Friendly and honest staff with integrity! The Barista gave me back a dollar when I accidentally gave her an extra one when paying by cash. I praised her for her honesty! This Caribou has a Bagel Shelf in addition to the pastry case. So much more selections for your tummy! If you're going to enjoy your drink and food at the cafe, the space and vibe of the cafe is chill.... just a perfect space to down and unwind. It's also a nice quiet space to work remotely for those who get to, but really can't at home. Appreciate this 'Bou! read more

Caribou Coffee - My Latte and toasted bagel with cream Cheese. - Coffee & Tea Near Me - Fridley, Minnesota

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A few Saturdays back, I had some time to kill before a Minnesota Wild game. I had spent a bit of time in downtown Minneapolis. I ended up checking out Fridley for a bit and heading to this Caribou Coffee to get a drink. This cafe has a drive-thru. It's a bit weird in that it's next to Pancheros Mexican Grill and you see the signage for this eatery when you enter the drive-thru. Luckily, there is a small Caribou Coffee sign with an arrow to clear that confusion up. I got a cheerful woman on the other end of the speaker. I gave her my phone number associated with my rewards points. I then went with a medium sparkling strawberry mango tea. I headed to the pickup window. I paid with a credit card. I tapped and then tipped. It didn't take long to make my drink. It looked good when she handed it to me. I thanked her and drove off to park nearby. I had lunch and drank this beverage in my car. This drink was so good. I love the sparkling line at Caribou. The strawberry and mango flavours were cheerful and refreshing. It enhanced my lunch. I miss Caribou. It was nice being in Fridley, finding this cafe, and getting my beverage fix. (95) read more

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I was in the area and desperately needed some coffee as I hadn't had any all day. It was already close to 7pm and luckily, this Caribou Coffee was open and very nearby. I went through the drive-thru which was easy to find even though it's near other businesses. Great job on the signage for the drive-thru and easy to hear the employee on the speaker as well. I was greeted by Dani, who was friendly and welcoming. Even though I pulled up about 15 minutes before closing, she told me to take my time. The drive thru menu was readable and well organized. The order process was smooth, the transaction quick, and my drink tasted fantastic....exactly what I needed. If I find myself in the area again, I'd definitely consider stopping by. Big thanks to Dani for the great service! read more

I like caribou's dark roast coffee (my go-to), the caramel high rise (sweet treat) and the blueberry croissant (warmed up), among other things. I appreciate the rewards program and find the caribou app fairly easy to use. The staff at this location are great -- friendly, personable, conversational. I've ordered via app, drive-thru (super quick), carry out and dine in. I like the seating area by the fireplace. Love it! read more

I've been here quite a few times since my work isn't far away. In this most recent visit I went through the drive through and was well taken care of. I usually just default to a matcha latte and that's what I got this time. No complaints! Service was fast and friendly. read more

Excellent customer service! I was picking up a coffee for my co-worker who was stuck at a meeting today - they had mobile order but forgot to give me the screenshot or receipt. The staff didn't find their order and I couldn't get in touch with my co-worker but they made me a coffee anyways. Love Caribou! Their Iced Craft Press is so good as always read more

Attentive staff, very clean store, efficient and delicious. Love stopping here anytime I'm in the area.

This Caribou Coffee is a quick and easy to grab your morning brew! I appreciate the quick service through the drive-thru only option. The design on the outside seems modern and cute! read more

This location is a good middle point for me to meet up with people from the opposite side of the metro. I've been here a few times over the last year and couldn't be happier with the service and the quality of my drinks and food. Today the staff here went over and above when I made a mistake on my order. They totally made my day, made me feel like a VIP. Definitely a five star experience! read more

Pay with cash if you're going to this location. I was double charged on my credit card on 2 separate occasions. Called and spoke to the manager who told me she'd look into it and call me back but never did. I go to the St Anthony location now. read more

I had the worst experience here for the first time ever. Today, I didn't recognize the person who was in charge of the cash register and taking orders. First, she had a rude attitude. Second, she took forever to get to me (meanwhile I'm the only person in line). Third, I overhead one of the workers say "if anyone else comes in the door and it gets busy I will lock the fucking doors." Fourth, I waited 20 mins for my drink while no one else was in line. It almost seemed like they were purposely taking a long time. And fifth, I went up to ask about my drink again and they had completely forgot to make it. I never left with my drink. And to the person who took my order, I hope you know that not only are you ugly on the inside, but you're ugly on the outside too. Fix it :) read more

I haven't really read many reviews but I see overall its not good. My personal experience: I work nearby and stopped on my way to work. It was early a little after opening. Service was very slow on the drive thru side. I ordered an everything bagel with Jalapeño cream cheese & a Mocha. The bagel was very hard. Almost felt stale. The jalapeño cream cheese was actually like a jalapeño cheese spread. I didn't care for it at all. Which might be my fault because I couldn't find it on the menu fast enough to read all the cream cheeses they had. I waited a good 10 minutes at the window after giving my order for them to make the drink, bagel & take my payment. Visibly I could 3 workers but maybe some were new because it seemed like they were helping each other with 1 order at a time, which is fine. I'd wait to have my stuff done right. Not ideal if you have somewhere to be, that's for sure. read more

My worst Caribou experience since my last Caribou experience. They continue to outdo themselves. Dried up "bakery" items, terrible food. read more

Caribou Coffee - The food is disgusting including their dry old bakery items and this microwave "souffle" that has gelatinous uncooked goo inside. - Coffee & Tea Near Me - Fridley, Minnesota

I stopped by and notice that no one was at the intercom, I waited for a couple minutes and drove up to the front and seen their sign that says they will closed at 12pm, which their website says 5pm. It makes it very inconvenient when business don't update the website, and plus it would be helpful if they placed a sign on the menu board read more

Caribou Coffee - But a sign is present at the end - Coffee & Tea Near Me - Fridley, Minnesota

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I've been going here for years and didn't notice the switch to only Caribou until I saw the menu changes. My orders contained everything that I paid for until recently. Last time, they left a whole sandwich out and I couldn't return for a coue of days to ask for it. I had ordered using the app. When I finally went back, they said there was nothing they could do for me. I wrote Caribou and to their credit, they put a free sandwich on my app. So... I went today, used the app and picked up at the drive thru to get the free sandwich and a couple of other things. After they gave me my order,, I pulled over and parked.. Ugh, the apple drink was entirely watered down, the bagel I had requested to be toasted was not and they left out a bakery item. I went inside to complain and rhe manager was very friendly and gave me two bakery items for my trouble. I appreciate that buy I'm not going back. I only gave two starts because the manager was so great. The amount of mistakes and lack of care (or so it seemed, I know there's a pandemic and all) has made me decide not to return. The gingerbread tastes great though. read more

Absolutely awful wifi capacity...don't bother coming here if you need internet connectivity, you will be sorely disappointed.

The lady that took my order was super inpatient and rude. If your in the customer service industry you should have a little more patience! By the way ask for a jalapeno bagel and they dont even have it & my bagel barely have any cream cheese on it. Will never come back here when I visit my parents! Makes me miss the Einstein Bagel in Michigan! They load the bagels with cream cheese! read more

Caribou Coffee - Asiago bagel with barely next to nothing jalapeno salsa cream cheese. - Coffee & Tea Near Me - Fridley, Minnesota

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Why is the service always SO slooow?! Drive-thru and inside. Seriously. I could just go to Holiday next door and serve myself some coffee and it'd be faster. read more

I just waited in the drive through line for 25 minutes to place my order. It took an additional 8 minutes to receive my cappuccino and a bagel. The drive through is a single lane, so once you're boxed in, you have no option to get out. The gal working the drive thru seemed to know the wait was long, but that there was nothing she could do about it. Clearly there is a staffing problem here. Management needs to step it up and Corporate needs to get involved. read more

This used to be a partnership between Caribou and Einstein's. It no longer is. There's another one in Brooklyn Center that also broke up, and that one is just an Einstein's now with no reference to Caribou. Meanwhile this one is just a Caribou now and they haven't bothered removing the references to Einstein's. The difference between the two is striking. This used to be one of our weekend breakfast mainstays, but now the food quality has taken a nosedive. Whether it's a bagel, a sandwich, or a muffin, the bread is now much denser and drier than before. "Stodgy" is the British Baking Show judges would call it. Try both this place and the other former one in Brooklyn Center and you'll see a significant difference. read more

I come here frequently out of convenience because it's close to my house, more times than not the drinks are very inconsistent and poorly made. I ordered a nitro turtle mocha with an extra shot of espresso and it tasted like chocolate milk so I went back in to ask if I could have it made with less flavoring then because it was so sweet and she was going to charge me for a new one or for another shot of espresso to put in it. I was a barista for 3 years and never did I ever charge someone for a new drink when they weren't happy with the first. read more

Service is incredibly slow. Was given EXPIRED cream cheese on my bagel, formed like expired milk and smelled sour. Staff is incredibly rude, got scoffed at by an employee because I was preventing her from going on break by being there. They need to go on a firing spree, I'm seconds away from calling corporate. Wish I could give this place 0 stars. read more

I went there this morning around 5:30 A.M. However, the place was still closed. The hour on the door said they open at 5 A.M. I knocked and the lady (who had a very short haircut) made eye contact with me. She ignored me and continued to work. I stood there for a good 10 min but I had to go to work. She knew I remained standing there too 'til I finally left. I noticed another customer as I was getting ready to drive off. He too tried to open the door but couldn't get in so he left. Not coming back here again read more

God I really wanted this place to be awesome because I love Einstein and I hate the breakfast food and Caribou and Starbucks. This combination is a win-win. However, this location is a total fail. I have been here about 8 or so times since they opened and have never had a good experience (I kept trying again to give them the benefit of the doubt of working out new store kinks). NOT ONCE, have I come and they weren't "out of" something I ordered (I put that in quotation because based on another review it seems they lie about being out of stuff). During breakfast they only had 2 kinds of bagels. Two. Another time they hadn't defrosted any sausage. Another time none of the ingredients needed for a specialty sandwich ordered. Another time almond milk. The list goes on. In addition to the major issues with stocking product, the orders are always wrong or subpar. Breakfast sandwiches with unmelted or toasted cheese and bagel, weird tea that taste like mountain dew when I ordered a plain green tea, long wait times for simple orders. This place needs a new manager ASAP. read more

Horrible place I can't even speak my anger out in words!!! Everything is so messed up and they are never open !!!!

They have some of the worse service I've ever seen. The male manager gives very dirty looks all the time. Like he's judging you. The employees don't say hi or thank you. Nothing. It's all the time not just once or twice. It's like your thankful your there to see them not that your paying their check. Last time it took 10 minutes I was the only person inside and I counted 5 people working. read more

Zero star if possible! Have never waited this long for coffee IN MY LIFE! There were maybe 2 cars in front of me and it took over 10 minutes to get my coffee. When I received my turtle mocha, looks like the whipped cream was over flowing so they used a clothe to wipe it off because you could see the streaks! Gross! I don't even know where the damn clothe has been! smh! read more

Caribou Coffee - Received my coffee like this - Coffee & Tea Near Me - Fridley, Minnesota

Slowest people on planet earth. No sense of urgency or customer service. They didn't get most of my order right and were rude because I asked politely for all the things they missed in my order. If this is how the new combined Caribou/bagel shops are run, they're gonna be out of business very quickly. read more

If I could give them no stars i truly would. Kendall thought it was clever to go put heavy cream cheese on my bagel after I asked for light cream cheese my husbands drink was sour and tasted like it had some sort of chemical in it. Mine was supposed to be the berry smoothie and when I got it it was completely liquid and chunky. My husband and I had went back in to ask for a refund for the drinks and the bagel to be remade and the manager Ally had an attitude and said, "I'm not sure how you want me to change the base". Then Kendall threw the bagel on the counter with her attitude as well. Will never be spending my money here again a waste of time and effort! read more

tried to get drive thru and their speaker system was broken. lady in front of us had to escape and got 5 cars to back out of the drive thru so they could leave. would not recommend. read more

As a loyal Caribou customer for as long as I can remember, this location does not represent the brand or the experience I am accustomed to at any other Caribou location. I can look past a longer than usual wait for coffee, especially during peak time. But the wait time at this location is out of control every time - no matter what time of day or day of the week, the time it takes to get an order is beyond unacceptable. What's worse is customer service is non-existent here, unless you prefer being treated like you are inconveniencing employees by being a paying customer. read more

Was stuck in the drive through line with no escape for about 30 minutes. Finally walked to the front of the store to find out it was closed...lights off. NO signs anywhere saying they were closed. WTF! read more

What an absolute dump. How the corporate Einstein's team allows this place to keep the name is beyond me. Rude staff, every time you go in they change where to order and where to pay, it's filthy - trash and food on the floor behind the counter. As much as I love Einstein's and have had nothing but good experiences at every other location, this place either needs new management that cares about the business and the customer experience or they should shut it down. read more

The whip is super watery, the drinks don't look good, doesn't taste like there was any shots of espresso inside. After we order extra toppings it wasn't put on until mentioned. Lots of flies flying around, the girl who made our drinks didn't put a lid on one of the drinks and walked away. Horrible service, Reggie was alright but not everyone else. read more

Good food, unbelievably slow service. Don't use their drive-through. There's no escape if there's a long line, or a slowdown. I pulled in just now and was about the eighth car in line, took damn near a half an hour to get through. Ridiculous read more

I really want to give this Caribou a good review, however, service here is incredibly slow. I've been here on numerous occasions and have always had to wait longer than necessary. I ordered one drink and they completely forgot about my drink (I waited at least 5 minutes) when I finally had talked with one of the baristas about where my drink was. If you are wanting Caribou, I would find another location. read more

If I ever eat here, my order is rarely wrong because my order is simple (toasted bagel with butter). But I hate eating here because it is so unclean. I've seen (fruit?) flies in the glass pastry case and the same type of flies buzzing around the bagel racks. Also, the bathrooms are gross. I really dislike going here because it makes me wonder what's going on in the kitchen. read more

Poor service and slow. Cannot even handle getting out a cup of coffee in an efficient manner.

This Fridley Caribou has to be one of the worst coffeeshops. Service is super slow. I have bad orders lost and orders wrong on numerous visits. And customer service skills are non-existent here. Who is running this store? read more

Wow. That's all I can say. This is the most amazing CONCEPT, but at this point, that's all it is. I've been to this location 4 times since it opened, and have had at least 1 problem everytime. Today I ordered a LG cold press, w vanilla, and cream. The coffee was handed to me black. When I said it should have cream in it, the lady said "it does". I was baffled. I was able to use my eyes to see that it WAS BLACK. I was so shocked and awed, I just drove to park in the lot, and go inside to add my own cream. What is the point of a drive through if you have to go inside anyway? I know this location is new, but damn man....it's just a coffee. This isn't the first issue I've had here. I'm gonna try them again, because I feel like if/when they get it right, it will be amazing. ONE MORE TRY coffee and bagels, ONE more try. read more