Within minutes of sharing my experience from Monday, Feb. 26th, I received a phone call from the GVR location manager, Robert. He apologized for not getting back to me sooner and for all of the other issues I encountered. He further explained that the lady I spoke to that day was not his Asst. Mgr., but rather a shift lead, which explains why she didn't understand how to do the refund. He completed my refund at that time (thank you!) and offered to make us a free medium sub (thank you again!) with the newly replenished Impossible Meat. I'm happy to report that we enjoyed an especially delicious Impossible Cheesesteak from them later that day. Thank you! read more

The Bobbie had more cranberries than turkey. Not very good. Where's the turkey? Very disappointed.

Came here to grab a sandwich and was immediately greeted with attitude from the female employee. She indicated that there would be a 20 min wait as she was preparing a catering order which is fine. One order was a cheesesteak but however she didn't add the lettuce or tomato that was asked for and the second one was a turkey sandwich was a turkey with bacon. She was extremely rude the entire time and made us not even want to keep the order. The food is great the service is what made my score what it is! Saturday night terrible service. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Henderson, Nevada

Came on a Saturday for an early lunch. Located inside the Green Valley casino, it was quite reasonably priced for the location and portion. There was only one person working the counter but understandable given the time. He was very friendly and quick in preparing the sandwich. There's some chairs in this food court but I opted to go near the sports book to watch some games. Overall good experience and would recommend for a quick bite if in the casino. read more

Capriotti's Sandwich Shop - Half of the Large American wagyu club - Sandwiches Near Me - Henderson, Nevada

Located inside Green Valley Ranch resort. Got a sandwich here at the beginning of my trip and it was amazing! Ordered the classic cheesesteak with hot peppers. Fresh and cooked to order. The server, Timothy, remembered me from Sunday. Talk about excellent customer service! The food court has a few choices but I'd choose this restaurant over the others. Food court is located on the casino level near the Kid's Quest. Well lit and easy to find.If you're looking for something quick and of quality, choose Capriotti's. They also participate in GrubHub. read more

Capriotti's Sandwich Shop - Philly Classic Cheese Steak. - Sandwiches Near Me - Henderson, Nevada

James had terrible customer service and also messed up my sandwich. He needs to be taught some manners.

Based on the reviews I was a little daunted but I wanted something in the resort to eat by the pool. I opted for the $19.99 large Italian with taken with a grain of salt is reasonably priced for location, location, location. When I first got there the 2 employees were assembling other orders and I stood there for about a minute+ before they said, "be with you in a minute." Might be the reviews on the lack of customer service...but I wasn't irked. The order was quick, the toppings were decent, the bread was chewy and soft, and you can't beat the convenience. I have no qualms. Definitely would be back. read more

Capriotti's Sandwich Shop - Classic Italian - Sandwiches Near Me - Henderson, Nevada

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The BEST Capriotti's location !! Everything is made to order, it's fast & efficient. They are consistently friendly & clean! read more

Capriotti's Sandwich Shop - Classic Meatball - Sandwiches Near Me - Henderson, Nevada

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I made the mistake of ordering from this location instead of the one on Stephanie, my fault, and the sweet guy that worked there reached out to me when we didn't pick up our order. We have Capriottis several times a month, but I am feeling poorly and got confused with my order. By the time I realized, the sandwich's were made and they refused to refund my order. I realize it was my fault, but could you at least offer me a partial discount? Aaron said no though. I'd stay away from this location, it's in a casino and difficult to get to, otherwise I would have gone and gotten my sandwiches. read more

Sandwiches and salads are 5*. However I subtract for old lady with bad attitude and for the automatic tip that was added to my bill. This is not a full service restaurant it does takeout only so the default tip should be zero. Owner needs to fairly compensate employees - it is not my job. read more

It's the Bobby sandwich everytime I go. One of the best sandwiches in Vegas and Henderson. The staff is always friendly.

Well, here we go again with another excellent business. Aaron assisted us and served one of the best cheesesteak sandwiches I have had! Great meat, mushroom and melted cheese! Magnificent! By the way, his location is at the Green Valley Casino, where you can get your Tesla charged on the top floor of the parking structure, while you have lunch. Might even want to drop a buck or two in the slots- a patron won $28,000. just as we were leaving! read more

Me gustan los sandwiches de Capriottis por la calidad de sus ingredientes y la calidad de sus carnes. El servicio es rápido y eficiente.

Encountered the rudest female employee at this location today. I waited at the front with no employees in site as my kids ordered and got their food from another spot and waited for me. I continued to wait for service another three minutes as she chatted with someone working in the back kitchen. I asked her if she was open because there was no one around for the past seven minutes. She said yeah the sign says open. Then she proceeded to tell me that she saw me on the cameras so she knew I was waiting. Then she said she was busy doing other things and then rudely asked what I wanted to order. I told her never mind, I no longer want to order here and left. As I walked away she went back into the kitchen and another family came up and stood waiting at the front while she most likely proceeded to do other things and watch them from their cameras. read more

No one was at the counter for 5 minutes, then when I asked what happened she called me a "f*ggot" 3 times then didn't help me. Worst customer service ever. So don't support these people. read more

Always a great sandwich! The Bobbie. I remember looking at my friend who was eating one...it just didn't appeal to me. Then she asked if I wanted a peice and I was like....no. She says d come onnnnnn...so I tried it. Loved it and still do. Their Italian sandwich is great to! Let's face it..the food is great there. Great service whether you have it delivered or pick your order up. The service is great and they are very nice. My rant is over, try Capriottis, you'll love it! read more

Somebody lied lol. I saw someone comment on another site that the Impossible Cheesesteak from Capriotti's was the bomb. It was not ! The bread was cold, not sure how that happens when you ordering a hot sandwich. I ordered with mushrooms, peppers and onion. There was barely any meat . I ordered the 5 inch sandwich which was smart in hindsight because I would have been pissed had I ordered a larger sandwich. The 5 inch was $7,99 plus tax. Don't mind the fries in the photo I got those from Fat Burger. You can definitely make this at home which is what I should of done, but I was curious and just had to try. read more

Capriotti's Sandwich Shop - 5 inch Impossible Cheesesteak - Sandwiches Near Me - Henderson, Nevada

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$70 (including tip) for 3 sandwiches, a screwed up order, a half full soup bowl and this monstrosity of a sandwich. If you hate your job, the best part about living in America, is you can quit. read more

Capriotti's Sandwich Shop - Slaw Be Joe- - Sandwiches Near Me - Henderson, Nevada

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I ordered a Bobby sandwich buy one get one free , but I didn't realize they were going to put half the turkey and such , I loved the sandwich but come on man . I called the restaurant and the guy I talked to was super cool . So no harm no foul, at least the customer service was good read more

Service was quick. Ordered online and pickup was quick and easy. Problem came when we started eating. Ordered 2 bobbies and half way thru the one we found a big piece of what I'm guessing (hoping) was cartilage. Needless to say the rest of the sandwich went in the trash. read more

Capriotti's Sandwich Shop - Cartilage from The Bobbie - Sandwiches Near Me - Henderson, Nevada

It is the worst sandwich ever!!!!! We ordered two medium Philly steak cheese sandwich: one with extra meat, mushroom, sweet peppers and mayo. The other one mushroom, sweet pepper, bell pepper, and mayo. There was no sweet peppers, mushrooms, and mayo. However, there was HOT peppers which we didn't order!!!! I took one bite and I was done. It was too hot for me. The other was HOT too! Both sandwich went into the trash! Extremely upsetting especially when the the order was repeated back to you and it is not even close to what you order. The ONLY thing that he got right was the large bag of BBQ chips. The cost $33.89. He got a $5 cash tip. They need they to get the order right. We didn't eat there and live 20 minutes from this location. read more

Not impressed. Two days ago had the homemade turkey sub, and the turkey was very dry, looked like frozen turkey that had been thawed out. Went back today and returned what was left of the sandwich with the receipt, and the worker gave me a American Wagyu Cheese Steak at half price, as compensation, after she explained that all of their turkey was the same so exchanging the turkey sub for another one would result in the same issue. All your turkey is dry? Yes. Okayy. The cheese steak sandwich (didn't taste much like Wagyu) was decent, not dry anyway, but nothing special. Service is at least fast and friendly. read more

Sandwiches are ridiculously good. Whatever they are doing to make these taste soooo delicious, they need to keep it up.

Classic steak was so dry I wanted to dip it in water. How pathetic of a sandwich place. Bread was soft but that's all that was good. These guys very low quality meat and do t really care about anything. read more

Capriotti's Sandwich Shop - Steak - Sandwiches Near Me - Henderson, Nevada

Super disappointed. I ordered 3 sandwiches and only one came out correctly. The Philly cheese steak barley had any meat on it and a chicken Philly which I added mushrooms, tomatoes, fried onions, lettuce, Mayo and nothing was added and there was barley any meat on it as well. Just pure laziness. read more

Capriotti's Sandwich Shop - Chicken Cheese Steak - Sandwiches Near Me - Henderson, Nevada

I'm leaving this review specifically for Timothy. My boyfriend ate here before and ordered his usual, it was my first time and Timothy was extremely patient, understanding and helpful. He helped me with any accommodations and the food came out delicious as always. Keep up the good work! Great customer service read more

Wow! What a horrible place. Look at the pic of my receipt of what I actually ordered, then look at what my sandwich actually looked like. I ordered a 10 inch Capastrami sandwich, no Russian dressing, or cheese, add Mayo. I received a plain pastrami sandwich with a little Mayo. Lol. How can this happen. Don't buy your sandwich from Capriottis, their service and quality of food is absolutely horrible! Booo read more

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Employees were extremely rude. As my friend and I walked over from the casino to the counter, exactly 5-6 minutes before closing, we noticed the employees make their way to the back. Probably to start up the closing process we figured, which was very reasonable given the time. So we waited for them, but neither employee came out of the back until EXACTLY 11PM. One of them then quickly told us "We're closed" and then turned her back to go tend to other tasks... Not cool. I get that it's rude to show up to a restaurant right before they close, but we literally only wanted just 1 cold Italian sandwich that would have taken a max of 2-3 minutes to make. read more

I was so excited to eat a vegetarian turkey sandwich! As a 30+yr vegetarian, these kinds of options have not always been available. After a 4 hr conference I was famished. And here I sit, so sad and disappointed. The turkey sub with coleslaw was about the worst sandwich I've ever eaten. "Gobs of Goo" would be a better name for the mess I got. So much mayo on top of the coleslaw-yuck. And the person who helped me was such a crab apple. She screams out the name of each customer like she is so angry. read more

Capriotti's Sandwich Shop - Crabby employee - Sandwiches Near Me - Henderson, Nevada

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This location inside of GREEN VALLEY RANCH RESORT use to be good, around 5 years ago. Not sure what happened. As a resort employee me and my team would go 3 times a week and the service and food was always outstanding. Today I decided to try and get some lunch(10am) and the employees stood there as I waited to order, zero acknowledgement.. they began whispering before the female employee says the system is down. We came back 20 minutes later and I ordered a SIMPLE sandwich: ham and cheese, with turkey, only mayo,salt and pepper. A toddler could understand this order. I get to the team dining room and it has lettuce, tomato and the turkey was far less than I have ever seen on this sandwich, as it is my go to sandwich. My co worker ordered a Philly cheesesteak. They did not ask him if he wanted peppers or mushrooms. Both sandwiches are highly disappointing and for 30 dollars, we expected much much more. Capriottis just lost our business, and I'll be letting all of my friends at the resort know to avoid at all cost. Here is a portion of the sandwich where I FINALLY had a bit of the turkey I paid extra for.. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Henderson, Nevada

Great quality of food, but this franchise is notorious for poor service. They run very lean, and struggled during busy rushes! They just want you in and out! If you want a quality sandwich on the run, their the spot. read more

Called in lady was rude on phone. Thought nothing of it. Gave me a small sand which when I ordered a medium and lied and said it's the way she wrapped it is why I'm leaving 1 star. Have been to Capriotti's 100 times just never to this location. So I know the size the sand which is supposed to be. Plus I ordered one small and one medium and both were the same size which I showed her and she stuck to her lie. Someone fire this girl UPDATE: SHE PUT MUSHROOMS ON THE SMALL SAND WJICH AND I SAID NO MUSHROOMS Strike 3 Haven't left a bad review for anything in years btw. read more

Why all the negative reviews about this place? Capriotti's is one of my favorite Sandwich shops and I happened to stop by after bar hopping one night because I was hungry. Since it was so late, my order took less than five minutes to be ready, but it took awhile to get someone's attention since they were all in the back room. Capriotti's never fail on their delicious subs, hands down. read more

About a month or so ago I had an issue with my mobile order and had a negative experience, but the very next day the GM Robert gave me a phone call and apologized and offered to make it right. Overall, great customer service, friendly staff, and good food. read more

Capriotti's Sandwich Shop - the interior - Sandwiches Near Me - Henderson, Nevada

7/1/20 ~1:40pm One customer in the shop and three employees behind the counter: one black woman, one black man and one white man. I'm including this because I didn't see any name tags and I want to call out the right person. I said hello as I entered. No one said anything and I stood patiently for a minute before the white guy asks, 'are you picking up an order or placing one?' in an annoyed tone of voice. I tell him I'm ordering now. He looks back down and keeps working for a minute and then asks me, 'what are you getting?' I told him my two sub orders and he asked zero follow-up questions (e.g. mayo or mustard? like they usually ask.) I waited a little while and then asked if I could get sweet peppers on the Italian sub. He still seems very annoyed and asks, 'bell peppers?' I told him, yeah the little pickled ones? And he says, 'yeah, bell peppers. They're the same thing.' At this point I'm just perplexed by this guy's bad attitude and displeased that I'm probably getting raw bell peppers added to my sub so I ask him to just show me what he means (the counters are very tall there, it's not like other sub shops where there's only a glass case between you and the toppings.) He asks, 'do you mean this minced pepper thing?' and holds up a bit of some minced thing that looked good but wasn't what I meant. Now, the other employee notices from the register and asks, 'what do you need?' and the white guy yells, 'she's asking for sweet peppers, they're the same thing as bell peppers,' to which the other guy says, 'yeah they're the same thing.' By this point I was just so annoyed by how badly this was going and told the guy, 'dude, I just want the little pickled peppers- I usually say sweet peppers and they know what I'm talking about.' Another customer pipes in from behind me, 'she means peppercinis,' and the guy making my sandwich tells him they don't have those. I just stopped talking and the guy making my sandwich tells me I can go ahead and pay with the other employee. I pay. I wait. Three other customers enter, place orders which get made by the other employees, pay and leave before my sandwiches are done. Then! White guy calls me over to the register and starts ringing me up, I tell him I've already paid and he says, 'really?' and looks over at the other employee as if he's about to shout over to him and ask, but I hold up my receipt and tell the guy I paid, I just want to leave. He hands over my sandwiches and I got out of there but I wasn't even comfortable eating the sandwich with how suspiciously long it took the guy to make it and the fact that all three employees had their masks pulled down to their chins/not covering their noses or mouths. This wouldn't be a big deal to me if the guy hadn't been so rude and unprofessional, but I had that sinking feeling that he could have tampered with the food. This could be a one-off, I'm not here to say, 'no one should go to Capriotti's!' I'm just here to say, I will not go to Capriotti's anymore. If someone from this particular store is reading: please train the white guy more, he sucked to deal with as a customer and I bet he sucks to work alongside. read more

Capriotti's Sandwich Shop - Small Italian sub with sweet peppers. - Sandwiches Near Me - Henderson, Nevada

Not off to a good start when the male cashier neglected to greet me or really acknowledge my presence. No one else was in line. I get that working in a food court may not be the most stimulating of professions, but Cap's has a good reputation, and if you're gonna work in a food court, GVR is not the worst. Maybe all the gray hairs made him cranky. I don't need a hearty, hello, welcome to Cap's, but something more than silence isn't too much to ask. I had a $5 off coupon (written on the manager's business card cause they were out of the $5 coupons when I bought a gift card) near Christmas. Of course I had trouble using the $5 off, apparently the female employee who gave it to me isn't there now. I told them to phone a supervisor but no one did. I got the $5 off but it was a hassle. The Bobbie I had was good, but the meh experience here turned me off from Cap's. read more

Ordered a medium got a small ... and my food was cold. Y'all are fucking trash close down bruhh and stop fuckin peoples orders up... trash ass place read more

Arrived five plus minutes before close .. wait.. wait.. wait wtf.. 3 minutes after Roxanne or some sort walks out. She doesn't say they are closed she just looks at us. I ask to order. She says we closed at 11p. Wow! I've been standing here for five minutes and the sandwich shop maker was here & went to ask if it was ok to make my COMPED sandwich?? So do your job cause you were not here before 11p. I waited. She then turns the lights OFF. Wow! Also I didn't tell her that I had a comp, which means NOTHING, but I had won & wanted to tip them for 'beer money' as they happily say for my free sandwich. Will NOT EVER be back. Good luck! read more

I am a big fan of Capriotti's! Last night we ordered from the store in Green Valley Ranch Casino since our regular store (Stefanie) was already closed. 5 sandwiches. Paid over $70.00. One sandwich order was wrong and the rest were disgusting. Over cooked and barely any sauce. Tasted like they had been sitting out for a day. No one finished their sandwich. Will never go back to the Green Valley Location. Maybe management should look at these reviews???? Horrible reviews for this location. The food at Stefanie location is always good!!! read more

Really big subs with plenty of filling. The Bobby is their most famous sub because it is super indulgent. Basically, it is Thanksgiving dinner between two pieces of bread. Lots of moist turkey, stuffing, mayo and cranberry sauce. Don't bother looking up the calories or nutritional facts because it's so good you could care less anyways. Service is fast and because they get crowded and busy during lunch hour, I suggest calling your order in ahead of time for easy pick up. They also carry a particular brand of potato chips called Owl Brand and it is pretty good. It's a thick cut Kettle style chips and the honey BBQ flavor is popular. Overall, good place for hearty subs, but only once in a while if you are watching calories. Service is usually fast and friendly too. read more

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