The bike lane is great! I saw them on my ride and returned to their shop all pitiful looking with…read moremy snapped chain. The technicians were kind, helpful, and competent. They got me back out on my ride quickly and with chocolate milk to boot. Even though there are almost 10 bike shops between my and the Bike Lane, I will still make the trek because of how much better they are.

Love this place! Staff are friendly and helpful. In the spring they serviced my hybrid that hadn't…read morebeen serviced in over 10 years. Price was really reasonable and they were very non-judgemental about my rusty dusty bike. It rode like new when they were done with it. Fast forward to the summer and I decided to add a road bike to my fleet. They let me test ride a variety of bikes in a variety of price ranges. The sales team were very educational and helped me understand the differences between the bikes. They were respectful of my budget and didn't pressure me to buy the most expensive bike. When my bike came in, they helped by putting all the accessories on for me. Convenient location right along the W&OD. Lots of parking, so stop in and say hi the next time you go for a ride. The folks at this shop are really great!

ITS A FUCKING HOUSE...?!? drove there 30 minuets after saying it is open. Tried to call, no one…read moreanswered. we show up to rent bikes and it is a house. no shop like it says. I understand if it's a small practice or something but what a misleading headline to say this is a bike rental place, when it is not. and by house I mean a normal persons house, not even something with a sign saying that this is what it is.

Excellent service. Went there to get my kid's bike tire fixed and the lady was super helpful. Fixed…read morethe tire in minutes. They also have used bikes which they sell for very reasonable prices. Highly recommended place !

I am not sure if there is a single Yelp entry for the system, Capital Bikeshare. I write to explain…read moremy experience. It is positive to date. I recommend this. The background. I am in my late 50s. I do not live in Washington, D.C. My elderly father does though. So I am in and out all the time, checking up on him (he still lives on his own). I am experienced riding a bicycle in the city. I have owned an e bike (it stopped working, the Van Moof; I loved it when it ran, but build quality was an issue). I also rented regularly in San Francisco when I lived there, and do so intermittently in New York City where I reside now. I have had good experiences and bad, including an issue where part of a bike belonging to the defunct Uber system fell out in an intersection, and the customer service agent told me I was lucky I didn't die and offered me a $2 refund, which I thought was rather rude, prompting me to interact with the General Counsel's office to no avail -- moral of the story is you won't get much by complaining, even if you are in the right and quite polite. All told, I am confident I have taken at least three dozen rides, maybe four dozen rides, with at least three other companies, in two major metropolitan areas besides DC. I also support mass transit and alternative transit. I regularly ride the bus, and I am irked by people who assume I would not do that, because they are projecting their sense of privilege (it is apparent from their disdain they would not ride the bus) on me. I also run commute as much as I can, and I previously did that on a regular basis (three days a week, 4.5 miles, just one way; then MUNI back). That is not to brag about virtue. Don't trust anybody who touts their own morality. In any event, Capital Bikeshare seems to have worked out the problems with this service. They have lots of bikes. That have lots of locations (including one about a quarter mile from where we stay and another on the side of the train station where I need to go). They have an acceptable number of e bikes in the fleet. The maintenance is much better than pre-pandemic with their rivals. (I am opposed to the dockless networks. Those result in the inevitable problem of bikes scattered willy nilly on sidewalks and where they pose a hazard.) The annual fee is reasonable. I am planning three trips in the next two weeks, early in the morning before Metro starts running, to Union Station. If I do as I intend, the amount saved over a motor vehicle ride share will offset the cost. I figure at 4am, the traffic will not be a great hazard (though the drivers out will include a disproportionate number of people who, given the late/early hour, probably pose a risk).

Absolutely terrible experience with Capital Bikeshare…read more We returned the bike to a designated docking station, and I have proof of the return. Even so, Capital Bikeshare charged another account connected to the trip for a bike that had already been returned. The charge was eventually reversed, but only after we had to provide evidence and spend our time dealing with an issue that should never have happened. What's most frustrating is that their system failed to recognize the return, but we were the ones left to sort it out. We provided clear proof, yet still had to go back and forth with customer service over a charge that was made in error. A bike-sharing company should be able to tell when a bike has been properly returned. If the company's records don't match the customer's proof, the customer shouldn't be held responsible without a proper investigation. This was a frustrating experience and has made me think twice about using Capital Bikeshare again. Customers shouldn't have to repeatedly prove that they returned a bike when there's documentation showing that they did. If you use Capital Bikeshare, keep your screenshots, receipts, trip details, and any other proof of the return. You may need them.

Great choice! Thorough bike briefing. Great well maintained…read moreequipment! Very nice staff that are really service oriented!

Excellent experience renting E-bikes with EBike Connections on 10/18/2025. We rented 4 E-Bikes and…read morerode on the W&OD trail from Herndon/Reston to Leesburg and back, stopping an hour for lunch with a full day rental, a total of about 35 miles round trip. The bikes were in excellent condition, and the store employee took extra time and care to ensure we were comfortable with the bikes' operation, including providing bike locks and adjusting seats as needed. The location of the store was perfect for our group as a connector bike path was directly in front the store and only a block from the W&OD trail. Picking up the bikes about 11:00 am and returning around 4:30 (just under 6 hours) gave us the flexibility we needed. We only had one suggestion to remember to inform us that the bikes needed to be reset with a button under the back taillight to turn the power on again after being idle during our lunch hour. However, a quick call to the store quickly fixed this and we were back on our way, no problems.

Having recently assembled a bicycle for my daughter at home, I was instructed by the manual to…read moregrease the pedal threads and the seat pole and bring it in to a shop for some final adjustments to ensure it would be a safe ride. Not only did they provide me with some complimentary grease, their veteran team of mechanics were not only extremely patient and friendly with all the customers but were professional and efficient in their skills to complete the task as well as offer explanations on anticipating future issues such as tightening the handbrake cables after a few rides. Despite being around since 1957 and having the business passed down a generation now with over 10 locations in the area, it's nice to see they are not resting on their laurels since the staff very much had a mom/pop sensibility with good mix of older and younger staff and they seem to be very familiar with regular customers chatting with them in a first name basis and asking about other family members, like a neighborhood bartender and his/her regular patrons. I highly recommend Robert, who is sharp as a tack and has even made several YouTube videos posted on troubleshooting bicycle issues at home when he worked with a previous company. Highly recommended for all your biking needs.

Trying to get the right bike parts for my electric bike online was taking hours and I just couldn't…read morebe sure I was not making a mistake. What a relief to go to experienced, knowledgeable, neighbors that cared that I get what I needed, which I did. Thank you, Conte's Bike Shop, for investing in our community to serve us and make our lives better. I pray that you will stay successful and stay here.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.

No longer here. Thanks Yelp for a trip for no reason…read more Maybe you need to find a way to check in and take down places that are not open anymore.

I hired Velofix to assemble and fit my new Radrover ebike. The mobile van showed up at my house…read morewhich was super convenient for me working from home. Jeff was great. Super friendly and explained everything completely. He was fast and professional. I would highly recommend him and Velofix to come to your house with a full bike shop van. The service I purchased includes a 30-day tune-up and that gives me great piece of mind knowing Jeff is coming back to re-tune the ebike and teach me anything I need to know then. First ebike ever. It is awesome and Jeff taught me all about it to get me riding again after 40-years when I never thought I would ever ride again. Thank you. Highly recommend Jeff and Velofix.

Immediate Attention Required - Customer Treatment at Fairfax Location…read more I'm reaching out to bring a serious issue to your attention regarding your Fairfax location. I recently visited the store at the start of the spring season--typically a great time for cycling and community engagement. My intent was simple: get air in my bike tires. My initial interaction with a staff member was excellent--welcoming, helpful, and exactly what you'd expect from a community-focused business. That experience changed completely when your service manager became involved. The interaction quickly escalated into behavior that was demeaning, hostile, and completely unprofessional. I was spoken to in a way that was both disrespectful and humiliating--something I can honestly say I have never experienced in my 64 years. More concerning, I was told I was not welcome in the store. Let me be direct: that is not a customer service issue--that is a leadership issue. This individual represents your brand in the local community, and based on this interaction, does so in the worst possible way. Behavior like this doesn't just impact one customer--it erodes trust, damages your reputation, and pushes business away from what should be a community anchor. I also want to highlight the contrast: your frontline employee created a positive, welcoming experience. That tells me the culture at the ground level has potential--but it is being undermined by management behavior that is completely out of alignment. I am asking for two things: A review of this incident and the conduct of the service manager Clear confirmation of how you intend to address this moving forward I would strongly encourage you to take this seriously. Experiences like this don't stay isolated--they get shared, and they influence where people choose to spend their money. I look forward to your response. --Mark E

Danny went out of his way to help us out. Called another Trek store to find the exact bike we…read morewanted.