Horrible service, clearly the administrative staff is overwhelmed so it makes me wonder about the…read moremedical staff. Entrance area is confusing, do you want the patients to wait on the social distancing decals on the floor or do you want people to walk up to the desk and use the kiosk to sign in? When people asked the woman at the desk, her response was not polite, very sharp almost to the point of nasty. After waiting my turn, a person copying all my identification, signing documents etc. they tell me they can not do the test today as you are waiting for prior authorization. So the travel to the facility was a waste of my time and transportation. The appointment was made over 3 weeks ago, they text yesterday to confirm the appointment, text documents to complete. I contacted my insurance company, despite the appointment being made over 3 weeks ago, the approval request was only submitted late wednesday afternoon. Thursday you text to confirm the appointment, friday you refuse service because you didn't file the request for prior approval in a timely manner. TERRIBLE SERVICE - there are other facilities available.

Very nice people with minimal wait. Special people in the MRI and xray department. Nice facilityread more

Took care of my husband. Said he had pneumonia after over a week of what we thought was a cold …read more Gave him augmentin and prednisone. We told them he had Afib. So prednisone should NOT have been given to him and now from the antibiotics his pee is almost orange!!! We're going to his regular doctor now to see the cause for this change in color. Found out this antibiotic can cause liver damage!!!! No one said a word!! Hope we don't have to call a lawyer!!! If you value your life DONT GO THERE!!!! Plus the doctor there is hooked on prednisone for her asthma!!!

Went in for a dry cough. Lady at front desk was very friendly and easy to understand. Walked to the…read moreback and got blood pressure and all vitals checked, another nice lady, very easy to chat with. Finally got with the doctor and she was really nice too. Took care of everything, was very transparent with everything including prices of medication. Got our prescription in house which made it even easier and cost effective. Bonus points as they had an "adult sticker" basket, made us feel like kids again getting a little treat. Also they had bars of handmade soap for Christmas time that was free, which I thought was really nice. Overall a nice experience and will make this our go to location. Thank you ladies!

My wife called in to make an appointment for a cat scan. She is 76 and I often help her with her…read morecalls because it is hard for her to hear. After more than 15 minutes on hold a lady answered who did not give her name. My wife gave her name and date of birth and asked to make an appointment. The lady on the phone suddenly shifted to what can only be described as an attitude. WAS THE ORDER sent over?, and I am not exaggerating her tone. My wife proceeded to try and explain that she had a physical order because her Dr office could not get her in for 2 months. WELL i CANNOT DO ANYTHING WITHOUT THE ORDER! came the voice with an attitude!. My wife asked nicely if she could call and have it sent over and the lady said NO YOU CAN NOT! At that point I asked to speak to the Lady on the phone and I asked her why she was being so cold and rude to my wife, which she did not like, and she replied that I was hollering at her and she hung up! I am not sure what was going on with this lady but I intend to inform my cardiology provider how their clients are being treated. Shame on this individual you are dealing with elderly sick people who have great difficulty as it is navigating the system. The last thing we need are uncaring buffoons without patience to help us when we need it. One day you will be old (and know this)...you reap what you sow. Get your acr together as a professional and leave the attitude at home! There are other places we can go...try and remember that, I bet your employer knows it! If you read your reviews, it sounds like scheduling is an ongoing problem....shame on how you represent Advanced imaging.

I had to have a CT scan of my nose and throat per Ear, nose and throat Dr. I had a great…read moreexperience with the office staff and the technician that gave me the IV did an awesome job.. I was taken care of very well and would go back again to this place.

Donna is great! She always answers the phone when I make my appointments and is very knowledgeable…read more She tries to get me in a quick as possible. The staff, from the reception desk to the MRI techs are friendly and helpful. They take the time to explain things, make sure you are comfortable and will stop the test if you need a little break. My scans are always read in a quick amount of time as well. Sure, occasionally things happen and you have to wait a bit longer than your appointment, that's okay because emergencies happen. Why stress over it, sit and relax while you wait. X-rays are walk-in and you may have to wait a bit. That's what happens sometimes, staff is busy helping others. I travel an hour to come to this location because of the outstanding staff. Keep up the great job everyone! Thank you for all you do.

The actual appointment my wife had was pretty ok. She said everyone was very friendly and…read moreprofessional. The reason for the negative review is that they have not sent the imaging to her neurologist who requested the images. Her appointment was on the 15th of May, it is now the 5th of June. ....When she called (3 different times), she was told they had sent the information....today, she was told they sent the information from them reading the images, which is NOT what the doctor ordered, he simply needed the images so he could read them .Today's phone call told her that she would get the images faster if she drove the 140 mile round trip, picked the images up, and delivered them to her doctor....please note, she is 76 years old, and 100 % disabled from profound spinal issues. Needless to say, we are not happy campers

I was sent there for an MRI. The technician was rude and completely devoid of any attempt at…read morepatient care. I've had many MRI's unfortunately, and this was the first time I've never been guided by the technician during the x-ray, saying when to breathe and when not to. His instructions were, "Don't breathe while you hear the loud noise." No indication as to when that noise would begin. He came across as very arrogant. Everything else was fine.

Radiology Associates of Ocala Radiology associates of ocala…read moreHAS BLOCKED ME ON FACEBOOK for asking for a refund. Their CT machine, and radiologist missed an 8mm kidney stone that I told them was there. I had a CT scan in the hospital a month before which showed it in my ureter. After not passing it, my urologist scheduled surgery but needed a CT scan to see its location. I went to Radiology Associates of Ocala, and they sent results to my urologist saying no stone was present. After another month of pain I ended back up in the hospital with kidney failure, needing immediate surgery for stone removal. The office manager Carrie, said they did nothing wrong and won't refund my money. This place either doesn't have experienced techs, or they have old, outdated or faulty machines. Imagine if this was someone with cancer. These tests should be accurate! THIS PLACE NEEDS TO BE INVESTIGATED and HELD ACCOUNTABLE.

Poor office staff, will not call you to set up appointments. I've called twice now and the say they…read morehaven't received my Dr order but it has been sent twice. Now I find out their fax machine is broken and they can't received the orders, BUT THEY NEVER TOLD ME THAT! I got that information from my Dr office when they tried to send it the second time. So I lost a week and four phone call.

Every time I've come here has been pleasant. Always quick to get you in and out. All around has…read morebeen a great experience.

mostly good except for first late night nurse that either blew my IV with morphine or shot morphine…read moreinto an already blown IV. her answer when I pointed out the sudden rash and itching was "what do you want me to do?"

Terrible hospital. I was in so much pain in the waiting room that people kept telling the staff…read morethey needed to help me. It was so bad that a group of people did a prayer circle around me. Then I had a doctor yell and scream at me when I was admitted and in my room. As he wanted to do something to me, and I said it would be fine if they blocked the area first. As it was in so painful that I couldn't even touch it. When I tried to tell the doctor that I am allergic to the stuff they give you to drink for a colonoscopy . He told me to shut up. I ended up vomiting all night long was covered in sweat. They had to change my bed four times. My blood pressure was 205/120 . That with giving me antinausea medication and pain medication every four hours I only drank about a cup of the stuff than the same doctor came in a yelled at me for not drinking more of it. The nurse had to stick up for me. I would not recommend anyone to go to this hospital. The doctors have no care for their patients. . If I could give them a -10, I would

My wife and I made an appointment to have a procedure done on 04/25/2025. We were told in sum and…read moresubstance by receptionist that insurance Emblem Health would cover the cost. The only thing was needed a co-payment of set amount of $144.36. Then after procedure was done, we receive a bill on 05/27/2025 for an outrageous amount of $656.32. We called immediately on 07/23/2025 and spoke with Casey rep at number provided 844-974-3800 and explained the situation that we were told BEFORE procedure took place that the insurance will cover cost of procedure. I even gave another insurance card Anthem to help cover cost of this bill. Now, again on 11/04/2025 we receive the same bill and same amount of $656.32 to pay. We called once again to resolve this bill and spoke to Martha on 12/02/2025, and once again explained mis- information given at time of making appointment and day of procedure. The rep. Martha responds were that insurance only paid $53.00 of bill, and the patient was responsible for the rest of bill. So, aside from already paying the amount of $144.36, now I needed to pay an additional cost amount of $656.32 more. To anyone understanding, this is an abuse of fraud and deception to obtain patients and then come with out-of-pocket cost to bills that otherwise would have been paid by the insurance. If we knew ahead of time that the insurance was going to cover very little at this location, I definitely I would have done procedure at another location. This is the reason for having insurance.

I have been a patient of Dr Among Clunn's for nearly 10 years now, which is saying a lot as I was…read morean RN I clinical healthcare for over 47 years. I know a great MD when I see one and Dr Clunn is the whole package. Not only is she one of the most astute diagnostitians ive ever known, she is also very kind and caring ( which is REALLY saying something, for someone practicing in a very difficult area of medicine, particulaly in pain medicine). So many people just want the drugs, opiates from their pain n med MD, but Dr Clunn looks at the entire person-physically, emotionally, their life circumstance, etc. Ive never felt like she rushed me through even on one of the clinic's busiest days. . She is truly a jewel as far as a person AND a physician and we in Ocala are truly blessed to be able to access her care. She deserves every one of these 5 stars.

I was here this morning for an MRI and had to post to warn anyone who might have claustrophobia…read more The whole reason I asked to have an open MRI is for this reason. The tech told me to lay on the machine and have me EARPLUGS not headphones that play music or anything like that. Also, there was no way to communicate with the tech and he did not communicate at all with me while I was in the machine. He didn't give me updates on how much longer or anything the whole time. This is crucial for anyone having an MRI. He then told me I did great when I got out... I told him exactly how I felt about the communication which was non-existent. Awful experience.

Dr Roy is fantastic. The patient portal is horrendous. Way too slow and takes forever. I have used…read morethe portal on both Chrome and Firefox with similar results.

Place is a rip off. If you go in for your wellness exam and prescription refill, annually??? They…read morewill charge you for talking about anything other then your wellness. Basically nothing check your vitals. Charge you for visit and then your insurance company for the wellness visit. RIP OFF. went back due to hours of operation. Big mistake. Samantha Westenoninblah is a unprofessional. Kept me waiting 20 mins after my 730am apt. Gotta go to work. NOT RECOMMENDED I left for a few years due to the blunder of the billing. Jennifer Singuishfield MA told me they were going to do all these test and I advised as long it is covered by my wellness. She stated no problem as they know to code it. Guess what... got a couple bills. Had to call multiple times to get them to correct it. One they corrected. Coded incorrectly. Then they wonder why I would think the others might be coded incorrect. They fixed one. Got stuck with $132 for my wellness due to bad advisement. If you ever go there they herd people in and out like cattle. Crazy.