The staff and doctor are amazing! I feel that they truly care about my eye health, and about me in…read moregeneral. It has always been around 3 years between my appointments and they still remember things we discussed (not in records) previously. I don't know how they do it!

Poor communication. Unnecessarily difficult. Unprofessional. Complete waste of time…read more A page on their website (i.e. "Location, Hours and Contact") has a link to a site for ostensibly scheduling an appointment (i.e "Contact us now to schedule your appointment"). So, I did. Except, contrary to appearances, that doesn't actually schedule an appointment. Somebody from the office called a few days later to say they didn't actually have an available appointment. If the "Schedule and Appointment" site is not actually for that purpose, then be explicit about that. I got an exam elsewhere and then gave Kessler Optical a second chance because they supposedly carry a line of frames in which I was interested. I walked into the business during their stated hours of operation, only to be told they don't accept walk-ins. If that's their policy, then they should state that on their website. I should add that the woman at the front desk was unapologetic about any of this and unnecessarily difficult. If a business repeatedly fails to communicate clearly and inconveniences a customer as a result, then the business should acknowledge that and, ideally, try to make amends. Kessler Optical did none of that. I had limited time and needed to place an order for new glasses quickly before traveling for the holidays. Kessler Optical was a waste of precious time.

Dr. Meyer has been my optometrist for about 15 years. She is by far the most thorough and patient…read moreeye doctor I have ever had in 65 years of needing glasses. Recently I had an unusual eye situation; Dr. Meyer understood it better than a local ophthalmologist who was always in a hurry and never did listen to me as I tried to describe what happened. I have little experience with the frames issues mentioned here. Dr. Meyer understands and assists me with the somewhat unusual visual needs that I present her with. The lenses I prefer cannot be made locally; she has had no difficulty limiting her services to examination and refraction, for which her charges are very reasonable. I send my prescription to a specialist half way across the country who puts new custom lenses into my frames.

Dr Heckman is exceptional. She is very thorough and explains things in a way that is…read moreunderstandable. Highly recommend.

Aqsa was so kind when doing my testing! I felt very comfortable and the entire contacts process was…read moreseamless! Dr. Armstrong was very nice and was extremely informative. Thank You!

I was looking for a new eye doctor and called for an appointment. It was an emergency situation…read more When I chose '1' to make the appointment, I heard a beep and the call ended. Tried again and the same thing. Then I got a text saying they couldn't answer the phone and to let them know via text what I needed. I sent a detailed message and asked if they could help. No response. Not even a 'sorry, we can't help' or 'our first available appointment is in two weeks,' or, 'We're not accepting new patients.' Worst way to treat prospective customers, starting with not even answering the phone.

Went there for eye exam and new prescription glasses. They…read morewere expensive, but i picked an expensive frame. the total for my glasses were $530. Although this was expensive the prescription was a better, sharper quality then glasses that I received else where.You get what you pay for. Everyone was very nice and helpful. Would go there again.

Great people to work with and excellent service. Decent selection of frames. I've gotten 3 pair of…read moreglasses here and love that it's a local business.

Dr. Wilson was kind, patient and thorough. She explained things clearly and was very positive. I…read morerecommend this practice!

Dr. Bennett was very professional and courteous. Very quick and…read moreand complete. I would highly recommend.

If you have a child or individual with any type of Medical diagnosis do NOT go here!! My daughter…read morehas Down Syndrome and has been seeing an ophthalmologist for several years. Due to routine care we decided to see an optometrist at Eyemart express which was Dr. Balgemann. After the eye exam it took almost 3 weeks to get her new lenses in. He indicated that the change he made was very significant and if she had any issues such as headaches or could not tolerate them to just give him a call and he would adjust the prescription without seeing her. I had my daughter wear the glasses for at least a week and she was continually getting headaches and struggling while at school. I called the office as instructed by the doctor and was told he was at the office for a couple days and would return my call as soon as he was in. Never received a call so called was told he was with patients and would call when he was available. Waited another four hours called him back again and was still told he was with patients and wouldn't be able to see her for another almost 3 weeks and would not adjust the prescription without seeing her. I called the office and advised that I would be bringing my daughter in because she needed to have her prescription corrected. We sat in the office for over an hour and then were told he could not see her. He was booked for the day and was leaving. I asked for a refund on our exam and glasses as I will be taking her elsewhere and was told the manager on call couldn't make that decision.....I will be calling the corporate office as this is completely unacceptable and I highly encourage others to seek a different healthcare providers in the area! Not to mention the staff that works in the glasses section was also rude and put me on hold for at least 10 minutes before I finally hung up. They have all my contact information and of course no one called me back.

We LOVE Dr. B! (Balgemann). We have been going to him for many years. He is very kind and you feel…read moreso relaxed with his eye exam. He doesn't rush you and makes sure you are pleased with your exam/prescription. I am due up next month for exam and lenses, etc. He is the only one I will have as an optometrist. My husband tried him once and has been going to him ever since. Try him. He's the best! (He's also great with children and the elderly).

Did you know this place has its' own Medical Spa?! I didn't until a friend told me about it last…read moresummer (2017) and I've been a monthly client ever since! I was skeptical at first given the name "surgery center", but she was right! Their services are top-notch, prices very fair and reasonable and their main aesthetician Chelsea, is fabulous! She is knowledgeable, professional and completely passionate about helping her clients achieve whatever it is they wish. I've been struggling with hyperpigmentation on parts of my face and she has gone above and beyond in helping my skin, to the point that those trouble areas have almost all but faded! She also takes the time to help you with a routine that is achievable at home. Highly recommend!

I went in for a breast augmentation consult. At that time he did something called rapid breast…read moreenhancement which required no pain meds. His manner was very curt and off putting. He said he wouldn't do that procedure without also doing a breast lift. He claimed it would be painless and I could go out to dinner the same night. He also claimed that the implants could stay in for over 20yrs. He insisted on silicone and said it was perfectly safe. All were red flags. I thought he'd give me an idea of implant size but I was left alone in a room with implant inserts to try on. I wanted input because I didn't know how big would be too big with the lift. All he had said is you'll regret not going big and then left. It seems like a bigger implant could cause stress on the lift stitches. Then the sales lady came in with paperwork insisting that I sign the contract. That's when I gave up and left. I'm so glad I did, this is not the doctor I want when making a big decision. I never saw him again or heard from his office.

Was referred to the General Surgery department at Christie Clinic for issues with my gallbladder…read more It was here that I first met with Dr. Ruggieri. My experience, from initial appointment through my follow-up surgery appointment was extremely positive. I found Dr. Ruggieri to be extremely knowledgeable, compassionate, and thorough. He explained what would happen at each step and my surgery and recovery was a breeze. We are lucky to have him in our community!

My experience with Dr. Rafael Ruggieri has been outstanding. Dr. Ruggieri listens, cares and takes…read moretime for you. He and his staff are professional, informative, personable and responsive. I had my sigmoid colon removed for diverticulitis and had to go in for a breast biopsy 5 months later...With both scary situations, Dr. Ruggieri spent time walking through my conditions and explaining his recommended surgical solutions to my husband and I. He is truly the best! I am thankful for Dr. Ruggieri... I have never felt better!