The store manager deserves nothing but a BIG ZERO! (4100 Garden st., Whitby, ON. at Taunton)
That person managed only to make that Canadian Tire branch the WORST in Durham.
By all means, he is the WORST store manager I've ever seen in decades.
I tried to file a complaint against a cashier who acted badly with my 11 y.o. kid as she stopped him like a thief for an item we bought from another store.
(BTY: I totally understand and would never mind a polite bag/item check request to protect the store from shoplifters).
BUT that was not the case with us this time. I was only steps ahead of my son and at the store exit when I turned back and found how that cashier held him back in front of other customers!
(Note: We didn't buy anything at the store that time, so we bypassed the cashier's line on our way out)
I argued with the cashier that she should have talked to me, not to my kid, but that turned into an endless "verbal fight", not to mention some annoyed, lined up customers interfering to shush me, of course to get their pay done (but I don't blame them...just wait until it happens to their kids and see how they'd react!!)
So, to end that mess I sucked up the agony from those people's comments and apologized to them for the delay and went to see the store manager to raise my concern with him off-line.
That so called "manager", had a surprising reaction about his employee's behaviour:
All what he did was to rudely remind me with the store policy and then showed us the door without even an apology for scaring my son!!
You see, that A.H. manager totally missed the point that it is a simple common sense to talk to adults, if you have any such concerns (not to pry on kids like cowards!
But sure that manager doesn't have any kind of leadership skills, understanding, or even common sense. So, no wonder some of his staff totally lack it too.
I believe since they didn't make any money out of us on that visit he didn't consider us customers and so he didn't think we had any rights, even showing some respect!! (To this one, could it be due to some customer-color-based attitude?! I guess I will never know!)
More important to the readers: I am not sure if that boss's "policy" would always tolerate harrasment to customers, and their kids, by his staff, like what happened to us.
So, if you ever need to shop there, please take extreme care of your kids...as you'll never know if someone would want to make a scene there, to get some bonus or cheap praises from an ill-mannered boss!
On another front, if anybody over at Canadian Tire corporate cares, I believe they need to revise and rectify this branch manager's behaviour and management style, if he ever has one, cuz the way he acts is a crying shame to the corporate as a whole. read more