Super honest with detailed estimates. Very nice people. Will not go anywhere else in the future.read more

Over priced place, the highest out of three quotes. You can do better, I saved a lot just by…read moregetting other quotes. It's real simply and makes a difference with little effort.

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

Taken car to them three times for the same problem. They "fixed" it each time. Took it to a…read moredifferent mechanic and it's fixed first time at half the price. Clearly a rip off

Brought a car here to get it checked out before purchasing. The mechanics were fair and checked the…read morecar out without bias. What was amazing was that they did it for free. The customer service was very friendly and I definitely would come back for service.

They are honest, knowledgeable, and do great work…read more Sometimes the line to be seen is a bit long as it is a first come, first serve situation. I have had breaks, exhaust, suspension, etc done at this shop and the price is always reasonable. Tom is a great guy and I have known him for years, all the other mechanics seem to do great work also.

Have trusted them for years with my vehicles and my family members vehicles as well. Friendly,…read moregenuine and fair.

Took my car in to find out what was draining my battery, they said I had the wrong battery in my…read morecar. Told me a fair price with a 3 year warranty ended up being same price but a 5 year warranty. Highly recommend. Professional, fair prices and great customer service.

Great guy, prompt, trustworthy, knows what he's doing, and very supportive. Can't beat the price,…read morenor having the service at my place. Count yourself lucky if your car is broken and you're able to get Will to fix it.

If you value your car, your money, or your sanity, avoid this mechanic at all costs. I was quoted…read more$250 over the phone, but the moment he saw my car, the price magically doubled to $500. That should've been my warning sign, but what happened next was unbelievable. Apparently, I am not the only person he ghosted mid job. Every part of my vehicle he touched ended up damaged. Hose clamps? Left off completely. Interior trim? Broken. Hood latch? Destroyed. The "repair" he did created more problems than I walked in with, and I had to pay over $800 to a real mechanic just to undo the mess he made. That's not an accident -- that's incompetence on a level that shouldn't be anywhere near a toolbox. And once the damage was done, he vanished. No returned calls, no accountability, no attempt to fix what he broke. Just silence. Based on my experience, this person has no business working on cars. The lack of skill, honesty, and professionalism is staggering. Do yourself a favor and stay far away -- your wallet and your vehicle will thank you.

Fair price and honest service. I was able to bring my own parts, which saved me money. They're…read moretransparent and don't try to push extra work. Definitely a shop you can trust.

Outstanding service, amazing people, and truly fair pricing. You'll end up paying more for less…read moreanywhere else.

This is the best garage around. Prices for work that I've had done is 40-50% lower than belle tire…read moreor dealer, and probably better. No complaints here.

A friend of my aunt started coming here years back when the dad My aunt comes and now I come when I…read moreneed mechanical work Had The brakes done on my Cadillac got me right in I haven't had an issue with the brakes since being replaced charged me decent price friendly people they will continue to have my business.

Vito is an outstanding mechanic that is honest as the day is long. Always shows you what's wrong,…read morewhat he's going to do to fix it and explains all the steps. I cannot recommend True Care enough. Rare that you can trust a mechanic and Vito is a guy you can trust. Very impressed.

The power steering hose in my care corroded away and caused my car to make a hellacious noise when…read moreturning the steering wheel. I took it to Vito at True Care. After examining the situation Vito explained that that repair is typically very difficult and usually winds up with having to replace the steering rack as well as the hose because of the way it is assembled. He gave me a ballpark figure of around $1,800.00 and also recommended that the sway links be replaced. He had shown me that they were pretty well shot a while back. I needed the car BADLY by Monday, (it was Thursday afternoon) he said he couldn't guarantee I would get it back by then. He called Sat. afternoon to say the car was fixed, he managed to get the part out without having to replace the rack AND saved me $1,000.00 to boot. He also brought the car to me, and I took him back to the shop so I could test drive it and I had no way to get there to pick the car up. TALK ABOUT GOING THE EXTRA STEP!! VITO IS THE MAN!!!