Our vet had missed signs that our dog had an aggressive cancer. When we called her to say our dog…read morehad a bloated stomach and sent photos, she gave us an appointment two days later. The vet then did an ultrasound and saw that our dog's abdomen was filled with blood. She said that her tests meant a 50/50 chance of cancer. We took our dog to Central and everyone was so kind and thorough from the people at the desk to all the people who ran the tests. They worked her in that day and their tests showed that our dog had cancer, had had cancer for a long time, was in pain and her liver was nearly gone. There was no cancerous mass to remove. The cancer was everywhere. We saw two doctors and the consensus was that our dog was dying, and euthanasia would be the kindest thing. The doctor who put her down gave us time with her and was so gentle and sensitive and the shots worked very quickly and she was finally out of pain. It was one of the worst days in our lives and everyone at the hospital treated us with such care. So what we want to know is what were all those "wellness" checks for at our vet's?

Pet Emergency? Keep Driving. My dog had digestive issues and…read moreI spent 3 frustrating hours waiting to see a doctor, before leaving for another clinic. Apparently one doctor on duty and the staff couldn't handle 3 animals at once? Terrible service, went to a nearby clinic, saw a vet, home with my puppy in one hour.

Dr. Slater and staff have always been able to resolve my dog's issues whether minor or serious in a…read moremost kind manner. I am so thankful that my Penny is in their care!

7-2-2024 - I stopped at Salem Valley Veterinary clinic to pick up some NexGard for my 4-year-old…read moreJack Rusell terrier. At the same time, I asked the reception people to have Veterinarian Sarah Slater, my dogs Vet call me ASAP because my dog Tarah was scratching and biting herself incessantly and I was concerned. I was told they would have her call as soon as she arrived the following Monday. 8-5-2024 - Over the weekend my dog's condition worsened significantly and being alarmed I called the Clinic at 8 am when they opened. I was told that Dr. Slater doesn't get in until 8:30 to 9:00 am so I had to wait. I waited until 10 am and hadn't heard from them so I called again and was told that I had to be patient, the doctor had several emergencies this morning to which I replied, my dog is chewing herself bloody, scratching herself raw. I'd say that's an emergency wouldn't you. I was again told to wait. 12:00 Noon - I figured that as they hadn't called, they likely wouldn't and I called another local vet who was kind enough to squeeze my dog in at 3 pm, Clark Veterinary Hospital in Old Lyme. At 2:15 pm the doctor from Salem finally called and asked me what was up with my dog. I told her I was quite annoyed by the fact that she had waited almost to the end of the day to respond and that I had already found a new Veterinarian in the area who agreed that she'd see my dog. I went on saying that I knew my dog had a fever, likely some internal infection, was bleeding from areas she had scratched, had stopped eating and refusing to walk, and that she should have made an effort to answer my calls earlier. She apologized and said that she didn't know that I had been in the practice three days earlier, said she had two emergencies first thing in the morning and put the blame on the receptionists answering the phones needing more training never taking responsibility for her own actions. She then asked if I wanted my dog's records transferred to Dr. Clark's office and I said I did ASAP. 3:00 pm Arrived at Dr. Clarks office and was told that my dog had a high fever and a severe bacterial infection and that my suspicions and concerns were well warranted My opinion of Veterinary clinics has festered into total contempt. It seems that the whole industry has been bought up by big corporations who take over, increase prices and decrease services preferring to push the easy fix over doing the work to find root cause and in my opinion, this is reprehensible behavior when they like doctors promise to do no harm. Case in point, Colchester Veterinary Hospital gave Tarah Apoquel as a puppy fully knowing it's a dangerous drug in dogs under a year and should never be used. My puppy developed aggression toward anyone who came within ten feet and she also lost all confidence turning into a fear biter and frequently has night terrors. I took her off the drug and moved her to Salem Valley, fully thinking I'd have a much better experience than what I had at Colchester and after that experience, I have been looking into starting a class action law suit against Pfizer and their drug Apoquel. The main doctor in Salem, Robert Barratt was my horse vet for many years and it pains me to have to write this about his business but my animals are family members and I don't appreciate anyone who doesn't take their health and safety as seriously as I do and as such, this review is being written. I can not and will not recommend Salem Valley Veterinary Clinic and would suggest you do your homework as you would for yourself or any of your loved ones. Find a doctor with a 4.5-to-5-star rating and become a client with them. Avoid anyone with a lower rating and read the reviews!!! People who experience bad performance from medical "professionals" are not likely to plant a story but more likely to state the truth and that information can be used to draw an educated conclusion as to who you wish to provide medical services for your pet.

Do not go to this Vet if you want an accurate diagnosis…read more They "DISMISSED" me. They blocked my email, they blocked my phone. Let me restate at no point was this contentious. They simply did not want someone who had been misdiagnosed to continue to be their patient. How cleverly they got rid of the problem! Terrible business manners.

I had an appt yesterday for my dog Abbott! He wasn't eating Monday and needed a shot! He is going…read moreon 16 so I worry! Dr Price is wonderful! She is so caring! I can't bring him in and she came out and got him! She gave him a thorough exam and then asked to do bloodwork! Whatever Dr Price suggests I always listen' Bloodwork came back ok! He got his shot and then she spent more time with us trying to get Abbott to take a pill pocket! You see the caring in her eyes! Then to top it off she took him to the car and walked him before she put him in! She got a big hug from me! I know Abbotts time is getting shorter but know he is in the best hand! Shout out to the techs also who know Abbott! He is also deaf so we have alot to be thankful for after the visit! Special shout out to Heather who I seem to get on the phone whenever I call and she is so calming when I'm so nervous!

I brought my dog here for an emergency. We hadn't been to a vet since Hurricane Sandy because…read morewe've been moving around so often. My dog had bloody diarrhea and I took him to the only place that was open at 7 am. I'm so so so glad I did. They had an appointment for him straight away, and although I knew that this was likely to be expensive, they asked several times about the cost of a particular procedure before they did it. I knew they were going to take blood, so they offered a genetic test that could both identify any potential problems for his breed and age. I was sure he needed surgery for the bleeding problem, but after Dr. DaCosta examined him, she was clear that there was nothing stuck in him. They sent me a postcard reminder, as well as an email, to come in for a follow-up,but then when I called for an appointment, they said if the bleeding had stopped I didn't need to come in. Just pick up his Nextguard and Heartguard and I was good to go! I'm so happy. so happy.

I would first like to acknowledge the many positive experiences I had at this practice in the past…read more Dr. Lang, Dr. Marotta, and several technicians cared for my dogs from 2020 through early 2026, and during those years my visits were consistently professional, calm, and respectful. Unfortunately, my visit on February 19, 2026, was completely different. I would give this place a zero star. I brought my healthy dog in for a routine checkup, fecal exam, and vaccines required for boarding. What should have been a straightforward preventive appointment quickly became uncomfortable and confrontational. During the visit, Technician Laura Kelly repeatedly spoke over me, raised her voice, and addressed me in a way that felt accusatory rather than informative. Each time I attempted to respond or ask a question, I was interrupted and not allowed to finish a sentence. The tone was not educational or collaborative. It felt adversarial. When she stepped out of the room, I could hear her speaking about me behind the door. Shortly after, Dr. Ashley Jackson, whom I had never met before, entered the room. Rather than asking about my dog's routine, training, or overall health, the conversation immediately turned critical. The entire interaction also felt rushed. Dr. Jackson repeatedly mentioned that she had a lot to say but might be pulled out of the room soon. She spoke at length, delivering a stream of general advice without first taking the time to understand my dog or my experience as an owner. I have had German Shepherds for six years, yet I was spoken to as if I had just adopted my first dog, receiving very basic instructions such as not exercising a dog immediately before or after eating. There was no attempt to ask what I already knew or what I was already doing. Most concerning, while we were still in the room and without discussing it with me first, Dr. Jackson instructed the technician to administer an anti-parasitic medication before any fecal test results were available and without asking for my consent. Decisions were being made between the two of them as though I were not present. In the moment I was shocked and frozen. Looking back, I wish I had stopped the situation and left. This was a routine visit involving a healthy dog. The escalation into a hostile exchange, combined with medical decisions made without discussion or approval, was deeply concerning. No client should feel spoken over, dismissed, or excluded from medical decisions during a preventive appointment. The experience left me deeply upset, and it took nearly a month to recover emotionally from what should have been a simple routine visit. I hope the practice reflects on what occurred so that no other client has a similar experience.

Dr. Alter and staff are always so helpful and knowledgeable. My husband and I drive down 40+…read moreminutes from Rocky Hill to continue to see him (my husband has been bringing his pets here since he was a kid). Everyone there is so friendly and our pup genuinely loves going to the vet! I feel safe knowing they are working with her and they never make us feel stupid for asking a bunch of questions. As new pup owners, we call quite a bit and we are never made to feel like we're wasting our time. I've been to lots of bigger vet practices in my life, and I love that Pet's Friends has a small, homey vibe. Dr. Alter actually cares and knows the animals unlike some vet's my pets have had in the past. Definitely reccomend.

I loved the care that dr Atler provided to my very nervous and distraught dog. He explained…read moreeverything about his care in detail. I am very glad that I switched my dog's care to him.

My dog started peeing blood three days ago, very scary experience. I called Madison Veterinary…read moreHospital and they immediately got my little girl in. Very efficient staff, very friendly in calming my nerves, and working with a reactive dog. Started medication and she's as good as new! Highly recommend.

I brought my dog from Massachusetts to have his eye removed. These vets were the quickest and…read morekindest vets that I encountered while vetting my options. The day of the surgery everything was very smooth. His eye healed up exceptionally well. And they were very good at follow ups with me regarding biopsies and medicine use. Extremely nice people. Highly recommend them.

The staff here are all so helpful and kind! The doctors are knowledgeable and provide great care…read more There is usually a wait, but the staff is always apologetic and interactive so it's not too bad. Grateful for their cooperation, compassion, and care.

I have been coming to KAH for my pets Vet care for years. I have never been late for an appointment…read moreand have never waited LESS than 30 minutes past my appointment time for any appointment. I have sat in the waiting room for an hour or more on several occasions, but I never complained because I understand Vets and techs are busy, and our dogs have always received stellar care here. This evening I called because my dog threw up all over me and the car on our way to his appt. I had to pull over to clean everything and called as soon as I was clean enough to let them know I was late. The receptionist asked how far away I was and I said I'd be there in 10 minutes. She said "oh that's fine, come on down!". I arrived and Dr. Vitelli refused to see us. Suddenly I'm not feeling so understanding about all the times I've waited 30-60 minutes past my scheduled appt time. They could have rescheduled when I called, instead they let me sit in the waiting room for 15 minutes while Dr. Vitelli couldn't decide whether he'd do us the honor of seeing us.

The gal that answers the phone, Michelle, is rude and uncaring..very cold to be working in a…read moreveterinarians office. Courtesy begins at the top.. the front desk .... rude, and uncaring, and cold, you certainly wouldn't want to go there ...I wouldn't, nor would we recommend them.. Meredith

We took our 11 year old cat to CareFur to see what was causing him to have a limp. He hadn't been…read moreto the vet since he was a kitten. The visit was great. The technician who we were first to meet was great and the vet spent an hour with us going over what might be causing his issue. She described in great detail and made us feel like they really cared. No pressure on any procedures. The facility is nicer than my doctors office If you want top notch pet care I'd say take your furry friend here.