Avoid this place at all costs if you care about your pets. We had an extremely unacceptable…read moreexperience at Central after bringing our dog in three times within 24 hours for persistent vomiting, abdominal pain, and refusal to eat. Although he has IBD, we knew this was something much more serious. During our first visit, we waited over five hours while our dog continued vomiting without treatment. We repeatedly had to ask staff for medications and fluids. Dr. Chen diagnosed him with pancreatitis, gastroenteritis, and colitis, and also discovered a pancreatic nodule that we were told could require monitoring for cancer. Despite these serious findings, she stated our dog was stable enough to send home. We later discovered he had not been given the pain medication we were told by her he would receive, and his discharge paperwork was never finalized by her, creating confusion about his medications due to discrepancies. Sending him home with an extremely painful, time sensitive condition without any pain medication was beyond negligent. Our dog's condition continued to worsen, so we returned later that night for pain management. We were again told he was stable enough to go home. Only a few hours later, he woke up lying in blood and feces. When we called, we were told this was "normal" with pancreatitis, but we knew something was seriously wrong and brought him back for hospitalization. During our third visit, we were told there was a critical emergency causing delays and that we would likely be seen around 8 a.m. While waiting, our dog continued vomiting and leaking blood in the waiting room. Later, the front desk informed us there was no ongoing critical case and that staff had instead been told we had agreed to wait for the morning team--something we never agreed to. A nurse then acknowledged that the bleeding "wasn't good," directly contradicting what we had been told over the phone. Then there was our interaction with the third vet, Dr. Wells. After waiting all night while our dog's condition continued to decline, she entered the room and asked us to explain what had happened. As I began answering her question, she abruptly interrupted me and repeatedly said, "Stop, stop, stop. Stop complaining," before I had even finished explaining my dog's condition. Instead of listening to a concerned pet owner whose dog was experiencing a medical emergency, she immediately became confrontational and dismissive. When I told her not to interrupt me, the interaction escalated further. Rather than focusing on my dog's care, she argued with us and created an unnecessarily hostile environment. When I told her if she could not handle our conversation and just wanted to keep arguing with us that she needed to go get another vet, she denied allowing us to deal with another vet. Instead, she placed a treatment estimate of more than $3,000 on the table and left the room after telling us we needed to "talk to her civilly," despite her own unprofessional conduct throughout the interaction. She really seemed to be having a serious mental health episode. Dr. Wells demonstrated a level of unprofessionalism, poor judgment, and lack of empathy that was completely unacceptable for someone caring for sick and vulnerable animals. Her communication and demeanor destroyed any confidence we had in leaving our dog under her care, which is why we made the decision to take him to another emergency hospital instead. Before we left, a nurse called us in another room to apologize for Dr. Wells behavior and we have since heard more terrible experiences people have had with her and this hospital. I strongly advise anyone seeking treatment for their animals to avoid this hospital and particularly the mentally unstable Dr. Wells at all costs. I also asked repeatedly to speak to an office manager. It has been over a week and no one has contacted me. It is evident to me by our experience as well as reading how they respond to their google reviews, this practice demonstrates a complete lack of care, concern, or accountability for how it operates and treats its patients.
