I have been coming to this Carl's Jr since it was built around 1997. This is the worst experience I've ever had. My complaint isn't so much about the food, but instead how employee Christian handled the situation. Christian needs re-training in basic common sense, communication, and manners. Accusing customers of lying is not acceptable. He should have offered a simple apology, and "made it right". Instead he escalated the situation by becoming unstable, angry, and combative. I ordered two Loaded Breakfast Burritos for dine in. I received my order in a to go bag. I sat in the restaurant to eat my breakfast. The first burrito was delicious, and perfect. The second burrito had no meat. No sausage, bacon, or ham. I reported to Christian at the register. He said: "How do I know you're telling the truth, you should have given me the burrito so I can see". He was rude, combative, and offered no apology, or to make it right. I asked for the manager's phone number to file a complaint, and he started writing the phone number on a piece of paper. After writing the area code he refused to give me the phone number, and became angry / upset, and told me it was my fault for not giving him the burrito to check. I could tell the cook who made my burritos knew something was wrong with my order, because she tried to engage me in conversation then ignored me when Christian became angry. The reason I didn't stop eating the second burrito is because sometimes burrito's ingredients are not evenly distributed, and I was hoping all the meat would be at the bottom. I guess from now on I will have to unravel all my breakfast burritos to make sure all ingredients are present, and accounted for because I can't trust the cook to make it correctly, and more importantly any customer service issues to be handled properly. Date of visit: 12/9/24 7:06AM read more

Carl's Jr - Fast Food Near Me - Dixon, California

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Ordered delivery because my back was hurting and didn't feel like driving there. The store provided the driver the complete wrong order. Driver said that was the only item provided to them. Tried contacting the store, but they didn't seem to understand that I got the wrong order. Tried contacting someone online after the store was less than helpful. Could only get a hold of an AI bot and was told someone will reach out in 3 days. Terrible experience, and it seems they purposely made it difficult if your order is messed up. read more

Wondering if they still serve Bisquits and Gravy if you order before 11a? Coming from SF we used to stop off here on our way to Sacramento. Do they still offer a Senior discount? read more

What an experience! We happened to stop here for a quick snack and Christian was so friendly and personable! He even brought our food over to our table. His smile and energy just brightened our day!! If you have a chance, stop by Carls Jr at 125 Gateway Plz in Dixon and ask for Christian!! Hopefully he brightens your day as well!! read more

Thank you for being a part of the Dixon community. I have loved you for 22 years. Thank you for always being dedicated to great service and a clean restaurant. Was sad to not have a playground for my grandkids but you'll always be our go to burger joint read more

Carl's Jr - Carl's Jr burger - Fast Food Near Me - Dixon, California

The high prices are plenty reason to only come when it is either the last rwstor if the location work with the trip. On this occasion we had been traveling home after a very long day. We wanted good quality food. You usually get what you pay for right? Both vegetarian/vegan and carnivore options were what we wanted. The burgers were out together well. Fries were slightly dry. They didn't add guacamole even though we asked for it and paid the extra charge. I enjoyed the meal. Not bad for a fast food meal. read more

Customer service was great but they protein styled my food twice . Messed up my order three times, and still managed to get my order wrong. read more

Carl's Jr - At least I won't get as fat - Fast Food Near Me - Dixon, California

The place is clean, the service was efficient and friendly. I tried the Beyond burger( it makes me happy that as a vegetarian I can have some protein.this beyond burger seemed tastier than the Burger King incredible burger. Anyway, I would have this meal again. read more

Carl's Jr - It said promo, I hope it stays - Fast Food Near Me - Dixon, California

Food came out nice and hot. It came out quickly. Appreciated how clean and quiet this location is

Came in to order food and use the restroom. Had been traveling home from work for over 2 hours and it was an emergency. Restrooms are not available and have 2 big trash cans blocking them. Pretty much begged the staff since it was urgent and was refused. It was embarrassing. Please support other essential workers by making bathrooms and hand washing available for paying customers. I will never come to this restaurant again. read more

I was there maybe a little under an hour ago. Got off the highway, my back teeth are floating, and I rush in ahead of the 4 others I brought with me. Went to use the bathroom, and noticed it was locked. Went to ask for the key while very, very, visibly needing to go to the bathroom. "It's for paying customers only" was the reply I got. Still visibly doing the pee dance "I REALLY need to go right now. Can we do this once I am out of the bathroom?" "Paying customers only." We were about to drop $30-40 here. I hope playing Piss Guardian is worth minimum wage, you insensitive prick. I hope someday this same thing happens to you so you realize how inhuman you are. For the record we went next door, used their bathroom, and bought gas and snacks. read more

Yesterday at Carl's Jr I got a Double Western Bacon, fries, and a root beer. The burger was not bad. The fries were slightly stale but still good. And the root beer was pretty good as well. And it didn't take long for my food to arrive. Overall, my experience was great. read more

GREAT FRIES fresh, hot, crunchy. It's clean, and the staff is nice, helpful, patient.

I was eating my hash browns one by one because I like to look at my food when I eat it. To my surprise, there was huge ball of lint fried into the hash brown. I added the photo. It looks like it was a remanent of a nylon sponge that they used to clean the fryer. Still gross and disgusting!!!! read more

Carl's Jr - I was eating my hash browns one by one. When I noticed this great big ball of lint that was fried into the hash brown. Gross!!! - Fast Food Near Me - Dixon, California

We ordered our food around 5. We didn't receive it until 6. When we started to eat our food it was really cold. We tried to ignore it and just eat since we were hungry. Half way eating my burger I found a hair in my food. I am very disgusted, I had to throw everything away even if it wasn't done. read more

Carl's Jr - A hair in my food - Fast Food Near Me - Dixon, California

Stopped there after being stuck in traffic for awhile so we all headed to the rest room first. The staff was completely rude!! You would have thought we were stealing something we just had to use the restroom first. I shrugged off the attitude and we ordered our food. We had a 100 dollar bill too pay with. The cashier turned to the boy with blonde hair and glasses and asked if they had change up front for it. The manager acting guy said no started getting mad and refused to get change. When I asked him for his store number and why couldn't he get change he acted like he didn't know his store number and said I'm following policy. So I said oh Carl's Jr policy is too refuse service to guests??? read more

The worst experience at a Carl's jr. me and my family were driving from a wonderful day in San Francisco and decided to stop and grab dinner on the way home. First. The cashier was not friendly at all not even a smile on fer face Second. The girls and cook do not have their hair up. Third. The cashier girl and drive thru young man were all talking to another employee that was not working that day, they were cursing and not using appropriate language for customer and very poor work ethic. Fourth. The lady prepping the food was the only real person working. She should get a raise Fifth. The soda and dinning are were very dirty the floor was very sticky like soda had been split but never cleaned up. Sixth. at one point a man came from behind the kitchen and told the guy working drive thru to stop playing around and work and the young kid responded with FU** Y** A word to management this location needs attention. No customer should be exposed to this kind oh behavior when you want to go out and just have a nice dinner with your family. read more

So my family and I were new to Dixon after leaving the pumpkin patch and corn maze. We had a car full of ppl trying to find out what everyone wants. We ask the guy to give us more time and he didn't turn off his mic as he said "OH MY GOD" as if we were taking to long. When my sister informed JUAN that he didn't turn off his mic he said "I didn't say that"So we decided not to order. When we went to the window and asked what the guys name was his colleagues defended him by saying he didn't say that. As she told them that our entire car heard him they still denied it! Then we asked to please speak to him my sister informed him to his face that he did not turn off the mic and he was the reason we didn't order because of his bad energy. And we felt as if someone was going to do something to our food. We drove off and told him that he had shitty customer service and to have a blessed day! We also noticed no one had hair nets or gloves on while handling the food! We will never go to this place ever again! read more

Wow just came to Carl's Jr in desert hot springs CA with my boyfriend and these workers are always a little rude but I paid it no attention well we got our spicy chicken and my boyfriend took a bite and to my surprise a long stringy hair came with the bite!!! Disgusted I went to tell the manager and she looked at me like I was a disease when I showed her she made me feel like I put it in there when I didn't!! We were eating inside the restaurant mind you! ...please get new workers practice better hygiene cleanliness!!!!!!! read more

This is, by far, the best run Carl's Jr. I have ever seen. I have been a WBC consumer for years. I take the ups and downs of fast food and know what I'm paying for when I come to a Fast Food restaurant. With that said, I have had the pleasure of coming here a few times in the last three months and they are consistently well above par. The place is clean and well kept. The staff are polite and friendly. The food is neat and tidy in presentation, and actually looks like the images on the walls. They deserve more stars, so I thought it fair to give them some. Great work. read more

Food was super cold, and dry. Also we found hair in our food. Tried to call the store but lady was telling us different story's about trying to reach a manager as well not being helpful. read more

I have never met EVIL at a Carl's Jr. Especially right at the fwy, makes no sense to be so mean to customers, and talk about the window customers when people are eating inside. You are making decent money, show some respect. This Carl's makes the others look extremely good. Get it together. Dry food, reheated criss-cut fries, burger dry I almost threw up it was so dry and bitter. This is not the traditional Carl's on any level. Just horrible experience, but I was hungry and they are distant to the next turnoff, which I recommend you just drive to the next turnoff, avoid the hunger pains and just keep driving 2 more miles. I suggest you do it, to avoid the repurpusing of food, and unclean environment, nasty and evil employees, and just down right ugly all around service. read more

Should be ZERO STAR!!! Rude customer service at the drive-thru like we were bothering them. My chicken club sandwich was dry & disgusting! Lost a customer at this Dixon store! read more

I've gone there twice and both times they got my order wrong and gave me someone else's burgers.

WISH I COULD PUT ZERO STARZ ! Guy taking my order said "oh my gosh" over the speaker in the drive thru when I took a second to take a look at the menu. I've never eaten here before. first experience was a fail. read more

6:50pm 8/17/18 most condescending kid doing the drive through. Almost drove away mid order after him sounding like he was irritated that I wasn't fast enough and after I asked for sliders he said "single or double", I asked if that meant 2 sliders and his response was "one or two prices of meat, just left me the menu says". The menu didn't even mention sliders! I saw it on a billboard!!!! read more

I called here to check if they were still serving breakfast before I drove there. I was informed by a male employee that they serve breakfast all day. Once I made the trip out there I was informed by the SAME employee that they stopped serving breakfast at 11am. Wtf?! It's a very windy/rainy day and they have no overhead cover over the drive through order section. Rain was pouring in my car door. I drove up to the drive through window and they had a trellis for an over hang. Rain was still coming through my window AND dripping into the food and drink he was handing me. Thanks cross contamination from the outdoor elements. Way to provide "excellent" service. Don't go here read more

One simple order, six dollar burger, extra lettuce and tomato, no mustard, I get a burger covered in mustard and one lettuce leaf, two tomatoes, good thing I paid extra huh, thanks again for wonderful customer service, won't ever stop again read more

Despite all these negative reviews, I decided to take a trip to this fast-food since my hotel was nearby didn't feel like a long drive for quick grab. Perhaps they read negative reviews and leaned. Store was clean staffs were friendly and ask me if there is anything else I can get just to make sure I'm satisfied what I wanted. Big groups were there and staffs were able to handle quickly. Overall I enjoyed the experience. When lowering expectancy, everything turns out great. read more

This must be the slowest drive thu I have ever been through. The food is cold too so I don't know why the line takes so long.. I asked for no lettuce and I got extra.. need to train your people better or pay them more. Second day here and ordered the same thing as always Superstar with no lettuce and extra pickles, waited this time in the drive thru and checked my order , lettuce was on my superstar again.. knocked on the window to return it and got attitude. Not coming here anymore. Manager needs to be re trained. read more

This goes out to the gentleman name bounsi working driving thru tonight very polite respectful and fast service need more people like that this makes things that much easier thanks Bounsi for your fast service 5 stars well deserved read more

Good food. Have ate there many times, and rarely have had issues. I'd recommend. Probably one of the better Carl's I've been to.

Horrible experience each time I have eaten here. I work in Winters so not many options near by. Either the food is too cold, made incorrectly, or taste funny. The spicy chicken sandwich I have ordered several times was absolutely a waste of money. Haven't been able to finish eating the entire sandwich once. Every other Carl's Jr I have eaten ate has been excellent. Not sure who runs this establishment but they need to be trained properly or fired. A poor grade is being generous honestly. I will rather purchase a burger from the Am/Pm across the street and that's bad. Also the employees always have a bad attitude and have a hard time getting a simple order correct. Never again will I order food from here. read more

Had a burger from the dixon Carl's Jr. and it was amazing! Best burger I have ever had from a fast food place

I saw the negative reviews and almost kept driving, but I decided to see for myself. It wasn't nearly as bad as the previous reviews prepared me for. It's a fast food joint just off the freeway after all, not fine dining. It is what you'd expect it to be. The bathroom was kind of gross, but the dining area was clean and well bussed. The staff was friendly enough and not rude to us at all. The food was standard Carl's Jr. quality. read more

Soooo Im just a little confused....I came to Carl's Jr. at 11pm thinking they close at 12 because that's what it says the hours are and it wasn't open. Disappointing when a place closes an hour before they are supposed to. Definitely won't be coming here again. read more

Charran is the best with his costumer service ! Felt super welcomed he even advised things off the menu since this being my first time here ! Loved it ! He made this place even better !! He's the best ! read more

OK for something to fill a hungry stomach, but nothing more. They precook their ingredients and assemble them to order. I ordered a 5 piece chicken strips and bacon ranch burger. The chi ken had been sitting around awhile and the hamburger patty was the same. Not an exemplary experience. read more

There was a roach on the ground where I was sitting I didn't even eat my food I left. Not from around here but dirtiest restaurant I have ever been in. Wtf this place should be shut down and reported the health department. read more

It's a Carl's Jr. in BFE. That explains the problems so many people complain of. Every time I go there, there is hardly anyone there. It always seems deserted. There doesn't seem to be a town around it (I know it is supposed to be in Dixon, but I don't see the town) so my guess is it only gets customers from the freeway traffic. The food is passable (it's fast food). The real reason to stop in at any Carl's Jr. isn't the food--it's the chocolate or oreo shakes and the oreo ice cream sandwiches. Those are really the best things on any Carl's menu. read more