Unfortunately we had gotten into a car accident and our car was towed here. Lyons towing was very…read morehelpful and kind. When i needed to stop by to get our stuff from our vehicle that was totaled. We were having a hard trying to get an Uber to fit our bags, so Michelle and her husband offered to drop us off to our house. Honestly that was so sweet of them to offer because they didn't have to. It was just in time before it started to rain too. They have been here in business for over 60 years strong. It's a family owned shop and i can say they gave me a great experience making what i was going through easier.

Excellent response time to auto lock out situation; got me up and going in no time. Thanks !read more

My husbands truck broke down in the parking structure at the airport and needed towed 10 miles…read moreaway. They quoted $700!!! Talk about price gouging!!!!!

By far excellent service. I do believe they have had the contract with the airport for years…read morebecause of their excellent reputation so to the other person's review. That definitely lends to their character because even if they didn't have the contract I'm sure they would be reasonable and just as courteous and kind. The owner is very Hands-On and is a respectable old school type of guy which is unique in this line of work he is very trustworthy I and will bend backwards to help you. His office staff we're extremely Pleasant and diligent in responding to my request in a prompt Manor in all reality I couldn't ask for better service on the phone compared to the other options I spoke to that day. But a big feather in their cap is their drivers. Their drivers are extremely skilled and knowledgeable unlike many other companies which have drivers that fall back to this type of job. Plus I have never seen cleaner trucks. If they take that much pride in their appearance you know they will take pride in their service and how they treat their customers. . Will definitely recommend them in the future. They responded to my tow promptly. And even had a way to fix part of the issue before we even got it on the bed of the truck. Great job

Great to work with, very nice people and easy to work with and they understand your towing needsread more

I would give a zero rating if I could, I was completely taken advantage of. The guy on the phone…read morethat sounded like he was on drugs said they would tow my car to Riverview Towing, which would be $90 and they would look at my stuff and try to fix it. If not they would take it to somewhere local. To my surprise I was charged another $50 for towing to another car garage and I was charged another $50 for a diagnostic. I was NOT notified beforehand I was going to be charged for. If I would've known all of this, I would have towed it with a different company to somewhere closer that my car was to a car garage that I'm familiar with, $190. Later I realized I was definitely bamboozled!! I haven't even gotten my car worked on yet

Had a alternator replaced on our mini van and the service was amazing. The mechanic even took a…read morelook at my other vehicle regarding a possible electrical issue. He diagnosed no issue and was beyond honest! Thanks Guys!!

Awesome work Awesome prices . The guys did work Fast and affordable . Car repair work has…read moreskyrocketed its nice to get honest fair priced work done. Plus work was done right.. Will Go back again. Thanks

I found this service by doing a Yelp search…read more I was stranded on a Saturday. My call was answered immediately and the dispatcher sent someone to meet me. I had no idea what was wrong with my car. I explained the issue to the tow driver, who arrived in about an hour's time. He didn't offer any solutions or suggestions, but I was still grateful for his professionalism and timeliness. He also allowed me to ride with him to my home - which was supremely valuable. Perhaps the tow company merely tows and doesn't offer suggestions. Turns out that all I needed was a battery.

Despite my warnings, the operator dragged the front fascia of my Saturn Sky on the driveway. Then…read morehis truck leaked hydraulic oil on my driveway.

I called for service they came on time an very professional on their job they helped me with my…read morebudget to

From the owner: Emergency towing services. Lockouts, fuel delivery, tire changes, jump starts. Friendly service…read morenear you, call us today. For quick service please call 3132401273 we're open 24/7

Tom's Collision is not worth the anxiety and aggravation. Even though they did a decent job on the…read morebody work of my 2018 Ford Fusion, they did not finish the engine in over 14 weeks! I have no doubt it would have been longer had I not stopped by in person and told Chris I would be there on Friday, July 11, to pick up my car, whether I drive it out or tow it out. I had AAA and another collision shop standing by. In March, right after my accident, Chris asked me what I would be willing to pay to have my car fixed. I gave him a figure, and he underbid that. (I did not have collision on my insurance at the time.) He asked for 80% up front and I paid it. He promised to have my car done by the end of April. He was making my car a priority. I was healing sprained hands and didn't go back to work until May 12. On May 9, Chris said the parts were painted but still had to be assembled. Give him one more week and he'd cover the cost of the car rental, which sounded generous, but then all the delays and deception began. It was one excuse after another. Tuesday, July 8, when I stopped in, I demanded to see my car before I left. It was buried behind a row of other cars in his lot. The hood was one piece (the damage had all been on the passenger side front), but there was no grill or headlights. It didn't look like much was done and I wondered how he was going to finish this by Friday. Of course, he didn't. He found a broken part behind the radiator and had to order it from Fords. Monday he would take it to Quick Lane for a front-end alignment. The Quick Lane mechanics found a broken control arm on the passenger side that Chris had not noticed! I paid $1,000 for the control arm and the alignment. I picked up my car at Quick Lane to find there was no AC! In this heat? Are you kidding me? I drove to Tom's Collision to collect the promised reimbursement for the last month of car rentals (8 weeks!), which he honored. Could I bring it back when I have a couple hours? No! He had 14 weeks and didn't get it done! I took it to Gorno Ford to fix the AC and paid again for these parts and services I paid to Chris up front in March. Meanwhile, I was back at Enterprise renting a car. Chris reimbursed me for the AC, but not without resistance. I thought maybe my first mistake was not checking reviews on Google before I accepted Chris's offer. Boy was I right! There are 50 reviews out here, and most of them are 1 star. He delays and deceives all of his customers and thinks he's doing us all a favor! He told me once, "My problem is I have too big a heart." Is this man living in the real world? What customers want is for a company to do their job with excellence in a timely manner and charge a fair price, not pity and the semblance of charity. When I picked up my car from Gorno's this afternoon and stopped in Tom's Collision for reimbursement for the 9th week of car rental and the AC Chris never finished, he started showing his true colors. He resisted. I demanded. He finally gave me a check for the AC but refused the car rental. He said, "I'm not the one who crashed my car!" There it is, Folks. Take your business elsewhere for your own peace of mind and for a job well done. Tom's Collision cannot provide that. And if Lyon's Towing recommends Tom's Collision, like they did to me, tell them, "Shame on you!"

Great experience out of a bad situation. It's never good when you have to spend money on auto…read morerepairs but the experience working with Chris at Tom's collision was all that you would hope for. Great work, a fraction of the cost of their nearby competitor and very personable experience beginning to end. All the reasons to support local Mom and Pop shops.

My car needed a tow the day after Christmas and I had a wonderful experience. The person who…read moreanswered the telephone was a little hard to hear, very professional. The driver (Craig) called me to tell me he was here, which I was told 45 minutes, it was more like 10 - 15 minutes. He was respectful of my car, did a wonderful tow and basically made me feel like I was the most important client of the day. I asked for a card, he not only gave me a couple cards but also one to attach to my refrigerator, which I'm a big fan of. Thank you for your service and for being so kind.

Very quick response time. Driver was knowledgeable and professional. All around great experience!read more