There was awful receptionist, no help at all. It seemed no money , no services. Definitely awful…read morebehaviour.

First let me say that the Optometrist was great. My 8 year old daughter found out she needed…read moreglasses. We were told that we had to wait 5-10 business days for the glasses to come. That's 2 weeks. Well we patiently waited those 2 weeks and called to check on the status of the glasses. We were told they were not ready and could not be given any type of update. Instead of apologizing for not producing the product in the given amount of time I was argued with about the quote of time given to me initially. Customer Service is a big part of every industry and unfortunately this place stinks. We are still waiting on our glasses. That means it's going on 3 weeks that my child has been going to school unable to be at her best because of her vision. Crazy...

This location is great!…read more I generally like MyEyeDr because they have one integrated system so no matter what location you go to, they can see your past history. Each doctor I've seen has been great. I don't know how someone could be a "bad" eye doctor LOL. The differentiating factor is the front desk staff. They are really strict about being late, and the cutoff is usually 15 minutes. Last year at another nearby location, I even called in advance and because I was 16 minutes late, they said I had to reschedule. And there was no other appointment for weeks. This year I was late as well. However, this location was so nice. They looked at the schedule, and asked the doctor if he could try to squeeze me in. Of course they advised that I would have to sit and wait 30-45 minutes if I wanted to take the chance. I had time so I didn't mind. In the meantime, I looked for new frames. If y'all wear glasses- you know this process can take a long time. About 30 minutes later the doctor was able to see me. I got my exam, and my new prescription. Since I couldn't find new frames I liked that were in my price range, I just opted to get new lenses for my existing frames. They had a great selection in a variety of price ranges- I just happened to like all the ones that were ridiculous haha. When I went back to get my glasses, they were still super helpful and friendly. I called and no on answered (probably busy on another line) and they even called me back! I have never had such excellent service at a MyEyeDr location before.

Not very happy with the service I received today. I received a text that the reading glasses I…read morepicked up were ready. So i went during my lunch period to grab them. At the front desk, they asked me to put them on and everything was blurry at about a distance of 1 foot from my face. Additionally, I tried looking at my phone and it looked distorted in my hand, like it was bending. While waiting the 2 weeks to pick up the glasses I tried a pair of over the counter readers with the same script and had no issues. The only reason I went with these was because the Dr told me it accounted for an astigmatism. I let them know that I was unable to see properly and they took the glasses back to check. When the lady came back, she said, the prescription is what the Dr prescribed. I explained the issues with them and she seemed to blow me off. She said that I would have to be retested. I explained that I can only do appointments on the weekend due to the lack of timing requesting time off as this is not considered an emergency situation. Unfortunately the soonest appointment is April 20th. She scheduled me and said nothing. There was awkwardness at the counter and I asked, did you schedule me. She said yes. So I guess I was done since she said nothing and I left. It was a level of rudeness that I have rarely seen in a customer service oriented business. At no time did they express any concern or care that this mistake is quite inconvenient. They weren't pleasant, apologetic or sympathetic. Mistakes with orders happen, what upset me was the lack of customer service by the front desk staff. They truly deserve to be sacked. In fact, I spoke to the gentleman who helped me order them, who no longer works there and he mentioned that my experience isn't uncommon with the front desk staff. In fact he said the two woman at the front desk were part of the reason he left the company. I will try to resolve the issue with this company but ultimately, I have very little faith. If I have too, I will take the frames and go elsewhere and end up paying out of pocket for a new exam and lenses. I will update this post based on the resolution. UPDATE: I went today to pick up the pair of glasses to give it a few days of letting my eyes adjust to see if they work out. I checked google and yelp to see what time they were open. I get here and they are closed and it's, "by appointment only". Yelp even stated that the hours were updated a month ago. This place is absolutely garbage. It needs new management or shut down. The last 6 months of reviews are horrendous. They can't get their hours correct online and their front desk staff are like the mean girls club. Once I pick up the glasses I'm done. I will encourage everyone I know never to give this company business.

Great experience with Dr. Johnsey and all the staff of the shop. I definitely recommend this place!read more

We had a great experience at Quality Eyecare. The staff were helpful and friendly. I was able to…read moremake an appointment on their website a week out. They have a good selection of frames. The glasses were ready in a week and I have received lots of compliments on them. Highly recommended!

Specialty Eyecare is hands down one of the best eye clinics I've been to. Scheduling was easy, wait…read moretimes were short, and the staff was friendly and attentive the entire visit. The exam itself was very thorough, and everything was explained in a way that was easy to understand. I never felt rushed, and they made sure I was comfortable every step of the way. You can tell they really care about doing things right. What stood out most was how smooth the entire process was, from check-in to choosing frames. The team helped me pick out glasses that actually fit my face and lifestyle, not just what was popular. If you're looking for a place that's professional, efficient, and genuinely caring, I'd definitely recommend Specialty Eyecare.

Look no further than U &M eyecare for an outstanding experience and wealth of knowledge. After…read moreyears of struggling with mediocre contact lens vision because of my high prescription and dry eyes to boot, Dr. Nguyen fitted me with schleral lenses. Now, I have superbly crisp vision and look forward to putting these lenses in my eyes to combat the dryness! The entire staff is exceptional at U & M Family eye care. Dr. Maria Nguyen is the absolute best and discovered my early stage glaucoma that my previous eye doctors didn't detect. So thankful to know that my entire family is in good hands!

After going to the same eye doctor for years for both my annual eye exams and my kids' yearly…read moreappointments, I was disappointed to learn they no longer accepted my children's vision insurance. Last year was the first time I had to find a new eye care provider. Unfortunately, that experience wasn't a good one. It felt like everything revolved around making extra money. When one of my kids' glasses broke, I was told I would have to pay out of pocket even though the glasses were supposed to be covered under warranty. It made me question what the warranty was actually for. This year, I decided not to go back. After doing some research, I chose EyeBelieve Eyecare & Optical because it's close to my home, and I'm so glad I did. From the moment we arrived, the staff greeted us warmly and were friendly, welcoming, and professional throughout our visit. The office was clean, there was plenty of parking, and the exam equipment was modern and up to date. The doctor gave each of us a thorough eye exam and took the time to clearly explain my oldest daughter's eye condition. She has been interested in trying contact lenses, and I really appreciated that they offered her a trial fitting to determine whether contacts would be a good option for her. At our previous eye doctor, we were told we would need to schedule a separate contact lens exam that would have cost over $200. It was refreshing to find a practice that genuinely focuses on helping patients instead of looking for ways to charge for every additional service. My youngest daughter needs special glasses, and the doctor carefully explained the different types of bifocals available and helped us understand which option would work best for her. I appreciated that they took the time to answer our questions instead of rushing us through the appointment. The selection of glasses covered by our insurance was excellent, with plenty of stylish, high-quality frames to choose from. Unlike our previous office, the frames didn't feel cheap or flimsy. I also love my own glasses--they're incredibly lightweight and flexible, so I barely notice I'm wearing them. They don't put any pressure behind my ears, making them comfortable enough to wear all day, especially since I spend most of my workday on the computer. We were told our glasses would be ready in about two weeks, but they actually arrived sooner than expected, which was a pleasant surprise. I haven't had to use the warranty yet, and I hope I won't need to if my kids can avoid breaking or losing their glasses this year. If I do end up needing it, I'll be sure to update my review with that experience as well. Overall, we had an outstanding experience from start to finish. The staff was kind and welcoming, and the doctor was knowledgeable, thorough, patient, and never made us feel rushed/pressured. It was refreshing to find an office that truly puts patients first rather than trying to upsell unnecessary services. We definitely plan to continue bringing our family here, and I highly recommend EyeBelieve Eyecare & Optical to anyone looking for honest, professional, and compassionate eye care.

stay away from this place!! They did not make my daughter lenses correctly. She couldn't see out of…read morethem and they refused to refund so unable to use my insurance.

Dr. took the time to answer several questions I had regarding a condition and the staff there from…read moresetting up appointment to ordering glasses was very helpful and kind. Prescription was perfect and I will be returning for my yearly exams going forward.

I went to Hamilton ey clinic over two weeks ago and met with Dr Patel while she was nice. it did…read morefeel rushed. I have been using pearl vision. I wanted to move to daily contacts from the monthly that I was using. she examined me and prescribed some new contacts. after wearing them I was unable to see distant and close up was very large. i called that Monday i was only able to discuss with a associate. she prescribed a new set again slightly better but still off told them distance was fine but wanted a read add. in the middle of what they gave me. the said it didn't exist I said okay then I research and there is a mid add call them back and they said they also discovered this. dr pate gives me another trial with the mid add reading great except she raised the distance -25 I was like what for distance was good so I trust and try after two days of trying my distance at the end of day was so bad and blurry . I called back finally they say they will have the Dr call me the next day great I finally get a call at 2:19 in the afternoon I am working and miss no big deal I get a chance to call back at 430 she is gone for the day it's Wednesday and won't be in till next week. What a crock waits most of the day to call and only once then not available again they say she is the only one who can do it What is the point of having a group of doctors if they are not going to help and take care of the customers worst eyes care experience ever kept changlng without ever talking to me I do not recommend at all I will probably have to go back to pearl vision and get real service

My original appointment at another optometrist ended up being canceled at the last minute. I…read morechecked my network and they were very close. I walked in and they covered my insurance and they were able to get me in and out within 15 minutes very quick very friendly. I highly recommend them.

They have a new young eye doctor that frequently makes mistakes on the prescription. When it was…read morebrought to her attention; she denied it. Please take your business elsewhere and save yourself some money. There are many reputable businesses that can provide service and quality eye care. I refuse to do business that does not have a guarantee or warranty for exams and contact/glasses.

My son went there and they treated him very well. Very helpful, kind and competent. And the…read moreprices were very reasonable.

Pretty slow business, has a pretty decent variety of frames to choose from and helpful…read morereceptionist. Although they don't have same day glasses available like their other location it's not unbearable wait . 2 days max for a turn around . Great place and affordable prices for exams and frames