I brought in my doxie about a month ago. She was in bad shape Her back was hurt and she needed a very costly surgery. They did not work with me. Because I had no credit I got denied financing. They wanted $3500 up front before they would even think of helping her. She was never given pain meds even though when I brought her in she couldn't walk or be touched without being in pain. They would not bill me or set up a payment plan to help cover the cost. Because of this I had to put down my four year old dachshund. The front desk staff were very kind and they are reason this is getting two stars. The woman who brought me papers to sign was just as upset as I was. The redhead who carried Weinie Girls body to the car even hugged me. The vet on the other hand was very uncaring. He wasn't mean or rude but it was clear that he didn't care about putting an animal down. After it was done we were allowed to hold her one last time. Like most living things When they pass my doxies bladder emptied. I knew this was going to happen but the vet did not inform us of it. My fiance and I had dog urine on our clothes. The room had no paper towels, only tissues. I was too upset or I would have asked the vet before hand to get us some. To put Weinie to sleep it was $170 which I've been told is very pricey. I would not recommended this office. The women at the front desk were very nice but the vet himself was cold, a bit uncaring and would not work with me money wise. In the event that I have another emergency with a pet they will go elsewhere. In this day and age you have to work with people money wise. Vets should be motivated by a love of animals, not money. Sadly money is the motivation here. I have Tourettes which acts up when I'm stressed. My main tic or twitch is a thing where I curl my upper lip. While speaking with the vet about putting Weinie down I told him that I wasn't giving him a dirty look but that I have Tourettes. He responded with "I'm glad you told me that" His tone was rude and almost like my facial twitch was annoying him until I told him I couldn't help it. Even people without Tourettes have nervous twitches under high stress. A simple "oh it's fine" would have sounded much more professional than the rude comment he gave me. read more

This place is awful . I took my 5lb yorkie there and he was dead 15 hours later . they did not treat him right . they administered a drug that shouldn't been given . it's side effects was seizures which he started having , bleeding on the brain . which my loving Ozzy demonstrated being in a coma with no sedation. Gave him a shot of this medicine and he has another seizure. Then 20 minutes later gave him another dose of this medicine. Then another dose before he died . gave him 5 different injections of 4 different antibiotics. Also like 3-4 different antacids . read more

This place is a joke. Total ripoff. My dog has been here for 6 hours to get 3 stitches. Avoid this place.

Excellent care, professional staff.. Proces are high, but this place is perfect for emergencies..we took my dog in for an accidental ingestion, and I left feeling that he was in good hands and was being given the best care. The prices are totally worth it, level of.care is outstanding.. especially at 1AM. read more

I've had two dogs in their care on two separate occasions both,end up with a form of MRSA(MRSP).The first one was during a surgery in their surgical unit which should be STERILE but apparently not.So fast forward to this time and it was a monitor being placed on my animal,which you would think wouldn't be such a big deal but apparently,the place is teeming with MRSA(MRSP) because the incidences were six months apart.They really need for someone to come in there and clean up that place.Beware if you take your animal there not only will some of the staff completely ignore them and not do what they should for them,but they may also end up with an infection that could possibly end their lives. It's very sad. I ended up removing my dog from the Care Center and rushing him to Med Vet, where they took excellent care of my dog and when they are done with any exam in a room,they have a commercial cleaning crew that comes in and cleans hospital grade AS IT SHOULD BE,in an environment like that.Also, Med Vet communicates very well with their staff members, doctors, everyone! They also communicate very well and have a plan in place for your animal and communicate with you as a client. My dog went from being in distress as well as having acute pancreatitis, to a MARKED improvement within 36 hours of being at Med Vet. He was at Care Center for over a week and nothing changed for him BECAUSE YOU LEFT HIM LAY IN A CAGE AND DID ZERO FOR HIM!Every time I would try to speak to the doctor they either number one,didn't call you back or, you would sit there with the doctor asking questions and she would just look at you and not have too much to say or have a plan together. Very unprofessional!I had nothing but drama trying to get any answers from the doctor that was taking care of my dog this last time. She's about as useless as tits on a plastic cup.Care Center has no good communication between the doctors and the staff either.I witnessed it myself.There are some doctors and some staff members that I think are good there. But you never know what you are going to get.Unfortunately,others are just complete wastes of space. As much as I may like some of the staff and a couple of the doctors down there, that doesn't negate the fact that they don't take proper care of your pet and are apparently running rampant with who knows what types of viral and infectious diseases so beware if you take your animal there. It's very unfortunate.It is not the Care Center that I knew for the past several years. Things have gone downhill there dramatically.I hope that you clean your act up Care Center. I hope for the sake of the animals that are in your care, that you all get your act together and that you get that place both physically cleaned up and hopefully you can heal your staff so that everyone can communicate versus going back-and-forth internally and no one doing their job correctly because there is zero communication. Your dirtiness and unkemptness has cost me not 1, but now 2 animals having passed due to getting MRSP caused directly from your filthy hospital, and having to treat them with medications that were so strong that side effects ravaged their poor little bodies. It's no coincidence that this is happened in your care. I hope that you all feel very ashamed! Unfortunately I don't think anyone gives two shits down there.People, if you love your animals I cannot recommend this place at all to you. You are taking a giant chance anytime you leave your animal in this filthy place. I wish it was just me being disgruntled but ,the fact is that place is like a house of horrors for your animal.You're just not back there to see it.As I mentioned prior, just because there are some nice people working here, there are certainly way more there that don't give a damn and it shows.One day I hope that place gets their damn act a gather before they keep giving diseases to animals that come in there to be treated.You're supposed to treat the animals Care Center, not give them a new disease on top of their already compromised situation!!!!!I wonder how many pets or animals this is happened to and people have no idea that you are giving their animal a very,very bad infection?! I'm sure it happens a lot!Not only did you hurt my animals by your filthy standards but also the lack of medical care that you gave.That trickle down effect cost me, at minimum,time away from my poor animals while they were in your care(or lack thereof)only to get them home only to have to bring them right back because they were filled with whatever type of infection your filthy establishment passed on to them.You robbed me of precious time that I could've spent with my animals by not taking care of them properly and passing diseases from your hospital to them. It ended up being back-and-forth with you and then ultimately down to another place because of you and your lack of care. I missed precious moments with my animals that I will never get back BECAUSE OF YOUR NEGLECT !! read more

DO NOT GO THERE! Do not take your beloved fur baby here. I took my 3 year old cat in for a fever and being lethargic. You get there and you pull into a spot in parking lot and wait. They come out and get him and they say they will call you. So after 2 1/2 hours later, they call. They say he hasn't been looked at yet by the vet. He spends 2 day there and if you want to know how's he's doing you have to call otherwise you will never get a phone call. So i finely get him home. He's was not waling right when he got home. I called them and told them he was walking fine when i took him in. They said they would tell the vet to call me in a hour. They never called me back. I found a ripped off toe nail in his create. They never told me about that. For him to rip off a toe nail there had to have miss treated him. They are very painful and bleed a lot for the cat. So they have had treated him to make it quit bleeding so its not like they didn't know. I WILL NEVER BE BACK! read more

I took my dog, [a 9 year old schnauzer] to care center vets on Friday, February 16. The vet did an ultrasound on him, then talked me into letting them do a fine needle aspiration also. I paid $844.00 for this service which took about 30 minutes. When we got home our dog could barely make it up 2 steps into the house. After 2 days getting worse, Linus died about 9:00 AM Monday morning. Of course they will not accept any blame whatsoever. Due to our experience I would not recommend taking a sick pet to Care Center. Linus was sick when he got there, but after the biopsy we spent an agonizing weekend watching his dramatic decline. We firmly believe the trauma of letting our beloved Linus go would not have been so bad had it not been for the course of treatment that he received. read more

I took my cat in who has cancer and he was literally on his last breath and I just wanted him to no longer be in misery. When I walked in a girl at the front desk got straight up and asked me what was going on. I told her the situation and that I just needed him to be in peace. She grabbed the crate with him in it from me and took him in the back, saying she had to take him back there to "examine" him before they could do it. Examine him? He was barely breathing and clearly in distress. She said it was the "law" to do before they could put him to sleep. They made my mother and I wait in a room for 10 minutes while "examining" him and then finally brought him in saying he was in bad shape and they needed to do it right then...ya think? I was able to hold him and comfort him while they did the procedure thankfully and I was with him in his last breaths. But then they had the audacity to come in the room with a $300 bill saying it was for "examination" and "euthanization". Then proceeded to hand me a flyer to cremate him for $400+ dollars. Are these people insane? I cannot believe they are getting away with this behavior. They are completely taking advantage of people when they are most vulnerable and I am so sick to my stomach over it. I have 5 other cats and will not step anywhere near this place. They should truly be ashamed of themselves because it's clearly not about the animals to them...it's all about the money. read more

We took our cat right after midnight for potentially being "plugged" on April 14th. The people were nice but after about an hour and a half, determined that he did not seem to be plugged, but sent us home with a nearly $160 bill, about $70 of which were two prescriptions. Because it was after 1:30 AM and we were very tired, we did not carefuly review the charges. We were given about a weeks worth of liquid-based pain killers, and a vial of anti-spasmodics. The next morning, our normal vet called asking us NOT to give him any more of these prescriptions (we had given one dose), and suggested an antibiotic. We now had $70 worth of useless, non-returnable drugs. After a discussion with Dr. Carey, one of the owners, they refused to do anyting to help us by meeting us halfway on what we think was an amount of drug for a much longer time than needed. We asked if they might provide a reasonable discount on another visit if needed during the next year to , but Dr. Carey felt this was not reasonable solution. Our decision is to no longer use this facility, but go to the Emergency on Redbank Road, which we hear is less expensive and more reasonable. It's a shame medical people think they are above providing value, thinking through only giving a day or two of medication and negotiating in "gray" areas like this. We would recommend NOT using this facility due to their lack of showing any amount of caring about the situation. read more

This business is VERY OVERPRICED! They are more concerned with profit margins than your pet. Will give you high quotes so get a second opinion and you'll see first hand the cost comparison is outrageous. Staff isn't knowledgeable and they will lie about charges or try to have hidden charges. Discrepancies in what the desk and vets will tell you I say make sure you have everything in writing and have a strong business mind to keep them from charging you fees or lying about the costs of care. Long wait times, staff isn't friendly especially not the financial dept. Use a great deal of caution before going here. Do your research so you can make the best decision for your pets health, your wallet, and your own health this place will stress you out. Check your primary veterinarian and avoid this entity. read more

The facility is beautiful! And, I do mean beautiful. Everyone is super professional. The Saturday afternoon admins are very dry. The prices for a male cat with a blocked urinary tract was 4 time MORE than what I paid for the same procedure at another location, not associated with Care Center, back in 2013. I was floored. Absolutely floored. I'm still shaking my head. I am sure my cat received knowledgeable care by 24/7 Doctor-staffed and operated facility, but in 2013 when my cat was near kidney failure, and in much worse shape that he was this past Saturday, I took him to a Veterinarian office that also offered emergency services to ailing animals. They did the EXACT same procedures for 1/4 of the price. In 2013 I paid $450.00. This past Saturday the charges came to $1600.00 at Care Center!! I took those estimates on those same services to the previous place that had treated my cat and the estimate came back at $466.00. My heart is sick. I am disappointed beyond disappointed that I allowed myself to apply for a Credit Card to pay for these services at that amount when I should have taken him another 30 minutes by care to where he had been before. While I have no doubt that the care was excellent and the Doctors are knowledgeable, what I believe I am paying for is the fact that this place is ONLY a 24/7 hospital, and not also making money treating pets routinely as a veterinarian office. I will NEVER visit this place again and I'll not too soon forget that I spent 4 times what I had to for something 10 minutes from my home to save me drive time and personal time. Never again. read more

I should have read the reviews here first. I chose this place over the emergency vet on Red Bank because of distance. I was made to wait over three hours....the first two hours I waited with no updates on my dog...frantic that the worst was happening. Come to find out he was just in the back ( crated) that whole time and no tests done other than vital signs. Brought him in because of vomiting and blood tinged diarrhea . Hour 3 finally saw the vet whom did not give me any specific answers, nor was any blood work done, nor fecal exam...wanted me to leave dog over night for further testing. I figured 4 hours now was long enough and left with a metroconizole (?) for the diarrhea and a shot to control vomiting. The paperwork I left with said to watch the dog for bloody diarrhea ....which is why I brought him in , in the first place. Going to see my regular vet in the a.m...... read more

The staff and Vets are top notch the 3 times we have used the care center. It is so nice to have a facility open 24 hours... somehow it seems something comes up at night or weekends. Would highly recommend to anyone seeking emergency care for their pet! read more

Nice facility - admin staff dry and emotionless - young vet that didn't know what he was doing. 4 times too much - only to pick my sweet dog up and put him down the next day and to be charged an exuberant amount of money. WILL NEVER TAKE MY PETS THERE AGAIN. read more

Money hungry. Do not seem to care about the pets that come in, just looking at the $$$ signs. Front desk staff is rude and the doctors are cold. Will not take my pet to CARE again. read more

I dont know what else to say about the C.A.R.E. Center other than simply amazing! They are second to none in all aspects from patient care, staff knowledge, guest relations, technology and most importantly results! From top to bottom you know that your loved ones (pets) are in the best hands possible. You will be well informed, given all possibilities and have a level of comfort that cannot be explained. I would travel from anywhere to get the service The C.A.R.E. Center offers!If your pet is as important to you as mine are to my family and me you should look nowhere else. read more

In June 2013 and as recently as two weeks ago, our family had to make the difficult decision to put our beloved cats to sleep. They had lived long and full lives, and it was just their time. The Care Center staff showed the utmost compassion, thoughtfulness, warmth, and professionalism. The staff even sent sympathy cards afterwards, which is an extra step I never expect a veterinary clinic to take. My family is very grateful to have walked through what is a painful experience with the Care Center, and I can't speak more highly of their service and care. read more

The staff is friendly and the vets are knowledgeable. There are a couple of drawbacks however; First, price. They typically charge 4x to 6x more than your local vet, so try to get your pet into the local vet as often as possible. Second, discharge instructions or updates on hospitalized animal via email or text; then almost NEVER get you the information in a reasonable timeframe. For example, we have a cat with pancreatitis who needed at-home specific care. He saw the vet in the early AM, and we were promised to be emailed his discharge instruction. Two hours later, I called and asked for the instructions, but still didn't get them. I called at the four hour marks and was told the instructions would be in at "end of day" around 6pm. Considering my regular vet was going to be closed for the holiday weekend, this would be barely in time to get the meds he needed. I had to insist on the phone, speaking to a veterinary nurse, that I needed the instructions NOW, not later, because my cat's life was endangered without the instructions. The instructions did not address the specific notes about his acute problem (lack of appetite & thirst, lethargy) but rather just general boilerplate instructions for his underlying diabetes. So the take-away is this: they absolutely have state-of-the-art facilities and good doctors who will help you make important decisions about your pet's health and life. BUT, you will definitely pay a premium for that service and once you're out the door, they tend to forget about you; so insist on any instructions specific to your pet's condition (or any other material) at the desk BEFORE YOU LEAVE! read more

AVOID THIS PLACE!! My adorable Cavalier King Charles Spaniel's left eye popped out of its socket on a Sunday evening. We rushed him to the care center and he was taken back for observation. My husband waited 3 HOURS while they had our dog in the back for someone to come back and discus treatment. He was one of the few people in the waiting room. If you know anything about an eye popping out of the socket the longer you wait to put it back in the less chance of keeping the vision in the eye. The vet said the only thing they could do was amputate the eye to the cost of $1500. When the high price was questioned extreme guilt was applied. Luckily my husband refused the treatment! He was sent home after paying for a $125 office visit, overpriced pain killers and an, overpriced e collar that was too small. No care instructions were given at all except to give the pills. The next morning I rushed my puppy to our vet as soon as they opened. My vet said he could either amputate the eye for $500 or pop the eye back into its socket for $250. He performed surgery that day to put his eye back in its socket and said if the surgery didn't work he would charge me only the difference and not the full $500 if the eye needed to be removed. Now over month later my adorable puppy has both his eyes with vision in the injured eye. It's heartbreaking to think this place wanted to amputate the eye probably because they could make more money off the surgery. This is actually our 2nd visit to this place. Our first visit was for an injury on my Doberman's paw 5 years ago. Same experience, we spent HOURS waiting while they had our dog in the back for someone to discuss treatment, and when treatment was discussed extreme guilt was applied. The first time we ended up letting them care for our dog and paid their extreme price, so I am not able to say if they tried to push unnecessary expensive treatment. After this last horrible experience we will never go back, and have found an alternative 24 care place if an emergency happens in the future. We did try to contact the care center to ask why they didn't offer to put the eye back into it's socket, and on the first attempt my husband left a message and we did not receive a call back. A week later we called again because we were still so upset about what happened, 24 hours after the message was left a customer service relation person called back, and said we could not talk to the Dr who saw our dog and she was not sorry at all. read more

We have two Golden Retrievers (brother and sister) and have taken each one of them to the CARE Center at different times. Our first trip was in 2002 when our our girl puppy stopped eating. She was only about 3 months old and would eat a little but then essentially wouldn't eat even steak. Our vet didn't know what to do so we took her there. Long story short the CARE center recommended exploratory surgery which unfortunately we subjected our young pup to. Nothing was found. After going to a vet who specialized in internal medicine (Dr. Rogers), he diagnosed her with acid reflux, gave her some pills which she took for 1-2 months and all was well. She grew out of it and has been fine since. About 7 years later one night (about 10:30 pm) all of the sudden our boy dog couldn't stand up or use his hind legs. He'd not had any issues before. Fearing that he had some sort of spinal issue we put him in the car and took him to CARE center. After about 1 hour and many $$ later, all the vet offered as a diagnosis was arthritis. OMG - arthritis coming on that suddenly? Give me a break. We took our dog to the normal vet who after XRAYs noticed a bulging disc in his back that's been treated well with steroids. Bottom line... 2 extremely bad, very costly experiences with ZERO results. I actively tell anyone with a pet NEVER to take their pets here. A much better 24 hour alternative is the Emergency Vet on Red Bank Road. read more

I have had a couple run-ins with this place none of which were great. One of my dogs has epilepsy and has for years. I brought him in one day for multiple seizures and they wanted to hook him up to a brain pump and do all kinds of ridiculous, crazy things to him. I have worked with dogs for a long time and have worked in vet offices, I am pretty knowledgeable on veterinary procedures. After seeing the outrageous estimate I asked if they could simply put him on seizure watch and give him valium.. the answer to that was a big fat no. It's apparently all or nothing. I asked to see my dog who was no longer seizing and bouncing around playing with me. That doesn't seem like a dog who needs a brain pump to me. I told them I wanted to take him home now to which I received resistance and was made to feel like an awful dog owner by each and every one of the employees... had to sign a waiver saying I was giving "less than optimum" care to my dog. I took him home and he had no more seizures that day and didn't just fine on his own with no brain pump. Medvet and Grady are both much more reasonable and understanding practices. Another time I sat in the waiting room for 3 hours with a 4 pound dog who fell face first from a hightop chair onto hard floor. I understand there are life threatening things that come first but if they had no intention of trying to get him seen.. which it was clear they did not, then we would have gone to medvet. read more

I have never written a review in my life, but was so pleased with my experience here last week I created an account on yelp to do just that. I have two dogs that I have had to bring here for various things throughout the years and have always been more than satisfied with the care. It's a little more expensive then a regular vet, but that is to be expected since it is a 24/7 facility. Last week I had to bring an elderly pet in to be euthanized due to my odd working schedule and the limited holiday hours of my regular vet. It was an experience I would have rather not had, but I could not be more pleased with how I was treated by the entire staff -from the girl at the front answering phones to the vet that performed the procedure and sat with me the whole time. They were all beyond compassionate and understanding of the difficult situation I was dealing with. Today I even got a sympathy card from them with a nice handwritten message from the vet and a Pawprint from my deceased dog. The facility has always been clean and well-maintained and all the staff has always been professional. I cannot recommend them more for the excellent way they handled my dogs' care and my concerns. I can admittedly be critical of things, however this place even surpassed my expectations. read more

The care needs LOTS OF IMPROVEMENT. They left my dog lay in vomit and I had to ask them could they please remove the bedding for new. I asked them if the had fed him after being their 12-hours, they commented no. So I went ahead and fed him. They wanted me to pick up a prescription for him at 10 oclock at night because they did'nt have it at the hospital to give to him (Good thing I showed up to visit him, he would have not got that medication,so I went out to get it for him.) They overcharged us on the bill by $1600, when I brought it up to them that the charges had many duplicate charges for the same items listed and I guess they are not used to people saying anything so they got nasty about it. They finally realized the bill was indeed wrong and corrected it. I would really avoid them at all cost. Your pet deserves the best treatment available and I really would not take the time to tell you that if I did'nt mean it. PLEASE TAKE THEM ANYWHERE BUT THIS PLACE read more

I took my cat to Care Center when I came home and found her disoriented and unable to use her back legs. I chose Care Center since it is an emergency facility, close to my home, and I did not want to wait for an appointment at my regular vet. I was initially very impressed with how compassionate the staff was and how quickly my cat was seen. However, after a very brief initial exam, a veterinarian came in and gave me a laundry list of things that "might" be wrong with my cat. She gave me a written estimate for the services she thought my cat needed. The low end of the estimate was over $1600. I absolutely love my cat, but I am on an extremely tight budget and there was simply no way I could pay that amount of money. My credit card has a limit of $1000, so even that would not have worked. I explained this and was given another estimate that was about $200 lower. Still out of the question. I was told that if I was unable to afford treatment that I should take my cat to her regular vet. I was then charged $90 for, in my opinion, just about nothing. I called my regular vet for her advice and was surprised to hear her say that I should not have gone to Care Center; that they were far over-priced and that my cat could receive the same standard of care at a different hospital for far less money. She recommended a different animal hospital. I took my cat to the facility she recommended. I was seen immediately by a compassionate and knowledgeable staff. My cat was in the hospital for 3 nights and 4 days, and the total bill was over $1000 less than the LOW estimate for initial services at Care Center. I was astonished by this, and truly disappointed in Care Center. While the staff was efficient, courteous and prompt, I cannot see any reasoning behind their pricing. I think it is terrible to charge such high prices when the same level of care is available elsewhere for a fraction of the cost. I completely agree with my vet--I should not have gone to Care Center. If you are a millionaire with money to burn, go for it. If not, I would advise against Care Center. By the way, my cat is home again now, happy, healthy and doing great. :-) read more