I just want to point out that the stuff is beyond amazing. I decided to take my kids today, 2 & 4…read moreyears old. I was really upset because of a Dad and his little girl, must have been 7, 8 years old we're in the toddler area. The girl had an accident inside the ball pit and I overheard the Dad scolding her for peeing, but didn't inform anybody that she even had an accident. My son was in the ball pit when this happened, and I noticed that there were wet footprints on the floor and on the edge of the pit. I grabbed the spray that they had and sprayed the area down, not thinking anything of it. One of the staff noticed that I did that and right away brought towels and sprays to clean the area and another staff member came over and asked me to take my son out because they were spraying chemicals in the pit area to sanitize. When I took him out, he was completely covered in pee all over the back of his shirt & shorts. My son wears diapers so I know it wasn't him. I was really upset, and I told the staff, I went to go talk to the manager about it, and they fully refunded me for the time that I was there. My kids were upset cause we had to leave early, we were 35- 40 minutes in & the guy in the front gave them lollipops, with my approval, to help me calm them. The staff there is amazing and on it about Cleaning and sanitizing everything. They shut the whole toddler section down just so they can sanitize the entire area. As far as that, Dad, it's extremely disgusting that he tried leaving without saying anything to anybody. Accidents happen that I understand but keeping it to yourself and then trying to leave without informing staff is beyond me.

Hello To whom this may concern,…read moreI was with my granddaughter at your location on Saturday May 9th. Would like to inform you that I will be filing a police report because I had my iPad stolen at your place of business. We were told we could not bring our personal belongings in and would have to leave it with stroller in the front of your store. When I returned to my car realized my iPad was gone. Not sure if this was an inside job or if this is a common occurrence at your place of business but I will most definitely not be returning and will advise friends and relatives of the potential theft going on at your place of business. Your employees are more concerned and watchful over whether you put outside food in your mouth over making sure you don't go over your paid time or customers coming in smelling like they smoked weed in the parking lot.

This is SUCH a great spot for those rainy days when you need to get the kids out of the house and…read morelet them burn off some energy! We came prepared with shoes and socks (highly recommend!) so we didn't have to purchase socks when we arrived. Because it was raining, the line was pretty long -- clearly everyone had the same idea we did! We waited our turn and had the absolute pleasure of being helped by Torri at the front desk. Let me just say... she was AMAZING. She was the only one checking people in, handling the store area, and making sure guests exited properly with wristbands checked. Despite how busy it was, she was incredibly kind, patient, quick, and apologetic for the wait. You could tell she genuinely cared about every family walking through that door. I also had a couple interactions with Melissa at the café while purchasing drinks and waters. She was so kind and accommodating -- and she was running the café solo on a very busy, rainy day! Both of these women were working so hard. I even witnessed Torri having to handle a difficult situation with a guest who tried to enter without properly checking in. She handled it professionally, calmly explained the policy, and stood her ground respectfully -- even when the guest tried to escalate things. It was impressive to watch her maintain composure under pressure. The only unfortunate part of our visit was that the location appeared incredibly understaffed for the volume of people (it looked like 150+ guests). Two staff members managing everything -- check-in, café, store, monitoring, and guest flow -- is a lot, and I genuinely hope management considers additional support for both guest experience and staff safety. That said, it did not ruin our day at all. My family works in customer service too, so we were happy to stay patient and wait our turn. Torri and Melissa truly made the experience wonderful. We made sure to thank them because they absolutely deserved it! Overall, this is a fantastic place for kids to play and have a blast -- and Torri deserves major recognition for her professionalism, kindness, and grace under pressure. She made our rainy day such a fun one! We will definitely be back!

Cleanliness 3 Costs 5…read moreCuisine 2 Customer Service 5 The place has a pretty big playground and it has a smaller playground for 4 and under..They do have a crawler area which is a little small. The arcade area is very minimal. The food we ordered were mozzarella sticks but did not taste like any mozzarella sticks nor did they look like any mozzarella sticks I've ever seen before. But if you're looking for a place for your 4 to 10-year-olds I would give this place a chance because of the playground. The mats (flooring) were pretty dirty in some areas but the bathrooms were clean.

iPlayology in Corona is such a great find for families. The space is super clean, and you can tell…read morethe staff really take pride in keeping it that way--they're constantly organizing and cleaning, which makes a big difference. We went on St. Patrick's Day, and they had a fun extra activity for the kids along with supplies they could take home. That was a really thoughtful touch and made the visit feel a little more special. The open layout is another big plus. No matter where you sit, you have a clear view of your child, which gives you some peace of mind while they play. The dining area is tucked off to the side, so it doesn't take away from the play space but is still convenient. Overall, it's a great indoor spot for families--clean, well-managed, and clearly designed with both kids and parents in mind.

A fun place for kids to play indoors. It is clean and the staff is friendly. There is a separate…read moreplay area for toddlers with toys. The kids like playing in the small town where there is a grocery store to pretend to shop. The slides and jumper are fun.

This is our 3rd or 4th time coming here. My tween and her friends love it. We even had her…read morebirthday party here last year. Today we showed up to use that birthday voucher but they have daily deals where today it was $23 for unlimited time. I expect to be here for 2-3hours so the price was perfect, especially since I thought I would have to pay more (the birthday voucher is for for only 1 hour). There's a lot of kids, due to the holiday week. But it doesn't feel over crowded Staff was friendly. And the place looks clean and smells fine. Normally places like these smells like feet and musty kids . I love the fact they have an area for parents to sit and do work if needed. Therese plenty of seating and outlets if you need it. This is my first time actually sitting down. The concession stands seems reasonably priced and decent food.

If you are a family considering this park, read this review and choose ANYWHERE else. As an active…read morecommunity member who has supported this local facility through countless PTA events, community fundraisers, and multiple birthday parties (spending thousands of dollars over the years), the hostile and unethical treatment we received today is absolutely unacceptable. This shocking standard of practice shows exactly why local families are abandoning this facility for competitors like Get Air. The Problem: A $27 Misunderstanding and Staff Failure The entire ordeal stemmed from a simple Groupon redemption that was disastrously botched, escalating a minor $27 transaction issue into a hostile confrontation: Technical Failure: The staff member initiated the Groupon process but failed to properly authorize or close the transaction on their end. Due to the system being left open, I mistakenly believed a second charge had been run and flagged it as an incorrect purchase. In reality, the staff member simply never successfully validated our entry to begin with. Unwarranted Confrontation: After my family had been jumping and enjoying the facility for approximately one hour, a staff member approached us as we were leaving and advised there was an issue with the Groupon. I immediately went to the front to resolve it. Aggressive Demands & False Accusations: Another worker then aggressively demanded that we pay the full, non-discounted price for our jump time, falsely claiming we had gone "over time." We had not. The children had stopped jumping, gone to the bathroom, and were standing with me at the front desk. The Line-Crossing Threat: When I objected and stated customer service needed to be contacted to resolve a system error, the employee escalated to a truly disturbing level of aggression. They falsely stated they were "sending someone to go get my children," who were standing right next to me. I had to insist again that my children were next to me and had been. This was a direct, dishonest attempt to use intimidation and fear to pressure me. I insisted they could wait with me while I contacted customer service. The Aftermath: Resolution for Misconduct, Not Billing While at the counter, I immediately contacted Groupon support. I received a direct link via chat and re-processed the payment correctly. This action resolved the technical issue, and Big Air received their payment. However, I was so disturbed and disgusted by the staff's aggressive misconduct and the way the business handled the discussion that I immediately contacted Groupon again. Recognizing the severity of the hostility and poor customer treatment, Groupon issued a full credit to my account for the inconvenience and stated they would be reviewing their contract with Big Air. Groupon's action confirms that the payment issue was resolved, and the refund was specifically for the unacceptable intimidation tactics used by Big Air's staff. Final Word: Warning to the Community A business that can only resolve a simple billing error through customer self-service and resorts to hostile, threatening tactics against a parent--especially one who has actively spent thousands of dollars supporting their local community events--has a completely broken Standard of Practice. Management needs rigorous re-training for the staff. This is not a "bad day" issue; this is a safety and ethics issue, and serves as a warning for any other patrons visiting this location. Do not risk your family's experience here. Go elsewhere.

Second time coming and my kids love it ! Aged 2&3 . 2y/o…read moreloves the little land for kids 4 and under . My 3 y/o can play in both areas . They have snacks , grip socks incase you forget yours.

Really good prices and great place my kids loved it, amazing customer service by Paul!!!read more

Been going here several times a year, they recently have cleaned up the place and fixed broken…read moreitems. Great places to hangout with your children on their time off school. The owner actually had Elsa and Anna come in 12/22 around 1:30 which was a great surprise as we were leaving but the lady worker told us to stay for the surprise. They play activities with the kids and made balloon animals. I usually buy the dirty orchata hot.

I used to really enjoy this place. My son even had a birthday party here about three years ago,…read morewhich is why I requested a membership through Regional Center for my children, who have disabilities. When I went to use the membership for the first time, I arrived with my two sons after checking the business hours on Facebook and Instagram. When we got there, a man was doing maintenance on the playground and told us it would be about an hour before we could enter. My son, who has autism, was understandably upset, so I took him next door to the pet store to help distract him while we waited. After an hour, we returned--only to be told it would be another 30 minutes. At that point, I asked if my sons' memberships were active through Regional Center. The employee flipped through a notebook and couldn't even locate one of my son's memberships. We left because my son's patience was gone, which is directly related to his autism. This entire experience left a very sour taste. If a business offers social recreation services through Regional Center, accurate hours and organized membership records are essential. What's even more upsetting is that I later discovered Regional Center was charged for six months of membership, even though we never attended or used the membership at all. I never signed a contract agreeing to ongoing charges. I also received a text stating the membership would not be active if we didn't attend--yet they still billed Regional Center. Also, never extended services. Between the inaccurate hours, lack of accommodation, disorganization, and billing issues, I would not recommend this business to Regional Center families.

Great indoor playground in Burbank! My daughter's friend had her birthday party here, reserved the…read morewhole place for two hours before they opened. The place was clean - had a big slide, ball pits and play areas - kitchen. The back is a table area with music where you can go eat and hang out. Staff was friendly and keeping the place clean. Part of the party package was pizza. Parents brought fruit, Portos , cupcakes and juice boxes. Overall a cool spot! Would definitely come back!

My 6 year old son loved it! It was clean And employees were…read moreall very friendly!!!!! He was alone and still Had a great time

Review challenge 58/365 Day Challenge…read more We frequently visit UA for casual Play dates or bday celebration either it's for a friend or a mini celebration for my 2 youngest kids, this past year. Especially hearing that there's a new attraction SKYRIDER that opened mid September 2025, my son came here w 2 of his closet bud to celebrate his bday. They were so excited to ride the Skyrider, it's a zip line across partial of the park. I highly definitely recommend this indoor playground. It's probably the best one in OC. We've gone to a lot the past years. This place has so much for your kids to do. Met the manager Terry and Sally. They are both amazing and friendly. Always there to answer your questions and needs. Our school Mabel Paine had a day of fundraising here also. UA loves to support and gives back to the community. Love a friendly oriented company. What's awesome is they now have a security here that I love since it's open. Security really nice. The indoor playground is pretty clean and well taken care of. Love the mascot Urbie. He's also cool with the kids. We are regulars here and definitely plan to return. They have great yearly membership at a great value. Must check it out!

We celebrated my daughter's 3rd birthday at this location and it was truly the best! It was our…read morefirst time here and it did not disappoint. Total stress- free experience. They offer birthday packages that include EVERYTHING- private room/s, food, beverages, hosts, decor (I was able to bring my own decor/cake too which was a plus). The entertainment/attractions are perfect for kids of all ages. Our assigned hosts were Natalie and Andre - I completely recommend!! They were both WONDERFUL. As soon as I walked in everything was decorated/setup as I had requested. Natalie was on top of it all - she reviewed my food order one last time day of to ensure all was accurate (we communicated food allergies and she made sure the right pizza crusts/ orders were in place - Thank you this truly meant a lot) . She was so sweet and attentive she answered all my questions and executed the party flow perfectly. Andre did an amazing job getting my guests checked it and set with wristbands/socks. They both were patient and welcoming! They truly made this such an unforgettable fun, smooth and well organized experience for us! THANK YOU!

It's a fun addition to the Victorville mall. If you plan on going multiple times a month I…read morerecommend the monthly plan. It's very clean and has multiple hand sanitizer stations.

Their system is not safe. I don't see how their system works. We get a sticker with the child's…read morename. Yet no one checks you out when you leave. You can easily leave with another child and no one is paying attention. We cannot play with a child's safety. This place needs a better system.

I was unsure what we would get due to all the bad reviews however, after attending an event there…read moreI'm not sure why - they obviously have made improvements. Facility was very nice and clean. Staff were on point constantly refilling drinks, keeping bathroom clean. Lighting was perfect for event allowing you to dim as needed. Food was tasty.

This place was nice to host my daughters quinceañera, it was spacious. However, be careful. Their…read moresetup is cheap, everything is plastic and disposable, I brought my own stuff, from centerpieces, silverware and other decorations. They also failed to tell me that they don't provide a linen for the candy table and failed to offer one, I'm sure they had an extra one in the back somewhere, but nope they said customer provides that. They promote coupons on their socials but everything is an upgrade so be careful. Their options are very outdated and have no color to it. Staff could be unprofessional, although they helped me setup and take down they were upset about it. The bar limited my guests to one drink (for alcohol I provided) and would tell my guests "you can't be coming back so fast", they didn't understand the concept of husbands getting their wife's drinks and coming back to get their own a short period later. Edith was in my face every five minutes telling me I couldn't do certain things, for things I had already asked permission for. For example, my daughter, my husband and I were having a moment and she barged to the dance floor to tell me I couldn't be lighting up candles, when I told her I had gotten it approved she was like "oh yeah she just told me though text". Trust me when I tell you that there were many of these instances throughout the night, I didn't even bring or do anything I wasn't supposed to, everything was preapproved. Also, food tasting I had to pick up the food, you do not food taste at the venue, I had to text whoever it was that was my poc when we would be tasting the food, and she pretty much only told me she had one day available, when I insisted that my event was a couple weeks away she then said "that's all I have available". If I wouldn't have reached out to her they wouldn't reach out at all. This venue also didn't have projector for you to play anything. At about 11:10pm of the night Edith started pressuring that my guests had to be out of the hall by midnight, or I wouldn't get my deposit back, and that meant they all had to be out the door and pretty much off the property. Despite bringing my own stuff and not using any of their things they still try to get every penny out of you and drain your energy throughout the whole party, my guests complained and even noticed that Edith was in my face all night. If there's one thing I can say is do better, the least you want to do is add stress to a stressful day and this girl was definitely good at it.