arjune, was particularly courteous and accommodating. read more

I live near an awful Carl's Jr. So when I saw this one I had to stop by. It was after the busy lunch hour so I had no problem ordering. The staff was nice enough and my order came up served fresh. I only had to wait a few minutes at curbside. Didn't mind since it arrived piping hot and fresh. I had the Super Star with cheese. It arrived pretty much looking like the ad photo which was shocking. Wavy crispy lettuce and a nice sized tomato slice. It reminded me of having Carl's back in the day. The onion rings were good but could've been crispier. The ice tea had a full tea flavor not watered down. Didn't have to ask for condiments either, they were already in the bag. The only downside was the price - 2 meals were $28!! Ouch, for fast food!! read more

I have been going to this location now for several months about once a week. The food is always good as well as the service. Last night i went thru the drivethru and Marisa helped me, AGAIN both the food and service were very good. I like this Carl's Jr, it obviously is well managed. read more

Western bacon cheeseburger Wednesdays $1.00 for a sandwich limit 4 per order best tasting burger value for a buck. read more

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Always consistently good burgers. I love the char burgers. If you need gluten free or no carbs they wrap in lettuce

I haven't had Carl's Jr in a while and when my bf and I decided to treat ourselves we pulled up to this Carl's Jr. The guy at the window so was nice for no reason he honestly made our experience there so much better. I believe his name was Marcos and his customer service skills were excellent! The food tasted great as well so we will definitely be back ! read more

Ar-june gives amazingly great service! No matter what time of day! He's one of the best employees!

First time coming to this location, came early in the morning. Food was fresh beside the cinnamon bun which the bread was kinda hard and not as fresh as i would like,but still eatable. Overall good service and above average food. read more

I pulled into the drive through at 10:25 pm with only two cars in front of me. At 22 minutes, I got to the menu board. At that point, the staff member at the drive through window waved me up. I pulled up behind the car at the window at waited. At 10:53 that car left and I pulled up to the window. I told the employee I had been in the drive through for 28 mins already. She simply replied do you want to order. No acknowledgment, no apology. I gave her my order and said I wanted the name/number of her regional manager. She replied she didn't have one. I said yes you do and she said no I don't. This exchange was repeated 4 times at which point she said, I'm not helping you and slammed the drive through window. I sat there shocked and said are you f-ing kidding me? The employee flipped me off from behind the glass as she put a metal bar into the window to lock it. read more

I've eaten at Carl's Jr. for at least 30 years. I used to travel coast to coast for work. If I saw a Car'l's Jr or Hardee's that was usually my quick choice. Today I happened to be in this area. I ordered the Guacamole Bacon Angus burger. It was hands down, easily, the BEST burger I've ever gotten at Carl's Jr. Great job!! Service was also great. read more

Too expensive for "fast food" these places are getting outrageous with the prices... for what they are and what they make they should consider price matching other fast food chains around them. I'm not paying $60 for me and my three kids to get a meal and a drive through joint.... I'll gladly go to Olive Garden or somewhere like that for the same price! read more

I've never been disappointed by this location. The employees are noticeably nice. The food is good and different. I love all the jalapeño options. read more

Seriously, This Carl's Jr, if I'm writing a review about your franchise fast food establishment then you're doing something drastically wrong. Unfortunately, I can only explain the symptoms not the causes of your problems. The worst thing about the C'sJ is the driver thru service. As others have mentioned, it's slow. And not like, "oh this place is so busy that I'll have to wait." Rather, it's a "One car ahead of me? Three? Four? It doesn't matter -- I'd better clear out 14 minutes to get my order." I'd twice waited so long at this drive thru that, after the car in front of me pulled out, I just continued past the window. Well, before Sunday, that is, when I [foolishly] tried to make a 'quick' visit to their drive thru. There was one vehicle pulling away from the speaker when I rolled up. I promptly gave my order, pulled forward, then waited....waited...waited...watched the vehicle receive it's order -- A SINGLE BAG AND TWO DRINKS -- and pull away. I checked my clock, saw that I had spent 14 minutes trapped in their drive thru, and just drove off. Who knew how long they would have needed to actually complete my order -- that could have easily been a 30 minute drive thru trip! I don't what the line of cars now waiting behind me did but I'm sure any guess is accurate. Does this location not staff? Is the staff not trained? Does the staff not care? Does it not have equipment? Is the equipment not functional? Does the equipment not care? Honestly, I don't know, but it's pretty amazing that this location -- which I see does a lot of business in a premium location -- hasn't thought it might be worthwhile to operate efficiently. For me, I'll probably just call it quits on Carl's Jr because this one just isn't worth the hassle. Thanks, This Carl's Jr, now I'm a guy who Yelps about fast food. read more

It had been a few years, and we stopped in because we had a coupon. It was early enough (9:15 PM) but the side door was locked. I started to wonder if the one or two customers in the dining room was enough for them. But the front door was open, and I thought I'd give it a go. But I walked back out when I was told that that the rest rooms were closed (locked) and wouldn't be available for A HALF HOUR. I think they just didn't want my business. read more

Look, I love Carl's Jr. Specifically their breakfast burger (without bacon) and the Carl's #1. Both make me an extremely happy girl, and my life is better when eating here. But, this Carl's just isn't the best that I've been to. Yes, I get the food I want, for the most part, but this one just lacks in so many ways it's almost silly. For starters, the dining area is a weird setup. I guess it used to be a Krispy Kreme according to a previous reviewer, which explains the large, weird exposed kitchen with the matching wood floors and the double door entry with the bathrooms in the double door area versus being inside the actual restaurant. This location seems to get a lot of riff raff, probably because it's at the end of the light rail, and located inside Christown mall. (well, the parking lot area, at least.) The service is somewhat slow, but not unbearable. Food is fine, but it's the ambiance of the place that makes me go through the drive through versus eating in 99% of the time. Today I ate in because I wanted to, and didn't have time to stop at home and eat, so I dined in. Overall, not my favorite Carl's, but it does the job. I don't mean to sound like such a hater, but there's loads of fast food in this area, and I can't put my finger on why I'm so chronically disappointed with this Carl's. I think its a combination of the riff raff crowd, overall slow service, and the weird layout. They do have outdoor seating here, so you can eat outdoors if the weather is nice. Oh, and the music here is SO freakin loud when I'm in there! Like, to the point where you sort of have to talk over it, or if your sitting alone, it's to the point where it's really annoying. read more

Not bad, but not great. Compared to other similar fast food franchises, Carl's Jr is just average. In my most recent visit here, I tried the Three Way Burger and it was... well, just okay. The burger patty and bacon didn't have a lot of flavor to them. The sauce they added to the burger had just a mild sweet flavor. Even the fries were kind of bland. I added salt and pepper to them, which helped to improve the taste slightly. Next time I have a craving for a burger, I'll be more likely to opt for Culver's, Freddy's, or Jack in the Box before selecting Carl's Jr again. As far as this particular establishment goes, the employees were very polite and our order was processed quickly and correctly. The restaurant was clean, which is always a bonus. One thing I did notice was that there appeared to be a lot of vagrants milling about the place. I felt out of place coming here since my hair was combed, my clothes were clean, and I don't have any missing teeth. read more

Carl's Jr. - Three way Burger - Fast Food Near Me - Phoenix, Arizona

Around this time (9pm) I was served by this tall white boy ... worst customer service ever... you can hear it in his voice that he doesn't care about your order.. read more

Carl's Jr. - Sloppy... I work at a fast food restaurant and I don't even do this.. $10 for this?? Hell no. - Fast Food Near Me - Phoenix, Arizona

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Have you ever been to this location at 830pm? Well I have... twice... like an idiot because both times it took over 15 minutes in the drive thru. I'm parked in the drive thru at this moment... I repeat... parked. Save yourself! read more

I will never come back to this location the resturant was so dirty and they were nt even busy floors very dirty and had a werid sewer smell by their fountain machine bathrooms were so disgusting we had to go somewhere else to use the restroom the food took forever to make customer service was really bad read more

Slowest service ever!!!!! Clocked our wait in the drive-thru at 18 minutes, and then was told to pull out of the drive thru and wait (for another 5minutes) with no explanation or a "hey sorry, just grilling up some new fries for you" - poor customer service, long wait, and our food order was wrong. read more

Any fast food place can be hit or miss. I love the Charbroiled Santa Fe Chicken sandwiches. But I know to ask for an extra chile. If I didn't, I'd get a tiny chile strip which would cover 3 bites. Gotta know how to work the system. read more

Ok so to premise this, I don't believe I've ever left a 5 star review for any fast food. I usually don't leave reviews for them at all. But this place went above and beyond yesterday and I figured now is the time! I ordered online through their website, rolled up in the drive through and at first, they let me know they didn't have any order in their system.. I showed them my email receipt and they jumped on getting my order done. I pulled to the front and had my food within 10min tops. It was hot n fresh and even had extra onion rings. What could have been a rough situation (missing orders etc) turned out to be awesome. Great team and I'd gladly go back anytime. Thanks guys! read more

Filthy. Soap dispenser in the restroom completely broken and other dispenser empty. I had to wonder how the employees washed their hands. read more

Carl's Jr. - Dirty restrom - Fast Food Near Me - Phoenix, Arizona

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Horrible! It would be better if there was an option for NO stars! My fish has about a squirt and a half of "tartar sauce" on it, but they made sure to give me half a head of lettuce. I also noticed a tray of bacon sitting underneath the food warmer, disgusting! read more

Carl's Jr. - Cod Fish Sandwich w/ waffle fries (or as they are called criss cross fries) - Fast Food Near Me - Phoenix, Arizona

This building used to be a Krispy Kreme donut shop. The new occupant is Carl's Jr. In my second time eating at Carl's Jr., on this location for lunch. This place is very clean for a fast food restaurant. When I was eating my hamburger combo. I saw one of the employee on her hands and knees scrubbing the tile floor with a scouring pad. Wow! read more

Was kind of surprised about this low rating.... I come here at least once a week..... service may be slightly slow, but the food has always been pretty good..... I really enjoy the breakfast biscuit sandwiches, but they have decent burgers as well. Along with the fact that I usually have some sort of coupon in my mailbox for here makes it pretty convenient. The price could be better, but it is not outrageous. Roughly $5-6 for a burger and soda would be .85 after tax. read more

The zucchini was good, especially with the ranch dressing. What a great side dish choice. This particular location needs a more cleanliness-oriented management (to put it nicely). read more

Carl's Jr. - Had good zucchini at this Carl's Jr. near the Christown Spectrum in Phoenix. - Fast Food Near Me - Phoenix, Arizona