We were so impressed and thankful for the services Care Center provided our dog, Pepper. They gave us very honest options and opinions and it was evident they weren't trying to make money off of us. They truly care about their patients and owners here! They did an excellent job following up with me and our dog's primary vet with medical files and x-rays. They were also super transparent about pricing and scheduling an appointment was quick & easy. If we ever have another issue, we will absolutely come to Care Center. read more

I was very impressed with care center. Originally, my appointment was a couple of weeks out but they had a cancellation and called and got me in the day after I initially called them. The entire staff was fantastic and explained everything to me about my dog's diagnosis with heart failure. Dr. McLane took her time and explain things to me. Efficient, and great explanation of diagnosis and treatment plan. It is definitely not inexpensive, but to me, it was worth the money. read more

Our oldest dog had to have a splenectomy and we were totally nervous about the operation (that's alot for anyone, even a dog). The staff and board certified surgeons at the CARE Center were thoughtful, thorough and really actually caring. We were given a cost estimate range (depending on what they had to do once they got in surgery) and they did not charge the max when they were done. Our dog has recovered nicely. Great staff, service and professionals. Oh yeah, and there's a HUGE Charlie Harper mural in the lobby (see pic). read more

Care Center - HUGE Charlie Harper mural in the lobby. - Veterinarians Near Me - Cincinnati, Ohio

I had to take my dog of 16 years into Care Center on Kemper Rd. I was hesitant because of some of the reviews I read, but they were great. First, I love their process of filling out info online then the call u in. No sitting and waiting around the waiting room for hours. Dr Koether was very nice and took her time explaining everything and answering all of our questions I never felt rushed or persuaded one way or another. She acted like Nikko was the only patient she had and we could spend as much time as needed to make our decisions and she would be there for any questions. We opted to let Nikko go because of his age and other health issues, the whole staff was very compassionate. We were put in a nice room and able to spend as long as we wanted with him. I held him through the whole procedure. We were from out of town and I told them we would only be in Cincinnati another 2 weeks and asked if the cremation would be ready by then and she said yes, they would make sure. I received a call the very next day that he was ready, along with a clay footprint, I had ordered. They also included paw prints and nose prints in a nice card. Highly recommend! read more

I usually don't write reviews but I felt very strongly about writing this one. Doctor and staff were very nice when we took our pet in for an emergency visit. We have a nine year old Dachshund that had been to a previous doctor when she was having trouble walking and they felt she needed rest and it was a nerve. She then fell down our steps and was not walking at all. When we had her checked out by a doctor at Care Center she told us after the examination that she was paralyzed and in pain and she was worried about her quality of life. Needless to say we were upset and told her it wasn't an option to put her down. After she left and I pulled it together I told my husband I didn't see any signs of her being in pain. We took her home, bought her a wheelchair that she did well in and gave her plenty of rest. After 5 weeks she is now walking on her own. My video was to big to attach to this review. Please, please think about and go with your heart and not necessarily what these doctors are telling you. An MRI was not recommended and I don't feel that putting $2000 to $2500 out would have changed her diagnosis but she was terribly wrong. I don't think I will ever take another pet to this place again. Connie Ralston read more

I brought my pet in for possible kennel cough. He coughed/honked all the way to the Care Center. When we got there - no coughing. The technician did a quick exam and determined he didn't have kennel cough so we could wait for the vet appointment we already had scheduled for the following day. Turns out he had a severe URI when he was seen by our regular vet the next day. It would have been good for the Care Center vet to see him and get him started on meds sooner. At least we weren't charged for the technician exam. read more

When my dog was attacked the Care Center performed emergency surgery and saved her life! They said it was very near fatal, so grateful to them. read more

First time to Carecenter. Referral from my regular veterinarian for our beloved Chihuahua Gracie for cancer treatment evaluation. Unfortunately nothing can be done for her -She is terminal (Still chasing squirrels and her time left will be focused on quality of life) however the one bright spot in the visit was the oncologist- Dr.Norquest .People she was fabulous under the circumstances-Informative compassionate and caring . Reception staff and techs kind also. Highly recommend her . read more

After suffering an embolism we took our nine-year-old Bernese Mountain dog to Ginger Jones, physical therapist with Care Center. She worked with Gracie for 10 months using a combination of physical therapy and hydro-therapy. Given Gracies age and overall physical condition it soon became apparent that a full recovery was not possible. We have no doubt that Gingers care not only extended our little girls life but made it better. When the time came for Gracies last appoinment Ginger cried right along with us. Gracie was not only Gingers patient but her buddy as well. We can, without any hesitation, give Ginger our highest recommendation for anyone searching for a physical therapist who takes a personal interest in her patients and their families. read more

This is my go-to place for any future dog emergencies. Overall I thought they did a good job of communication and care. Every ER I've been in is pricey -- so this was no different -- $700 for a visit and scan to see if my vomiting dog had a blockage. I probably could have gotten a cheaper price with a vet, but we were newer in town, so didn't have a vet, so I'm not sure if it would have been cheaper or better, but I did feel they did a good job overall. read more

I bring my dog Kona to the Physical Therapy staff. We are so happy we found the whole staff Dr. Schmidt is amazing and very knowledgeable when it came to Kona. Kona was in so much pain and I was referred to another place that didn't have very good reviews, so after some of my own searching we found Care Center and couldn't be any happier! Danielle, Ginger and Aspyn are also a very amazing crew, Kona, Rachel and myself David have had the pleasure of meeting everyone. Dr. Schmidt found the best therapy for Kona. read more

There's always going to be mixed reviews with any vets/drs etc. However our experience with this place was great. I was out of town when my dog was injured and it was around the holidays and weekend so normal vet was a no go. Once we were in town we Took him here and Dr. Hunt was there night 1. He drained the abscess and put in a drain and immediately addressed my dogs eye and said he absolutely needed to see an ophthalmologist. 48 hours later we saw one at animal eye institute (ill review them separately but basically spent $400 and nothing happened) anyway we returned to care center for hospitalization ipon request of the on call doctor at animal eye institute. My dog had a severe eye infection and was in a great deal of pain - he wouldn't even eat peanutbutter. Thankfully 2 days of hospital care and fluids he was able to have surgery and get his eye removed. (Dr hunt did tell us that he had a good chance at losing an eye so it wasnt a huge suprise). I have to say they were EXTREMELY EXPENSIVE but upfront about their cost. Anytime they did anything extra (like a pain shot) they did call and authorize. They were upfront about hospital cost and the actual surgeon called me to review medical plan for my dog. We also received an itemized bill which was very detailed. My dog is doing great despite one eye. The staff was all VERY pleasant and easy to work with. I called a few times for follow up questions once we were home and had no issues. He has 2 follow up visits to remove sutures. I know this place is definitely on the expensive end but if your dog does need immediate attention or hospitalization it's worth it. I think the staff and drs took amazing care of my dog. 4 stars and not 5 because of price. 5 out 5 for care. read more

I called at 1:30 am on Thanksgiving morning for an emergency with my dog. The young lady who answered the phone was very helpful recommending the emergency clinic on Red Bank and Gradys in Finneytown. I repeated what she told me to clarify and she said yes. We went to Gradys. I will never understand why she told us to go elsewhere. We have taken two dogs to this clinic for the past 10+ years. Care Center has lost a customer (although I'm pretty sure they don't care). read more

Had to bring my 15yo pup in to be euthanized. Staff was very caring and supportive during a difficult time.

This place is nothing more than an over priced bandaid station. Brought my dog in because he ate ibuprofen and they had ME call the ASPCA because apparently they don't know how to treat toxicity in dogs! Was on hold for 20 minutes and had I been dumb enough to wait any longer I would of had to pay a $75 fee for them telling me what to tell the vet to do! On my initial call to care center they said they would induce vomiting, I get here and suddenly no one knows what to do! Come with deep pockets they only want your money. read more

Today, we went with our pet to the care center, we wanted in lot 30 minutes, they said, they had a lot of critical dogs, we still will be at least 30 mins, after that waited 30 mins, went inside, we sat 5 minutes then someone came out, we told her what was wrong with our dog, they said, it probably would be another 1 hour, we took her there because she barley could stand up and had bad diarrhea, wanted to take the best care possible of our 14 year old, went back 3 hours, asked a gentleman at the desk if she was looked at, he said no, so I asked when and he said all staff is attending a dog in a life death situation, which was a lie do to other people we coming from the back, I asked for my dog, he told me I had to wait, another customer that had her dog said, I've been hear for the past month 4 times, never heard them mot want to go get your dog plus sge said, she said she is up to $14, 000.00, I demanded for my dog, they rolled their eyes, I said I would call the cops, I want my dog the gentleman rolled his eyes, they made me wait 20 minutes from when I asked for her. Everyone they called on the phone, they said after checking your dog, we do not know yet, but we need to run diagnostic, do this test, try this then we will let you know, both calls I heard we both over $2,500.00 and what happened of just checking the dog with an exam to access the problem then, knowing what to do, instead they're ripping off the customer because everyone wants what's best fir their pet, the staff for so crappy, rude and unproffessional, I will be writing on every site and make sure owners are aware to take your pet somewhere else, where they really want to help and care and never refuse to give you back your dog, I made a call to channel 12 because if no one speaks up, they will keep getting away with this crap...shame on them...I feel sorry for the animals and owners!!! read more

Everything was so smooth, beginning with the online registering before coming to the Center. I was greeted as if they were expecting me and every single person I encountered was incredibly caring and friendly! The true, sincere care and concern and kindness from everyone. read more

The Ultrasound specialist was great. Also her entire team was extremely friendly and caring. Provided a lot of information and took the time to answer all our questions. We didn't feel rushed. read more

Took my dog in after my Vet checked him out out and called the CareCenter for surgery for urethral surgery since he was having a problem with going to the bathroom. Waited an hour in the parking lot for them to get my dog from my car. Had him in for 8 hours, took 4 hours to get to surgery. When we were called to pick him up it took another hour to wait in the parking lot. We asked to speak to Dr. Ford to see if he was okay and what was needed and was told the doctor didn't need to talk to us as she would have someone talk to us when they brought him out. The doctor would continue to talk to the lady on the phone who was being a "middle-man" although for some reason Dr. Ford would not talk to us. This is absolutely UNACCEPTABLE. As the customer I expect to be able to talk to who I need to talk to about my pet. When he was brought out, after we waited an hour, all we got was a receipt, and a paper of how he had urethra surgery. The lady who brought out our dog brought out two other pets and had a person with her to bring the pets out (guess one of the two were in training.) The lady who brought him out did not know what to say and only brought out papers which were the receipts, and a review of the urethra surgery. When we asked questions the lady who brought the dog out did not know any answers and when we asked if he want to the bathroom after surgery, (since he was having problems going to the bathroom.) she said she did not know. My dog was having bathroom problems and after surgery they held him there for 2-3 hours while not knowing if he went to the bathroom in his kennel/waiting area. They did not take my dog outside (even though he is trained to go outside to use the bathroom.) Time of waiting was very poor here and the customer service was lacking as they seemed very understaffed or undertrained. Very unhappy with Dr. Ford and hope the other doctors there are better. My dog also drank two bowls of water when we got home which shows me they took very poor care of him. While on the phone with the front desk lady who was playing a "middle-man" she told us we would have to bring him back for another surgery and they could get him in 2-weeks later. Then when we asked how urgent this was the doctor (Dr. Ford) said we need to get him in as soon as possible (when surgeons are there.) Extremely disappointed with this place and hope people use this place as a last resort. Dog was also whining when he was in the lady's arms when he came out to the car and this is concerning as this is not normal for my dog. When he got to the car he jumped to his 'mom' (human mom) to get away from lady/place. I do not normally do reviews unless they are fantastic or terrible and this is terrible. Absolutely not acceptable customer service wise with Dr. Ford as well as the vet-tech (people who bring out dogs) not taking dog to go to the bathroom after surgery for his urethra and lacking to get them water. Only thing that was good here was a successful surgery (even though it has a part two that the doctor can't seem to setup/communicate with staff or us) and the lady on the phone trying. read more

Be ready to open your wallet but totally worth every dime! The doc my fur baby had has super nice the staff is as well. Our family vet recommended them to me because they could not figure out what was wrong with my boy. His back legs just stopped working and he's only 6. This place was our last hope. I'm happy to say he's on his way to full recovery and worth every dollar. I can't thank them enough read more

I will never take my pets here again. I took my 2 year old chocolate lab to this vet because out of nowhere he was drooling a lot, became lethargic & sounded like he was struggling to breathe, could barley walk and was straining to use the bathroom. As soon as I got there, they brought us back, I told the vet tech my concerns and she said "oh poor boy he looks nauseous. Are you sure he didn't get into any drugs?" I'm sitting there thinking "are you serious right now? You did not just ask me that?" My dog was CLEARLY in pain. You could hear it in his chest. He was not his normally puppy self at all.. fast forward a little into the appointment, she takes Finn to the back to see the doctor, who I have not seen yet, & then brings him back, says the dr said everything looks fine, vitals are fine and to send us home. I ask if they could take an X-ray just to make sure & she told me that it wasn't necessary & that they were sure he got into something that made his stomach upset and that if anything got worse that night, to come back but other than that, to check up with out primary vet the next day.. well fast forward to when we get home that night, he is much worse, breathing is worse, doesnt even want to jump out of the car.. I think to myself this is the last day I'm going to have with him. I literally thought he was going to die that night, I even slept on the floor with him he wouldn't move. the next day, I get Finn into the vet, they have to get a stretcher out to even get him into the office bc he was so bad. They take his temp.. it's 106!!!! they rush him to the back for xrays, lungs FILLED with fluid. So they call med vet, get us in as a crucial patient, he spents 5 days there, gets phenomena & becomes septic, he was being treated with antibiotics and put on oxygen for those days he spent there, but nothing was working.. he was too sick. After days in the hospital , we had to put our Finny Boy down.. 2 years old. I truly believe if they would have taken the X-ray like I asked, and put a little more effort into our visit and trusted me and believed that I knew my dog and something was seriously wrong, he could have been saved. something could have been done sooner rather than us having to wait a whole 24 hours before something was done for him. what a shame. read more

Had a bittersweet experience with Care Center veterinary clinic. Our dog Ollie was having seizures that wouldn't stop. It was 230am and we were desperate to find a place that could help. I carried him in and the staff came quickly to take care of him. Unfortunately, Ollie was in respiratory arrest and we decided not to have them attempt resuscitation. The clinic got paw and nose prints for him and boxed him. They were all very friendly and compassionate. Two days later we received a hand-written card from Dr. Taylor Ford and the staff giving their sympathies. It also had additional copies of paw prints and some fur. They didn't charge us a dime because they were unable to provide resuscitative efforts. Would highly recommend this facility to anyone. They went above and beyond and didn't owe it to us. read more

My GSD has DM of her spine which affects her hips and the use of her back legs. I wasn't able to get the right diagnosis until I took her to Care Center with Dr. Schmidt,and her assistant Danielle. She has helped my dog with therapy,laser treatments and acupuncture. Dr Schmidt also advised me what equipment to get to help me and my dog. Everyone here is knowledgeable, caring, and great with customer service. I recommend them to everyone. Dr Schmidt is the answer to my prayers for me and my dog. read more

When my dog died at your facility she was brought into a room so me and my husband could see her.We were told they would clean her up before they would bring her in.She was bought in on a table on towels that had blood on them.There was blood round her mouth.Totally disrespectful.Then they made us go outside by the ups guy making a delivery and claim her body.They knew she wasnt going to make it.They never called to get permission to put her to sleep.Never again will I deal with these people.Your left with a giant vet bill which you struggle to pay. read more

Dog had a bleeding ear and puncture woundes on neck from another dog biting her. Was told initially they would bandage her and wait 2-3 hours to be seen by vet. After 3 hours not seen and was told could be 20 hours. Asked to get her back they hadn't even bandaged her and woundes were still bleeding all over their floor. With no medical training your pet is better in your own hands than this joke of a clinic. read more

Dear Care Center Director, I have repeatedly asked for a meeting or communication regarding the mis-diagnosis of two of my cats, one of which passed away due to a heart attack because of the potassium prescribed by your doctors. My other cat was diagnosed with Cancer and on Chemo for six months only to find out that she did not have cancer and never needed chemo. Thankfully she is now doing well. I have asked to speak with an executive director about this situation not only for restitution for the thousands of dollars spent but also to ensure this type of instance does not become commonplace as it has in my situation. I am hurt that I can never hug my dear Sweat Pea again and simply want to be recognized rather than ignored as has been the case this far. I eagerly await your response. Respectfully yours read more

they have zero care about your pet only care about getting your money said my dog needed emergency surgery but couldn't do it that day.

It's obviously not the best circumstance when you have to bring your fur baby to an urgent care vet, but the staff at Care Center could not have been more compassionate, trusting and helpful. I ended up at Care Center after I thought my 4-pound Yorkie had gotten into the trash and was worried about a blockage in his intestines. After several hours of waiting for an ultrasound at MetVet, I was sent home and told to "monitor" his behavior. Long story short, he continued his symptoms and I took him to Care Center (after a less than satisfactory experience at MedVet), where Dr. Raghu not only comforted me, but discovered his symptoms were actually from a pre-existing condition. Since being treated, he's gained almost a whole pound to finally reach a healthy weight, and I couldn't be more grateful for the internal medicine staff (they even provided an email address which I used frequently during the early days of his treatment). I cannot say enough good things about Care Center... And I know my little pup feels the same! read more

By the time I had to bring Izzie to the Care Center she was in bad shape and I was in a very emotional state. I was so impressed with everyone on the team. The communication was proactive, honest and everyone I spoke with was willing to answer all of my questions and provide me with advice. Luckily, everything with Izzie improved and we were able to take her home. Even after taking her home, I'm was impressed with the proactive follow up from the team, including the surgeon who operated on Izzie. It meant a lot that she called me herself. I also had many questions over the following week about things I noticed and medication, and every time I called the team was able to quickly and accurately answer all my questions. I can not imagine a better experience, especially for such an emotional time. I was so impressed by Dr. Raghu. The way she communicated with me and really seemed to care about me and Izzie just blew me away. I am so so blessed that she was there to treat my Izzie. read more

Courteous, professional staff who cared for my dog extremely well! I was pleased with everyone I interacted with. Knowledgeable, skilled, caring staff which put my mind at ease. read more

Knowledgeable staff, kind, trustworthy. Can count on excellent care when it's needed most! Triaged the animal's injury quickly, treated it, and with compassionate care. read more

I had to say goodbye to our 17+ year old dachshund. The Care Center was the best place to assist. They were kind, caring, compassionate, and patient. They made a heartbreaking experience peaceful and loving. The staff are incredible and I'm grateful for having found them. read more

Okay I never leave reviews but I felt this was absolutely necessary to post. My poor baby has hyperthyroidism and was treated by Dr Meers (sp?) on August 14th. He flies into this center the second Friday of every month just for these special iodine treatments. They inject radioactive iodine into the cats thyroid and it literally CURES them. They are a bit pricey but I'd pay 10x that for my girl. It's only been two weeks and the improvement is just incredible. But what I really wanted to leave a review for was for the nurses. They are outstanding. I was anxious about leaving my kitty overnight but they made me feel so comfortable about it and had so much patience with all of my questions. They called me twice after I had dropped her off to give me an update on how she was doing and it was such a relief knowing they were taking good care of her and she was doing well. The most eventful part of that day was that I went to the wrong Care Center! For some reason I had thought this treatment was in Dayton and not Cincinnati (my fault for sure). While on the phone with the nurses we figured out why they couldn't find me, they told me it was the Cincinnati location. I had a minor breakdown and asked if I could still come down and the nurse said absolutely. She could hear I was so upset on the phone and she told me everything was fine and to be careful. So bottom line is I was being neurotic and letting the anxiety of driving with my cat in the car (I had just gotten in a bad wreck with my pup so you can imagine...) just completely overwhelm me and the nurses at this care center were absolute angels. I wish I could remember their names, especially the one that came out and got her and gave her back to me. Everyone was just so sweet and I'm so thankful for Dr. Meers and the nurses for taking such good care of my girl. read more

I would give zero stars if possible. My fur baby passed away three weeks ago. It was a late night emergency and I came there because I wanted to have his remains taken care of as well as cremation. My fur baby was a guinea pig and I was stationed in Hawaii where I lost two piggies only to be charged less than $80 each time. Here I was charged $400 because the cheapest is $100 without getting your baby back then $300 something for the urn. I figured if I'm paying that much for the urn and his remains I will go the $400 to have his name on it. They won't allow you to pay less for a cremation and to receive the remains. Outrageous if you ask me. They told me I would get him in 1-2 days ... three weeks late - NOTHING! I call and I'm put on hold then hung up on or disconnected so I call back only for the lady to hang up on me after telling me the people handling the cremation would call me then, which still hasn't happened. Rude when I'm trying to ask a question to be hung up on. Ashley and Mike should do better. I called back to let Mike know if I did not receive my baby I wanted him and my money back. These people don't care just want to take your money. Unsatisfactory!!! read more

Don't have enough good things to say about this place. Brought my dog here late on a Friday night after she was ripped apart by another dog and they were so quick to get me in that they met me in the lot to get my dog from me. She was being diagnosed for about 20 minutes and was in surgery for about 3 hours being cared for. The staff was extremely caring and sweet and the docs were extremely knowledgeable. I will say the prices are very expensive but to be honest with the amount of care she got when it was needed most, I am not going to complain in the least for this is truly one of those moments where you get what you pay for. I would absolutely return for another pet emergency. read more

Care Center - Hi - Veterinarians Near Me - Cincinnati, Ohio

The staff and doctors at the Care Center are just wonderful and caring individuals. We have been coming to the Care Center for 4yrs and it's the best decision we could have made in the specialty treatment for our babies. Communication, caring, and overall care for our babies. read more

Hands down the best emergency veterinary facility in the area. The staff is patient and compassionate. .

We live in Northern Kentucky and our normal vet was closed when our dog starting having intestinal problems. Our vet's advice was to take him to Care Center, even though other pet urgent care facilities are closer. The drive was worth it. The facility is immaculate. The staff was kind and helpful, and the veterinarian, Dr. Ormsby, was thorough and helped us get over the hump until our normal vet opened. When we went to our vet in the morning, our dog's records and x-rays had already been sent over. Our vet reinforced to us why they only recommend Care Center for emergency cases. Our experience was great with them, and from the anecdotal evidence our vet has gotten from other clients, the other nearby emergency vet is just not up to par. I will go back again should we need it. read more

I brought my dog in about a week ago when she had fluid building up in her lungs. They brought her inside right away but from there it was a long wait. Ruby did get great care and I know she was well taken care of. The doctors were all very knowledgeable and I could tell that they care. I would have given her 5 stars if it were just about the care of my girl. But--the wait times are just so long. I do understand that they need to treat the most urgent first but that meant that my dog who was "more stable" had to wait many hours for procedures and for me to get updates. I know that volume of patients has increased but the wait seemed excessive. read more

I took my cat Oscar to Care Center animal hospital on Kemper Road because my veterinarian was closed. I now know after seeing my veterinarian today that it is a abscess. The care center said they did not know what the problem was but to give Oscar amoxicillin for ten days. The abscess became so full of fluid it burst open when I got home. Darsha Arnold is the vet at care center. She said come back if the problem persists and left the room before we were finished talking for another animal. Darsha put in the records I denied a ct scan and other treatment when it was her idea to go home and see if the amoxicillin did the job. Therefore when I called and explained the problem they would not work with me on the cost because they said I denied treatment. I'm perfectly capable of paying for treatment but don't give money away. She did not lance the abscess it kept the infection in,and it happened all over again. My vet today at main street animal hospital lanced it this time cleaned out the infection/puss gave me a stronger antibiotic and all should be ok. The office visit at car center 107.00 They said they would check with me before they did anything. They gave Oscar a shot of fluids under his coat then asked me if he was dehydrated. He was not. 80.00 dollars. + cost of amoxicillin grand total 242.00. Office visit at main street animal hospital 47.00 dollars and the stronger antibiotic. Total.82.00 dollars. read more

Care Center - Veterinarians Near Me - Cincinnati, Ohio

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