Had to return a 24 hr sample. Was told i needed to check in. The lady begin to check me in then…read morepicked up the phone and left me standing for 5 minutes at which point I walked into lab and dropped off the sample. The rudest receptionist to pick up phone and simply ignore me. Totally unacceptable and unprofessional. Not customer or patient centric.

I was referred to this practice from my insurance and called with a few questions and to schedule…read morean initial visit. The receptionist starkly told me that "this is a cancer center, you need to call someone else" without even asking if I had cancer. I tried explaining that I was referred by my insurance to this facility and was interrupted with the receptionist stating "they have all the right information, you messed up calling us here". I said I apologize for calling in and hung up but heard the woman continuing on with a brazen attitude. I have seen nothing but 5 star reviews but I didn't even get past the initial phone call. Again, this review is not about the care or the medical staff as I'm sure they are great, but purely a reflection on the woman who answered the phone.

DOCTOR ERSING IS BY FAR THE WORST DOCTOR I HAVE EVER ENCOUNTERED. He is rude, mean, says horrible…read morethings (my cousin has a eating disorder and he told her just to eat), and has zero humility for anyone. My friend was going through some serious issues with mental problems and we needed help but Dr. Ersing told us "there is nothing I can do". Do not go to this man! He's a horrible Doctor!

I have been a patient here for years. I am always treated with respect and the staff is great…read more especially Jane. Dr Ersing is awesome always very honest and gives good advice. Thank you for all you have done . David

Dr. Gail Ellis is pleasant, very thorough and so attentive to one's health. Doctors started…read moreoperating on me as a teenager, and I would like to say that I have encountered many doctors throughout my lifetime. Three different times since I have been a patient of Dr. Ellis's, she picked up on 3 serious medical problems that could have been detrimental to my health. Therefore, I consider her to be a top notch PCP.

Meanest reception I have ever encountered. Called to be polite to say would be ten minutes late…read moredue to traffic and was told if over ten minutes late to not bother to just go to an urgent care. Definitely had no regard for helping or being kind to a patient. Also was for an appointment in which I knew the physician assistant had no other patients as they had called me twice telling me so and asking me to hurry up. Am leaving this practice and finding someone else whose office is congenial with an attitude of helping and caring for patients. Would absolutely not recommend to anyone to be treated this way by receptionists and/or possibly the physician assistant who may have been involved, though I am not sure.

I had called on a Thursday afternoon b/c my kid was sick. Was told I need a same day appointment…read moreand was offered one for the same day. We couldn't make the appointment due to traffic. After explaining our concerns to the "triage" nurse she told us we would need to call back the next morning to request a same day appointment. Seeing it pointless to go through all the details again and waste the opportunity form our kid to see a Dr. the "nurse" dictated their same day appointment policy to me stating "We don't allow sick visits to be scheduled in advance because sometimes the kids get better and don't have a need to come into the office. You'll have to call back tomorrow morning to get a same day appointment. Our phones open at 8:10am sharp and you'll be able to schedule the appointment." She also had to advise me that all Dr.s have a Friday morning meeting that goes until 9:30am. She looked and saw that our Dr. had time for an appointment in the morning but refused to schedule it for us because of their sick visit policy. No exceptions. When I called at 8:10am their phones were not on. By 8:20am the phones still not being turned on but I was able to get in touch with their on call service. They took my information and told me I'd get a call back within the next 5 minutes to schedule the appointment. I was never called and decided to call back and request a same day appointment again. I was again transferred to their "triage" line and had six calls ahead of mine. Slowly the number went from six to four but that's only because the other callers decided to hang up instead of wait. I wrote this review in the time I was on hold and continue to hold. Through my experiences at other medical providers this office stands out as disorganized, provides misleading information to avoid doing the work and total lack of regard for patient's schedules or medical concerns. My advice would be to the office manager. Review how your office sets up sick visits. Implement a no show policy that changes for the now show. Your lack of understanding and urgency for patients that are sick to protect your schedule is unacceptable. I'm still holding after 30 minutes for the "triage" line after being told "Oh yea, we have plenty of staff here to help you in a timely manner." Turned out they don't have any morning appointments available as they said I would get yesterday. Due to their incompetence and policy we've wasted our day. Parents are now late for work and our kid missed the entire school day.

The most incompetent bunch of doctors and caregivers I've ever encountered. Nice people, but we…read moredealt with multiple instances of complete negligence and lack of care that almost cost our son's life. We saw multiple doctors in the office over the course of a couple weeks, and they downplayed any questions we raised as non-issues and instead of actually doing their job, they chalked up things like extremely high repeated fevers as the result of our son being "a fever baby." That was not the case, and if we didn't bring him elsewhere because we didn't trust the response, he could have died. Go anywhere else. Can't give zero stars so they get one but I wouldn't trust them with caring for a house plant.

Front desk receptionists are always welcoming and I never wait more than a minute or so to be…read morechecked in. I usually see the nurses for treatment and all that I've been with have listened and been understanding of my concerns regarding my health issues. They are very gentle. I highly recommend this practice. Dr. Ludvigsen works with me to help me get a chronic condition under control.

This medical facility was once regarded as patient centered focus. After Dr. Griffin left and my…read morecare was switched to Dr. Blander, I have been so dissatisfied and disappointed. I had to call back on 3 different occasions during what I felt was an emergency due to kidney stones Called Dr. Blander' nurse two days ago and no return call. I am seeing my primary Doctor Friday to switch to a new urologist that will hopefully respond to my concerns appropriately and responsibly.

Always been great place for me. My family members have been treated well. Doctor diagnosed…read morepneumonia, and treated my fiancée with two antibiotics. Finally he got better. Primary Care said he was fine. After 6 weeks of suffering, he got better from antibiotics.

I was told to sign off on a blank electronic pad for an "annual patient update" so I could get a…read morecancer test - w/o being told what was in a form that turned out to be 5 pages long (in Sept. 2025) and that stated the patient would "agree to all tests and all treatments for myself and all my dependents" into perpetuity. When asked if I could please just sign off on the cancer test, they said no -- I had to sign off on everything in the (initially undisclosed) document. So I was refused the cancer test. When I asked why I couldn't just sign off on my doctor-ordered test w/o agreeing to all of the above, I was told, "Because that's what the Legal Dept. wants now." So no more "patient-centered" care - but rather "profit-centered" care. Hence - beware. Don't sign blank electronic pads - get the hard copy and read every single line.

I used their services for almost a year (I am moving to the South so I had to discontinue my…read morecontract). It was worth each single penny. Doctor Carmela Mancini is not only a highly professional individual, but she is kind and very nice. Makes you feel comfortable from the very first meeting. She was able to book for me the best labs where I had my exams done and was always ready to answer my questions whenever I needed. Like I said, I am moving, but I recommended this places to plenty of friends and colleagues who will be starting this coming Fall.

As I started moving into my 40's I realized I needed to take my health a lot more seriously than I…read morehave been when I was younger. I signed up with Gold Direct Care after I heard about what Dr Gold was doing. I was drawn towards the idea of having a doctor who will spend as much time addressing my concerns as necessary. I have been pretty disappointed with 10 minute consultations with previous doctors who don't have time to listen and never really get down to the root of the problem. I got the feeling that they have to make a very quick decision and hope for the best. Try this, take that, come see me again in 6 months. I realized that I have to take my health seriously. Good health is one of the most precious things we have. I made a clear and conscious decision that I do not want to be part of the herd anymore. I wanted a doctor who I have access to. I wanted a doctor who truly cares and who knows me, and I wanted a doctor who had the time to do his job properly with my best interests at heart. I have been with Dr Gold since he started his Direct Primary Care practice, and I am completely satisfied. My first consultation was over an hour. I send him emails which he responds to right away. I have his cell number and I have 24 hour access if I should need it. (Not that I think I will, but it is a comforting thought.) I had a chronic health issue for quite some time, and nobody has been able to get it under control. With Dr Gold's care he had it taken care of within the first month. We spoke often and tried different prescriptions. He consulted with other specialists and before long had the whole situation under control and everything back to normal. I did not get kicked around from one specialist to another, from one test to the next. In the end it was his direct pragmatic approach that solved a complicated situation without having to send me in for a complete "refit". It is also a pleasure to work with him. He has a great sense of humor and a nice personality. It feels like you are talking to an old friend, which takes the anxiety out of visiting the doctor. If anyone is on the fence on whether this is a good fit for them, take it from me, you will definitely not be disappointed. If you take your health seriously, this is a smart investment. Investing in your health is investing in yourself and your future. Dr Gold practices modern medicine with a traditional approach. Everybody wins! I can't recommend it highly enough.