This has been our vet service for many years - kind, considerate, and first rate care for all our…read morecats.

Techs are jumpy and act afraid of both dogs and cats. Had to muzzle my senior dog for shots. Vet…read morereverts to recommending drugging your pets for routine visits. Does not advocate for preventive care. Will never bring my animals back.

Dr. Slater and staff have always been able to resolve my dog's issues whether minor or serious in a…read moremost kind manner. I am so thankful that my Penny is in their care!

7-2-2024 - I stopped at Salem Valley Veterinary clinic to pick up some NexGard for my 4-year-old…read moreJack Rusell terrier. At the same time, I asked the reception people to have Veterinarian Sarah Slater, my dogs Vet call me ASAP because my dog Tarah was scratching and biting herself incessantly and I was concerned. I was told they would have her call as soon as she arrived the following Monday. 8-5-2024 - Over the weekend my dog's condition worsened significantly and being alarmed I called the Clinic at 8 am when they opened. I was told that Dr. Slater doesn't get in until 8:30 to 9:00 am so I had to wait. I waited until 10 am and hadn't heard from them so I called again and was told that I had to be patient, the doctor had several emergencies this morning to which I replied, my dog is chewing herself bloody, scratching herself raw. I'd say that's an emergency wouldn't you. I was again told to wait. 12:00 Noon - I figured that as they hadn't called, they likely wouldn't and I called another local vet who was kind enough to squeeze my dog in at 3 pm, Clark Veterinary Hospital in Old Lyme. At 2:15 pm the doctor from Salem finally called and asked me what was up with my dog. I told her I was quite annoyed by the fact that she had waited almost to the end of the day to respond and that I had already found a new Veterinarian in the area who agreed that she'd see my dog. I went on saying that I knew my dog had a fever, likely some internal infection, was bleeding from areas she had scratched, had stopped eating and refusing to walk, and that she should have made an effort to answer my calls earlier. She apologized and said that she didn't know that I had been in the practice three days earlier, said she had two emergencies first thing in the morning and put the blame on the receptionists answering the phones needing more training never taking responsibility for her own actions. She then asked if I wanted my dog's records transferred to Dr. Clark's office and I said I did ASAP. 3:00 pm Arrived at Dr. Clarks office and was told that my dog had a high fever and a severe bacterial infection and that my suspicions and concerns were well warranted My opinion of Veterinary clinics has festered into total contempt. It seems that the whole industry has been bought up by big corporations who take over, increase prices and decrease services preferring to push the easy fix over doing the work to find root cause and in my opinion, this is reprehensible behavior when they like doctors promise to do no harm. Case in point, Colchester Veterinary Hospital gave Tarah Apoquel as a puppy fully knowing it's a dangerous drug in dogs under a year and should never be used. My puppy developed aggression toward anyone who came within ten feet and she also lost all confidence turning into a fear biter and frequently has night terrors. I took her off the drug and moved her to Salem Valley, fully thinking I'd have a much better experience than what I had at Colchester and after that experience, I have been looking into starting a class action law suit against Pfizer and their drug Apoquel. The main doctor in Salem, Robert Barratt was my horse vet for many years and it pains me to have to write this about his business but my animals are family members and I don't appreciate anyone who doesn't take their health and safety as seriously as I do and as such, this review is being written. I can not and will not recommend Salem Valley Veterinary Clinic and would suggest you do your homework as you would for yourself or any of your loved ones. Find a doctor with a 4.5-to-5-star rating and become a client with them. Avoid anyone with a lower rating and read the reviews!!! People who experience bad performance from medical "professionals" are not likely to plant a story but more likely to state the truth and that information can be used to draw an educated conclusion as to who you wish to provide medical services for your pet.

Thursday, April 13th I knew my Salem kitty needed to be let go. He was my heart…read more Dr. Chris and her staff treated Salem and I with such tender care. I will be forever grateful that I went to them for Salem's last moments. When I went back to pick up Salem's ashes I was treated again with such kindness and compassion. If I could give mote stars I would. Thank you for making one of the most difficult and heartbreaking decisions surrounded by care.

We brought one of our daughter's parakeets there. The parakeet was unable to use one foot. The Dr…read more said that her parakeet probably had a stroke. She was so kind, compassionate and caring. I would definitely recommend Deep River Animal Hospital.

It just seems like Kay C. might've woken up on the wrong side of the bed when she wrote that, and…read moreclearly can't see genuine veterinary service when it's offered! I have never seen a Veterinarian, bend-over backwards to help his clients the way Dr. Yousef does. When I was living in Madison, I was in the waiting room and as another client was finishing up with Dr. Yousef and exiting the exam room, I couldn't help but hear that the client was having a difficult time coming into their appointments due to their age. Dr. Yousef, without hesitation, told the older lady, the next time she needs an appointment, HE will go to her and perform the visit so she doesn't have to travel. HOW MANY VETS ARE WILLING TO DO THAT NOWADAYS?! I just thought it was very heartfelt and genuine. My wife and I have never had any problems with Dr. Yousef's service when we brought our Chocolate Lab. His prices are very comparable, and he never pushed medications on me that were "extra" or "unnecessary." Great vet!

I met this Dr at the Vetco clinic in Southington Ct. I have since driven many of miles to have him…read morebe the one to care for my dog . I also live in Berlin Ct and travel to his office in Madison Ct for his expertise and service!! He is without a doubt hand down the BEST!! Especially with the little ones, he's so gentle and careful with them!! I would travel hours just to go to him he's SO WELL WORTH IT!! Lilo's Mommy (My Beloved Angel too)

Very happy that I was able to get my cat to see the Vet., on a Sunday. Professional staff &…read moreinformative,

This was our establishing care visit for our rescue puppy, and they were absolutely wonderful. Curb…read moreside service, took the time to send someone out to the car to help give us tips and tricks for crate training an anxious dog. Properly informed on each step of the process, given choices. Sent home with the knowledge on medications and treatment, follow up appts set up, neutering appt set up. It felt very friendly and welcoming. You could tell they loved their jobs and that made it feel like you had family taking care of your animal even from the car. Also VERY affordable. We had previously been with a VCA vet and , I was pleasantly surprised to see the bill at the end of our visit with Norwich

A long overdue shoutout to the amazing folks at the Niantic Animal Hospital…read more Almost a year ago, we found a stray cat living under a shed on the docks where I work. He was very timid, afraid of people, and not in the best health. We started feeding him, named him Tunafish (his favorite snack that we gave him), and decided we should probably get him neutered and checked out at a vet. A friend told me about a local organization that partners with the Niantic Animal Hospital providing low cost services for stray cats. Sure enough, we were able to get him shots and fixed there for a fraction of the cost that I was quoted from some of the other vets around town. Not only that, but all of the staff I dealt with at the office were some of the nicest and most helpful people I've ever met. As soon as you walk in the door here, it becomes obvious that your animal is in good hands. Nowadays, Tuna is as healthy as a horse and the friendliest cat you could ever meet. His living situation has also improved quite a bit, as he ended up coming home with me not long after his vet visit. Big thanks to Niantic Animal Hospital for helping turn not just Tuna's life around, but all of the other strays that they assist with TNR.

When I walked in, no one acknowledged me for 10 minutes. An untrained lady gave me incorrect…read moreinformation. Even nod would have been sufficient. I'm on a limited income so I asked how much the visit would be. I was quoted the wrong price so I couldn't do the appointment. Training staff prior to letting them answer phones. And a smile, a wave upon entering is a must. Ignoring me while 2 people were on the phone was inconsiderate. It was very upsetting. I'll bring her to get spayed with TEAM for $225.

We took our 11 year old cat to CareFur to see what was causing him to have a limp. He hadn't been…read moreto the vet since he was a kitten. The visit was great. The technician who we were first to meet was great and the vet spent an hour with us going over what might be causing his issue. She described in great detail and made us feel like they really cared. No pressure on any procedures. The facility is nicer than my doctors office If you want top notch pet care I'd say take your furry friend here.

The gal that answers the phone, Michelle, is rude and uncaring..very cold to be working in a…read moreveterinarians office. Courtesy begins at the top.. the front desk .... rude, and uncaring, and cold, you certainly wouldn't want to go there ...I wouldn't, nor would we recommend them.. Meredith

My 12 year old boy (boxer mix) has been having some joint pain and stiffness. I don't like to…read moreovermedicate him with meds that can cause liver damage or worse, I prefer natural solutions. I get acupuncture myself, so I was happy to find a vet not too far away who could do acupuncture for him. Dr Torlone and Kelly are great with my pup and I'm happy when he's happy!

Dr. Torlone helped save my dog ! OK, so my dog also goes to another vet here in RI (Dr. Doolittle)…read morebut since I kept reading that the best treatments for perianal fistulae was using Chinese Herbal Medicine, I found Dr. Torlone through the Chi Institute, and contacted her right away. First of all, she is incredibly reasonably priced, and secondly, she is hands down the nicest vet you'll ever meet. She understands each and every animal, and can figure out a game plan for healing them of an ailment. My situation was unique in that I had her work with the local vet, and she was really cooperative. She really helped save my dog! She recently moved into her own business, and its a lot nicer there than where she was before (in a conventional vet office). My dog LOVES her, and she loves him just as much. I wish I could do more for her, especially after she has done so much for us. She is really reasonably priced, and she is one of the best people you'll ever meet.