Staff was very rude. I contacted the management and this is what I wrote:
Hi Elizabeth,
I thought you might like to hear about my first time experience at your Chaska location tonight. I was pretty disgusted and gave myself some time to cool off and decide whether or not you would like to know about this as a manager so you know what's going on at your store.
On Sunday night, I drove up to the drive thru. The lights were on and after waiting a bit, the lights and the screen shut off. No employee welcomed me or explained that the store was closed. I sat in darkness for a minute and drove around to the front and the store was open.
When I walked in, there were four other customers and they all looked like they were waiting a bit. It was a few minutes after 7pm. Your employees saw me and they were pretty upset. One of them yellled at the other one about not locking the doors and the began slamming things as if I was the biggest problem in their lives at the moment. Nobody, not one of your staff approached me to tell me what was going on.
My observation and perception was there was a problem: me. One of the girls ran out of the work area, past me, locked the door and ran back without a word, eye contact, or anything.
I said to the other customers, "Pretty friendly in here." They all laughed at my sarcasm and the wife of this couple made a comment about them being rude to them as well. The word she used was, "snarky" but I digress.
I stood for a moment and had to ask if the store was still open. I was tired of watching your employee slam a mop around and avoid me although my perception was I was one more PIA customer. So here's what I did: I left and spent my money somewhere else. You didn't get my business tonight.
I just want you to know, I was pretty disgusted by the lack of professionalism and courtesy. My perception was that your employees saw me as a problem. I'm a a customer and when I enter an establishment, I expect a level of service and these girls set the bar to an unacceptable low level and you need to know what is going on. Unless, this is the kind of service you as a manager would expect from your staff then that's your prerogative. I probably won't return. I'll spend my money elsewhere.
I deserve to be treated with respect. If one of your staff would have explained what was going on and I couldn't be served, I would have been totally fine with that outcome and walked away. Instead, I was probably perceived as another stupid old customer. This is not the case. There's obviously a problem with this crew and the way they treat people, your customers. I didn't appreciate at all the scathing reaction by these young girls and the way I was treated. It was unacceptable and unprofessional behavior.
These girls working for you need help and more customer service training because what they ere doing now sucks and isn't working for you or your store. I hope you read this and decide to do something about it.
Thanks for reading,
Nate Douglas read more