Extremely Disappointing Experience - Poor Service & Unprofessionalism
Our visit to Cantina Tex-Mex Cantina Bar was nothing short of frustrating due to the extremely poor service we received. From the moment our waitress, Tiffany, introduced herself by stating, "It's my first day," we were understanding and patient. However, as the night progressed, the service went from bad to worse.
First, we ordered our drinks, and after 35 minutes, we were still waiting. When we brought it to our waitress attention, she blamed the bar. Yet, just 10 minutes later, the table behind us--who had arrived after us--received their drinks. That was the first red flag.
When placing our food order, we were told that yellow rice was unavailable and would be substituted with cilantro lime rice. My partner's meal was also supposed to include a salad. Additionally, we ordered a side of their special corn. When our food finally arrived, our drinks were still missing, and to make matters worse, the order was incorrect.
My partner's meal did not include the rice or salad as promised.
I, however, did receive yellow rice, despite being told there was none available.
Our special corn was missing.
When we asked about the missing items, our waitress abruptly told us the kitchen was closed, yet food was clearly still being served to other tables. Her demeanor became dismissive and defensive, offering excuse after excuse instead of trying to make things right. At this point, it became evident that we were not going to receive even the bare minimum level of customer service.
The entire experience left a bitter taste, making it impossible to enjoy our meal. What was supposed to be a pleasant date night turned into a frustrating ordeal. It truly felt as if we were being disregarded while other tables were receiving proper service.
I will be bringing this matter to upper management in the hopes that they train their "new" employees in basic hospitality and customer service. This level of neglect and unprofessionalism is unacceptable, and unless significant improvements are made, I do not recommend dining here. read more