DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

I highly recommend Alan and Watch Dog Security! I spent a lot of time researching alarm systems and…read morecontacted a good number of companies to find someone who could update my 25-year-old home alarm system while integrating both new wireless sensors and my existing hardwired contacts into a new cellular control panel. Only one other company, which was not locally owned and was more expensive, had the skills and willingness to build and install the type of system I wanted. Alan was fantastic from start to finish. He was responsive, professional, knowledgeable, and very transparent about pricing and monitoring options. There were no high-pressure sales tactics or gimmicks, just honest guidance and quality work. He completed the installation promptly, took the time to teach us how to use the new system, and even checked in afterward to make sure everything was working well. I appreciated his straightforward approach and the quality of the work. I would definitely recommend Watch Dog Security to anyone looking for a reliable local alarm company.

I have a much better update to post. Alan came through all the way. He troubleshooted the original…read morecamera, bought a new one that also didn't work, He then researched and found a much better product, installed it and made sure everything was perfect. He spent hours on this, all included in the original quote. This is my update: Installation: great, Follow-up: great

Dennis renewed my love for surround sound and music. He set everything up quickly with no help…read morerequested. Got it working and taught me how to operate everything. I highly recommend his service; he is very knowledgeable about his craft.

All False claims. TV never went out he said my amplifier was burned out and he had a Yamaha he sold…read moreme for $300 which was out dated for a smart Tv would only support 1 Tv I have 4 TVs his used amplifier only had 1 Channel he also never returned my old amplifier! It's probably in someone's home or business. The lighting strike never burn the tv because it had a suppressor on it but he never put a suppressor on the amplifier.If you want to use him it up to you. It's not worth my time anymore to listen to B.S

Wonderful experience with Liberty Bell! We recently had a backyard sound system installed, and we…read morecouldn't be happier with the results. Liberty Bell came highly recommended by close friends, and they absolutely lived up to the praise. Mark was fantastic to work with. He took the time to understand what we wanted and worked closely with my husband to design the perfect audio system for our backyard. His knowledge and attention to detail made the entire process easy and enjoyable. Chris and Zach did an outstanding job with the installation. They were professional, efficient, and meticulous - making several adjustments for perfectly balanced sound, and the finished system sounds incredible. The sound quality has completely transformed our outdoor space and made it even more enjoyable for relaxing and entertaining. Thank you to the entire Liberty Bell team for your exceptional service and craftsmanship. We highly recommend Liberty Bell to anyone looking for a high-quality outdoor audio system and an outstanding customer experience!

Liberty Bell came pre-installed with my Elliot home I bought in 2020, so I signed up with them to…read morecontinue service. I have had many issues with their equipment since, from the main panel glitching and not making noise for any alerts, to their sensors being faulty and incorrectly alerting to alarms that are not accurate. I had to eventually manually turn two of my sensors off because they were constantly alerting when I set the alarm for no reason, and they wanted to charge me to have someone come out to fix it. I tried almost 6 years to suck it up and rectify with them, but no more. My final straw was this week when my IQ main Panel started glitching and showing a screen overlapped with Spanish so I could barely use it. I reached out for assistance and was told I could reboot but if that didn't work a replacement would be needed at my own cost because after 1 year of contract the equipment is the responsibility of the homeowner (per their "policies"). So now, not only do I have two sensors not working but a main panel that is unusable unless I pay a good chunk of money for a new one, and am paying $40 monthly for security that is basically useless at this time. Their customer service was dismissive of my complaints and did not care for my concerns. I'm making the switch to a bigger brand company that offers more equipment for half the price and half the monthly price for monitoring, with lifetime equipment guarantee. With the number of options out there for home security, you'd think they'd try a little harder to update "policies" and help retain long time customers.

Man I have been trying to find a good and professional "low voltage" guy for quite some time and…read morenow I found him. I do custom home and businesses, the most important part to all my customers is their internet, phone, TV, and security systems. Tony the owner does them all with the best equipment and the cleanest work I have ever seen. Not only that he's equipped to do any size job from a single data line to a 18,000sq' building. If your looking to get cameras installed look no further, he uses only the best quality everything. You can feel safe once again. He not only has done a few of my customers but also my house. Amazing systems. Again any data, phone, TV or camera systems this company does them all I'm so impressed I will never use another company. Thanks again Tony for all your hard work...

I had a problem with a damaged cable. Tony responded within hours of calling him with my problem…read more He was extremely helpful and charged me a very fair price for the repair. I'll definitely be calling him back for any future work. Extremely professional. Thank you Sir.

This company is the best in the business! Fast, efficient top quality equipment and incredible…read morecustomer service! Highly recommend them for all your security needs!

The camera guys are awesome! The service was quick and efficient. The system is so easy to use! I…read morewill definitely be recommending this company to my friends, family, and business owners! Thanks again Mike!

I hired them to install my 4 Eufy POE NVR camera and NVR and to install two Ethernet cable outlets…read morewith cables. They were very reasonable prices. I loved that they wore shoe covers before entering my house. They vacuumed everything when finished. They did a good job on the install. The wires are very well hidden and organized. I like it that they took the time to also set up the cameras on my phone and tested to make sure the Ethernet cables were working. Good attention to detail and due diligence. I look forward to hiring them again in the future. They also arrived on time.

They came out and mounted our Samsung Frame tv. Guys were all nice, quiet, quick and efficient…read more Super fair pricing and nice experience all around. Would recommend!

Great customer service Extremely knowledgeable…read more Fixed my vacuum cleaner- Cost effective Highly recommend

Excellent experience with Eric Roberts . He repaired our in-house system and charged us very…read morelittle.

Yelp definitely came through for us, as we wound up calling First Choice based on the very strong…read morereviews. We contacted Vince, and connecting with him was easy enough. I told him we needed a doorbell/security camera installed, as well as a rooftop satellite dish removed. No problem. A work date was scheduled, and Vince arrived exactly when he said he would. Vince was able to integrate the new doorbell/camera so that it interacted with the existing ringer inside our home, making the transition clean and easy. The camera, as well as our ability to answer the front door from the app on our phone, were done, and everything is working well. The dish removal went quickly, and we no longer have the unsightly dish showing on our roof. Vince's charge for the work was reasonable, and the whole experience was easy enough. Hiring a new contractor for anything always comes with a certain amount of concern, but in this case, all those 5-star reviews were accurate. I highly recommend Vince for any of his services.

Vince did an excellent job mounting my TV's. I needed it done quickly and he was able to work it…read moreinto his schedule to get it done for me. He was professional and friendly, and very knowledgeable and experienced. His pricing is very reasonable, and I would definitely use him again in the future if I have a need for any of his services. I strongly recommend hiring him if you are looking for someone to mount your televisions, or for any of the other services he provides. Thank you Vince for doing such an amazing job so quickly and efficiently.

Brian came out to my son's house and took over an old ADT system. He updated the system and I am…read moresure that it never worked better than it does now. He then came to my home and took on a large system that had been giving us a lot of grief. No problems anymore, he did a great job. He does all this without tying you to a contract. He takes great pride in his work . We recommend him highly. You can trust him and his work.

My husband and I just bought a home in California. I did price comparisons and we chose Brian with…read moreSierra Security and Fire. His monthly monitoring rates are $25/month (internet monitoring). He said he could use our existing equipment. He got us up and running right away. But, the most the most impressive thing: when he came into our home, he also noticed the beeping smoke detector and commented on how annoying it was. I agreed, and when I told him we couldn't change it yet because our ladders are still in Washington and we can't reach them... His response? "I have a ladder." and he changed the batteries for us. He is a neighbor not a salesman. Thank you, Brian!!