The place looks unlike any operating fast food business I've ever seen. The people were nice, the burgers were fine. Reasonable wait time while food was prepared. The parking lot is truly bizarre. Entering the parking lot also strange. I knew it was there but still had trouble finding driveway to enter. Once we were there, it was actually scary/Twilight Zone-like in the parking lot. read more

I found it! The absolute worst Carl's Jr. in the entire chain! And who knew it would be in sleepy Carpinteria? Now I'm all in favor of hiring the handicapped, but this franchise owner should have kept to employees with physical handicaps. Abysmal doesn't even begin to describe the absolute lack of any semblance of customer service. You would think that with such an inconvenient location, when customers finally find and enter the "restaurant" (and I use the term restaurant very loosely), the staff might exercise at least the tiniest bit of customer service. Nope. They were downright rude and dismissive as if my presence was an inconvenience to them as opposed to the reason for their employment. On a day when there was literally only 1 other customer in the establishment (I'm guessing a typical lunch hour) the service was slow and the older woman behind the counter was more interested in chatting with her coworkers then handing me my hamburger which had been wrapped and was sitting for quite literally 5 minutes getting colder and soggier. I waited to see just how long she was going to ignore me and actually timed her on my Fitbit. At the 5 minute mark I asked her if I could have my burger. You would have thought I asked her if I could feel up her daughter. The level of indignation and nastiness was remarkable. And when I thanked her and told her to "have a wonderful day" (sarcastically, I admit), she told me, under her breath but clearly audible to "go fuck yourself". I never raised my voice or used any questionable or offensive language but I did suggest that, perhaps, she was ill-suited for employment in a service industry. This location should probably hire "mystery shoppers" as this can't have been an isolated incident. Without the hustle and bustle of a normal lunch crowd and without a drive-through window to contend with, exactly what are the 4 employees behind the counter charged with doing if not quickly preparing and delivering the food to customers with a friendly, accommodating attitude that indicates appreciation for the business? I am going to venture a guess that this is one of the lowest performing locations in the Carl's Jr. chain. The employees need to be properly trained and monitored. read more

Look, it's fast food. I don't like fast food. Was traveling home from Pismo Beach for a week and traffic ahead looked horrendous, kids were hungry and both like chicken stars so we stopped. I'll start with this. Weird location. Pretty convenient for highway access but I've never seen another restaurant literally on the o ramp. The driver way is on the on ramp back to Hwy 101. Very strange. Second, the food was fine. It was as expected and typical of any other Carl's Jr I've wasted money at. The problem I had with this place was the staff. They were so rude to all the customers. Sure, I get it. It's fast food, they're not dealing with the top clientele but my goodness, have a little pride in your job. I assume the person behind the counter was the manager since she was the only one not wearing a Carl's Jr shirt. She was just short and rude. I asked a question about the 2 for $5 deal because I didn't see any signage in the restaurant. Rather than simply confirming it was still going on, she rudely pointed to the sign on one of the side windows and said, "sign's right out front!" Ok, sorry I didn't walk around the building and read every sign you have stuck to a window! She seemed very agitated that there were people in the restaurant bothering her. Will not likely use this location again if traveling thru. I'd rather spend my money somewhere that at least appreciates the business. read more

It looks like the owner abandoned the restaurant and the employees. The parking lot is overgrown and makes the Carl's Jr look closed from the outside. Sure has gone to pot from my many previous visits read more

First off, the manager took my order and during my order, answered a personal phone call while on speaker phone. Thought that was weird, but not enough to leave a bad review. I ordered two western bacon cheeseburgers. She asked me if I needed anything, I said I would like 2 ranches, she put one in the bag and handed it to me. I looked in the bag and asked if I can have another, please. She said no, then I asked if I could purchase one. She refused to sell me one and said they're only for the chicken tenders. This spots wack read more

Carl's Jr - the front of the restaurant - Fast Food Near Me - Carpinteria, California

Is it open? Told to leave before we got to the door. The side door was open, but two other shady cars backed into spots and said "we are closed". The lights were on in the restaurant, the side door was also wide open. As for the food, I guess I will never know. What a scary parking lot. Looks like it was a drug deal about to go down. How does this place stay open? read more

Great service! Super Star burger was delicious, along with the chicken strips and crisscut fries. Nice pit stop between Orange County and Sonoma County for us. read more

Came in to buy some food and asked for a water cup manager assumed I drank soda and refused service!!? From reading the comments it's not the first time this happens corporate really needs to let this rude person go! She sed she was the manager refused to give me her name , and didn't care if I complained to corporate.. read more

I love Carl's Jr I eat it consistently In pure defense of the employees, this one star is solely for whatever upper management decided not to equip them with the tools they need. I used the app to place a curbside order pick up earlier today. After waiting in the parking lot for twenty minutes, I go inside to ask about my order. They informed me they don't have the technology inside to receive orders placed through the app. Why would the app offer it if the store is not equipped to receive them? I can't imagine I'm the only person this has happened to. And I can imagine people less inclined by reason probably take this out on the employees when it's not their fault in the least. Equip your team with what they need to succeed and avoid hassles with reasonably upset clientele while they're at work. Not fair. read more

Food was fine but very rude customer service. The worker named Denise initially she was very short when taking our order as if we were taking her time. When we got water from the water fountain in our water bottle she accused my husband of not paying for a drink and when we showed her it was water in OUR water bottle she rolled her eyes and was very rude saying "uhuh sure" in a doubting and accusing tone. Customer service is what represents your company so this was a bummer. Will not be coming back to this location. read more

We had to exit to this city cause traffic was so bad omw home from Solvang. People in Carpinteria are either super kind or they're flippant and don't like visitors in their town. RUBEN was so kind and welcoming this morning as I entered to get a veggie breakfast burrito to soak in the 90 glasses of red wine. He has fabulous energy and took pride in his work and love for this city. I love people like him cause positive energy is contagious and started off my day beautifully! Carl's Jr is so lucky to have him on board. No drive through fyi. read more

The lady that took my order though was kind of mean. I asked if a sandwich had a specific sauce and she assumed I would know that "Santa Fe" is a sauce and gave a very discouraging look. Other than that, the food came quick and the restaurant was clean. read more

Just got harassed by the elderly woman manager. She verbally harassed me and accused me of stealing soda. Then screamed at me that "It comes out of her paycheck" Which is obviously a blatant lie. I paid for my food and she refused to give me my food. And said she was going to call the COPS! This woman was off her meds and need to be fired immediately. The irony of the situation is she claimed that I stole, but she ended up stealing $12 from me because she refused to give me my food. I hope someone who works there is reading this and takes care of it. I'm also owed $12 read more

We stopped here on our way home to OC from the Bay Area. I was hungry, but not feeling so great as my travelling companion weaved in and out down the twists and turns of the 101. We arrived and I had questions about one of the burgers. Nick was working the counter. He was incredibly helpful and unbelievably hospitable. Watching him it was apparent he was earnest in giving the best customer service to each person who walked in. Because we were there so late we watched as Nick prepared the dinning room to get mopped. He was thorough as he put the chairs up and swept the rest of the room without making a scene, allowing us to enjoy the rest of our dining experience peacefully. I hope the location management is aware of what a genuine Super Star Nick is for their location. I ordered the BFC with a Beyond Meat patty and my friend had the Famous Star with cheese. We both enjoyed our meals. read more

Carl's Jr - Great customer service from Nick as he takes John's order. - Fast Food Near Me - Carpinteria, California

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This location is so bizarre, they close the dinning room so no one sits there. It was 7 pm and they close at 10 pm. I understand if it was closer to the closing time. But 3 hours before they close, seems bizarre to me. Here's a pic with a time stamp, see below. There were customers eating outside in the parking lot eating off the hoods of their cars. We got off to enjoy a burger and sit down. This is very disappointing and it's not the first time either. I'm almost certain they do this regularly. This is one of the few places open past 7 pm in the area, please keep the dinning room open so we can sit down and enjoy a burger!! read more

Carl's Jr - Dinning room. - Fast Food Near Me - Carpinteria, California

awful is all i can say. soggy and messy, avoid at all costs. just not a good burger anymore

This place is always dirty. The tables are always sticky. The person behind the counter seemed like he didn't want to be there or like his job. The place is horrible. read more

It was the worst burger I've ever had. Salty, barely warm. The bun was soft and falling apart. The wait person was unfriendly and salty. Unfriendly, I will never go back. And that there Flag Ship restaurant? read more

Giving 5 stars in hopes management will see this for the amazing customer service by Adrian! This young man helped a gentleman before me who his co worker (looked like the lady might've been manager sadly) was so rude to then helped me with such kindness. I had to step out real quick and he noticed where I put my drink and brought my food to me. I know these jobs are hard so I always throw shine to those who still make customer's experience great. Management I hope you recognize this young man :) read more

Horrible customer service!!!. People just don't know how to treat a customer. asked for sauce worker responded very rudely. Just tired of the way people act will no longer stop at the carpinteria location. read more

Food: 4/5 Wait: 2/5 Price: $ Presentation of food: 4.5/5 Presentation of restaurant: 4/5 Overall: 4/5 Made their fries FRESH to order, even their regular fries were fresh to death! And I usually only order criss cut! Right off the highway. read more

Carl's Jr - Front of the restaurant - Fast Food Near Me - Carpinteria, California

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I used to eat breakfast there almost every day but in the last 2 weeks that I ate there I got really sick twice!! I believe it was the sausage because it was like black and dried out! Sausage should be brown not black! So I stopped eating there. I'll get a burger from time to time but usually only with coupons. The workers are very friendly and helpful, it's just the food that lacks. It's pretty expensive for burgers but even when they give you specials by the time you buy the fries and the soda you end up spending even more than a combo. I guess every place is expensive now though. read more

Nicholas had an A+ attitude. Appreciate great customer service. Never write reviews, figured why not, my man was very courteous, even at the end of the night, close to closing. read more

We donned our masks during this Covid-lock down to get two boxes of 5 chicken tenders each. Found out later that there was also a 12-pack that came with 2 fries for the same price, but no one told us. Got the $15 tenders home to find they were so dry and overdone that they were barely edible. What a waste of time and money. I'm seeing a lot of bad reviews here. This is my home town. I sure hope someone does something to make improvements. read more

Carl's Jr - Very dry, over-cooked Chicken tenders (in the trash) - Fast Food Near Me - Carpinteria, California

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Food was extremely cold. The nuggets weren't even well cooked and the fries were hard. Do not come here unless you want to leave disappointed. read more

I am fat and don't like it when you forget my cookie! I pay for cookie I eat cookie I happy man

Every time I've tried to attempt to eat here with the family recently I have been given dried, burnt, inedible food. A waste of money. It's not even worth coming in with the coupons. The staff for the most part is friendly but does not always attend to the customers immediately. They also try to get away with closing hours early! Even though their hours for closing are late. I've wasted enough money on inedible food here. Can't say I'll come back. read more

Get the Beyond Meat burger! Finally, a delicious, juicy, cheesy, saucy burger that fills your craving for a burger with no guilt! (cruelty free) Please keep this on the menu. I'll keep coming back! read more

Driving through on road trip. No drive through. Went inside, wanted a shake, saw someone order a shake. When it was time to order, they don't serve shakes. Only 1 person in kitchen, 1 taking orders. Rude. read more

I don't write many reviews on here, less so for a fast food restaurant but man oh man did this place impress me. Right when I walked in Ruben greeted me like we were old friends and was a beacon of service from the moment I stepped through the doors. I tried the hot honey chicken sandwich, it came out within 3 minutes and was delicious. Bacon was crispy, the chicken perfectly cooked, and the bun was not soggy at all. I had a great quick meal and was so impressed by Ruben that I had to come on here to give a review. Thank you so much for being so kind and helpful. If you're on a road trip and Ruben is working you'll be in for a delightful pit stop. read more

ZERO STARS. I might be able to give more stars if I was actually able to eat there. But they closed 25 minutes before they were supposed to. And minus more stars for no drive through. You are right next to a super busy free way. So much for stopping really quick. *rolling eyes emoji* *flip off finger emoji* now I wasted 10 min writing this review and I'm still hungry. read more

There is pretty much no other fast food place to choose from for miles. We where heading out of santa barbara really late and wanted to pick up something to eat on the way. There is no drive thru. the place was pretty busy and took awhile to get the food. It wasnt very clean also, im glad its not my local carls read more

Horrible service. This restaurant advertises that it closes at 9:00 PM, but it consistently closes at 8:45 PM or 8:50 PM. As a healthcare worker who often leaves work well after 8:00 PM, I have to rely on restaurants like Carl's Jr. for my only meal of the day. Considering that there are very few restaurant options in this community that are open after 8 PM, this makes it very difficult for members of the community when Carl's Jr. will not honor it's posted times. I have written the corporate office multiple letters, and no one from Carl's Jr. management has ever acknowledged this basic concern. Additionally, i have spoken to the manager, and it is very clear that Carl's Jr. does not care about customer service. According to the restaurant manager, the corporate office came out and said the official clock about 10 or 15 minutes ahead of the standard time. If Carl's Jr. wants to close at 8:30, they should post this as they're closing time. When customers show up at the restaurant before 9:00 PM, the staff ignores them. Carl's Jr. is losing business on a regular basis, particularly because of its lack of consideration for its customers. The Covid pandemic should not be used as an excuse or justification for poor business practices. read more

it was the first time I've been in quite a long time and it was ok got a slight rush and orders slightly behind but the cooks in the back worked there asses off and the Mgr up front by herself cranked it up and was still friendly my order was correct so I was good thank you to Carl's Jr. for bringing back the sliders read more

If there was an option to give NO stars I would. I ordered my food and got the wrong order. I was given the wrong order number which is fine. Everyone makes mistakes, however, when I brought it to their attention they gave me an attitude and argued with me. Lots of nasty looks. The even spoke in Spanish, pointed to me and then shook their head in anger. I don't know why this place is out of business yet. Never coming here again!!!! Zero stars!! read more

Nicholas J. sincerely service is perfect, courteous polite. He and the man who clean the tables (forget the name). Thanks for making us feel we eat at a 5 stars restaurant. read more

Carl's Jr - Clean !! - Fast Food Near Me - Carpinteria, California

Ok, food was good, service ok, the only complaint I have why they charge 1dlls to use credit cards??

Never in my life have I ever been treated so badly at any restaurant or actually anywhere. There was a group of 8 of us that came in Friday 08/30/19 at 9:45pm. We waited at the line in front of the register to order, there was a couple in front of also Waiting. The man who was working there needs to be fired. While we were waiting there he never said we will be right with you nothing at all. He was dirty looking not wearing a Carl's Jr uniform. We were waiting 15 mins to come take our order. While waiting he was packing orders when he called out the numbers he yelled twice a number then he yelled out "what ever". The couple in front of us walked out he then walked to the front of the register looking at them astonished why they were walking out. I said to him they are leaving because they couldn't get waited on he said that's ok she didn't know how to speak and he couldn't understand her anyway. After waiting 15 mins to order finally we order and rung up he says here or to go I tell him for here he says well actually you are going to have to take it to go it's 10:00 I have been told by management that if you order at 10:00 it has to be to go. I was wondering why he made us stand there for 15 mins in the dining room all the seats were turned upside down on top of the tables getting ready for closing. This guy purposely made us wait so we couldn't have the opportunity to sit and eat inside. I told him what do you want us to do stand outside and eat our food in the parking lot? All of our party was saying really! We said forget it and left as we were leaving he was saying comments under his breath at us. The positive went to the Taco Bell in town and we were approached by friendly staff and had a great meal!! read more

Best fu*king Carl's I have ever been to in my life! Place is immaculate. Staff is over the top friendly and helpful. Food is Carl's Jr, so that's not really the point. But I would eat a big chicken sandwich off the floor of this place it's so god da*ned clean ! read more

Never again. This place has gone down hill. It's been 20min and still waiting for just a burger. What happen this place use to be on top of it. I'm not wasting my time here again. I don't recommend this place especially if your on lunch. read more