Went in to see if I could get an MVI for my son's vehicle at CT. The vehicle was 15 years old so we knew it wasn't a slam dunk. We are from out of town. It didn't pass and it needed too much work. We had to return home and now we had a car to get rid of. Chris at Canadian Tire Bayers Lake mentioned Cars for Kids and we began the process. It was tricky though because we were no longer in town. Chris became our middle man and went above and beyond to help us and get that car where it needed to be. He absolutely didn't have to. His kindness and professionalism came at a time when our family very much needed it. If you want to feel you are being looked after, head in to Canadian Tire in Bayer's Lake. read more

Went to the Canadian store at 194 Chain lake drive, Halifax to purchase 42 tools but was unable to find anyone to assist me. I approached one associate who told me to press the button rather than help so I pressed the button and waited until it became obvious no one was coming. I did end up going to the Bedford store where I found the staff extremely helpful and were able to provide me with just about everything I was looking for. The bill was $1,001.24 Chain lake is the worse CT ever. read more

Bought Canvas Montmarte string lights that were completely dead out of the box -- not a single bulb worked. Returned them and was only offered an exchange. Escalated to a manager and got the same response -- just "store policy" repeated over and over. No empathy, no understanding, no real customer service. I had to call corporate on the spot just to be offered a gift card, which still isn't an appropriate resolution for a defective product. Very frustrating experience. read more

$20.00 for a headlight bulb , $70.00 for installation , it just plugs in 5 minute job . What a rip off . I went somewhere else to get it replaced. read more

Customer service is terrible here, must have new management - young boys working at customer service desk are snippy and must know they can give attitude to customers the same as they might to their friends - unacceptable behavior - i can only suggest its coming from the top !!! read more

Rude customer service upon my recent and final visit to the Bayer's Lake store in Halifax - especially towards my 15 year old son. Horrible refund policies that can easily encourage an argument between customers and staff. Overall, rarely a pleasant shopping experience with an apparent lack of staff and often needed items locked behind glass. I recommend nearby Home Depot on Lacewood, Kent Building Supplies in Bayer's Lake and Canadian Tire in Bedford and Dartmouth Crossing as much better options. read more

This place sucks bought a trolling motor got told it came with a battery and fucking didint and got scammed and got our time wasted

Bought a Nordic Track three weeks ago. Paid for delivery and assembly. Turns out this HUGE corporation can only deliver on Saturdays. If there is a snow storm that day and in this case the following Saturday as well your are out of luck. Called and couldn't understand the receptionist called back still no luck. BTW I never received a call advising me of non delivery so I waited and waited. VERY poor communications. read more

I don't think there is any danger of receiving any kind of fee for the review I am about to write! I am a student in Halifax, with a part-time job in Dartmouth which helps me to pay my school expenses. My job is a distance from my apartment, and without a car, is a 2 hour bus ride each way - a significant bite out of the day. My mom found a car for me, which made my life a lot easier, and because of that, I make sure to maintain my car to ensure that I don't have to take the bus. Early last month, when I took my car for an oil change (not at Canadian Tire) the fellow doing the oil change asked me if I was noticing a squeal from the front of the car, which I had heard. He said it was the power steering belt, and recommended I take my car to a garage to get it changed (I was having the oil change done at a location which was not a full-service garage.) So I took my car to the Canadian Tire store in Bayers Lake, told the service advisor what I had been told and said I needed a new belt. I also asked him to look at the transmission pan, which the previous fellow had told me was quite rusted and he thought I might have a transmission leak as a result. It was suggested to me at Canadian Tire that I let them have a look to see if it was actually the power steering belt, as if they changed it and it was not the issue, then I would be wasting money on something that did not solve the problem. That sounded reasonable, so I told them to go ahead and check it. A short time later (within the hour) I had a call from the garage to say that the mechanic had checked it and the news was not good. It was the power steering pump which needed to be replaced, and a flush done afterwards, and also a replacement of the transmission pan and all of the fluids in the car. They would do their best to get after-market parts, but the total of the estimated work for my car to be road-worthy was almost $1200. Did I mention that I am a student? I was shocked, and told the mechanic that not only could I not afford that, I could not authorize it as my mother is the owner of the car. I picked up the car and drove it to New Brunswick so that my step-dad - who is a mechanic - could have a look. Long story short - the power steering pump is just fine. It needed fluid, which was topped up and it did need a new belt, and a pulley (that was what was causing the noise.) The transmission pan that we purchased directly from the dealer was $20 cheaper than Canadian Tire wanted to charge. As I see noted in other reviews, the labour charge at Canadian Tire is much higher, and not only that, but the times allocated to repairs is excessively inflated. (As an example, the book rate for the transmission pan is 1 hour - the estimate was for more than double that.) Small wonder that their estimate was for $1200! The final bill to actually repair my car but to do only what was needed was $200. However, the story does not end there. I gave a copy of the quote to my step-dad, who called the Canadian Tire store to speak to the service advisor, who out and out lied to him, telling him that I had asked them to quote on replacing the pump when I dropped off the car (rather than the belt.) When asked why I had been told that a working power steering pump needed to be replaced, my step-dad was told that the pump did need to be replaced, and if he had an issue with it to bring the car in and it would be looked at again. As the car is now in another province, this offer was declined, at which point the service manager said "so if you have an issue with the way we run this business, come in to the business in person." Then he hung up, effectively ending the conversation. What wonderful customer service - first you try to rip off people who can't afford it, because you figure you have them over a barrel, and then when someone calls you on this dishonesty, you tell them off and hang up on them. It is businesses like this one that give mechanics a bad name. read more

Came here on a weekday. Sure the store is tidy and clean but the service was absolutely atrocious. The line ups at check out and "customer service" stretched forever and a day. They kept calling people to cash but no one ever came. Wanted to return something and the employee was a trainee. The guy waiting in line in front of me had been waiting 30 minutes before I decided to just leave. There was only one cashier. No one seemed in much of a hurry either. I must say they had spotless washrooms. Such a pity, because it's a convenient location. Probably won't be back read more

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Bought maximum lifetime warranty ratchet five years ago, today trying to replace the broken ratchet, they said it's discontinued and give me a number to call, said you're on your own, absolutely poor service read more

As soon as I walked in the front doors I was rudely told by this door greeter person that they don't allow backpacks and was told to leave mine at the customer service desk. I normally don't haveca issue with this as long as they are polite about it but this person was the opposite. I was then followed around like I was a criminal when all I went in there to do was to buy a part for my sons bicycle. I bought the part but I won't ever return to this store after this experience. read more

I'm generally not a fan of GiantSuperKillerMarts, but this one is alright. Canadian Tire carries more than enough inventory to fill a few football stadiums, so they really are utilizing this space. The layout is fairly intuitive, it's well-lit and well-stocked. I'm not a fan of the single-line-for-several-cashes setup, but that is now the norm. They do have lots, like LOTS of impulse-buy items for you to peruse while waiting in line. Service was friendly and we found what we were looking for without getting lost. :-) read more

I've had terrible experiences here since moving to Halifax 15 years ago. The old location in Clayton Park and now at the Bayers Lake location. Today took the cake. We purchased a dehumidifier and took it home, plugged it in and realised the in-store rep had given us misinformation and the wrong model. We took it back within 20 minutes and they would not accept the return on the $400 item, even though we were eager to exchange it for a $450 model. Buyer beware, know what you are getting before you go there, and don't expect customer service of any kind. Also, I would avoid any of their Cdn Tire brands such as Garrison. read more

This is the absolute worst Canadian Tire in the province. I've always been a Canadian Tire fan but that's changing fast. I'll never shop at the Bayers Lake location again. The staff, when you can find one, are rude and don't really care. They obviously have an owner that don't care either or else he's be in there training them and showing some leadership. read more

Will not shop there again. Verbally accosted by employee, when we were simply there to return a defective TV we purchased the evening before. We entered the store with the returning tv. Due to my physical limitations, I followed my husband, slowly down the main isle, while he went ahead to see if there was a different tv we would exchange for the defective one. Behind me, I heard a female voice yelling while walking "Excuse me, Excuse me", "Lady", Once she arrived at my cart, she continued at the same volume and stated there were no TV's in boxes on the floor. taken aback by her yelling, I quietly told her, I was waiting for my husband, who had gone down the isle to look if there was another tv we could exchange then we would go the returns counter, She continued to repeat herself, loudly. now my husband was walking back to me. She said, I just told you, I said, possibly what you are trying to say, maybe say in a different way to better explain herself. She gave me a dirty look. repeated herself. I acknowledged my husband. he said no other TV's. "let\s just return it". I asked her if she meant she did not want me there, she said "YES". I turned around and walked to counter. she had already arrived and obviously shared with a co worker, her version. the co worker began to assist us, then turned us over to yet another worker. I was pleasant with both co workers but Christine, continued to be an emotionally underdeveloped employee. I posted on Canadian Tire's FB page the experience. They response was not to acknowledge the incident but to say they were removing it, as the employee's name was present. I replied by letting them know, I was warning future customers of this employee. Side note, when we entered the store, we did look to see if there was a sign that directed returns to the desk only, there was not. read more

Terrible service at this Canadian Tire Store location as well as Poor leadership. Tried speaking to store Manager Jason Lambert about a service complaint by his staff and this guy definitely doesn't care at all. I sent him a couple e-mails and he could not be bothered to respond or perhaps he doesn't know how to use e-mail. Either way I give this place a 1 star for service only because I cannot give them a zero. I now know why this store has terrible service with a manager like Jason Lambert and his leadership skills. Keep up the good work. read more

Have done some comparing of being able to order and do curbside pickup, and this Cdn Tire has excelled - just amazing. They have it down to an efficient art, and the staff work tirelessly and have been so good natured and careful that this is now my go-to store far beyond overpriced Amazon and even Home Depot. Have ordered online and by phone at this Bayers Lake location and they have come through in so many ways from sourcing out a product, calling me back, advising, etc. - they have gone well beyond what I ever would have expected. This store and its managers and employees deserve huge kudos!! read more

DO NOT TAKE YOUR VEHICLE HERE!!!! This is most a complaint I have forwarded to Canadian Tire Head office about being ripped off by the service department at this store. and had the mechanic try to rob me of my truck! I am pasting a complaint I have made about the Chain Lake drive location in Halifax, ns. The disrespect has cost me a min of $500 in accomodations, rentals and fuel costs to travel 3 hours to my vehicle from my home, and the hours of phone calls blaming people that didn't need blamed, hours of traveling, hours on the phone with my insurance company, hours trying to find a more reasonable solution than I was given at your Halifax location. Please review the disrespect of your Bayers Lake Location, and I will be writing my news paper to let the public know about this. The staff at this store won't even show enough respect to call me back and even offer an apology. The mechanic that was nice enough to insult me and offer me $1500 for my $10,000 truck, wouldn't speak with me on the phone, but had no problem when i was there to pick it up to insult me and reassure me how bad of shape my truck was in! This is the most disrespect i have ever been show in a business, a business that is full across canada, its not starving enough to try to swindle $2000 out of me as either a woman or an insurance claim, either way i'm sure there has to be some kind of law against people ripping their customers off! I may be at this location one day with a sign that tells everyone driving by that they are rip off artists at this location. I went to Canadian Tire in Bayers Lake on July 11, 2018 to have 2 tire installed and to have the shaking/vibration in my front passenger side tire checked, so a front end check. I had told them we were in a single vehicle accident and just had our truck back for 1 week and there was a shake/ vibration like a bad wheel on a shopping cart is what it felt like, passenger side only as the drivers side was just repaired from those damages and felt great. I had just arrived in the city after a 2 hour drive from Amherst, NS. When I was called in to discuss what was wrong with my vehicle I was given a list of priority items that needed to be repaired before my truck would be safe to drive. This list included: upper ball joints on both sides, lower ball joints on both sides, sway bar links on both sides and tie rod end on both sides and an alignment. This was a quote of $1942.29. I was assured that my passenger side ball joints were worse than the drivers side that had a sheared off lower ball joint. The worst thing on the truck that needed fixed was a sheared off ball joint that was missed when the repairs were done from the first accident, we are unsure how but it was missed. I was told i could have lost my front end on my way to Halifax from Amherst with this ball joint. I then worried of the lives that could have been disrupted, let along my own life on this drive. I was so very upset over what damage I could have done with my truck. I then did not have $2000 to fix my truck so I had to go home to figure out what we could do to make our truck safe for us as it is our only vehicle. I was trapped in Halifax, no way home. SO i had to get a room for the night, rent a car the next morning so i could get home. All this time my husband who suffers with Panic and Migraines is home stressing over the fact that i had just driven to Halifax in a truck that was falling apart. I am fighting on the phone with the insurance company , im now fighting with the mechanic that just fixed my vehicle and left it in this shape as i had the front end checked 3 weeks before the accident, so it should have all been caused from the accident and it was missed, all while stuck out side in Bayers Lake in the parking lot of Canadian Tire with no way to get anywhere. I come home, to Advocate Harbour and we mull over all of our options and decide we will not have Canadian Tire do the work due to their unbelievable $95/hr rate. We still had to find a way to pay someone with better rates.. it was a lot of work to be done. We then on Tuesday July 17, 2018 head back to Halifax to get our truck. I go inside to pick it up and making conversation with the mechanic that did the work on my truck, I had said when its fixed I think I will sell it if it is in that bad of shape. The mechanic had said with the truck fixed I could get $10,000 for it as it is a standard shift truck, a rare find in those trucks. He then proceeded to insult me by saying he would by it for $1,500 and do the repairs himself. In the end we needed 1 tie rod end, 1 ball joint and 1 sway bar link. read more

The store part is 5 stars but the garage isnt close to 5 star they charge more than other place ( diagnositc charge 49$ +tx at napa/ 119$ at canadian tire ) i went there as a last resort, as everywhere else was a couple week of wait read more

Only giving a 1 because 0 is not available! The staff at this store have 0 customer service skills. I've had at least 3 or 4 bad experiences where they have been in the wrong and cannot see the err of their ways. I contacted the manager of the store at one point and then the owner, the inability to address customer service skills goes right to the top at this store. I'd drive to Truro before shopping at this location. read more

I'm not sure what creates an environment like the customer service at this Canadian Tire. I'm not sure who the owner of this franchise is but compared to the Quinpool Road CT this place is atrocious. It is a healthy serving of rudeness covered in a thick sauce of disinterest. You would have gotten better, faster service lining up for bread in Latvia in 1947. read more

I walked into the store one evening and as I headed for the aisle where I knew I would find what I wanted, a young man started yelling at me and running behind me! When I realised he was yelling at me, I turned around and he preceded to tell me of a "backpack" policy that they had and that I needed to leave mine at the front. Firstly...I walk everywhere so I carry a backpack, and this wasn't the first time I've been in this store with it. Secondly, if that is store policy, fine...but you don't have to yell and run behind me like I was a thief ! I politely gave him my backpack, got the item and went to the checkout where I asked for my bag back. Don't think I'll be back...very bad/sad experience! read more

I went to the Canadian Tire garage after being told by two friends that they had had their tires changed from Winter to Summer (same season, within the last month) for $60 plus tax. I was charged $90 + tax and was given no explanation other than "you have to pay someone to do it". I couldn't believe it. If I had had any other option, I would have left and gotten service elsewhere. I will certainly not go back. What a crazy over-charge for this service. read more

We were in on a Thursday night to special order car mats (Weather Tek) from the auto parts counter (so we thought). We arrived at the counter and were promptly told by the tech when we told him we were there to order the mats "I don't have a clue how to do that". He called customer service and we were told to go there to order the mats. We arrived at customer service and were promptly told that we needed to go back to the parts department to order the mats. Getting very frustrated at this point but certainly getting our exercise walking up and down the store. Oh and while we are standing at the customer service counter, they start shutting off the lights in the store. That was a nice added touch! So back to the parts counter we go. At this point, we have been either waiting at a counter or in line for close to an hour. We finally got someone at the parts counter, actually two people, who we watched enter our order. We were told 3-5 business days for the mats to arrive and we would be called as soon as they received them. We had also ordered an air filter for our vehicle (none in stock) and we were told that would arrive the next day. Well, here we are today, Tuesday, Sept. 19th. It will be two weeks Thursday, Sept. 21st and no phone call from the Canadian Tire in Bayer's Lake, Halifax, NS. So, I just called and after speaking with three people, it was determined that our order was indeed there but no one seemed to know when it arrived or why we were not contacted. Great customer service! Not!!! I think I would sooner walk over burning coals mixed with broken glass before I will go to that store again. Oh, and to top it off, we paid for our order in full when we ordered the items. Guess we weren't deserving of a phone call to say our purchase was in and ready for pick up. Good thing you're not the only Canadian Tire in town guys. You really need to provide more customer service training to your staff, especially on follow up with the customer. read more

Please don't ever go to the Automotive Service department at their Chain Lake location. I had an MVI done for my 2.5 year old car there and they told me that they failed my inspection due to my front brake pads & rotors. They wanted $550 for parts and labor. I had to take a day off from work to drive around to other shops for a second opinion and it turned out that my rotors were actually in great condition (another 2-3 years of life) and my pads passed by NS law. I took it back to Canadian Tire and called them out on it, they were extremely disrespectful and rude to me but finally agreed to bring my car back in to re-inspect it. Then they said, fine we'll give you a sticker. Never said sorry or anything. Absolutely terrible customer service, a gigantic waste of time, and not to mention they lied to my face to try to pressure me into purchasing the parts and service through their company. Never again. read more

Worst customer experience! The CT worker at the customer service desk was the most unfriendly, rude, condescending and argumentative woman i have ever dealt with in trying to return items that i was unsatisfied with! I explained my reasons for wanting a return of my two identical items, one opened and one not. The craftsmanship of the one i opened was horrid, therefore i did not open the second. I knew i would get a refund of the unopened one, but was unsure of their policy with the opened one. The worker argued with me about how i would know if my chair was badly made if i didn't put it together and made me feel that my opinion of what i wanted in a chair for my cottage was wrong and i should just suck it up and have a chair with uneven lengths of wood pieces and knots in the wood. She also told me that they have never have a complaint about these chairs before so it was hard for her to believe what i was saying to be true! So because i was the first to complain ever about thus product, i must be wrong! You've got to be kidding me! In the end, she did give me a full refund of both chairs, but it was such a great hassle and made me fel like i was doing something wrong, that i didnt even get my list of household items at canadian tire that i was going to get from them! Went to Walmart instead! Wont be buying anything from Canadian Tire for a long time if i can help it! read more