It took 25 minutes to get a simple burger and fries. 5pm on a weekday and only 3 employees...one being a trainee. This is supposed to be FAST food. That's the only reason to go to Carl's. Oh...they also got my order wrong. And no catsup for the fries Decided to give them another try in 2020. I ended up with the WORST burger I've had in a long time. The bun was so soggy it was almost a liquid. read more

What a shocker to see such low rating, will never go back. When I got to the window I was a little shocked to hear $69 for three burgers, chicken tenders, two fries and two sodas. Then they would not give us any condiments workout charging $1 for a small little packet. Took forever, food sucked, and was took expensive. I said really, you won't give us condiments for paying $70!? Window employee was horrible at customer service. read more

was in the area , Carl's Jr., Healdsburg always delivers Miguel & mike were very friendly, courteous, helpful. We got a superstar & Double western. There was a problem with my burger, but Miguel got it remade fresh off the grill for me. It was absolutely magnificent & tasty! Will return . Clean bathroom & dine in read more

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Great service very clean atmosphere and the Diablo burger is awesome The manager was super helpful and brought my food out to me as I'm on a cane. Lots of smiles and comfortable atmosphere not bad for fast food. read more

I was dying for a burger locally and didn't want to make my own. I ordered a $6 1/3lb burger to go. Annette was the General Manager and was working the drive thru and walk in at the same time. It's no longer $6 but $8.19 plus tax. It is angus beef and with inflation, it's still way less expensive than a gourmet burger at a sit down restaurant. I got it home and was surprised it was really tasty with the right amount of lettuce and toppings. The flavor of the burger was excellent with the char. I don't understand the low Yelp ratings because my experience was a good one. I will definitely return. read more

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they are so sweet at this store! They gave my two year-old a free cookie, they had coloring books at the cash register. They were kind of attentive to every customer that walked in. so happy to see actual customer service. read more

Rude manager took my order came out 3 mins later with my food brought it to the table and it was the wrong order took it back to the counter and explained this isn't what I ordered he yelled in my face and eventually found my order good to know that there fuck up was my fault glad I took my lunch break here read more

Just pure laziness at this location. All I ordered was 2 burgers and both were wrong. Double sourdough and it came with one patty, asked for no tomato's and it came with tomatoes. Nobody here gives a crap about the quality of the food and it shows. read more

If I could give this a zero I would. The place was disgustingly filthy. The windows alone make you not want to eat here. The push buttons on the soda machine are gross, there was only one other customer in the entire place when we got there. But somehow none of the tables looked like they had a wipe down in a while. They served us cold fries, so we had to ask them to make us fresh ones. Then the manager finally arrived while we were there waiting so we could complain. He didn't apologize, just said things would be cleaned. Btw, we then noticed he parked his vehicle right in front of the main entrance. I thought those spots were suppose to be for customers!!! Will never come here or recommend this place to anyone! read more

Surprisingly good veggie burger. Too expensive, but good portion size, too. It was amazing that it not only looked- but tasted - like a beef burger, cooked Medium. The bread was fresh, and the sauce was decent. I'd order this again. read more

I was told by the new worker at the drive thru they he wouldn't give me fries because I didn't get criss cut fries. Really dude? just last week I got ranch with the same damn order I get everytime I go there. No more business from me at this location. F em read more

It is what it is. Cheap fast food in Healdsburg. Don't expect much other then a normal fast food experience and you'll be satisfied. I go here at least twice a week do to the fact that most places in the Burg cost two to three times more then you'll spend here , just stay away from the more expensive burgers ... They are just fast food burgers and will taste the same as the burger on the value menu. I always get the spicy chicken sandwich for $1.99 and I'm never disappointed. read more

Carl's Jr - the inside of a restaurant - Fast Food Near Me - Healdsburg, California

bro this place SUCKS. we asked for ranch and they ONLY gave us buffalo sauce. neverrr ordering from here again. i wish i could give 0 stars.

Best place in the world loved the star nuggets love everything about this place fastest service ever I the world in fact I got my food within a second of order( was wet but that was normal for the food) absolutely love this place would give it a 10000000000000000 if I could read more

Terrible customer service Employees do not understand or speak english. EVERY ORDER has been wrong. I am discusted by this business and will never go back. They put pickles on everything even if you ask them not to. Do not go there, much better choices in town. Pathetic read more

So I was going to try and call the location to make the complaint, but the number hangs up on you after it gives the address and business hours, so that was useless. I wound up paying a bit more than I was anticipating when I got the window, but what ever Id just check the receipt when I got to work, buuuuuuut wouldn't ya just know it I didn't get one. It was pry when handed my drink, and it wasn't what I asked for, that I may have become just a bit peeved. When I noted this to the girl at the window she proceeded to tell me that, "she didn't take the order"...... I kind of don't care if you took the order or not. If your co-worker fucked up I get it, but when a customer informs you, "this isn't what I ordered" you say you are sorry on behalf of you dimwitted co-worker, ask what it is they did want, then supply them with said original requested item. You do not how ever throw huffs, while turning your back muttering your reasons they did not get what they ordered over your shoulder and slowly closing the window on them. read more

This fast food has really gone downhill since the addition of so many different burgers. Their classic Famo Star used to be a decent burger. But last week it was a 25 cent special I remember as a kid read more

Waited in line in the drive thru at 6:45 on a Monday evening, but no one ever came to take our order so eventually left. The lights were on, so not really sure where all the employees were..... read more

The worst service possible, someone needs to demolish this dump and replace with anything else. I waited in the drive thru line with my daughter for 15 minutes before even making it to the speaker phone, as to which the man working tells me they're closed. It was 15 min till 10, I checked the website and they stay open untill 11. Let alone there was a car in front of me having their order taken, which was a sign they were open. After telling me they were "closed" I pull up to exit the drive through only to have to wait for the car in front of me to receive their order! What the fuck? Carl's Jr. and everyone working there, do something better with your pathetic lives. read more

Brain dead employees. Messed up order.. NO time to go back. And they think they deserve $15 an hour,, read more

Moronic me inadvertantly ordered a #5 instead of my intended #3. When my burger arrived, I opened the container and saw my mistake and instantly realized the mistake was mine and not theirs. I walked up the counter with my undesired burger and pronounced my mistake and said that I would gladly pay for the correct burger as the mistake was totally mine. They said "No problem. No charge." Thanks friends! Now, I love the Western Burger that much more! read more

This is totally one of my favorite Carls locations. They do the Green Burrito Taco salad well, and they make the santa fe six dollar burger out of this world, and when you ask for that burger with extra santa fe sauce, they don't mess around (clearly i'm a fan of the spicy mayo) the criss cut fries are killer too - and great for dredging in extra santa fe sauce. Good staff (although sometimes slow during lunch time) plus great people watching - there is this couple who brings thier lunch in there every friggin day, and orders drinks and does the cross word - if it wasn't for that cross word, I don't think they'd talk. go for the people watching, stay for the 6 dollar burger. read more

Stopped at Carl's Junior on June 30th at 6:15PM for a light dinner. I decided to try their new "hand breaded chicken club sandwich". I arrived home in 3 minutes. The sandwich was horrible: dry, flavorless, with the tomato and lettuce being bland like everything else. I had the combo and I can honestly say it was a total $14.00 rip-off. Hasta la vista Carl's Junior! read more

For your health and safety, DO NOT GO HERE. I prefer to award ZERO stars. Yuck! Walked in and heard a lot of banging coming from the men's bathroom. Hard to miss since the bathroom is directly to your right upon entering. The bathroom door was open, someone was tinkering with the plumbing. As we stood in line, the manager came out of the bathroom with a wrench in hand, walked behind the order counter. Placed the wrench next to the food about to be served and proceeded to take an order at the register without washing his hands! WTF... Disgusting!!! HE DID NOT WASH HIS HANDS and he's touching all kinds of things. I said, "Hell no!" and walked out. There's no way I'll ever come back here. I understand things happen at all food establishments. How can the staff be expected to follow safety protocols when the manager doesn't? C'mon! read more

I wanted to try the new Mushroom & Swiss burgers, (one of my favorite burger combos, and I loved the one they did back around 2006-ish). Unfortunately this particular location was in complete disarray. The person at the register walked away without a word before I could order, (I was standing right in front of him), and when he came back he mumbled, refused eye contact and interacted as little as possible. We finally found the one nearly-clean table in the dining room and sat down. When the same guy brought the food out a ridiculous 15 minutes later (in the nearly-empty, yet incredibly filthy dining room), he brought fries instead of the zucchini I'd ordered. He then took the whole tray back to replace them, came back and set it on the table without a word... and without Ranch. I asked for some, but he turned and walked away without acknowledging me, so I had to follow him back to the counter to get it. Then I opened the burger's box and was greeted by an overly-dark bun, unripe and inedible crunchy green tomatoes, and CHEDDAR cheese. It was awful. Had I not been on a 30-minute lunch break, I would have brought the whole mess back to the counter and requested a refund. As it is, we spent a combined total of about $25 for an aggravating and completely unsatisfying lunch break. I asked my fiancée to kindly punch me in the face the next time I suggest Carl's Jr, as it would be much more pleasant than returning. read more

Rude rude rude always trying to rip you off and they never speak English so you can't complain because they don't understand just awful place to eat read more

We have been ordering from here on occasion for about the last year. Their taco salads were the bomb. Emphasis on "were". Unfortunately, the quality control of the only thing we order here has gone downhill and the level of spiciness has gone off the charts making the meal completely unenjoyable. Let's face it. The taco salads used to be really good, otherwise I would have never gone here. But how can you enjoy the salad when the shell is sometimes broken; kind of a shame since they rocked the shell used to house the dish. The presentation of the ingredients looks like a hot mess. Sometimes our orders would have too much lettuce, other times not enough meat. And It's just thrown in there looking very unappealing. Doesn't anyone know that the "visual" aspect of eating is a huge part of the meal? Clearly there is no consistency with the food products they produce. And, you can definitely tell that the staff does not care anymore. Pity...now we have to go somewhere else to get our taco salads. read more

They dont even have a phone. there website says open 24 hrs not true I went by around midnight there manager acted all rude like if I had just made it up they need to pay attention to there store... read more

We walked up to the counter- no smiling faces. Then the kid behind the counter said he would be with us in "just a second". He kept having to call out orders, not numbers. I thought that was why there were numbers? Then he kept walking by and ignoring us. It's not busy. What the heck? Barely said a word to us when he finally took our order. Handed us our receipt, didn't tell us our number. And walked off. (Thank God I can read!) No one working seems very happy. Nor fast. It's dirty. read more

The drive-thru used to be good, but the last 2 times (today and about a month ago), the burger was barely lukewarm. I always order extra condiments so that the food needs to be prepared fresh (not picked up from previously prepared burgers under the heat lamp). Still almost cold. To the store mgmt: What changed recently? Please fix it. read more

this was my first time eating Carl's Jr and i an pleasantly suprised with the food, service, and sanitation. Although the service was a little slow, it was great for only 2 people working during lunch hours. Bathrooms where a little complicated but very spacious and clean. Will be returning frequently! read more

Worst fast burger I have ever had!! Mostly iceberg lettuce. Fries were cold. After the long wait I would have thought it would have been fresh, hot and juicy. Horrible!!! read more

Every time I stop by here I have the worst time just because of the manager. He is always rude to me and in a bad mood. He will get angry for no reason and while I'm paying go off mumbling to himself about how annoyed he is. Not once that I have gone has he been nice to me. I just wonder if he is like this with everyone or if he just has some personal issue with me. read more

No pride with staff. Three different customers in line, screwed up every order, wow!

Went at 830pm last night. Manager cleaning window at door and full booths, two of them and told me I could only drive thru. Got there to window and 10.56 for a med burger and fries that were ice cold (both fries and sandwich) I wouldn't eat here again if they gave the food away and it's just not a friendly place. Rather pay 4 bucks more at a sit down place and be treated well. Just my opinion. Plus I think when they make the food, they leave it and let it get cold. read more

Mediocre food, confused and completely unmotivated help...I'd make a comment using the tortoise and the hare, but really, they could both finish their races many times over before this place got you your burger. read more

I just hit the drive through. Just an idea folks, it's ok to include napkins with a to go order. If it takes almost ten minutes for the guy in front of me to get his order, it's ok to make a fresh order of fries. Maybe they can take a look at their process. It would help. read more

If there was even a chance at a negative 5 stars this particular Carl's Jr. Would deserve it! Carl Karcher did not start this chain this way. Shame on me for not Yelping sooner but I am DONE coming here after 2 years of giving this place a solid chance. Horrible on EVERY level of competent service! From the manager down to the cashier. EVERY time is the longest wait you can imagine drive thru or dine in. Poor customer service, the level of incompetent employees is astounding! If anyone from Carl's Jr corporate reads this PLEASE do something about this place. I grew up in SoCal where Carl Karcher started this franchise and I have NEVER seen this including the prices. $10 for a basic combo? Unreal! read more

We were out getting dinner, and we decided on getting Carl's Jr. and that was the worst decision. They had slow service, got our orders wrong, wasn't good food at all, and food was cold. So therefore I rate this fast food place 1 stars! read more

This place is the worst! No sodas! Offered lemonade but just water came out of machine. Offered peach lemonade but there was none. Offered iced tea but there was none. Ordered Famous star no ketchup and no tomato...got ketchup. Fries and burger...COLD! My husband's Super Star was cold as well. Poor old woman working alone taking orders and delivering orders to dining room. Had to buy small bottled water for $2.59!!! All this for $19.00 and change. Run like hell right past the front door! read more