Had to take my cat here last night. He'd had dental surgery a week ago and became very lethargic and close to unresponsive. Of course my regular vet was closed (love them as well) cuz it was 730 in the evening, and this is one of the emergency vet services their answering machine recommends. I called ahead and told them what was going on with George and they recommended I bring him in. When we got there, they took him back within a couple of minutes. About 20 mins later, they brought him back out and let me know his vitals were "nice and stable" and that I could monitor him overnight, then take him to his regular vet today. When I asked if I should check out, they informed me there would be no charge since all they had done was triage him and check vitals. Since I was already tallying up the hundreds of dollars that would be due between his emergency vet visit and his regular vet visit, you can imagine my incredible relief at that news. Thanks to them, I was reassured that George would make it through the night until I could get him to the vet today. Definitely a positive experience and if I ever need an emergency vet in the future, I will absolutely go back to MedVet. read more

MedVet Cincinnati - George, the patient - Veterinarians Near Me - Fairfax, Ohio

During the plan-demic, our cat had quit eating and drinking water. I contacted medvet, they called me back at 3am, told me to bring him in, I did. Later that day I got a call, they couldn't find anything wrong and to pick him up, I did. Unable to enter the building due to their plan-demic 'rules', they brought him out to me and walked away??? He was scared to death and worse off. I asked another employee what was going on.... she stated someone working there was not nice to him. He came home and hid under the bed shaking. I got him back into our vet that day, told them he still isn't eating, drinking nor pooping. They kept him overnight and gave him an enema. He had falling and bruised insides and was constipated as it turned out. We picked him up the next morning and he was himself and again, better and so glad to see us. This medvet charged me over $700. to only scare him and possibly mis-treat him. I started paying them $25.00 a month, against my better judgement and the scumbags reported me to the credit bureau...... never again. read more

DO NOT TAKE YOUR PET HERE! Should you take your cat with a fever of 106.4 to the vet? You should seek immediate veterinary attention for a cat with a fever this high, as it can be life-threatening and it puts vital organs in grave danger of being damaged... Brought my 1-year-old kitty here with very high fever at 11pm. Told me to sit down. Told them I was VERY worried about the high fever, could they help? Totally blown off by receptionist and attendant who did not want to be bothered. I asked and was told she was put in a cage (after 20 min). Told, no, they couldn't do ANYTHING for the fever. Put back in carrier with cold packs & wet towel at my request and taken to me to a room at midnight. I told the intake lady that I was considering leaving and she said there was no need to- I would be seen NEXT and I was told to monitor her. I did so, made sure she was on the cooling packs, and researched what was going on. Time slipped away and it was 1am! I said to the 2 receptionists as I left to go to another ER: I guess they lied- I wasn't next. EMPTY waiting room and parking lot! They ignored me. DO NOT go there unless you want your pet to die. Believe all the terrible reviews. read more

This clinic is an asset to Cincinnati. No one wants to have to go to an emergency vet clinic but if you do have to it is nice to know there is one that gives the best care. I was impressed in the transparency of the process and the overall communication. There is another well known emergency clinic closer to me and while they also give first class care, I was glad I drove the extra 20 minutes to go to Med Vet . While you can expect to wait and also spend a lot I think the Med Vet experience is far superior to the other clinic. We were fortunate that everything turned out ok this time with our furry family member:) read more

I have hesitated to review this place for months but I keep getting reminders to do so - so... Extremely disappointing and stressful experience during an emergency We brought my son's cat to MedVet in the middle of the night during an emergency, after speaking with her regular vet and being told she urgently needed IV fluids. We arrived expecting emergency care. We were there for over two hours, and during that time, no treatment was provided--even though they agreed she needed care. Instead, the focus felt overwhelmingly centered on cost. The pattern was repetitive: an assessment, followed by "here's what we would like to do, but here's the cost," over and over. We had already confirmed we would pay and had signed the paperwork, yet the constant cost discussions delayed care to the point that I finally asked them to stop. This process was incredibly stressful, especially for my son, who was simply desperate to get his cat the treatment she needed. Ultimately, they decided to give her fluids and keep her overnight so another vet could treat her in the morning. Tragically, she passed away. I understand that veterinary care is expensive and that transparency matters--but in an emergency setting, urgency and compassion should come first. Based on our experience, I would only use MetVet as an absolute last resort. There are other emergency veterinary options in the area that provide far better care and communication during crisis situations. Edited because I had a typo in the name of the clinic. This is the MedVet in Eastgate on Red Bank Road. read more

I am writing this review to warn other large-breed owners about severe communication breakdowns and inadequate post-operative care at MedVet Cincinnati. My 90-pound dog underwent major leg surgery here on June 23rd and unfortunately passed away while under their care on July 8th. The post-operative management from their Surgery department was unacceptable: Unresponsive Communication: Following surgery, I waited 24 to 48 hours for callbacks while my dog was immobile and in distress. Requests to speak directly with a surgical doctor were ignored, and communications were filtered through technicians who gave counterintuitive advice to decrease medication for an uncomfortable animal. Inadequate Pain Management: On June 27th, during a recheck, the decision was made to completely remove her Gabapentin without replacing it with an alternative pain management strategy, stripping away necessary relief for a large dog recovering from major bone/joint surgery. Lack of Ongoing Care: When my dog went into clear distress on July 6th, the only guidance provided over the phone was to give more medication to have her settle. Complete Lack of Follow-Up: It has now been two full days since she passed away under their direct care. Absolutely no one from the surgical team has reached out to discuss her case, follow up, or even offer basic condolences. A surgical discharge does not end a veterinary hospital's duty of care. The communication lag and pain protocols here require a formal administrative review. Especially at the cost of $6,000 of care. read more

0 stars if possible. This company is out to make sure only the wealthy can have pets. We went in to save our diabetic cat. As soon as we get there, after the exam, we find out it's a little over 4800 dollars to save his life. That's a huge amount, correct? We were denied that we could do a down payment and make payment arrangements for him. This horrible company expects a grieving pet parent to come up with THOUSANDS on the spot, literally THOUSANDS. We managed to take out a few loans and managed to accumulate 4000$. That's not the total but I figured 4,000 would be good for them to give him a chance. Still wasn't good enough. They wouldn't let us give them 4000 dollars and pay on an 800 dollar bill to save our cat. This company is horrible. I will dance when everyone at this company gets fired. Horrible people. Sorry not everyone's born rich, but pets deserve to live NO MATTER HOW MUCH MONEY the owner has. Why is it MedVet only wants richer pets to live? read more

Now I have experience with the dentistry department and have to say I am equally impressed with them. These wonderful people have saved my cat's life many times over, and now they are dedicated to her dental care, healing her and making her life more comfortable. read more

I usually love medvet but am so disappointed by the level of service. lack of communication, long wait times. and paying extra money for a test my primary vet already ran And meds that I can't use and were prescribed just because. I don't know what's wrong with my pet $7k later and they are suggesting unnecessary meds again. I don't trust the diagnosis. When I tried to communicate , they got defensiveness and no coordination across drs. Plus, the staff and drs are condescending. read more

MetVet saved our dog's life! After a harrowing week of vomiting, not eating, jaundice, and blood tests at our regular vet, we were informed that our 10 year-old pitbull Sonya was in acute liver failure. We immediately rushed her to MedVet for additional testing and treatment. We didn't know what she had potentially gotten into/eaten and were terrified. The team at MedVet was compassionate, assuring, and professional. They kept her overnight for an ultrasound/fluids and concluded that she had a Gallbladder Mucocele - a condition that is often life-threatening. We scheduled emergency Gallbladder removal surgery right away. The team was wonderful, and let us have daily, private visits with her before and after her surgery, which was a massive comfort. We could even call anytime (day or night) to check on her and the staff was very accommodating. She ended up being in the hospital for 5 days, which was expensive (around 12k in total), but completely worth it since our dogs are our babies. The day we went to pick her up, she had all kinds of staff members wishing her well and saying goodbye to her - it was very apparent how well cared for and loved she was during her stay! We could not be more grateful for the veterinarians, surgical staff, vet techs, vet assistants, and front desk staff that helped save our baby girl's life. read more

While they were able to help my dog with his initial issue, the service following was some of the worst service I have ever had. I would honestly expect after spending more than $8,000 at this establishment that they would at least call you back if you called because your dog was having extreme nausea and you didn't know what to do. It's been more than 24 hours and I have called them on two different days and they have not called me back or answered the phone. I honestly regret taking him there even though they helped him. I would have preferred to go somewhere else that had better follow-up care. Also I would not recommend you have them trim your dog's nails because they cut the bloodline on two of his. Don't get me wrong I'm not a tree hugging cry baby over here, The service was just really bad after the surgery simple as that. read more

We have been to MedVet numerous times (mostly for fosters) and they have been great (yes, long wait times, but they take animals in order of importance and are emergency-based, which means they are VERY busy). Our last experience with MedVet was our foster, Wrigley. He had trouble from the start and eventually had to leave this world in the most humane, peaceful manner. After that, we brought in our 15 year old dog who was having issues standing and crying all night (in spite of his pain meds). Our vet wasn't available (we love them as well) so we brought him to the best place we know. I cannot say enough on how nice and understanding everyone is...one of the initial ladies had tears in her eyes when I broke down after deciding to end our boy's suffering. They were amazing from start to finish. They set us up in a private room and we met with their personnel who went over the procedure with us. They had nice girlsl who took him (he went willingly which was a sign of trust) to the back and gave him love and treats (their love for animals is apparent). The moment arrived when we had to say goodbye to our boy of 15 years. The vet was amazing and the staff was incredible. While I don't wish a death on anyone, I realize it happens. This is one of the best places to go to for end-of-life issues if your vet is unavailable. It is CLEAR the people here (front desk, assistant and vets) care about these animals. read more

I don't understand the pricing. Also you do not need to keep my pet inpatient to do an antibiotic IV.. IV antibiotics are not continuously ran 24/7. If it takes 2-4 hours, then offer that. Like offer different options because your pricing is marked up so high and not everyone has a credit card or access to funding like this but they still love their animal and want them to live and it seems like you guys don't really care. It's bizarre to me. One dose of iv then home on orals or one iv dose then come back tomorrow for another. Options man.. you guys need a social worker in there to discuss options of care with customers to figure out what plan can we make that equals this pet living. read more

Our 12 year old Chi was having issues breathing so we rushed her to MedVet's ER in Cincinnati. They saved my baby's life. They were caring, gentle and understanding of my dog's needs and mine as a worried mom. My baby had to stay overnight in the O2 box as her lungs were filled w/ liquid and her heart issues had worsen. I was kept up to date through my dog's stay. They made sure I understood what was needed to save my dog and how it would affect my wallet. I did not feel taken advantage of at all, I even got a big refund when a few procedures were not needed. Being a toy Chihuahua, she has a special attitude and MedVet made sure to find the right human to handle her which warmed my heart more than anything to know someone that cared was handling her. They laid out a care plan and made sure I had everything I needed to provide the right care at home. I will always turn to this MedVet's ER for my emergencies and specialty needs. Thanks again MedVet for giving me more years with my baby! read more

Unfortunately we had to take our dog here on a Sunday to let him go. Everyone was kind, compassionate and very helpful and they got things taken care of fast so our boy didn't have to suffer. It's never a great experience having to do this but MedVet made it as god as it could have been and we thank them greatly for that. read more

Great staff! I can't say enough about how wonderful the vets were and all of the staff. Charged me far less than I expected. Helped my sweet kitties which I am so grateful for! Highly recommend! read more

Everyone that I've come in contact so far has been efficient, professional, and caring.

I wish could put a warning and not a star. Don't take your pets here!! When you are faced with an emergency with your furbaby, you want to trust an emergency vet. After an outrageous bills, abusive care we brought our dog home to pass away. We had the WORST experience imaginable and our dear dog of 12.5 years passed after a fight to get him out of there. He was admitted to get iv antibiotics and fluids over the weekend. After leaving him for 3 hours, they could not give us consistent updates. They ran tests that were not discussed and told us he needed surgery (that didn't align with our vet recommendation). After a discussion to understand the surgery, they said he had less than a 30% chance of survival from the surgery. We requested they follow the plan at admission to give IV antibiotics and fluids. At that time they had already ran our bill up over $3,000 for testing. When we decided to hold off on the surgery to get him stabilized, the attitude quickly shifted. They asked if we were prioritizing cost over care. We called several times and could not get an update on our dog. We were so distraught about what to do and the inconsistencies we decided to go pick him up. When we got there it was a very heated battle to see my dog. They continued to lie about his care. It was clear they had not even given his medication or cared for him. When they finally brought him to me he was so bad he couldn't even walk. He had bruises on his chest and refused to eat. He look like he was almost dead. I couldn't stop crying. I felt horrible for taking him there and trusting him. The day we took him in he was walking, eating and still playing with our family. He never walked again after being at this place. They would not let me leave until I settled the bill. They refused to give me the detailed bill or explain why my bill was over $5,000. They sent me home with medication but found out when I got home the bottles contained only 1 pill each. We called our vet in the morning when they opened. They gave him pain medicine and were so upset this happened. The notes they sent our vet did not align with what they told us or were asked to do. Not even they expected this to happen. Our dog passed away shortly after this with our family including our children. As I share our experience with others, we continue to hear others had a similar experience. So many family pets killed by this place. There was no need for this to be a traumatic experience. This place is the worst. They take advantage of families that love their pets. Abusive, poor care, greedy, dishonest and unprofessional. We are still heart broken over all this. read more

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Was recommended by my vet to be seen here for emergency surgery for our frenchie had so much trouble with my bank but the staff there especially the front desk worker elanie was so helpful understanding patient kind and honestly helped us so much through this experience I highly recommend this place. read more

MedVet was recommended by my South Dayton, OH, Bigger Road Vet Clinic because MedVet has cardiology veterinarians. My six year old Cavalier King Charles Spaniel has developed a heart murmur, and Dr. Wright and her assistant were able to give a hopeful prognosis through heart medication and weight control. The Clinic was very clean and efficient -- the receptionists, assistants, and cardiology veterinarian doctor -- all were so kind, professional, and knowledgeable. Thanks to MedVet, I am hopeful that I will have a few more healthy, happy years with my Charlie. read more

DO NOT COME HERE. Due to the situation I had the state is investigating the incident. The vet and techs were nice but the older blonde woman at the front desk called me a racial slur. Im sure you come to this review due to the video of her calling me a cotton picking moon cricket on TikTok the video was reported and taken down after 800k views. The supervisor is no help so now this has been escalated to a legal standpoint. I hope this woman gets the repercussions and psychological help that are needed. I hope this office hires better individuals in the future not only for the community but for the other employees that have to deal with that. read more

I took my cat to Medvet Dayton before going to the Cincinnati Medvet. And the difference is night and day. The facility is cleaner, the staff is kinder and they are just more capable. Dr. Mueller took time to update me and to really explain everything without it feeling rushed. I felt like my baby was in good hands and that they truly cared for her and wanted me to be informed and reassured that they would do whatever they could to get her better. read more

Took my dog there for treatment - Dr Maritato is amazing ( ortho surgeon). He is kind , knowledgeable and dedicated to his pet patients and their family. His surgical technique are the best. He took the time to explain everything and answered my many questions. I have had both my dogs in need of orthopedic surgery - Dr Maritato performed both of them. I would not trust another surgeon to handle my pets surgery needs. He is the best! I highly recommend him for your pets orthopedic needs!! read more

We were helped by a vet who kindly took in a rescue to observe it for Parvo. Judging by the number of patients, it is very popular, yet everyone seemed to be seen in a timely manner. The area is lucky to have such a great facility in their neighborhood. read more

I have two CKCS dogs that have been patients at MedVet Cincinnati for years, and for various things. The team here has mostly been compassionate, friendly, and as timely as they can be. Being a long time customer of the cardiology department, I have to give a shout out to Maggie Schuckman, DVM. She has been my dog's cardiologist and she is fantastic. She truly cares and has been compassionate through the painful progression of heart disease in both of my dogs (at the same time). My "boys" would be long gone if it wasn't for her expertise. I wouldn't want anyone else on my side going through this. Her assistants are phenomenalI as well. They work to do what's best for my dogs while being aware of the $$ and they advise with compassion. I highly recommend MedVet Cincinnati, and if you're looking for a cardiologist, Maggie and team are sweet and amazing and have given me more time with my boys. I'm forever grateful. read more

MedVet Cincinnati - MedVet patient. - Veterinarians Near Me - Fairfax, Ohio

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Our feline, Marley, underwent extensive (and expensive!) tests with Dr. Lane for suspected abdominal lymphoma and for a growth of what turned out to be thyroid adenoma (benign thyroid tissue) on her neck. Marley had been to MedVet five months earlier for a follow up to a dental cleaning and an extraction of one tooth a few weeks earlier. Leading up to the dental appointment she had a complete blood and physical exam which were normal and her hyperthyroidism was under control. Marley healed well from her cleaning and surgery, her weight was good, and she was reported to be in good physical health. So when she started losing weight five months later it was a shock to learn that she had lymphoma and the adenoma. Our phone consultation with Dr. Lane after the tests lasted barely 30 seconds. Dr. Lane didn't recommend any treatment or help for Marley. We had hoped that the adenoma could be removed to help mitigate the effects of the hyperthyroidism and weight loss, but Dr. Lane said that surgery would be "too much for Marley" even though the recommendation in the pathology report was for thyroidectomy. Furthermore, Marley's pathology report was never sent to her primary care providers even though we had specifically requested this be done, so they had no clue about the test results. At the end of the brief call we were invited by Dr. Lane to let her know if we had any questions. Well, I did have a question: what could we do for Marley? After a few moments of dead air, she said that "you could give her steroids". I had studied human health for twenty-five years and instinctively knew that there was indeed more that we could do. I began researching and reaching out to providers through tele-medicine (because Marley's primary care vets didn't help her either). I have compiled a bibliography of that research here: https://docs.google.com/spreadsheets/u/2/d/e/2PACX-1vQZrw4dn5Kp2EPjbOj9hMOp2jRp2TGWX5DS4LWnYicNqVfwQkThg-XwkwsAYl8nveDamBTo-axixKhk/pubhtml Marley went on to live nearly two more years of active and hardy life. I believe she would have lived longer had she not be harmed by another vet (about which I've written elsewhere). I am very disappointed in the lack of commitment, caring, communication, and compassion we experienced. We were never contacted again by Medvet, rather jettisoned with no help, follow up or concern. I feel like Marley was treated like a lab rat, dispensable, just another number in an endless data set, not the precocious and precious companion that she was. read more

It's not one of my favorite places to take my pets, but it's good that it's available 24/7. I've taken 2 of my 3 dogs here and while the treatments are good, the staff's slowness in updating or responding to questions from the pet parents leaves a lot to be desired. I understand that they take true emergencies first (obvious wounds that need immediate care, pets not breathing or having trouble breathing, etc). But they could be MUCH better about communicating regularly with urgent patients. I've had 2 experiences with the same pet at 2 different times and it was like pulling teeth trying to get the staff (not the vets or techs) to call me back (not every half hour) after a few hours of observation (would have been the maximum I felt comfortable not hearing from them). So I will use them for emergencies, but I don't have any faith in them communicating with me in a time frame that makes me comfortable with them caring for my pets. read more

I am disgusted I am having to write this review but I am speaking out so others in my situation know to go anywhere but MedVet! I have an English Bulldog she turned 4 in September. Last Wednesday I received a call at work from my boyfriend who came home to Maisie Ann laying in the corner with labored breathing, while vomit, poop and pee was all over the house. I immediately left work and rushed Maisie Ann to MedVet. When we arrived around 6:40pm they took Maisie Ann back with triage after 25-30 minutes someone finally came out to inform us her heart rate was high and she was struggling to breathe. They placed Maisie on Oxygen and kept her in the back while she was monitored. We waited hours before someone came out to give us a simple update. Eventually we were placed into a room to sit for more hours no answers no Maisie. Someone came in to ask about X-Rays and testing. We had agreed, again after more hours of waiting Dr. Neff came in to inform us her chest x rays looked great, while she was back there she did an ultrasound of Maisie's abdomen and seen her right kidney looked inflamed and upset and she felt it was a kidney infection. She gave us 2 options one being taking Maisie home on antibiotics and bringing her in the following day to see the Urologist for a full scan of the kidney or to hospitalize her for $2,500 a night. We took Maisie home around 2am to monitor her and start antibiotics. That was $1,200. Maisie started to decline that morning so I called her primary vet, we went in and they recommended we go back to obtain that full kidney scan. We immediately took Maisie Ann back to MedVet. Again after hours of waiting Dr. Spangler came in to inform us the pricing of this scan $800-$1,000 and that he would do his best to get her in that day. He came back to inform us Maisie Ann would be scanned around 5pm and we could leave and he would call when she was finished. Dr. Spangler called me around 3:30pm to let me know they had finished the scan and there was some serious news. He told me Maisie Ann had an obstruction in her right kidney that was from a lodged stone as well as bilateral kidney infections. He then informed me emergency surgery was the next step. I was given a price of $7,900-$9,000 for this procedure. I asked questions regarding full recovery, what life would look like after surgery and what all the price he gave me included. I was told it includes all pre-op, surgery, post-op, medications and hospital stay. We agreed to the procedure and put down the money which when we came in we were then told again it was a "little bit more" and it was now $8,800-$10,300. Dr. Schwartz came in to discuss the procedure with us and informed us that Maisie Ann would be hospitalized until Sunday at minimum but most likely Monday, but that she was not working that weekend and she would transfer Maisie Ann to internal medicine. She called me after the procedure Thursday night to inform me what she had done and that she would be transferring her over to internal medicine. I visited Maisie Ann Friday morning and again Friday evening. When I visited Friday morning, I was then confronted regarding additional pricing that would then up the price to $10,500 and if she were to stay an additional night, there would be additional charges. Saturday morning I got a call at 9:30am that Maisie was doing amazing and was good to come home, being 2 days prior to when she was supposed to be released. We now had paid $11,685.00 at minimum. Maisie Ann came home and slowly started to decline refusing all medication's and all foods, started with labored breathing again and was lethargic. We called Sunday morning to ask internal medicine what we should be doing because Maisie Ann was not keeping up with her antibiotics and seems to be declining. They said try home cooking and continue doing our best if things did not improve by Monday to bring her back. Sunday night things become increasingly worse I took Maisie Ann back to MedVet around 9:30pm they informed me that she had effusion which is excess free floating fluid in her abdomen they tested the fluid and stated that they believed it was from the inflammation from the infections of the kidneys. I was then recommended to hospitalize her again for $2,500 a night although she was released early postop surgery. I asked for all other ways to make this happen and I was given the option of hospitalizing her or taking her to my family vet for IV anabiotic's. Then Sunday night I paid another $504.00 I have paid this place over $12,000 upfront for them to help my dog and they still are refusing simple IV antibiotics to help assist her without additional thousands of dollars. When they didn't do what they were supposed to. This place is 100% money driven and is actively sitting letting my dog die because they are more worried about money than helping. Avoid MedVet at all cost! They are terrible. read more

MedVet Cincinnati - Veterinarians Near Me - Fairfax, Ohio

a ridiculous waste of my time. I sat there for upwards of almost 6 hours with my cat. He has roundworm, I was pretty certain of that on my own, and yet I still waiting in the waiting room all damn night. They just checked his vitals. That's it. Never took him back to get further examined; never even bothered to give me an estimate of time I'd be waiting. I understand it's a triage system, and more critical cases are looked at first, but a 6 hour wait time for a simple diagnosis and prescription is insane. Take your pet somewhere else. read more

Mixed experience but ultimately the last one wins. MedVet failed to show compassion and empathy to my pet and the exceptional circumstances surrounding the situation of presentation. While not the most urgent of cases, it certainly was one that required healthcare. Unfortunately 11pm in the evening was truly the only time I could reliably get him to a vet. I tried to explain the situation (and guarantee most people who would've heard this situation would've made an exception). I asked for my case to be discussed given the exceptional situation. The recipient of the situation clearly lies to me, saying she will talk to her supervisor. She takes my dog in and walks out five minutes later with no reference to the supervisor she previously discussed. Absolutely terrible. read more

My elderly parents took our family dog to this place and they knowingly knew the dog was dying in the condition it was in and kept her 3 days and charged well over 4 grand NO NO AND H NO!!! Wrong on every level to charge old people this amount of money or anyone for that matter. read more

We had an after hours emergency with our barn cat. Our wait was similar to a real hospital while they took him back to evaluate and later treat him. They kept us in the loop as to what treatment he needed and gave us a time frame. They were pretty spot on. Great communication, wonderful care. The only negative was the high price tag. But when you have limited options for after hours care, I'd still come back again. read more

I took my dog in for a CAT scan and spinal tap due to seizures. The staff was competent in diagnosing a brain tumor, however they made me wait for over 2 hours (in the waiting room) without updating me. I had to wait to see him even though he had been ready to discharge an hour earlier. Their bedside manner was sorely lacking. read more

Took my dog in for an exam cuz she hasn't eaten in a few days. They told me they're going to give me a price before doing anything but they came out and said the bill was $547. Which would be blood work, a shot, prescription, in office visit. He gave her the shot for nausea, which I didn't want to get. The shot and I didn't want was $111. I was never asked about it they just gave it to her... Out the door it was $427, for what still have no diagnosis.. read more

I had to put a dog down. She had seemed sluggish, but had not shown any signs that confirmed until that day. I delt with a young woman Vet who was VERY knowledgeable and helpful. When I said what I decided I had to do once we had talked, she said that would be my decision too. Made me feel better about my choice. read more

these guys saved my little dogs life! The doctors were very caring and their communication with me was top-notch. The only reason I give it a four is for the cost. I wish I could give 4 1/2 because the doctor tried really hard to work with us on options of what we could do to reduce the cost. In the end we did what was best for our little dog and paid upwards of $7000 for a five day stay. Took her on a Monday night and picked her up on Friday morning. our dog is part of our family and she is doing so much better now and we really appreciate the care that these guys gave. I'm definitely wishing that I would have bought pet insurance!!! read more

What a waste of time. Our Vet referred us to them on a Sunday at 11am and wife called ahead to the hospital. She described our dogs symptoms and they said to definitely bring him in. I arrived and checked in, waited 45mins in the waiting room only for a tech to come out, look at him, touch him with her stethoscope and say "I think he's fine, we are busy right now and if you wanna go on the wait list you can, might not see him until tomorrow though". I asked her why do you tell people to drive all the way down here only to say you are busy and can't ant see him until the next day. She said ," well we can't turn away anyone without taking vitals " Was an absolute nightmare read more

We just moved to the area and had yet to find a regular vet for our 13 year old chihuahua, Chica. She became severely ill quite suddenly on a Thursday. We took her to MedVet on a recommendation from a local vet clinic. We were greeted by the friendly front desk staff and met immediately by emergency room staff who took her back for vitals and triage. As we waited I completed a history for the doctor and we were given information about what to expect every step of the way. We were quickly taken to a consultation room and the vet, Dr Gunther came in to talk to us about Chica and her symptoms. She kept us informed every step of the way on options, procedures she recommended (including cost estimate) and Chica's response to treatment. It was clear that we were partners in her treatment plan. When testing was done, she returned and gave us a detailed explanation of the results, answered our questions and provided options for care. We opted to take her home with new meds. We were given detailed written discharge instruction. Unfortunately Chica got worse overnight and we returned the next morning to have her euthanized. Again the sensitivity of everyone we encountered and the way they dealt with the most difficult decision and procedure a pet owner can have was amazing. The compassion and competence of the staff, especially Dr Gunther, is something I will never forget. Thank you. read more

traumatic & tragic, I had high hope this place has standards, but in my opinion & experience , money/profits trumps it all. it's really painful for me to write this, but I will in memory of my boy. I took him to the emergency because of excessive seizures that day and screaming. I called and before we entered the ICU door told me gonna be 500 dollars to examine him and ask me , if that's okay, I said yes. They kept him overnight & the day after for more observation as they able to stabilize him & stop the seizures . And were allowed to visit him the next day later and before that I got an early call from accounting dept. ??....telling me he is good and ready for surgery , they shaved his tummy, then proceeded to tell me that the total gonna be 11 000 something dollars including the surgery, I was kind of shocked. She told it cost over 1,117 for his overnight stays ???.....for a 7 pound dog ???....I told her No on surgery just medically treated. So when , we visited , waited for the vet almost an hour ???. she seem nice and she did few favors for me,i was at ease, I should not let my guard down and pay attention and questions the things she said. The vet said, she didn't recommend having surgery and he barely recognize us as he was heavily medicated. I gave him supplements to help with tumor besides the meds.I want to keep this short. When I took my baby back for the 3rd time, MY FATAL MISTAKE. She ( vet) rushed to have my boy PUT DOWN, after waiting for more than 30 minutes and she administered some drugs to was the pain, but in reality his pain has subsided already .She didn't CLARIFY to me, if I want my boy PUT DOWN. She RUSHED it as , if he gonna any minute from now. I REFUSE to SIGN, but I seen in my MOST VULNERABLE MOMENTS , my husband sign without asking or acknowledging or care about my feelings & existence , as I am weeping/crying . The vet mistook my saying " yes" , but's that to bring him to me not to put him down. If she really CARE and he is STABLE , just a little pain, should have told to take to my regular vet and have him put down there. My conclusion , because , she has lots of patients waiting, tending and probably short stafff just wanna RUSH. I REALLY WISH I WAS ON MY RIGHT MIND, AND PUT A STOP TO IT. My husband , I thought he really loves our dog, I deeply regret bringing him, now I realize his actions before . I felt like I was in a nightmare, like I don't even know or understand what was going on, until we got outside of the hospital, I came to my senses, but too late.I also realize, that all the all the pain happened was due to me over supplementing him ,had nothing to do with his tumor becoz he seizure has stopped, even then , he was not in excruciating pain. I should hv not STOP PRAYING. I I brought him to my VET, he would still be ALIVE TODAY. She don't know everything that was going on, besides she don't even have much time because she has so many patients and if we talked, I already forgot everything , tired, sleepless and waited for her like ETERNITY.I spent more that 4,083.00 plus another 562+++ on his cremation. I don't consider her a good vet, at all, NOT A GOOD COMMUNICATOR either.This will haunt me for the rest of my life. TRAGIC. I also don't need their sorry, profits comes first. read more

no matter how sick or damaged your pet is, you want a compassionate space. You are brought into a communal waiting room with other apparently healthy pets, getting check ups. In my case I waited 7 hours for my dog to be seen after my vet sent me there with a dog with acute symptoms. The psychological impact of these well pets coming in, going back, leaving, while i was waiting for my emergent dog to get attention was horrible. Create separate spaces for emergent pets and their parents. Eventually after several hours some of us recognized each other by the tears in our eyes from across the rooms and communicated. Much better triage/division between well pets and suffering pets needed. It's basic psychology. When I finally got back, I felt good with with the carer. They said, ok, I'll write a prescription and then it was another hour waiting for it. I'm crying just thinking about it. read more