My battery croaked on my 2019 Escape. They came out with a new battery, and mechanic installed…read moreit (battery is located in a Screwy, inaccessible area!). Mechanic was Very nice, pleasant, professional and helpful. The Mobile Unit Coordinator was Great, follow up Great, Response time, Great. 10 out of 10

I went in to test drive a car. They took down my information "for later."…read moreI told them I was not ready to buy yet but they made a hard inquiry on my credit report that will bring down my score for two years. Now I have to jump through hoops to contact Fifth Third bank to get it off my credit score. When I called Southgate Ford they lied and said it was a "soft inquiry" and would come off in a couple weeks. I will never go back.

I just leased my new Traverse last Friday - first Chevrolet vehicle ever! And I have to say that…read moremy experiences with the general manager, sales, and finance departments were excellent. You can buy a new vehicle anywhere - it's the people that make the difference in the car buying experience, and Dick Genthe does it right! Duane Hess handled the lease of our vehicle. He was friendly, knowledgeable and patient throughout. He made sure to take me to my new vehicle and show me many of the features that I would have never discovered on my own. Let's face it - I'm never going to read the owner's manual, so this overview of the vehicle was critical and he did a great job. For example, I have seen the TC button on several of my other vehicles, but I finally know when and how to use it! He had me set up the On Star and my Chevrolet apps and we made sure I had set everything up correctly. I made some sort of entry error in the set up along the way, and Duane was so patient with me and helped troubleshoot where I went wrong. I left the dealership with everything working properly. I emphasize his patience because we were there on the last day of the month, and the dealership was incredibly busy. He could have easily breezed through the process to move on to another customer, but he made sure everything was just right before we left. Brad Wise, the General Manager, checked in on us while we were there. He was friendly and interested in making sure everything was going smoothly - it was! He clearly has surrounded himself with a great staff to make our experience positive. We had the kids sitting in the waiting area watching TV while we filled out the paperwork, and he took the time to visit them and he gave them each a bobble head car. Even the boys were happy with the new car buying experience! Keep up the good work, Dick Genthe! It's easy to see why you are a leader in sales for Chevrolet.

I was looking for a new 2026 Chevrolet Equinox and found the vehicle with the options I wanted at…read moreGenthe Chevrolet. After negotiating the price, I was sent to the used car finance manager to complete the paperwork. On his I-Pad he directed me to sign. I asked what I was signing. He said I was approving the odometer reading on the vehicle. He then proceeded to use my signature to complete the contract and only reviewed the monthly payment with me. Totally deceptive and unethical. Buyer Beware!!

great people to work with helped me get insurance and talked me through everything, Bryan is a good…read moreguy will helped with a lot.

I inquired about a 2016 Ford Taurus SHO on George's website. I received a text at 1:15 EST that…read morethe vehicle was available and would I want to schedule an appointment to test drive it. I set the appointment for 2:30 EST. I left work early to go test drive the vehicle. I arrived early for the appointment at 2:24 EST. Once I spoke with the salesperson and the Manager I was informed that the car had been sold last week. They tried to pull the old "bait and switch". I do not appreciate my time being wasted and leaving work early for absolutely nothing. I will take my business elsewhere. BEWARE OF GEORGE'S SHADY PRACITCES. No way to treat a customer.

We get our oil changed here, and they are quick, and efficient. They are always friendly, and go…read moreover details of what's being done. They have great customer service, and when our car bumper needed to be fixed they did a really good, and I feel in love with the loaner car lol I drove that car everywhere; my neighbor ended up buying one because they liked it so much. My husband liked the loaner car too. I highly recommend dealing with this company with the services I received. They did a really good job, and I was well pleased.

I had called on the specials they were running and the sales manager told me that they had lot of…read morecars on the lot with those specials. Drove 45 minutes and then was told yeah, we are waiting on vehicles. Why lie over the phone about all the vehicles that they had ready to go under the specials they were running? Wasted 90 minutes of driving time, just to find out the vehicles under the specials weren't available.

Scammed. $23,706.44 for a 2021 Kia with 60,000 miles, due to…read morebeing naive in a compromised situation, getting caught up in Big Bob and his team mate's charming shell game, and not walking away when when we felt 'nothin's wrong but somethin aint right.' Feeling nauseous every day since. Time will tell if this car has issues. Credit score has also plummeted since the deal.

Them doing a "soft pull" , I got hard hits on my credit by 3 companies. My credit union won't even…read moredo business with them. They "accidentally" thought I said a different credit union. I said it twice. They knew before they sent the package off. Now it's going to take a while to recover.

Went here to test drive a few cars. That went well at first. Drove a car that was above blue book…read moreby $2000.00 I stopped while test driving to look under the hood of the vehicle. It was filthy and looked like it had not been cleaned since the car was built. I questioned why is the car so high above blue book? The Salesman's manager sent me their 172 point inspection detailing all that was fixed when they got the car. The report states The following services : Oil & Filter , Engine & Cabin filter , Drive Belt replaced , LF RF Struts replaced, a brake job with pads and The complete interior and exterior detail. To perform these services you would have had to enter the engine compartment 7 times to perform all that service. And the Detail missed a lot under the hood. I couldn't believe when I opened the hood to check the oil how dirty it was in the engine compartment. It makes me wonder about the overall care from the previous owners. This and the 1600 over blue book gave me pause since the 172 Point document assured me all that was done. I have to disagree with this report. If the engine compartment was entered this much, why was it not cleaned up? I have attached pictures of the car on your lot and one from another lot. Both cars are the same year 2010. Same model, same engine. The clean car has 6000 less miles on it and they offer $9500 out the door and offer a powertrain warranty to 200K. Ric offers the same car more miles as is no warranty. I sent these concerns and pictures to Ric G. the manager who assured me he would look into the matter and get back to me shortly. That was 3 days ago. Still waiting Ric ! So I would look elsewhere if you expect a fair deal here. What I didn't tell them was that I need three cars not just one. But if you can't get satisfaction on the first one you know you are at the wrong dealer to start with. As of this posting Honda of Southgate is Ghosting. A picture is worth a thousand words. Attached is the report and what it claims was done. Would you actually believe they did what they claim in this report? They claim they were under this hood 7 times and no one bothered to clean the engine compartment even though the last item on the list is inside/out detailing? Still waiting for the get back to me shortly.

From the owner: Your downriver Honda dealer!! We can handle anything you need Honda wise. From sales to service…read moreto parts we do it all. Call me at 734-308-9135 to schedule a test drive!! Ask for Trevor!!

I chose to purchase a used vehicle from this dealership because they repeatedly emphasized that…read moretheir "A Lot" vehicles are thoroughly inspected, are more reliable than vehicles sold on a "B Lot," and that they stand behind what they sell. Unfortunately, our experience did not reflect those promises. Less than 24 hours after taking the vehicle home, we discovered the driver's side nighttime running light was not working. Since we purchased the vehicle during the day, there was no reasonable way for us to notice this before leaving the dealership. We contacted our salesperson the very next morning because we considered it a safety issue and believed it should have been caught before the vehicle was delivered. The salesperson's response was simply that it "could have happened when you drove it off the lot... sorry." We then spoke with the General Manager, whose response was essentially the same. She explained that bulbs can fail during test drives or even while the vehicle is sitting on their lot after it has been inspected, and therefore there was nothing they could do. While I understand that bulbs can fail unexpectedly, that's exactly why I would expect a dealership that prides itself on thorough inspections and standing behind its vehicles to verify that basic safety equipment--especially exterior lights--is functioning before handing the keys to a customer. Whether the bulb failed during a test drive or while the vehicle was on the lot, it was still not working when we took delivery, and we reported it less than 24 hours later. This review isn't about the cost of replacing a light bulb. It's about customer service, accountability, and honoring the promises made during the sales process. We expected the dealership to acknowledge the concern and make a reasonable effort to resolve a safety-related issue discovered almost immediately after purchase. Instead, our concerns were dismissed. If you're considering buying from this dealership, I recommend thoroughly checking every feature of the vehicle yourself--including every exterior light--before driving off the lot, regardless of the assurances you receive about their inspection process.

The current used car pre owned salesman at southgate lincoln is a bad salesperson. I have done…read morebusiness with the dealership for years but the salesperson I had interacted with today was trying to protect his $150 commission as I was spending my $30,000 on a used car purchase. He asked me to go somewhere else as he refused to counter offer my offer on a $30,000 purchase. He told me to leave his presence and go somewhere else. I was appalled. Today is November 23, 2025

Don't purchase any vehicle from here unless you want a car that won't last a week. It doesn't…read morematter the light they announce because the past 5 yrs, every vehicle I bought, green light or red. had a either a blown head gasket, blown engine, rod knock, died at the gas station when I turned it off to get gas or air in my tires, and then sat stranded because they had just jumped the vehicle to bring it up to me from the back. Never did I buy a *non runner* as they say they have listed but yet every car has been jumped to bring up to me. Knowing I'm getting a car from the auction I know I'm probably going to have to put a little money into the vehicle but not an engine. I didn't buy nonrunners. I've been there and done that to salvage what I had been stuck with. All that is coming through here is the cars from the dealers nearby that can't sell them on their lots. They rig them up, to get them there and take a picture and thats that. There should be some sort of verification process to what is listed. We as buyers like to have faith in the process and hope we at least make it home when we buy a runner. They have non runners listed with reasons to why and then they have cars sold as is for the same reasons that the non runners are. There is no difference in the actual state of the car, basically if it gets started and makes it to the front of the building then its a runner. Cars in the "as is" or red light sometimes are listed with conditions like ROD KNOCK or NO START or TRANMISSION ISSUE. This brings me to Feb 22, My fiancé won the bid on the 2003 Range Rover listed as red light, ((that was just bought on the 1st by another bidder because he didn't finish the purchase)). Jeff has personally assisted us with a similar situation in 2022 when the auction had listed a vehicle "on accident" as a green light and it turned out it wasn't supposed to be "green light" the new guy messed up they said. Well the car smoked so bad out the engine it took me 3 hours to make it home and I got pulled over on the way home it was so smokey. I had to keep pulling over to let it cool every 4 or 5 minutes. That time they took the vehicle back and returned my money. This time its another similar situation only there is no returning of despoit and I didn't leave the lot with this vehicle. Somethings didn't add up doing my own carfax on it and I reached out to Jeff and let him know. I asked him if he could have someone start it up and see if he thinks I will make it home, If I couldn't I wasn't towing it because I didn't purchase a non runner. I asked him to let me know before I wasted my time and he didn't respond to the question after 2x so I drove all the way up there to go just listen to the vehicle. Well what do you know. They brought the vehicle from the back with the hood open because they had to jump it and it seriously sounded like the piston was about to shoot right through the engine. It has clearly been in a flood ..the interior was a clear indication and when I looked up information on this vehicle the few sites leading back to the VIN were. cleanvin or salvage sites that it was listed it. Clearly this car hadn't been driven more then 2k miles in the past 5 yrs according the carfax and was passed around as far as they towed it. The dealer right around the corner made it with the car as far as he could to go sell it 2 mins down the road at GDAA, where they take no responsibility for what the car is listed as or what the owner/dealer lists about it. Esp, the dealers that bring in their garbage but dont disclose the car has a blown engine because GDAA just takes their word for it.. GDAA only supposably inspects the green light vehicles and all vehicles brought in by dealers are listed as red light, go figure. Since Covid and the auction moving, they haven't ran the cars through like they used to while we bid. At that time, we actually got to hear atleast what the car sounded like started. *Which most people can hear a ROD KNOCK or SEE SMOKE coming out of the hood or exhaust. If we wanted to buy junk, we would go to a junk yard.

I bought a donated vehicle for my wife here. Good experience. I recommend going to the preview time…read moreto look over what you're buying.