Guilford Animal Medical Center over and over again show me how much they care about me and my dogs…read more I had been with another Vet in Brandford and I thankfully switched over because I needed an appt and they couldnt accomodate me for a month! Best thing that has ever happended. I have had a great experience with all the Vets, assistants and techs and mostly I have developed a relationship with Dr Janicki (the mrs). She is wonderful. They have introduced me to herbal supplements and topicals that have helped a lot with my 2 dogs. I highly recommend them. Thank you so much for your professionalism, kindness, warmth and animal expertise!

I can't thank dr janicki ( Mrs) this day and Marissa for there kind and compassion ways on what was…read morea very unsettling day. We had to put our dog down old age but still a difficult thing and they could not have made this day any more easy with just the comfort and caring they displayed for us all. I have been a fan since the beginning have always had positive experiences. Thank you all

We love GVH. They're Dr.'s have always been so kind and supportive. For over 35 years, we have…read morealways come back to Guilford because it is the only place we have felt truly comfortable, our dog /cats too! They are a tad more expensive than others, but it is worth it. I found them to be honest and forthcoming with services and cost. Dr. Pixton and Dr. Dale are both wonderful. (dr. DellaMonica who retired recently) I feel seen and they gently guided us through our losses and made themselves available to address concerns and what to expect. They have made changes in the front desk/admin staff to accommodate the sheer volume of patients which at first I felt was too businesslike, and a little wonky. Now, I see totally make visits seamless. We have rarely had to wait more than a few minutes. To be fair, it is cheaper to use Chewy for some OTC's/food and prescriptions (heart worm) etc, which I do. They have a portal where they can connect with Chewy to send prescriptions through. At this point, I would not trust any other vet with our pets.

In the past I have had great experiences with Guilford Veterinary Hospital, but unfortunately today…read morethat has changed. I am very disappointed. I felt as though I was treated rudely and I left my appointment feeling like I had just paid a small fortune for poor service. When I inquired about anti-anxiety medication (which multiple people, including her groomer, have told me I should look into) for my nine-year old Chihuahua mix who was wracked with so much anxiety she repeatedly tried to jump off of the exam table, subsequently urinated on the table, and was shaking nonstop, I felt judged and dismissed. The vet informed me that there are supplements to try, and when I said I have tried several over the years (hemp and CBD) to little effect and my dog also generally refuses to eat them, the vet abruptly closed the subject and left the room. When the shocking amount I was due to pay at the end of the visit was read to me at the reception desk and I reacted with surprise, the receptionist immediately acted frosty and rude, as well. I will not be returning.

Pet Emergency? Keep Driving. My dog had digestive issues and…read moreI spent 3 frustrating hours waiting to see a doctor, before leaving for another clinic. Apparently one doctor on duty and the staff couldn't handle 3 animals at once? Terrible service, went to a nearby clinic, saw a vet, home with my puppy in one hour.

I don't know why there are so many negative reviews. My dog wasn't acting like himself and we knew…read moresomething was off. Called Central ER in North Haven and they were full. Then called another hospital and they were full as well. Finally got him in to be seen at Central in Guilford. Yes, there was a long wait. And they do triage the pets.. as our dog just wasn't acting right, other pets were seen first, naturally. We were asked to leave our dog there and we'd get a phone call and naturally, were scared leaving him behind. Finally, we got a call 7 hours later that our guy was doing better. Stressful, but much a relief. The doctor was amazing. He explained what had happened, given us what he recommended. He took the time to answer the questions we had and explained how different more expensive treatments would yield the same results as they are treated the same way. How cool (and honest!) is that? Granted, I hope no one needs to go to the vet ER, but they did right by us when we needed them. And, our 12 year old lab rescue we got 2 years ago is doing fine now.

Sadly, I brought my senior kitty, Lucy in for end of life care. Everyone was so empathetic and…read moreconsiderate to me and my baby Lucy. I know it's not easy on them either, and I'm forever grateful that they helped my sweet baby pass over the rainbow bridge peacefully. To the staff -- I appreciate all that you do to help furbabies & parents who walk through your door. Thank you again for the time, care and kindness you showed us.

We made an appointment for 1:30. We watched two food deliveries occur, it was clearly lunch time. I…read moreasked at 1:50 how many appointments were ahead of us. The secretary found a tech who saw us at 2:25. We continued to wait with our cat, listening to other cats protest thier treatment, until the vet came into the room, at 1:55. She hardly acknowledged how long she made us wait. We paid the bill, at the end of the appointment, we did not make them wait to get paid. This is not the best choice of care. I can see 20 minutes late, not 55. Find a better veterinary option, one that cares for you and your animal.

Dr. Michelle Salas is the best there is! We drive an hour one way to see her -she is that good! We…read moreare so lucky to have found her. She is not only knowledgeable but is kind and compassionate. She goes above and beyond for her patients & their animals. She has called us a few weeks after an appointment to tell us she was thinking about our dog & found some new research or came across this case etc... Her passion for animals and her commitment for their well being is evident in everything she does. She is also conservative with treatment of that is the approach you want to take. You will not be disappointed to have chosen her for your pets care. We have used her for surgery on our dog as well. When seeking out a physician for yourself, you want the best. I seek the same type of care for my pets, and I have found that with Dr. Salas!

Thank you for taking care of Trap - awesome, knowledgeable and warm staff. My cat was not the…read morenicest patient to work with and I really appreciate the staff being understanding.

Dr. Alter and staff are always so helpful and knowledgeable. My husband and I drive down 40+…read moreminutes from Rocky Hill to continue to see him (my husband has been bringing his pets here since he was a kid). Everyone there is so friendly and our pup genuinely loves going to the vet! I feel safe knowing they are working with her and they never make us feel stupid for asking a bunch of questions. As new pup owners, we call quite a bit and we are never made to feel like we're wasting our time. I've been to lots of bigger vet practices in my life, and I love that Pet's Friends has a small, homey vibe. Dr. Alter actually cares and knows the animals unlike some vet's my pets have had in the past. Definitely reccomend.

I loved the care that dr Atler provided to my very nervous and distraught dog. He explained…read moreeverything about his care in detail. I am very glad that I switched my dog's care to him.

My name is Paula Inglese. i've been going to Branford veterinary Hospital for many many years and…read morenever had a problem with anyone on the staff until today when I called on the phone to return feedback to Dr Griffith the outcome of having given my cat probiotics to solve a digestive problem. I attempted to tell my story to the assistant manager, Jeanine who wasn't interested in the feedback I was asked to provide. She was dismissive and began talking over me which frustrated me. Then she got rude and over reacted to my frustration and told me I am under review and should look for another vet. I was shocked by the cold, unprofessional way I was treated.. Instead of an apology, I was kicked out and they said they would send my records to bring to another vet.

I liked everything about this Vet practice from the minute I walked in the door. The way the…read morereception lounge was set up, the people working the desks ... everybody was friendly, and the place was very clean. Went in for my appointment. First time meeting Dr Mary Griffith. Loved her! She and her assistant sat on the floor so my two dogs could come and sniff them without immediately putting one up on the table. She explained as she examined my dog including the condition of her teeth in a way that no other Vet has explained to me. I really appreciated that. I know it's only my first visit, but it was definitely a good start!

The staff is always welcoming and when our dogs heard the words "Metro Pooch" they always got…read moreexcited. The older of our two dogs suddenly passed away and our younger dog has been taking it harder than we have (which is pretty hard). The staff has been very concerned, and when we took our dog back in to see how she would do without her sister, everyone was good with her and very helpful and she did just fine! Also, my husband had an unplanned hospital procedure and we needed to book our dog in overnight without notice, and Metro Pooch accommodated us. I don't know what we would have done had they not folded us in. We have only had really good experiences here and recommend the daycare and boarding facilities!

I am so thankful for the owner, Kristen, who personally spent an entire day helping my senior dog…read morewho was not able to be groomed anywhere due to health reasons. He is a frail dog nearing the end and we didn't want his last days to be uncomfortable. Kristen patiently dematted and groomed my dog by hand in such a gentle caring manner. She went above and beyond to care and treat my dog with respect and love. I am incredibly thankful and appreciate. The metro pooch is a clean and significantly more peaceful and quieter environment than other grooming and boarding facitilies in the area. I wouldn't hesitate to recommend the Metro Pooch to others.

I brought my dog from Massachusetts to have his eye removed. These vets were the quickest and…read morekindest vets that I encountered while vetting my options. The day of the surgery everything was very smooth. His eye healed up exceptionally well. And they were very good at follow ups with me regarding biopsies and medicine use. Extremely nice people. Highly recommend them.

They were really nice and were able to intake my dog over the phone when I moved to the area…read more Everyone was very accommodating while I was adopting a dog as well in supportive of that.

Our family adopted from BCC at the beginning of the pandemic. The shelter was closed to visitors…read moreand with the help of one of their wonderful volunteers, we were matched with the most amazing cat. We described the kids of cat that would fit in our household with our resident cat. Mystic not only fits in but lights up our household. The communication was excellent during the adoption process. We were so touched hearing Mystic's rescue story on a cold December night, and her BCC rescuer clearly cared so much. It was wonderful to connect with her and hear the story of our cat that only she could tell us. I could not recommend this caring organization more highly.

I have adopted both my two babies from BCC. My 2 year old girl and my 6 month old. It was not…read moredifficult to get approved and the communication was excellent! I also got an immense amount of support as I worked to bond with my 2 year who was working through socialization/adjustment. They made time for phone calls, texts and support--even on weekends. They place hundreds of cats, rescue, love, and care for even more. Their hearts are huge and the cats are their utmost priority. They are also a group of volunteers who are trapping, vetting, feeding, socializing and doing all of this takes many hours. Compassion is who they are and what they deserve. I'm incredibly grateful to BCC!