I bought my hot tub about a year and a half ago at Capital City..........never really wanted one, but developed some back issues. Mike was my salesperson and he now comes out and cleans my tub about every three months. Don and Kevin were great......it's a family operation and everyone there is friendly and knowledgeable and available. I get in the tub every single morning for about 20 minutes and occasionally in the afternoon about 20 minutes and it makes a huge difference in how I can manage throughout the day. read more

We ordered a sauna - delivered and installed. Cannot praise the service and quality high enough. Don the owner and his staff were super helpful, stepped us through the process and threw in some extras - five stars! Thank you ! read more

Love the continuing great service! Very professional and prompt. Updated my spa to a Tarino and it is fantastic! Great spa and a great price. read more

Don was great to work with, very professional, and we are extremely pleased with our new spa!

My husband, Don and I talked about hot tubs, real estate and cars. He educated us on hot tubs showed us his offerings and made recommendations based on what we wanted. He wasn't pushy just informative. We left to talk about it and were back 30min later to buy our first hot tub!!! Don't try to haggle. My husband sells cars and quickly found out that the prices were better than we would get any where lol. We did our research and found out very quickly that Don was telling the truth, he is the best price. We will continue to do business with Don and I recomend you do too!!! Thank you Capitol city Hot Tubs!!! read more

Very knowledgable and helpful. Answered all my questions on the spot and followed through with all promises services. Definitely would referred them to friends and neighbors. read more

Experienced and professional. It's about time. All the others I ran into for help just fell short. Don here at Capital was great! I'd use them any day! read more

I purchased a hot tub from there 6 months. GREAT Experience. Don the owner is very knowledgeable and wonderful to work with!

Very helpful. The guys talked me out of buying unnecessary chemicals and gave good clear advice on maintaining my hot tub. Left with chlorine and nice scented soaking blends (my choice). Highly recommend! read more

As I was checking around to get a pump for my broken spa. I called Capital City Hot Tubs and they were so nice, honest and thorough I feel like I got a service call over the phone. I was able to have them order the correct replacement pump at a fair price. After the discussion I decided to have one of their service technicians just do a service call because that would be so much easier than attempting that huge job myself. I did visit their store because it was covenant to get to, and was so surprised to see such a large Spa Department Store, with so many spas on display, quite a lot, maybe 50, and it put me in the mood for a new spa soon. These guys are so informative and genuine I sincerely recommend them for any spa or hot tub need you may have. Sincerely, Heidi Sofia Battani read more

Michael from Capital City Hot Tubs came to clean my spa. He was very knowledgable and helpful. He cleaned my spa and filters and my cover and adjusted the PH balance of the water. He drained and refilled the spa twice in the process. The spa looks great now. read more

Bought our spa this summer and have used it every days since! Everyone there was helpful and friendly!

I have had two dealings with these guys so far and both were top notch! Kevin came out to my home and repaired my spa back to working order (my electrical panel needed to be replaced) with both professionalism and speed. Great to work with and awesome at what he does. A true professional. Later down the line I had him order me a new spa cover which he did for an amazing price and faster than I thought it would be done too. That's when I met Don and he took the time to really go over everything with me including the chemicals needed to keep it running correct (which he sells for great prices) and offered to get me new filters when needed. He knew everything there was to know about these tubs and I learned alot that day and spent minimal prices on the repairs, cover and chemicals compared to other shops that charge twice as much! I highly recommend them and if need future work I'll be calling.... read more

Very knowledgeable! We had gone to another dealer prior and left with no idea what spa we would like. We walked in here and we're helped right away. Kevin spent a lot of time explaining everything to us. We left knowing exactly what we wanted. He did the electrical wiring, was always on time, and did a great job. We love our hot tub! read more

The company did send someone out. He did do the work . Still I was never rude or mean to the operator on the phone. I tried as hard as I could to deal with someone having a bad day obviously.They could've tried to call me and let me know a tech was still coming. They also claimed I made the appt. for later than I would've . He showed up at dinner time in the dark. My porch light is broken and I would never schedule something for that late in the day. Not sure who dropped the ball but I feel like they definitely messed up . My spa is ancient granted but it still doesn't work. Oh well $ down the drain literally... read more

Don and his staff are very knowledgeable about Hot Tubs and Saunas. Don has been in the industry since the 80's and really explains why setting up the installation and the electrical by the same group of people is so important. He is very patient and you will learn a lot before purchasing. read more

I love my new Caldera Spa! I wish it could have come in a little earlier, the guy told us 2 weeks ended up being 3, but they told us the company was running behind in deliveries. I would recommend this business to anyone I know looking for a new hot tub. Prices are reasonable! James was great, he waited a little later for us to drive from Antioch on a Saturday afternoon, to me that is great customer service! read more

Kevin the owner is very knowledgable and made the extra effort to customize my deck to fit my new hot tub. He gave us s great deal and was prompt with his delivery and installation. read more

Great selection, great prices, knowledgeable staff, no pressure. Arrived on time for delivery and installation went without a hitch. Only wish we had ordered a tub one size larger, but that's on us; not them! read more

Arrived on time, surgical skills. Really seems honest, I believe the end price is more than fare.

My search for a competent spa repair service found Kevin from Capitol City Hot Tubs. Kevin arrived on time and went right to work. He quickly diagnosed the problem, made the needed repair and my spa is operating in once again. He truly lives up to his nickname "Spa Jedi". read more

What an awesome experience. My husband and I researched and looked at a variety of spas making sure we chose the right one. We went to Capital City Hot Tubs and fell in love with the Caldera spa. The team was awesome, so patient with all our questions and very patient. I would highly recommend them to anyone looking for a top quality spa. read more

Great experience! Stopped in at various times during the summer months, gathering information, talked with Joe, who was patient and able to answer questions. Never at any point did I feel pressured nor was I subjected to an annoying sales pitch. Finally pulled the trigger & bought a hot tub that I've wanted for a long time. The whole transaction was smooth and the installation was on time and thorough. Highly Recommend!!! read more

For all of your Spas, hot tub, or sauna needs, this is definitely the place! I went there on a Tuesday afternoon and was so impressed by the service I received and the sauna which was delivered the same afternoon! Great business, and good people! I highly recommend! read more

We purchased our first spa after much research and many visits to local spa dealers. Our selection of the Caldera Spa through Capitol City Hot Tubs was based upon the best product (jets & seating positions) for the best price in town. Sales rep Joe was wonderful, not pushy at all, and very knowledgeable of hot tubs. Set up was fast and clean. The installer was informative and walked us through the simple to use steps to maintain our spa. We now enjoy our spa daily and are thrilled with our purchase of this spa through Capitol City Hot Tubs! read more

I have used this company twice for my hot tubs. I pitched on recently and I had delivered to my home at Lake Tahoe. They showed up on time and the install went quickly. I would recommend them to anybody looking to buy a hot tub. read more

We spent months researching hot tubs and visiting hot tub vendors. We are so happy that we decided to purchase a Caldera hot tub from Capital City Hot tubs. We got a great price and the service was excellent. We were concerned that getting the tub into the yard might be a problem. Capital City sent someone out before the purchase to figure out how to get the tub into position. The fact that we didn't have to find our own electrician made a big difference. We had the hot tub within a week! The whole process was so easy thanks to the great service. read more

Called for service at 8:00 am on a Thursday not open yet. Called back at 9:30 am and still not open but left a voice mail message that I needed service. No call back after six hours so I called them back. They apologized and said they forgot to check the voice mail messages that day. Made an appointment for the next day, Friday and they gave me the time frame of 10:00 am to 2:00 pm. After no technician and no call at 2:10 pm I called back. They said they needed to check with the technicians and call me back. 30 minutes later I get a call back to say that they could not get to my home today, how about Monday. I told them that my wife took the day off to be there when the technician arrived and she could not take Monday off as well. I do not believe they were even going to call me on Friday if I had not called them. Terrible customer service. They forget to pick up their voice mail all day? and then they fail to call and tell me they can not do the work after waiting half a day? This is what Clark Howard calls customer NO SERVICE. read more

After much research on hot tubs I decided on Capital City Hot Tub, not only do they have a great selection of Tubs and accessories. After my purchase the service has been great! Any question or issue has been dealt with in a timely manner. Plus I love to deal with a little cal company with great reviews read more

I spent over 800 dollars to fix my spa. I cleaned it up, refilled it and turned it on. It still does not heat up after waiting all night. And, I still do not have any idea when he will return after calling several times. One would thing he would give fixing my spa the highest priority over other jobs. read more

Just to let all you hot tub users: Capital City Hot Tubs is thee best! My husband and I went shopping for a hot tub. We went to several stores. When we went into Capital City Hot Tubs, we were so pleased. The staff was professional, polite and knowledgable. We are now the proud owners of a beautiful hot tub from Capital City Hot Tub. read more

We love our new Caldera Vacanza hot tub! Kevin was very knowledgeable and helpful when we came to browse the selection, and very patient with our questions and our want to sit in 6 different models. We did not feel rushed or pressured to buy at all. After we did additional research, we decided to purchase from Capital City, but due to our own backyard construction issues, we knew we would be unable to have it installed for months. He kindly offered to store it for us! Then, when we were ready, the install went smoothly. They kindly rotated the tub many times so we could find "the perfect setting" in our backyard. They stayed to show us how to use all the features, and demonstrated how to treat the water. They tossed in a rubber ducky for the kiddos and called it "the lifeguard" - so personable and friendly. We use our hut tub every single day- love it!!! No question, these are great professionals and we would definitely buy from them again!!! read more

Went into Capital City Hot Tubs and was amazed on how much information Joe , their top Salesman had about Hot Tubs. Had gone to 3 other Hot Tub places in town and they just did not have the knowledge that Joe had. I might try one more Hot Tub place , but I think I am going to buy from Capital City Hot Tubs. read more

I have used these folks for service one other time and all went well. I called to have my recirculating pump replaced. At that time I was quoted what I felt was a fair installed price after some researching. I was told at that time that the pump was on backorder and would be in the beginning of the following week. I then followed up and was called to schedule the service. After the Technician completed the repair we were charged twice the amount that I was quoted. I then called about the price discrepancy and was told they would call me back which they did, I was told that they don't make mistakes like that and that was the price I had to pay. I'm not doubting that there may have been a misunderstanding but they should honor what I was quoted or at the very least apologize for the misunderstanding which they did not. If I treated my customers in this manner I would not still be in business after 32 years. read more

I began the process of a new inground pool being built at my home, due to many factors, the primary of which was cost, I decided to do a pool with a freestanding spa, instead of a spa as part of the inground pool. Well, after much research I decided to check out our local spa guy. Don greeted me and my family (two littles 9 and 3) and made us feel right at home. He let the kids into the floor models to get a "feel" for what we were looking for. Don was informative and patient with all my questions. We ended up choosing a model and Don was kind enough to work with me on timing of delivery, due to pool build. And when we had a mishap on the day of installation, I called Don and he made things right. He went above and beyond to make sure I was happy, and I am, very happy that I purchased from CCHT, where customer service is prioritized. Thank you Don for working with me and for making me feel like you value my business. read more

I have used Capital City Hot Tubs for years. They frequently came out to service the Master Spa I previously owned. I recently bought a new Caldera, Terino spa from them. Everyone I have been in contact with either in the store or at my home have been friendly, helpful and extremely knowledgeable. Informative no pressure sales in the showroom from Joe. The day my spa was to be delivered there was a problem with the crane but they were able to find another and deliver it on time. Kevin was amazing with the install doing modifications to my electrical outlet and making a new outlet in the spa for the cable and leaving it user ready. I would highly recommend this company for all your spa needs. My new spa is amazing, I went from a 220 to 110 and thought I would be giving up power, I had also read that some of the 110's do not hold the heat. this is not so, I have all the power I need in the jets and a 2 hour session in it the temp only went down 1 degree. Love it :) Jean read more