I took my chihuahua in for an ear infection the doctor and staff were fantastic with her!…read moreI would recommend this vet to everyone!

Clean homey atmosphere, without feeling "sterile"A vet is only as good as his staff.This practice…read moreis the whole package.Friendly,knowledgeable, compassionate, with a true love if animals. I am so happy to have found this office:)

Dr. Alter and staff are always so helpful and knowledgeable. My husband and I drive down 40+…read moreminutes from Rocky Hill to continue to see him (my husband has been bringing his pets here since he was a kid). Everyone there is so friendly and our pup genuinely loves going to the vet! I feel safe knowing they are working with her and they never make us feel stupid for asking a bunch of questions. As new pup owners, we call quite a bit and we are never made to feel like we're wasting our time. I've been to lots of bigger vet practices in my life, and I love that Pet's Friends has a small, homey vibe. Dr. Alter actually cares and knows the animals unlike some vet's my pets have had in the past. Definitely reccomend.

I loved the care that dr Atler provided to my very nervous and distraught dog. He explained…read moreeverything about his care in detail. I am very glad that I switched my dog's care to him.

They love animals and it shows. They always explain what the options are and give you tips to make…read morecare less expensive

Dr Azzolin and his team are outstanding! It feels like they love and care for my pets as much as I…read moredo. I tend to ask A LOT of questions and they are always patient with me and take the time to answer everything and make sure my pets are receiving the best care! The whole team is incredible, very knowledgeable, and always friendly! I would definitely recommend them to everyone with a pet!

Terrible. Low quality vets who nickel and dime. Annoying receptionist. They can never fix the…read moreproblem the first time. Avoid this ponzi scheme

I have brought my cat to Sandbank a few times for checkups and they've been nothing but wonderful…read more They were recommended by a friend when I was researching vets in my area after adopting my new fur baby. We so far have only experienced Dr. Carter, but she's been very knowledgeable, wonderful in listening in my concerns, and looks out for what's best for my cat. My cat certainly hates the car ride to appointments, but she adjusted well when Dr. Carter and the assistant handle her. We might hear some happy purring before the appointment is over. Scheduling new patients appointments, checkups and follow-ups is super easy to do online. You can pick a suggested date and time with details for the appointment and then either via text, email or phone call--they will confirm the appointment. Sandbank will also send reminders via text or emails leading up to the appointment. Trust me, they don't want you to miss your appointment. They are closed on weekends, but they do stay open until 6pm during the week. Any emergency visit, you should call or contact a 24 hr vet hospital near you. Sandbank recently revamped their website too. So if you are in the Cheshire area and looking for a vet for your fur baby(ies), give the Sandbank team a go!

I brought my dog here for an emergency. We hadn't been to a vet since Hurricane Sandy because…read morewe've been moving around so often. My dog had bloody diarrhea and I took him to the only place that was open at 7 am. I'm so so so glad I did. They had an appointment for him straight away, and although I knew that this was likely to be expensive, they asked several times about the cost of a particular procedure before they did it. I knew they were going to take blood, so they offered a genetic test that could both identify any potential problems for his breed and age. I was sure he needed surgery for the bleeding problem, but after Dr. DaCosta examined him, she was clear that there was nothing stuck in him. They sent me a postcard reminder, as well as an email, to come in for a follow-up,but then when I called for an appointment, they said if the bleeding had stopped I didn't need to come in. Just pick up his Nextguard and Heartguard and I was good to go! I'm so happy. so happy.

I would first like to acknowledge the many positive experiences I had at this practice in the past…read more Dr. Lang, Dr. Marotta, and several technicians cared for my dogs from 2020 through early 2026, and during those years my visits were consistently professional, calm, and respectful. Unfortunately, my visit on February 19, 2026, was completely different. I would give this place a zero star. I brought my healthy dog in for a routine checkup, fecal exam, and vaccines required for boarding. What should have been a straightforward preventive appointment quickly became uncomfortable and confrontational. During the visit, Technician Laura Kelly repeatedly spoke over me, raised her voice, and addressed me in a way that felt accusatory rather than informative. Each time I attempted to respond or ask a question, I was interrupted and not allowed to finish a sentence. The tone was not educational or collaborative. It felt adversarial. When she stepped out of the room, I could hear her speaking about me behind the door. Shortly after, Dr. Ashley Jackson, whom I had never met before, entered the room. Rather than asking about my dog's routine, training, or overall health, the conversation immediately turned critical. The entire interaction also felt rushed. Dr. Jackson repeatedly mentioned that she had a lot to say but might be pulled out of the room soon. She spoke at length, delivering a stream of general advice without first taking the time to understand my dog or my experience as an owner. I have had German Shepherds for six years, yet I was spoken to as if I had just adopted my first dog, receiving very basic instructions such as not exercising a dog immediately before or after eating. There was no attempt to ask what I already knew or what I was already doing. Most concerning, while we were still in the room and without discussing it with me first, Dr. Jackson instructed the technician to administer an anti-parasitic medication before any fecal test results were available and without asking for my consent. Decisions were being made between the two of them as though I were not present. In the moment I was shocked and frozen. Looking back, I wish I had stopped the situation and left. This was a routine visit involving a healthy dog. The escalation into a hostile exchange, combined with medical decisions made without discussion or approval, was deeply concerning. No client should feel spoken over, dismissed, or excluded from medical decisions during a preventive appointment. The experience left me deeply upset, and it took nearly a month to recover emotionally from what should have been a simple routine visit. I hope the practice reflects on what occurred so that no other client has a similar experience.

Dr Nick is not only a great vet but also a great person. He has worked with our animals over the…read morelast ten years and always gave us all options and care treatment possible. He recently helped our dog cross the rainbow bridge and was compassionate and caring throughout the difficult process. He always puts the animals first and leads his practice to reflect that value.

Great service called because my dog had a problem with her…read moreeye. Doc Nick fit her in took his time and got to the root cause. I walked out with medication and a cure for a very reasonable price. He is a carrying person not there to rip you off. THANKS. DOC

I tried to make an appointment for my dog, I had an old account which needed to be updated…read more The receptionist refused to take my new address and phone number over the phone said I had to use an App. to change my information. I did not want to use the App but was told I had to cause she didn't want to make any mistakes taking my information down. I reluctantly downloaded the App. which would not allow me to change any of my information so I called back and got a different person on the phone and told her I was having trouble with the App I did not want to use and was there anyway they can change my information on the account it has been years since I was there. I happen to be a Vet tech and my pets were seen at another hospital and I wanted to have my pet evaluated by a specific doctor which annoyed the receptionist. I was asked for a 50$ deposit to hold the appointment which I gave the CC information over the phone; funny they had no problem taking that information over the phone. I also said I would send my pets records over from previous Vet and that I would take care of it and preferred that they didn't call for records that annoyed them also. I then emailed my records which they had trouble finding them through email and the practice manager called me back to ask what had occurred while making the appointment. Which I explained and that I would bring the records in the day of the appointment if the records cannot be retrieved by my email. I was told then that they had to have the records of my pet prior to coming for the appointment cause they had to review them. This was a new problem so past records would be irrelevant- all previous exams were normal she is up to date with vaccines and this was a new problem that it's a possible heart issue. She then questioned if it was detected by a doctor, which I said no, I think she has this problem and wanted her evaluated by a doctor which annoyed her. What does it matter if I think something is wrong with my pets heart? This was the reason I wanted to make said appointment to have it checked by a doctor and that annoyed her. I was told if I did not have the records there prior to my appointment that I would be charged 40$extra to process the records if I bring them in. I expressed that they were creating a problem before I even step through the doors. She said I could speak with Dr. Dallas who gave me the same run around was then told I could not come to the practice. I have got to say this was the most ridiculous exsprience Ever to occur from a Veterinary practice and I have worked in the field for 30 years. I have Never seen I doctor review files prior to a patient coming in. Yes vaccine information is needed but my pet was up to date which I told them over the phone when making said appointment. This practice is absurd and it's unfortunate cause the Veterinarian I want my pet to see is now working out of this practice and I cannot get an appointment because their feelings were hurt and these tyrant, ridiculous business practices. Absolutely absurd- if you can't take information like updating address and phone number over the phone you shouldn't be answering it- and if a client doesn't want to use an App to communicate by they should not be forced to do so. This practice is not friendly- they don't want to have any human connection why would anyone trust them with a pet?

The team here is so sweet, kind and patient with my dog every time we go. They really take their…read moretime to give her lots of love before the appointment starts and I feel that they just genuinely love the animals. They also are always available with any questions you have either during the appointment or just any time. They have great communication. I'm so glad that we chose them for my dog when we moved to the area.

Been using Dr Jackson/staff at Bethany Vet for many many years. The absolute best! And all so…read morecaring to each of our many dogs over the years.

BVH is extremely short staffed. They only have (1) vet on staff and she's not in everyday. They…read moreare horrible at responding to calls. I've called (3) times in the past 2 days regarding a sick dog and NO ONE has called me back yet. That is totally ridiculous. I will be looking for a new vet for my pets.