I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

Taken car to them three times for the same problem. They "fixed" it each time. Took it to a…read moredifferent mechanic and it's fixed first time at half the price. Clearly a rip off

What a delightful alternative to the interminable upsell misadventures and lengthy waits at a tire…read morestore! Yeah, Discount Tire, I am throwing shade in your direction. I ordered tires on-line (www.tirerack.com) for delivery to my home. Menards Mobile Tire Service came to my home. All the work was done in their fully kitted out van, in my driveway. I saved ~$100 over the best in-store prices/specials and avoided unnecessary bemusement. Will I use them again? Absolutely, yes.

Like their last reviewer, I CAN NOT IMAGINE a good reason to ever go back to the standard retail…read moretire experience. Hours long waits? Higher overall price? WHY? I, too, ordered a full set of "snow shoes" from Tire Rack for our little girl and I've got to be honest. I was skeptical. Almost everything that could go wrong sincerely tried. FedEx delivered late and it was POURING rain on my installation date, but Menard's was communicative and clear, "We'll be there!", and they were, and the entire ordeal cost about $100 less than it would have had a conceded to sitting and watching a tire shop work on someone else's car for two hours. Install took a little over an hour and went off without a hitch. And like I said, the communication, service and setting of expectations was smooth all the way through from booking to confirmation to installation and payment. Better than what you expect... Menard's is what you'd hope for. Thank you guys. If you're the future of the business, the future looks great.

Friendly and helpful. These guys are the real deal. Won't sell you a whole set if you just…read morepunctured1. They will try their best to get you a comparable used one. When they can't find a used one, their prices are good on new ones. Beautiful dogs too!

This business is the real deal. My son-in-law went there to…read morehave his tires put on his van. Unfortunately, there was an incident. After two hours of driving, the left rear tire came off the vehicle. Destroyed the new tire, and rim. Also the wheel bearing He had it towed back to Michigan near where the tire shop is located Cost him $800 An employee from the tire shop out replaced every single part that was bad from the tire coming off the vehicle Including a brand new tire and rim. Also reimbursed for all the towing expenses. This company is 100% honest and true and stands behind their work That's something that is almost impossible to find today I would recommend this tire shop 100%

Always had a good experience with this location. Always dealt with Jack and he is amazing at his…read morejob! I highly recommend asking for him if you go here!

Took way longer than expected. The front desk person told me 45 min and it's been over 2 hours…read more They should have told me to make an appointment for another day. I won't be coming back.

Honestly for a tire shop I was highly satisfied with my experience. I brought my Tesla in for its…read morefirst set of tires, and my primary concern was that they knew how to lift my car without damaging the battery. The tech knew what settings my car had to be set to and knew how to use the pucks needed to lift the car. I bought my tires online using their credit card (it gave you 5% off which was a pretty good deal) and made my appointment online. I walked in for my 8:45am appointment and my car was done at 9:50am which I thought was a reasonable wait time for the shop being pretty busy. The negative reviews are most likely coming from people that walked in an expected everyone to drop what they were doing to care care of them. Make an appointment online, buy your tires online, and it will be a very smooth process. Staff were very friendly too and provided a good service. I will use them again in the future.

Ive been here before but wow was this experience bad. I set…read morean appointment and was told 45 minutes. All normal.. They fell way behind and kept assuring me they would finish on time. They missed 4 quoted completion times. They were polite though.

I always get great service here at Lobo tires in Wayne Mi,quick & courteous with a wide array of…read moretires and wheels

Lobo Tires provides the finest in service and support for tires of all kinds. From cars, to trucks…read moreand motorcycles, Lobo Tires is a company you can trust to provide you with the best in quality. Staff and Management at this location are engaged and professional. They exhibit and practice the highest levels of technical ability. Safety is their first priority. Cost are reasonable. The provide the best products across all types of tires and support items for your vehicle. Whether you are replacing a tire, changing out your whole set, buying tires for a private vehicle or outfitting a fleet - Lobo Tires is a leading, concerned, reputable company. There are many reasons to ensure that your tires are in good shape - Safety First! Here are a few items to consider when in the market for new tires or repairs - Well-maintained tires ensure optimal grip, traction, and handling, reducing the risk of accidents and maintaining overall safety on the road. Good tire condition allows for better control and maneuverability of the vehicle, especially during emergency situations or adverse weather conditions. Properly inflated and aligned tires minimize rolling resistance, leading to improved fuel efficiency and reduced fuel consumption, saving you money and reducing environmental impact. Regular maintenance and repair help extend the lifespan of your tires, allowing you to get the maximum value from your investment. Worn-out or damaged tires can negatively impact your vehicle's acceleration, braking, and cornering capabilities. Well-maintained tires contribute to overall vehicle performance. Many countries and regions have laws and regulations that mandate minimum tire tread depth and condition. Keeping your tires in good repair ensures compliance with these requirements and avoids potential legal issues. Properly inflated and balanced tires provide a smoother and more comfortable ride, reducing vibrations and road noise. Regularly inspecting and maintaining your tires allows you to identify and address potential issues before they escalate into major problems, helping you avoid unexpected breakdowns and costly repairs. By maintaining your tires, you reduce the need for premature replacements, minimizing waste and the environmental impact associated with tire disposal. Some insurance policies require vehicles to be in a safe and roadworthy condition. Neglecting tire maintenance may result in coverage issues or claims denial in case of an accident.