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Lomax Enterprise of Central Florida, Inc.
Executive and Leadership Development, Motivational and Keynote Speaking
Project and Workload Management, Commendable Customer Service
Organizational Development, Marketing and Graphic Design
10365 SE 42ndCourt, Belleview, Florida 34420
email: lomaxenterprise 6774@outlook.com
Contact: 301-655-6932
February 9, 2024
As President and CEO of Lomax Enterprise of Central Florida, I am compelled to share an exceptional experience my wife Angela and I had at Care First Imaging in Ocala, Florida, on Thursday, February 8, 2024. It's not often that a service encounter leaves such an impression, but thanks to the exemplary customer service provided by Jazzlee Cruz, Shakira Garcia, and their team, our visit was memorable for all the right reasons.
Our visit coincided with a lunch delivery for the staff, and the enticing aroma of hot pizza filled the waiting room. In a light-hearted moment, I approached the front desk, joking about how the scent was captivating. Without a moment's hesitation, Jazzlee offered me a slice. Though I initially declined, her insistence was so warm and genuine that I graciously accepted. This simple act of kindness was just the beginning.
Jazzlee, Shakira, and another team member didn't just share their lunch; they shared a moment of genuine human connection. Jazzlee even went as far as bringing me a cup of cool water to complement the meal. This level of care and generosity is rare and speaks volumes about the culture at Care First Imaging.
Having spent over 30 years as a training consultant specializing in commendable customer service, I have encountered countless service professionals. Yet, I was profoundly moved by Jazzlee's willingness to go beyond her duties. It was a clear demonstration of selflessness and professionalism that deserves recognition.
I would also like to extend my thanks to Ms. Zorayda Puello, Director of Operations, for assembling such a first-class team. Their actions reflect the highest standards of customer service and truly embody the spirit of Care First Imaging.
It's rare to find a team so committed to making every interaction memorable, and even rarer to be served lunch while simply waiting for a service. My hats off to Jazzlee Cruz, Shakira Garcia, and the entire Care First Team for their outstanding service. This experience not only highlighted their professionalism but also their humanity and generosity. Kudos to everyone involved for setting a stellar example of what exceptional customer service is like.
Sincerely,
Glen F. Lomax
President and CEO ,
Lomax Enterprise of Central Florida, Inc. read more