Dr. Alter and staff are always so helpful and knowledgeable. My husband and I drive down 40+…read moreminutes from Rocky Hill to continue to see him (my husband has been bringing his pets here since he was a kid). Everyone there is so friendly and our pup genuinely loves going to the vet! I feel safe knowing they are working with her and they never make us feel stupid for asking a bunch of questions. As new pup owners, we call quite a bit and we are never made to feel like we're wasting our time. I've been to lots of bigger vet practices in my life, and I love that Pet's Friends has a small, homey vibe. Dr. Alter actually cares and knows the animals unlike some vet's my pets have had in the past. Definitely reccomend.

I loved the care that dr Atler provided to my very nervous and distraught dog. He explained…read moreeverything about his care in detail. I am very glad that I switched my dog's care to him.

I have brought my cat to Sandbank a few times for checkups and they've been nothing but wonderful…read more They were recommended by a friend when I was researching vets in my area after adopting my new fur baby. We so far have only experienced Dr. Carter, but she's been very knowledgeable, wonderful in listening in my concerns, and looks out for what's best for my cat. My cat certainly hates the car ride to appointments, but she adjusted well when Dr. Carter and the assistant handle her. We might hear some happy purring before the appointment is over. Scheduling new patients appointments, checkups and follow-ups is super easy to do online. You can pick a suggested date and time with details for the appointment and then either via text, email or phone call--they will confirm the appointment. Sandbank will also send reminders via text or emails leading up to the appointment. Trust me, they don't want you to miss your appointment. They are closed on weekends, but they do stay open until 6pm during the week. Any emergency visit, you should call or contact a 24 hr vet hospital near you. Sandbank recently revamped their website too. So if you are in the Cheshire area and looking for a vet for your fur baby(ies), give the Sandbank team a go!

Terrible. Low quality vets who nickel and dime. Annoying receptionist. They can never fix the…read moreproblem the first time. Avoid this ponzi scheme

Not like it was when it was privately owned practice…read more We left Chester Vet not long after Dr. Ficke left. Dr. Flower retired due to health issues many years ago. A long time tech was let go, the best receptionist left, not the friendly little family practice it was. We used to be a name, then we became just a number.

Having been a steady client of Chester Veterinary Clinic for over 10 years one has observed a…read moresteady decline in the care provided along with an abnormally high veterinarian turnover in recent years. But was horrified with my past visit and feel it's my obligation to communicate this experience. The attending veterinarian failed to carry out the most basic and prescribed exam functions during my feline's annual visit. This included failure to take the cat's temperature, doing a through examination of his teeth or even checking his ears or fur coat for the presence of mites. The only handling done was an abdominal and kidney check which lasted approximately 1 minute. All other wellness checks previously described were omitted which were always performed in the past by other veterinarians at this business. The only questions concerning my pet's overall condition, health and habits were what type of food he consumes, with only a single note being taken by the veterinarian during the visit which lasted hardly 5 minutes. I communicated this experience to Chester Veterinary Clinic owners in a letter, never even receiving a phone call or written reply concerning this visit which demonstrates their disregard concerning any customer dissatisfaction or feedback. Chester Veterinary Clinic was once a premiere place with fantastic veterinarians that provided a caring and competent environment, but sadly has digressed into a sub-standard level of care place to take your pet. There are plenty of other vets in the area that will provide competent care.

I would strongly advise against using Ridgehill Animal Hospital…read more I arrived right when they opened without an appointment because my dog had been in visible discomfort for hours and I was hoping they could fit him in at some point during the day, given they had his full medical history. Instead, I was immediately turned away by a receptionist with no compassion and told to go to the emergency vet down the street. I spent time outside trying to keep him comfortable, and after seeing other clients arrive, I went back in to ask if there was any chance he could be seen later that day. I was told "nothing today" and dismissed again. During this time, Dr. Pearce did not acknowledge me or my dog at all. I later went to Central Emergency Veterinary Clinic, where the level of care and empathy was night and day. Ridgehill never followed up to see how he was doing. When it came time to euthanize my dog, I was told there were no appointments available with his primary veterinarian until the following week. I was offered a late Friday appointment with another provider, which I accepted. On the morning of that appointment, I called inquiring about the process I wanted to be present for the entire process, including catheter placement. I was initially told "you can ask when you get here". The receptionist did ask and came back and I was told no. Then, I received a call a few minutes later saying the owner had canceled my appointment entirely and that I should "go somewhere else." Canceling a same-day euthanasia appointment and turning away a distressed pet owner in that moment is beyond unprofessional--it's inexcusable. This practice demonstrated a consistent lack of compassion, communication, and basic decency. I would never return and strongly recommend others seek care elsewhere.

My partner and I brought our dog Koda to Ridgehill almost his entire life, and after our last…read moreexperience, I would never bring another dog again. I am truly blown away by the blatant disregard and disrespect we experienced at the end of our dog's life. We brought our dog in Monday, 7/6 after he began to experience some discomfort in his front right paw. Our appointment was late at night, and we understand they close at a certain time, but we felt ignored and rushed out by the vet that we saw. Not only did she completely disregard what we were telling her about his limb lameness, lethargy, etc., she chalked it up to allergies, which he has had his entire life. She prescribed an antifungal, apoquel (which we expressed we have tried and it has never worked, and we had switched to cytopoint), and gabapentin that we later learned was not appropriate for his weight. We told her he wasn't eating or drinking, she didn't bother to pursue that further. She essentially said his allergies were bothering him, we could take x-rays, and then proceeded to tell us she didn't have time for x-rays, and sent us home. We gave him the medication, he showed minor improvement. On Tuesday, 7/14, our dog started to show signs of total paralysis and he couldn't move at all. We brought him in that day to see Dr. Pierce, who is FANTASTIC. She was kind to Koda, listened to us, and showed compassion. She told us half of the medications the first doctor prescribed were basically pointless, and the gabapentin was 1/3 of the appropriate dose for his weight. Dr. Pierce hydrated Koda, gave him food, and took x-rays, which should have been done the week before. Koda was given steroids, and we were told to check-in. Wednesday, Koda did not improve. He got worse. We had to give him water through a turkey baster. We were told we would be called in the morning for his x-ray results, and we weren't. We had to call. We didn't get a call back until almost 4:00 in the afternoon. As the day continued, Koda continued to go downhill, crying in pain, unable to move. We called them back around 5:30 seeking advice, expressing fear he needed to be euthanized, and asked for a call back and appointment. The person who answered the phone said, "um, no.... I need to talk to someone and they'll call you back." Nobody called back that evening, and we had to take Koda to the emergency vet to get euthanized. The following day, 7/16, as I am typing this end of day, nobody returned our call. I am willing to wager we will never receive that follow up call. I am absolutely DISGUSTED at the way Koda and his symptoms were ignored the initial visit. I am disgusted that Dr. Fracasso didn't dose him properly, listen to our concerns, x-ray him (even if that wouldn't have made a difference), and diminished his pain as allergies. I am disgusted that we were dismissed when we called back scared and seeking advice, and I am DISGUSTED that nobody bothered to reach back out. I would NEVER bring any pet I may have in the future here again, and based off of several recent reviews, I know this is unfortunately not unique to my partner and I. Ridgehill wants to get paid, they do not care about your animals, or you. It is absolutely disgusting to me that an animal hospital would treat an animal at end of life like this, and their family. I saw more compassion in an hour at the emergency vet we had to go to than I ever had at Ridgehill. Avoid them at all cost.

They love animals and it shows. They always explain what the options are and give you tips to make…read morecare less expensive

Dr Azzolin and his team are outstanding! It feels like they love and care for my pets as much as I…read moredo. I tend to ask A LOT of questions and they are always patient with me and take the time to answer everything and make sure my pets are receiving the best care! The whole team is incredible, very knowledgeable, and always friendly! I would definitely recommend them to everyone with a pet!

Dr. Michelle Salas is the best there is! We drive an hour one way to see her -she is that good! We…read moreare so lucky to have found her. She is not only knowledgeable but is kind and compassionate. She goes above and beyond for her patients & their animals. She has called us a few weeks after an appointment to tell us she was thinking about our dog & found some new research or came across this case etc... Her passion for animals and her commitment for their well being is evident in everything she does. She is also conservative with treatment of that is the approach you want to take. You will not be disappointed to have chosen her for your pets care. We have used her for surgery on our dog as well. When seeking out a physician for yourself, you want the best. I seek the same type of care for my pets, and I have found that with Dr. Salas!

Thank you for taking care of Trap - awesome, knowledgeable and warm staff. My cat was not the…read morenicest patient to work with and I really appreciate the staff being understanding.

We brought one of our daughter's parakeets there. The parakeet was unable to use one foot. The Dr…read more said that her parakeet probably had a stroke. She was so kind, compassionate and caring. I would definitely recommend Deep River Animal Hospital.

Thursday, April 13th I knew my Salem kitty needed to be let go. He was my heart…read more Dr. Chris and her staff treated Salem and I with such tender care. I will be forever grateful that I went to them for Salem's last moments. When I went back to pick up Salem's ashes I was treated again with such kindness and compassion. If I could give mote stars I would. Thank you for making one of the most difficult and heartbreaking decisions surrounded by care.

We love GVH. They're Dr.'s have always been so kind and supportive. For over 35 years, we have…read morealways come back to Guilford because it is the only place we have felt truly comfortable, our dog /cats too! They are a tad more expensive than others, but it is worth it. I found them to be honest and forthcoming with services and cost. Dr. Pixton and Dr. Dale are both wonderful. (dr. DellaMonica who retired recently) I feel seen and they gently guided us through our losses and made themselves available to address concerns and what to expect. They have made changes in the front desk/admin staff to accommodate the sheer volume of patients which at first I felt was too businesslike, and a little wonky. Now, I see totally make visits seamless. We have rarely had to wait more than a few minutes. To be fair, it is cheaper to use Chewy for some OTC's/food and prescriptions (heart worm) etc, which I do. They have a portal where they can connect with Chewy to send prescriptions through. At this point, I would not trust any other vet with our pets.

Amazing doctors. Great staff. A little expensive but always good value! 10+ years and 4 different…read moredogs in great care.