I really wanted to like this place due to its proximity to home and its support of rescue animals, but it wasn't meant to be. This review only pertains to nail clipping. It is possible that the full grooming services are better.
I called one morning to see if I needed an appointment for nail clipping - they said to just drop by in the afternoon. I went in the afternoon and waited about 5 minutes for someone to address me. It's a one-room establishment so every groomer can clearly see someone come in, but no one said hi. Eventually a groomer got off the phone and spoke with me.
One of my dogs can get finicky and squirmy with his nail clipping. I mentioned that he would need to be held by one person while another trims his nails. At the previous grooming salon I went to, this was never a problem and they always sent two people to take care of my dog. Here, the woman made a face and immediately asked, "Does your dog bite?" It's a legitimate question, but I wish her mannerism had been more professional or at least didn't equate an anxious dog immediately with a violent dog.
While a coworker of hers was checking her cell phone, the woman than asked me to pick up my dogs "off the floor" while she trimmed the nails. My dogs aren't Great Danes, but one is nearing 50 lbs - at no point did she take into consideration that I may not be able to lift my dogs off the floor. We started with my more finicky dog who was moving about and squirming, and the whole time none of the other idle staff paid any attention. She, for her part, didn't try to calm or soothe my dog. Even a couple of words of comfort or "good dog" - nothing.
The whole point in bringing my dogs into a professional groomer was then completely erased when she then clipped into my dog's quick, causing him to bleed. That was the last straw. What's the point in bringing my dog in to a professional if the professional A) didn't act professionally and made a face when I shared my dog need some extra love & care; B) didn't provide extra assistance (when it's readily available) to help me calm and restrain my dog for the clipping; and C) cut into my dog's quick?
Lastly, as a "cash and check only" establishment, it is the establishment's responsibility to ensure that it has enough change for customers. Using $20 for $10 is not unreasonable, but yet I still got the "do you have anything less" and when I said no, a sour expression and change back in singles and quarters.
I thought based on the website and pricing this would be a great place to bring my dogs. I learned that a glossy website and a bargain price don't make up for professional and competent service. Like I said, grooming may be ok, but based on this lackluster experience I'd rather attempt to do this at home myself or drive half an hour back to my previous salon where the experience was stellar. read more