I had my car inspected and a bunch of items came up so I came to Auto Zone where Luis was able to…read morehelp me pick all the items I needed to do the things and save a TON of money. From coolant to air filters, I was able to get all the things I needed and Luis gave me the confidence that I could do it all by myself!!! Thanks Auto Zone for having such great customer service!!!

I recently had a dead battery in my truck, so I pulled the battery, taking it to Autozone with the…read moreintention of buying a new one. The young man who helped me felt certain that the battery could be charged, and the purchase of a new battery would not be necessary. I left the battery with him, and when I returned 6 hours later, the battery was fully charged. I reinstalled the battery, and it has worked great ever since then. There was no pressure to purchase a new battery, just an honest effort to make it right. I have had nothing but great service at Autozone!

Once again, I had an incredible experience here…read more They are usually staffed with just two individuals but a few years ago I remember there being three. That's alright, the customer service was just as good. Sid checked me out as I bought lightbulbs for my vehicle as all of them had burned out. I straight up told him I didn't know how to install them. He said he would assist me -- and that he did. Not only did he install 5 bulbs but he even went back and forth inside the store to get the right tools to undo my light fixtures. Otherwise, prices are high. I don't care...this customer service is awesome. Chris was even a big help for other customers.

Wow! Talk about great service. I went to O'Reilly because my car battery died. Branch manager…read moreIsidro was super helpful and kind. He's very easy to talk to and took great care of my car. He even cleaned my battery terminal connectors which were acidic. It's super rare to find this type of quality service in the automative industry. 10/10 cars

So I needed a front axle assembly for my jeep TJ. A search led me to the folks at quality auto…read moreparts. I sent my message of what I was looking for and I got a very quick response via text and call. I couldn't talk at the time so I texted back and forth I was given a fair price which included shipping and no core needed. I placed the order and waited. Then something in me said check the reviews. Some not so good reviews made me extremely nervous. I texted I called and was asked to just have patience and give them a chance to make me happy. I will say that it shipped out fine and with tracking it arrived within the estimated timeframe. I had it shipped directly to the mechanic and he said he had a hard time determining which parts on the assembly to use and which of mine to use. The part came directly off of a used jeep so it was clearly dirty and used, but that's what you're paying for. All in all I'd say the part was beyond satisfactory. The timeframe also. The customer service up to delivery was on par as I was the one worried. They did what I paid them to do and it all worked out.

SCAM and Counterfeit…read more This business uses a warranty process that functions as a trap. Quality Auto sells high-risk aftermarket transmissions to financially vulnerable consumers, then uses labor-cost barriers to prevent warranty enforcement. Their standard response is that they will not pay labor costs and will not process a refund or replacement unless the transmission is removed, which they also will not pay for. This makes the warranty inaccessible by design. ALSO The company advertises complete used transmission assemblies with warranty coverage. In my case, the transmission delivered was missing a required vacuum system component. It was incomplete at the time of shipment. A materially incomplete transmission assembly presented as a complete, install-ready unit is not what was ordered. It functioned as a counterfeit representation of the product sold. This is not simply "lower quality." It is a materially different product than advertised. Our family vehicle's transmission failed on Christmas Eve (Dec 24). Because we could not afford a $5k-$7k new transmission or a replacement vehicle, we purchased a 62TE transmission from Quality Auto on Dec 29. The part arrived on Jan 7 and was installed by AAMCO Transmissions by Jan 22. Problems were apparent immediately. At Quality Auto's direction, I provided video evidence and took the vehicle to AAMCO Transmissions on Jan 31 for an independent evaluation. AAMCO is a third-party transmission specialist and their inspection confirmed internal transmission failure. All documentation was provided within the warranty period. What followed was a delay pattern: Repeated assurances they were "there for me" No inspection history or response documentation provided No material action taken Their position never changed: They will not pay labor to access the warranty They will not process a refund or replacement unless the part is removed, at the customer's expense This creates an unavoidable situation: The consumer cannot afford removal The business refuses to acknowledge failure The warranty becomes practically unreachable This is not an isolated incident it is a business practice. These are not restorers rebuilding specialty vehicles. These are moms and dads with family vehicles -- minivans used to get kids to school and families to church. A warranty that requires thousands of dollars in labor just to prove a defect is not a real warranty. It is a financial barrier designed to prevent claims and prey on families. A review of BBB complaints shows a repeated pattern: * Customers receive incorrect transmissions. * Customers receive incompatible units. * Customers receive incomplete assemblies. * Customers are told to swap tail housings or modify parts after delivery. * Multiple incorrect units are shipped to the same customer. * Customers incur repeated labor and delivery costs. In documented cases, customers were sent multiple wrong transmissions and told they only needed to change a tail section. Each attempt required removal and reinstallation labor. The business absorbs none of that cost. When errors occur, the only remedy offered is return of the part after removal at the customer's expense. Labor is never covered -- even when the seller shipped the wrong or incomplete product. This creates the structure of the SCAM: Sell a major drivetrain component priced near installation cost. Advertise it as a complete, functional assembly. Deliver an incomplete or incompatible unit. Customer pays to install it. Customer discovers defect or mismatch. Customer must pay again to remove it. Replacement or refund only issued after return. Consumer absorbs all labor losses resulting from seller error. Because transmission removal is expensive, many consumers cannot afford to exercise the warranty. The warranty exists on paper, but access requires absorbing significant additional loss. In addition, claim handling reflects consistent delay tactics: * Requests for documentation already provided. * Staggered or slow responses while costs escalate. * Public BBB responses that appear cooperative but avoid addressing misrepresentation. * Refusal to offer shared-cost or negotiated solutions. The issue is not simply whether the business responds. The issue is that the product delivered does not match the advertised value, and the corrective process requires the consumer to pay for the seller's mistakes. This pattern disproportionately impacts vulnerable vehicle owners -- including elderly individuals, single parents, and families relying on high-mileage vehicles -- who are seeking affordable repair solutions and cannot afford to pay removal labor twice. Supporting documentation is available here: https://drive.google.com/drive/folders/1OFsnFkX7PE-VBJZS-W_VgXtNfs6wnr6R This appears to be a repeated operational practice involving materially different product delivery combined with a warranty structure that shifts all financial burden to the consumer.

Stopped by to grab a screw extractor and had no idea how it worked. Parts guy found perfect size…read moreand showed me how to finish my project on the jeep. So nice and helpful. Part was only 9$ and could be happier. These guys know cars !

Don't ever come to this location. They will screw you over just to try and make a sale. Went in to…read morepick up a battery that was bought online. Guy said he'd install it since they offer the service for free. Before the new battery the battery was dying on us and was supposed to be replaced long ago. The new one would not start unless he jumped it. Tried to start it again with just the battery, still wouldn't start. We went back in to receive a core refund for our old one. Went back out and we got a jump to go home. Mid backing up the car completely turned off on us. Came back out and gave us a jump. Hooked up the machine and told us we'd need a new alternator. He tried to sell us one inside but I told him our mechanic replaced the part not even 6 months ago and it was under warranty. He asked if I trusted my mechanic and I said yes. We left. He told us we'd have to drive back through small streets with our headlights off since the lights drain the battery so much. We drove it home and it was already dark. Had my mechanic come out and he said someone tampered with the alternator and he showed me, it looked like it had been smashed in and some pieces had been broken off. You could also see greasy fingerprints all around it. He then showed me that the battery was not even properly connected. Said he wouldn't be surprised if the battery gave out a few months later from being put in improperly and driving it that way. He fixed the battery connection and replaced the alternator that was still under warranty for no charge. Never trusting another O'Reillys again. Shady people.

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

We just financed a car from Texas Honda and we are paying way too much in APR from the bank that…read moreloaned us money, not the issue, we needed a car ASAP and have to suck it up because of the credit score. The issue lies with the complete lack of communication and things they said they'd do and did not. We were supposed to pick up the car on Tuesday when they said it would be ready. They communicated through text and on paper that the issue with TPMS light would be fixed, and the ac would be fixed as well as regular maintenance, as well as a detail of the car, oil change ect would be done by Tuesday. They did not communicate with us that it would in fact not be read, we reached out to them they said nope tomorrow, never heard back the next day so we reached out they said nope tomorrow for sure. All times we had to be the ones to call and text which I understand they are busy people but we just spent money and we expect things to be ready when they said they'll be or at least be communicated with and not left in the dark. Before we picked up the car we also tried to reach out and get a copy of the financial documents because we wanted to arrange our schedules and get everything squared away with payments, they said they'd contact the finance department about sending us the info, they never did. When we reached out the day a few hours into the day to see if they were able to get ahold of the department on sending us the information they told us the person in charge of our documents left early for the day. Again left in the dark about that. When we showed for the car we were able to see the documents but when asked if we could get a copy of everything they said they had already made copies and just handed us some flash drive we have no way of looking at. When we finally got the car the issue with the TPMS light was not fixed they said they got the wrong part so we can come back....To call them or text them Saturday morning to see if the part had arrived, so we did they said nope try again Monday. So we tried again Monday (Today) Person in charge of letting us know if the part had arrived or not basically said I'm actually out until NEXT Saturday so try again then..... or just show up and ask the maintenance guy in charge. We did not want to make the drive for no reason if the part hadn't arrived or he wasn't there. So we called, many times, were transferred many times. No one ever answered, weird because there's always at least 10 people just chatting in the front. Showed up and the guy there (different sales person) has no idea any of this was happening ,our sales person never let anyone know anything before dipping for a week. The AC was also never fixed, Sunday afternoon when we were running errands air would blow but it wouldn't get cold. We were sitting there sweating. The AC repair was written into their "WE OWE YOU" form stating our AC would be good and fixed at pick up. It's not fixed. Probably a leak or something from a line. So desperate for them to fix the issue we want to have our mechanic fix it and just bill Honda because when we Brought that up to them and they're saying they don't have anything on file about our AC. This whole dealership is unprofessional and sold us a car that needed repairs. We did not agree to buy "AS-IS" we were told those issues would be fixed and I've got texts that prove it. We will both be submitting complaint about everything so far from this dealership to the Texas Department of Motor Vehicles as well as the Better Business Bureau.

jude was helpful and courteous. Helped me with all my car issues and sent me over to a local…read moremechanic to get the rest of the issues resolved in a timely manner.

Staff very responsive. Had my windshield wipers in stock and installed them promptly and free…read more Couldn't ask for more.

As always quick and easy service. I don't need to go there much but I have always come away happy…read more They know their stuff and freely share advice.

I came here about a week ago! i had the pleasure of meeting the Assistant Manager for this location…read morewhich he was very helpful!! Besides him solving my car problem he went out of his way to make sure I got the best deal and explained what the issue was. I'm very pleased with this young man! I will be coming here again! thank you !

Had a slow leak in my tire and upon further inspection was encouraged to get my radiator hose…read morereplaced. No complaints! The service was timely and my car was in great hands! A big thanks to Roel for taking such great care of my car. The employees are genuine, kind, efficient and very thorough with their services. Lamb's on Far West will be my new go to!

My second and last time trying Lamb's. Made an appointment for a state inspection. Specifically…read morefilled out what service I needed with "State Registration Inspection". Showed up for the appointment and was told they don't take appointments for those and that I'd need to leave the car because there were 6 cars in front of me. I asked why they didn't contact me to tell me that in advance since I'd clearly put that in my appointment reservation. They had no answer. Told me nobody took appointments for inspections. And when I said I'd go someplace else the smart-ass clerk yelled good luck sarcastically. I'm currently writing this at the Toyota dealership while they do the inspection by appointment. I tried Lambs one other time, about 4 years ago. The tried to talk me into several thousand dollars worth of work. Everything they wanted to replace is still on my car and working perfectly 4 years later.

Prompt, accurate, courteous, fair prices, excellent results. I will use these guys again when the…read moreoccasion calls.

Are you kidding me! I wanted to make sure I went to three places to get a quote first place said…read more$17003rd Pl. said $1300 and then this that i'm gonna go to I wanted to make sure try three places. I'm so glad I went! When I pulled in, he told me to pull in front of the garage and his older man comes out and just starts working on my car! I didn't even send them any photos or anything! They fixed it for free! Zero dollars! Who does that! I tried to give them a good tip and they wouldn't even accept it. These are the people that deserve it most! They just genuinely wanted to help. They will have all of my business and all my family's business moving forward! Plus, besides losing all that money I don't have to worry about sending in my car for over a week! Took them about seven minutes! I'm wildly grateful! They made my week!