Nov, 2024. Ithaca, NY. Five of us initially planned to stay in two adjoining rooms in this hotel for 4 nights (Monday thru Friday night, inclusive). We added an additional one night to our reservation when a snowstorm moved into our intended travel route into pennsylvania. My husband and I were mostly in a "premium" room with two queen beds, while our daughter, son-in-law, and their 5 month old baby were next door in a regular room with a king bed. We also moved to a regular room for the final night. We were all in Ithaca so our daughter could attend a work meeting; our SIL teleworked from the hotel; and we watched our little granddaughter.
Location (rating: 5/5). The hotel was close to our daughter's meetings, a city parking garage ($10/day), as well as to the Downtown Commons area with shopping and restaurants. The rooms were quiet, with some muffled car sounds from the road but they were very minor. The area felt safe and the hotel elevator required a key card to access the upper floors.
Hotel Quality (4/5). This is a modern, clean, well-maintained, and quiet hotel, with friendly staff and a restaurant/bar (a bit pricey), fitness center, and meeting rooms on-site. There's a pleasant sitting area off the restaurant with a fireplace, as well as an outside balcony off the 2nd flooEach room has climate-controlled air conditioning, a small refrigerator (no freezer), 55" lcd tv, cable channels, free wi-fi, private shower/toilet/sink area with amenities, hair dryer, coffee/tea maker, iron and ironing board, desk, phone, mobile key entry, and safe. A complimentary crib was provided for the baby.
A number of things prevented us from giving our stay a 5-star rating. At 315 sq ft (sleeps 4), the room felt tight. The shower was difficult to maneuver into with the toilet right there. The fridge was small, made a lot of noise, didn't have a freezer nor was there a microwave in the room. The beds in the premium room were too squishy-soft for our preferences; we liked the mattress in the regular room. And, while the rooms were already somewhat more expensive than some nearby comparable hotels, the Canopy by Hilton did NOT include free breakfasts nor free parking. (The Friday night rate was $170/night with taxes and AAA discount). Finally, there were some minor maintenance and housekeeping issues. Two of the three treadmills in the fitness center were out-of-order, and housekeeping came to our room only at 4:30 pm on one of the days, and only after I put trash with dirty diapers in the hallway.
Overall, we had a good stay but would likely stay at a less expensive hotel with more amenities (free breakfast, parking, microwave in room) when next in Ithaca.