My 12 year old boy (boxer mix) has been having some joint pain and stiffness. I don't like to…read moreovermedicate him with meds that can cause liver damage or worse, I prefer natural solutions. I get acupuncture myself, so I was happy to find a vet not too far away who could do acupuncture for him. Dr Torlone and Kelly are great with my pup and I'm happy when he's happy!

Dr. Torlone helped save my dog ! OK, so my dog also goes to another vet here in RI (Dr. Doolittle)…read morebut since I kept reading that the best treatments for perianal fistulae was using Chinese Herbal Medicine, I found Dr. Torlone through the Chi Institute, and contacted her right away. First of all, she is incredibly reasonably priced, and secondly, she is hands down the nicest vet you'll ever meet. She understands each and every animal, and can figure out a game plan for healing them of an ailment. My situation was unique in that I had her work with the local vet, and she was really cooperative. She really helped save my dog! She recently moved into her own business, and its a lot nicer there than where she was before (in a conventional vet office). My dog LOVES her, and she loves him just as much. I wish I could do more for her, especially after she has done so much for us. She is really reasonably priced, and she is one of the best people you'll ever meet.

Very pleased! I was happy to be worked into the schedule day of at the East Haddam location. My…read moreanxiety was through the roof and knowing my cat could be seen really put my mind at ease. The receptionist, Dawn, is a gem and I appreciate her support. Dr. Reagan is so kind and knowledgeable. He clearly remembers his patients and really takes the time to listen. Thank you! They are efficient and caring.

Knowledgeable and trustworthy. Caring, patient, and cheerful, as well. Always a pleasure. Nurse Ed,…read morethe real boss around there, makes sure that the care for both pets and people is genuine and heartfelt. Dawn, Katherine, Amy, and the rest of the staff, are all as friendly and helpful as Dr. Reagan.

We have been taking our pets to this veterinary clinic since our dog, Bailey, was a new puppy…read more I cannot tell you how appreciative we are for the care that they gave him over the past 14 years until we needed to put him to sleep last Tuesday. Loving and spoiling him as we did, Bailey had a whiny personality. They always treated him with care and patience. If ever there had been an illness with any of our pets, they have been informative and always giving us options of treatment. I must say they excelled as we were making the decision of what was best for our dog in his end. Bailey was a part of our family and as such very active with lots of opportunity to enjoy the outdoors. We had considered having the process done within our home, which is an option, but felt in a sense that would make us more sad of him passing. We asked if when we brought him to the clinic that we would not have to go inside and with thoughtful care when we arrived they brought out blanket. They were gentle and we sat as he passed able to feel the outdoors as he once did. They have been kind, compassionate and understanding at every stage. We chose the option for cremation and when we picked up his ashes their kindness continued. Dr. Brienza took the time to write a message on the card and even Rick at the desk was sincere when I arrived to pick up the ashes. We also chose to have a paw print in clay which In someway brought the most closure to the process. I would not hesitate to recommend this clinic for any beloved pet.

We have been going to Essex Vet for about twenty years. We have had nothing but great service from…read moreall staff members concerning our two dogs and three cats over that time. Most of our visits (95%) have been with Dr. Cheryl Brienza. Her care, compassion, and understanding of how we want our pets treated match our own. She explains everything thoroughly and respects our decisions. We feel very fortunate to have her here in our area.

They were so kind and amazing! Dr Reagan was awesome. Squeezed me in last minute. So grateful! Kim…read morewas so caring when I called for appt.

I have been taking our pets to Connecticut Valley Veterinary Associates aka East Haddam Veterinary…read moreClinic since 2005. We have 2 cats and 2 dogs that are members of our family. Doctor McLean is the very best in my opinion. He is extremely knowledgeable, practical, and compassionate in the treatment of the animals, and us! We have referred many of our friends to Dr. McLean and those that tried them out are still taking their pets to this clinic. Also, they are reasonably priced in comparison to other vet clinics in CT. Prior to taking our pets to this Clinic, I lived in Simsbury, where you'd think there would be excellent vet care. We used two different clinics we used in Simsbury. The veterinarians were aloof and failed to diagnose a perilous issue with my cat. Very pricey too, especially in light of the misdiagnosis. When we moved to East Haddam we met Dr. McLean told him about the issue with my cat. He was able to educate me as to the problem. Anytime you have an expert willing to take the time to educate, and give all the options, it shows how knowledgeable and credible they are in the subject matter. I highly recommend!

Not like it was when it was privately owned practice…read more We left Chester Vet not long after Dr. Ficke left. Dr. Flower retired due to health issues many years ago. A long time tech was let go, the best receptionist left, not the friendly little family practice it was. We used to be a name, then we became just a number.

Having been a steady client of Chester Veterinary Clinic for over 10 years one has observed a…read moresteady decline in the care provided along with an abnormally high veterinarian turnover in recent years. But was horrified with my past visit and feel it's my obligation to communicate this experience. The attending veterinarian failed to carry out the most basic and prescribed exam functions during my feline's annual visit. This included failure to take the cat's temperature, doing a through examination of his teeth or even checking his ears or fur coat for the presence of mites. The only handling done was an abdominal and kidney check which lasted approximately 1 minute. All other wellness checks previously described were omitted which were always performed in the past by other veterinarians at this business. The only questions concerning my pet's overall condition, health and habits were what type of food he consumes, with only a single note being taken by the veterinarian during the visit which lasted hardly 5 minutes. I communicated this experience to Chester Veterinary Clinic owners in a letter, never even receiving a phone call or written reply concerning this visit which demonstrates their disregard concerning any customer dissatisfaction or feedback. Chester Veterinary Clinic was once a premiere place with fantastic veterinarians that provided a caring and competent environment, but sadly has digressed into a sub-standard level of care place to take your pet. There are plenty of other vets in the area that will provide competent care.

This has been our vet service for many years - kind, considerate, and first rate care for all our…read morecats.

Techs are jumpy and act afraid of both dogs and cats. Had to muzzle my senior dog for shots. Vet…read morereverts to recommending drugging your pets for routine visits. Does not advocate for preventive care. Will never bring my animals back.

The staff here are all so helpful and kind! The doctors are knowledgeable and provide great care…read more There is usually a wait, but the staff is always apologetic and interactive so it's not too bad. Grateful for their cooperation, compassion, and care.

I have been coming to KAH for my pets Vet care for years. I have never been late for an appointment…read moreand have never waited LESS than 30 minutes past my appointment time for any appointment. I have sat in the waiting room for an hour or more on several occasions, but I never complained because I understand Vets and techs are busy, and our dogs have always received stellar care here. This evening I called because my dog threw up all over me and the car on our way to his appt. I had to pull over to clean everything and called as soon as I was clean enough to let them know I was late. The receptionist asked how far away I was and I said I'd be there in 10 minutes. She said "oh that's fine, come on down!". I arrived and Dr. Vitelli refused to see us. Suddenly I'm not feeling so understanding about all the times I've waited 30-60 minutes past my scheduled appt time. They could have rescheduled when I called, instead they let me sit in the waiting room for 15 minutes while Dr. Vitelli couldn't decide whether he'd do us the honor of seeing us.

I have been using this fine Vet for the last 15 years, if not longer…read more Every time, I have found them to be every professional and ONLY caring about what is best for my dog. They helped with my last dog for over 15 years and now my little, sensitive rescue. I'm deeply touched with how much they care about my rescue. They know he had had a tough life and are very committed to help keep him as comfortable as possible.

Money grabbers should be the name of this horrific vet. They did what they could to keep my pets…read moresick to get more money then went out of their way to make sure medications could not be gotten from Chewy even with appointments within the year. Go anywhere else than here. The worst.