The lady at the front desk was very rude. There where not enough seats in the lobby. The employees outside, greeting were great. The inside customer service (with the one lady) wasn't very good. Car wash was decent. read more

I waited over an hour for a regular wash and detail. The inside of the car was decent, it could have been better. but the outside was not satisfactory at all. My car was still dirty and had things on it that I could easily pick off with my had which makes me question if they even washed or wiped down my car. read more

I'm writing this review as I sit here 2 HOURS AND TWENTY-SEVEN MINUTES after bringing my car in for a $70 detail. Need I really say more? These people as slow as hell and the guy cleaning my car is taking his slow time doing so. I could have paid Bebe's kids to do this in under an hour. Never ever ever coming here again. And my change better still be there! read more

Went to get my car cleaned for my bday.... bought the platinum plus package.... lets just say they half assed did everything.... you still seen streaks on the window.... the car had water spots on it.... they didnt fully vacuum.... the doors still had spots... the center console was still dirty... it wasnt worth the $45... if you in the area go but other than that go somewhere else and for a 2 1/2 hr wait for a piss poor ass job read more

I love car spa in Riverdale Ga. The staff is professional and curtesty. Your car comes out looking and smelling great. iam a member of the car club. You pay small montly price.You can come back as many times as you like a month The second month is free.Payments come out automatically once a month. read more

Great experience on getting my car washed and I truly recommend others to come to Car Spa on Riverdale Rd to get your car cleaned up.

I went to Car Spa on yesterday and was offered the absolute worst service ever. I paid for the platinum service which included full in/out detailing tire cleaning and tire shine. Well, when I went to retrieve my vehicle I noticed that my rear left tire had mud on it. I inquired from Anthony who stated that he was the manager about the mud on the tire and he replied " we don't wash the tire we only put on tire shine" I expressed to him how ridiculous it was to offer a car washing service that do not clean tires. His attitude was a reflection of the service or end product. Our interaction was heated and I requested for another manager to come. Urick Turner came out and when he began to talk to me I smelled the strong odor of alcohol emitting from his breath, he had blood shot red eyes and his speech was slurred ( this man was under the influence of alcohol) further indication of why I received such poor service. Anthony and Urick refused to refund my money and even called the Riverdale Police to have me removed from the property. Kudos to Riverdale police as they were professional. The police looked at my car and my receipt and said yes the car is still dirty and you paid for a full detailing service. After this REVELATION Urick agreed that the tire still had mud on it and wanted to drive my car back through the wash ( no sir I will pass as you are intoxicated! ) He did attempt to wipe the tire off with a rag and some cleaning agent ( more than what Anthony offered) but it was still not to satisfaction. I was left embarrassed, with a dirty car and out of 42.00! If you took the time to read all of this save yourself DO NOT PATRONIZE THIS ESTABLISHMENT YOU WILL BE DISAPPOINTED! I am still waiting on a response from the corporate management team. In response to : Bruce B. of Car Spa Business Manager 2/11/2020Mr. Nathan, We have conducted a full investigation with your incident on Sunday. We have watched video footage of both managers and have not seen any evidence of alcohol on the premises. Varick opened the store early that morning and did not go on break until an hour after your incident. He is visibly seen on camera, floating, around the property working. However, I would like to sincerely apologize for the poor management response to your quality issue on Sunday. We have been in business since 2006 and this is not a typical experience that we give to our customers. Car Spa does randomly send secret shoppers to each location to help enforce great customer service. Customer satisfaction is our top priority. You have already received a full refund for the poor service and we would like to also offer you a complimentary $49.99 detail for your experience. Feel free to reach out to me if you have any further questions or concerns. I look forward to hearing from you. Sincerely, Christy Burden Car Spa, Inc General Manager 6856 Highway 85 Riverdale, GA 30274 Christy, Thank you for my refund and your quick response to my issue. You were both professional and appeared to be sincere regarding this issue. Although you assert that you did a investigation, I must strongly disagree with your findings. I for a fact know that your on site manager( Varick) was under the influence of alcohol. Your cameras may not have captured his indiscretions but what I observed, smelled and personally experienced was no fallacy. You will continue to have these types of incidents if you do not hold your staff accountable! I appreciate your kind gestures but must humbly decline as I do have extreme reservations about using your service . Thank you for your attention to this matter and I hope no other customer will have the experience I had. Best Regards, read more

Spent $130 here just to get my car back and it's still dirty! On top of that the inside smells like old dirty water. Do they not use soap when they shampoo the interior?? I feel ripped off!! And they took 3 hours. Complete waste of my time and money. Will never go back here read more

Horrible horrible service I paid for them to clean inside and out! The car was still dirty on the inside like they half assed the work will not be coming back here again ! They need all new employees who actually will clean the cars correct ! Because I did not receive what I paid for ! read more

This location was busy but I was well aware of long it was going to take. Sam was a very great help and took care of my car very well. My fiat looks like it's brand new! Thanks again. Customer service was awesome!! read more

The customer service was great from beginning to end! My car looked awesome when they were done. Thanks!

I had money stolen from my vehicle while in the hands of the employees, so one star for customer service. Sure, it was a small amount but it's the principle. I cannot and will not patronize an institution with dishonest employees. As far as the actual service I received, I'd give that three stars. There were areas of my vehicle that lacked attention to detail and I had to vaccum certain areas that were missed. I was most impressed with the time that it took to finish my vehicle. I was originally quoted one hour; however, with about 8-12 people being serviced ahead of me, I was done in about 30 minutes. I won't be visiting again, but if you visit the wax is a must. Your vehicle will look 10x better. read more

The employee there was very rude and lied about calling a manager. He wanted me to cash app him money on the side for using the bug prep brush ( a free service). Don't go to this place read more

My car was damaged by an air hose that was stuck in the on position. Car wash employees admitted the hose had been disfunctional and needed repairing for a long time. Car Spa denied the claim, saying they had video that it missed my car. That was a lie as there was no camera that could possibly had seen it. I even took a picture of the guy reparing the hose. I had been taking 4 cars there almost weekly for over 10 years. 3 on their car club plan. Was also known as a very generous tipper to the employees. Never even got a call or email from the management. Regrettably, I have cancelled all my club plans. I will never use them again. I don't like being implied as a liar by a company I have patronized so long. If they damage your car. They suddenly dont know / trust you. Even after spending thousands there over the years. And given the old technology of their wash system I need to be not assumed to be a liar. Tidal Wave here I come. Post response below. I find it interesting that the employees had a different response when I showed them the damage. As they clean this car weekly they know it well. i heard the hose hit the car and was on a work call. As Tyrun came and grabbed the hose from literally under the door of my car, I assumed he would report to if damaged. I drove off to a store up the street and saw the damage as soon as I got out the car and immediately returned to see the guy trying to repair the hose. I understand the employees being "careful" in their responses. Also ALL and ANY communication with anyone was initiated by me... not you or your management. Regardless, I am not angry... just learned a lesson. And will I admit reluctantly take the $200 or so a month I spend and have spent over the last many years there elsewhere. Only reluctant due to the folks who actually took care of my cars. Not the management. You can send me the video if you like. Not coming back over there. You have my phone number and email on the report that you have never used. read more

Don't go there for auto service unless you are standing there watching. It was magic how 1 out of 4 of my spark plugs was a different brand and burnt out. I should have known something was up after my oil change the check engine light was on. Then dude ask me about during a turn up for extra cash. Kinda gave himself away knowing he switched my good spark plug for a bad one. Never let Darell or Ken touch your car, its a scam. read more

Car Spa - Car Wash Near Me - Riverdale, Georgia

I wish I can put 0stars. Don't waste your time or money. They do a half ass job. My first time here. I paid for the #1 platinum package 30.99 My car was still dirty just like the service the 5.00 machine car wash provides. I had to show the man all the visible and obvious dirt on my truck he then spray and wipe as I point out. I ask for a Mgr they pretend like she was gone. I went inside and finally a so called MGR came out to look at the dirt and ask if they could re wash it. Do you think I'm going to allow y'all to re wash my car again and I just complained you not going to purposely to something to it. I will take this 31.00 half clean job as a loss. I normally drive to Decatur for my car detail service. But I thought I would patronage my community. But nevermind my community business employees have poor work ethics!! My truck was black and you can clearly see all the dirt on black. Then he had the nerve to ask me to buy some air freshener. Y'all will not get another dime from me. Stay away from the unprofessional place.. read more

By far the BEST service ever! I had hair glue on my backseat and I must say the staff did their best to get it off my cloth seats. Super professional and they got the job done in a timely manner. read more

This is nice, it should get 0. Just say the workers steal. So make sure you have nothing in your car at all if they are cleaning the inside of your car. read more

This has got to be the best car wash on the Southside of Atlanta !!!I love this place !Great management and great employees .They really get me at CarSpa and they make my car look like new every time!Thank you CarSpa and thanks for that beautiful cashier Susan and that awesome S.A Varick you guys are the best!! I will return and bring you guys new business ;) read more

Car Spa - Christmas 2015 - Car Wash Near Me - Riverdale, Georgia

Visited the car spa with two of my vehicles today. After waiting about an hour and a half both of my vehicles needed to be touched up. One received a hand wash with detail and the other was tunnel washed with an interior detail. One vehicle was barely touched on the interior and still had dirt visibly on the vents as well as the doors. The other vehicle had a leather treatment but still contained spots. After notifying the employees they wiped it down again but they both still will need to be cleaned again. To their credit they were busy but I paid for two services that I will have to redo. A bit disappointed this time around. read more

Friendly service so friendly it seems sarcastic. The prices are competitive but stop pushing the expensive detail no means no. And why does it take soooo long. If you have something to do don't come. They are not in a hurry here. read more

I have visited spot several times with mixed car wash results, they offer several services which come out better than said car wash..they offer a oil change and car wash for 19.99 now it was 24.99...Seems that the best time to go is in the morning during the week..I've gone during the week and on the weekends and it seems on the weekends they do rush jobs and either don't complete task or forget to do a task...the oil changes are always good they are efficient and get the job done well...emissions are great also...but this is a car wash place and sometimes if I had the time I'd do it myself..they can do better with the car washes..they do offer 48 hour guarantee on the exterior for rain or dust etc..but their washes on the weekend leave alot to be desired read more

This location doesnt even deserve the 1 star that I gave them. They left my window down & my interior got soak & wet. The manager said it was my fault. They are very unprofessional. I guess that's why they are in the car wash business. I will never take my car there again. read more

Writing this review as I wait for my car.....car came out of the wash with a visibly dirty rear bumper. I told both the front cashier and the person detailing my car. Detailer told me they would run it through again. As I'm watching from the waiting area they did not wash it again and only wiped the bumper. I used to be a regular customer but since the service seems to have declined I will not be back. Update: They just took it back to the wash - they have been redeemed. read more

Love it ! Been looking for a full service car wash since I just moved here and still learning the area . $22.99 for interior and exterior is a great deal ! I'm here today writing the review this my second time hear. I'll be a loyal customer until proven otherwise ‍ also they already warn you about a 22 mins wait until car is finish which is suitable beings though they're cleaning each car inside and out. My car was brand new inside once I left the first time I'm expecting the same results: read more

Always very happy with the service at this location especially! Always friendly, professional, timely (consider the day/time and services you want as well as how many other cars are in line-- with all things consider, it always goes by faster than I expect!) Went to another location once, sad to day the services did not meet my expectations for the price I paid! The Riverdale location tho, amazing!! And Marcus is great!! I had a major case if sticky tree sap everywhere, other detail shows quoted $100+, he got it done for much less and no damage to my paint!! read more

They stole the change out of my car during the car wash. I guess they needed it more than I did. Because of this I will not be back. It is too bad. This was my first and last time here. read more

I really like this establishment. Always plenty of staff. Service is quick and efficient. Clean inside and out. If wait is longer than expected, to pass the time flat screens ,wifi, snacks and complementary coffee. Courteous and professional staff. I travel 15 miles and pass several car wash businesses. Car Spa is a keeper! read more

Ms Z. This is not the place to take your car for any type of service. Aaron the so call Manager is never available to address a customers complaint. Thanks Christie for your assistance. The cashiers all need to go to a customer service class, they're all so unprofessional, and need to take a look at their work attire before coming to work....but most of all.....this place has THIEVES!!!! My LG wireless Bluetooth was stolen this weekend out of my car. If you ever go to this establishment please take your valuables out of your car to be on the safe side better yet, just find you another detail establishment to frequent....this one is not worth it...It's also NASTY!!!!!!!!!! read more

My car smells like a chemical plant & shit! Seats were saturated with water and cleaning supplies. It took days to day and the after smells is deplorable! read more

I will not return to Car Spa after almost 5 years of wonderful service. In brief: Honda Fit - use when I travel with my dogs. I understand dog hair is no joke, so told person that I did have dog hair, which I had been charged 20$ extra in the past, although not charged this time. Fine. Paid 69$ for seats and floor "detailing", 10$ "extra" for hatchback trunk, which was a new charge and minimum hair since dogs do not ride in trunk. Fine. I have posted pics of car: Hair is still on seats; The car (doors; dashboard; "trunk" - are DIRTY, as in dirt is still there. I am not talking about detailing, I am talking DIRT. I was told dirt would have been extra. So I paid 79$ for a dirty car, and if I had been charged 20$ for the hair, I would have paid 100$ for a dirty car. Question for ownership and management: Is losing a faithful customer (who tips really well - out of respect for workers) worth arguing about dirt at a car wash? BTW: I was told I would have to pay extra for the DIRT to be cleaned. Dirt. At a car wash. Extra charge. read more

I was very happy with my car wash.... they left everything spotless. The only bad thing was that I had to wait 2 hours for them to finish my car which didn't make sense because they had 2 people cleaning the inside of each car. .. I was not happy about the wait time read more

I cannot say enough about the positive customer service experience that I had with the staff in the service department today. Christy, Catherine, Demtrius and Lamont were a pleasure to interact with. I will definitely drive down to give this location my business again. read more

Loved how they treated my baby... 2nd time here and still no complaints yet. The staff is excellent and they actually take care of you an your vehicle. read more

Don't take your car here! First off, they stole the change out of my ashtray during the car wash. And then, I paid full price for an inside and outside wash that I literally could have did better myself. Visible dirt on the outside of the car, and when I got inside, it looks as if the only thing they did was vacuum the floors. Everything else looked exactly the same as it did when I went. Didn't even look like it had a simple wipe down. read more

This place is awful they take your money and give very poor service. I call this company to get a price to shampoo Car upholstery and detail car. They lady on the phone told me 40.00. I arrive at establishment then the price change to 69.00. I stared what the lady said, she started well I did not know what upholstery mean. Ok so I ask does this come with the inside and outside cleaning of the car the started yes. In the process of them working they charged me a 20.00 Maintenance fee because there was a couple pieces from a broken mirror. I say ok. I get my car back it smells like nothing maybe a hint of lemon to be fair. The dash board doors centerpiece nothing was clean. I ask why is my car still dirty. Then the manager said they just dust the inside of the car if you want that clean it will be 44.00 more dollars. I said you just told me earlier that it comes with the cleaning of the inside and outside clean of the car. Then he states that means they just dust the inside that's it so I open my door run my door with two fingers and shows him dust which you could see. They didn't even do that. I just got in my car and left because he continued to say that will be and extra 44.00. They didn't even apologize for they miscommunication. I was there 3 hours. I will never use any of their companies again. Needless to say I had to go home and clean my own car. read more

This place isn't shit at all. I had my car deep shampooed inside and when I picked it up, it was still stinky and dirty. I thought a deep shampooing on my seats and carpets meant going in there and scrubbing deep so that the stains and smells would be lifted. I didn't pay y'all $89.99 for no damn reason just so y'all can half ass the job. Obviously I'm mad! read more

After paying almost $50 for a wash and interior clean I will never bring my car here again. I specifically told them to vacuum my trunk, two hours later after my car is washed, it's just sitting there and no one is cleaning the interior. I had to contact management to finally get some service. The only good thing about this place is the attendant who took my car initially. The girl at the counter needs to go back to middle school for a refresher course. read more

Even after reading the rest of the reviews (bad reviews), I decided to take my car to this place to get a windshield crack repaired. We called on Monday and they told us that the guy in charge of fixing that works up to 3pm on Mondays. It was too late to make it on Monday so we asked about Tuesday's scheduled and they told us 8am - 3pm. So I show up at the place sharp at 8am. When I asked the cashier, which by the way need some customer service training, she told me that the guy that fix windshields cracks works from 10am to 6pm. I headed to work and around 2pm I called the place to make sure the guy was still there. Well, guess what?!?! We were told that there is no one's on-site to fix it. read more

I decided to stop by the CAR SPA Aug.12. 2017, since I was already in the area. I usually wash my own car. Decided to get CAR SPA service. Drove through to the back where a young lady showed me a chart of choices. I choose the Platinum car wash. Got out of the car, walked through to the waiting area, walked out of the door to stand out side (crowded inside). My car was coming around for detailing as I walked out of the door, hmmm. I sat and watched employees just walking around, they'd touch a car, walk around. A young lady ran into a sign as she was bringing a customer car around for detail, and tried to deny it...(from another review) Andre 2000 confronted her about hitting the sign. Anyway, after my car was detailed, I heard someone say "Kia Optima is ready".Went to the car walked around to check the car out. Really couldn't tell at first if it had been washed (wasn't that filthy - I keep it washed). Drove out of the CAR SPA, as I am looking around, I noticed there were bird droppings on the windshield that was there before I went to the CAR SPA...darn!!!! My car wasn't WASHED!!!! GOT ME ONCE. WON'T EVER GET A CHANCE TO DO ME AGAIN!!!!! read more