Tom's Collision is not worth the anxiety and aggravation. Even though they did a decent job on the…read morebody work of my 2018 Ford Fusion, they did not finish the engine in over 14 weeks! I have no doubt it would have been longer had I not stopped by in person and told Chris I would be there on Friday, July 11, to pick up my car, whether I drive it out or tow it out. I had AAA and another collision shop standing by. In March, right after my accident, Chris asked me what I would be willing to pay to have my car fixed. I gave him a figure, and he underbid that. (I did not have collision on my insurance at the time.) He asked for 80% up front and I paid it. He promised to have my car done by the end of April. He was making my car a priority. I was healing sprained hands and didn't go back to work until May 12. On May 9, Chris said the parts were painted but still had to be assembled. Give him one more week and he'd cover the cost of the car rental, which sounded generous, but then all the delays and deception began. It was one excuse after another. Tuesday, July 8, when I stopped in, I demanded to see my car before I left. It was buried behind a row of other cars in his lot. The hood was one piece (the damage had all been on the passenger side front), but there was no grill or headlights. It didn't look like much was done and I wondered how he was going to finish this by Friday. Of course, he didn't. He found a broken part behind the radiator and had to order it from Fords. Monday he would take it to Quick Lane for a front-end alignment. The Quick Lane mechanics found a broken control arm on the passenger side that Chris had not noticed! I paid $1,000 for the control arm and the alignment. I picked up my car at Quick Lane to find there was no AC! In this heat? Are you kidding me? I drove to Tom's Collision to collect the promised reimbursement for the last month of car rentals (8 weeks!), which he honored. Could I bring it back when I have a couple hours? No! He had 14 weeks and didn't get it done! I took it to Gorno Ford to fix the AC and paid again for these parts and services I paid to Chris up front in March. Meanwhile, I was back at Enterprise renting a car. Chris reimbursed me for the AC, but not without resistance. I thought maybe my first mistake was not checking reviews on Google before I accepted Chris's offer. Boy was I right! There are 50 reviews out here, and most of them are 1 star. He delays and deceives all of his customers and thinks he's doing us all a favor! He told me once, "My problem is I have too big a heart." Is this man living in the real world? What customers want is for a company to do their job with excellence in a timely manner and charge a fair price, not pity and the semblance of charity. When I picked up my car from Gorno's this afternoon and stopped in Tom's Collision for reimbursement for the 9th week of car rental and the AC Chris never finished, he started showing his true colors. He resisted. I demanded. He finally gave me a check for the AC but refused the car rental. He said, "I'm not the one who crashed my car!" There it is, Folks. Take your business elsewhere for your own peace of mind and for a job well done. Tom's Collision cannot provide that. And if Lyon's Towing recommends Tom's Collision, like they did to me, tell them, "Shame on you!"

Great experience out of a bad situation. It's never good when you have to spend money on auto…read morerepairs but the experience working with Chris at Tom's collision was all that you would hope for. Great work, a fraction of the cost of their nearby competitor and very personable experience beginning to end. All the reasons to support local Mom and Pop shops.

Quick and affordable service for two of our cars all in one week! Definitely a reliable source for…read moreauto repair. Thanks!!

Redford Auto Repair was a great place to get my car repaired. Needed a new exhaust system and the…read morehad the best price and the best service. They offered free towing which was wonderful. The time from start to repaired and on the road was impressive. They communicated the details thoroughly through the repair process as well. The have 5 bays and a collision shop in the back lot of the building. They have a comfy waiting area as well. I'll be coming back here from now on for all my auto and truck repairs.

Dylan's collision did great for our 2019 Lexus GX 460. Painted our fascia plastic grill. Looks…read moregreat. Thank you. I will be back with all my misfortunes to our vehicles.

I had to bring a truck in after I tore a small hole into a door. Dylan and team gave me an estimate…read morethat was about half another company's estimate. They said it would take 3 days and it took three days. They also came in about $200 below the estimate, which was highly welcome. I hope I never have need of another collision shop again, but if I do I know where I am going.

Always a good resalt. Friendly and always on time…read more Very fair pricing. And willing to listen to insurance complications.

Thorough, quick, friendliness & worth the cost, exact, complete, clean building and easy access.read more

By far the best customer service that a person could ask for. They followed through with their…read morecommitments, stayed in contact through the entire process while working with my insurance company. Top notch work, the alignment on the hood and fenders is perfect, along with an outstanding paint job.

A utility van had side swiped my husbands truck, ripped off the driver's mirror, which put a large…read moredent into the door. Professional Auto Body, took care of us, made sure we took the proper pictures for a insurance claim and received the proper parts. Dave and Dave Jr were very respectful of my husband and I. In October we are going back to them to remove some rust on our truck. Excellent service and very friendly

Just realized I never updated... So about a year ago we…read morewere rear ended on the highway. Fortunately no injuries. Had the car towed to Classic. Aside from delays due to supply chain issues on parts, everything was top notch work. Highly recommended. Again.

I took my truck here not too long ago after a deer jumped out in front of me. My whole front left…read morequarter, driver and rear door were pretty dented. All of the painting is done in-house. I was glad to hear this , because it eliminated a lot of the wait time. My doors were painted and replaced and the quarter was fixed all within a couple of days. This is a 5 star repair shop based on service, price, and work done. Highly recommended.

John has provided service on two of my cars in the last year and the work and customer service is…read moretop notch.

They made the repairs within 5 minutes of my arrival. The price was reasonable. Very friendly…read moremanager.

Great place! Stopped by for an estimate, staff were all friendly and helpful. Got a good price…read morefor the repair. Was able to schedule the service the next day, car looks like new, and final price was only 2/3 of the estimate!

I will be recommending Ross-Beakes Collison to everyone and anyone! I hope to never need them…read moreagain, but if I did, I wouldn't hesitate to contact them. Their communication was fantastic, their time and cost estimates were correct, and the work they did was absolutely phenomenal! Not only did they beautifully repair the damage to my vehicle's rear end, but they washed and cleaned my car and it smelled and looked brand-new! I'm blown away by the entire excellent experience I had with Ross-Beakes! Everyone I spoke to when I was there was friendly, knowledgeable, and extremely kind. Thank you Ross-Beakes!!

Family owned and great customer service. Been there many times and they always do a great job.read more

Very fair pricing and timely repair of my car. You can really feel the family business vibe of the…read moreplace and you just know you can trust them.

Ended up in a small collision went threw State Farm that recommended me here,…read moreVery glad I ended up going here great ppl here my car was done quick they gave me updates and answered all my concerns, I definitely will be using this shop moving forward and recommend you do as well Took my car in on 3/26/25 Picked up at 4/2/25 Super quick! And car looks spotless

Amazing shop. Fixed my front end to look like new for more than reasonable pricing. I am very…read morehappy with how my vehicle looks now. Staff very professional, helpful, and honest. They went above and beyond. Would definitely recommend checking them out.