I am writing to share a frustrating experience I had with the customer service at your Halifax Bayers Lake location, which has left me feeling disregarded and disheartened. In late July, I purchased a 16 cu. ft. Vissani deep freeze from the Bayers Lake store. Unfortunately, by mid-October, the freezer stopped working, and I lost all of its contents. I tried various solutions but couldn't get it working, so I sought warranty assistance. However, I couldn't find my receipt, which I needed for the repair. Initially, I contacted customer care via telephone, and the representative assured me that my receipt could be retrieved at the Bayers Lake store. On October 28, I went to the store, providing a three-day purchase window, the exact sales amount, and the model information, hoping they could locate the purchase. I was informed, however, that since it was a cash purchase, no record could be found, and no one offered assistance in locating it, despite the details I provided. I requested to speak with Assistant Manager Lyt Adams, who offered a full refund if I returned the freezer, though all I wanted was a working freezer. Initially, all I was looking for was my receipt so I could go through the warranty process and have my freezer repaired or replaced. However, I accepted this solution and was given paperwork to return within the week with the freezer. On October 30, I returned to the store with the freezer and paperwork, only to be told by a different associate that I could not receive a cash refund, only store credit. The associate's attitude made me feel as though I was doing something wrong, and it was made clear that store credit was my only option. Reluctantly, I accepted the store credit. On November 7, I found my original receipt and returned to the store, expecting that I could now receive a refund instead of store credit. I spoke again with Assistant Manager Lyt Adams, who said he would escalate the matter to Store Manager Ashley White and assured me that I would hear back from her. The next day, however, I received no call from Ms. White. Instead, Mr. Adams called me later that evening to inform me that there was nothing they could do, and the first thing he pointed out was that I was now past the 90-day return period. However, when I initially visited the store and spoke with Mr. Adams, I was within the 90-day period, so this feels especially frustrating. Throughout this process, all I wanted was a working freezer. I would be more than willing to purchase a replacement freezer from Home Depot, but there are no comparable models available in size, price, or immediate availability. I am disappointed that no one assisted me in locating the receipt initially, nor did anyone attempt to find an alternative solution to the product failure. Instead, I was left with store credit and no suitable replacement options in stock. This experience has left me questioning Home Depot's commitment to customer satisfaction. I hope this feedback will be taken seriously to improve service for future customers. read more

Home Depot is a great place to go if you're looking for a particular item that is in their flyer, other than that, I find it rather expensive! I went into this particular location last week because I was looking for taps for my kitchen sink. I found the staff to be rude and not helpful. I didn't really know what I was looking for and nobody asked me if I needed help. I found the kitchen tap isle, but walked out without purchasing anything. Before I went to Home Depot, I went to Rona for an idea on the prices. After glancing at the selection and prices at Home Depot, I decided to go back to Rona! read more

The Home Depot - Nurseries & Gardening Near Me - Halifax, Nova Scotia

Worse Experience at home depot I ever had. Wanted to price match with Canadian Competitor Company plus 10% as per the price match guaranty something I have done numerous times before including as recent as last week with same company Lowes. Never had an issue before but Yesterday I had lots of grief by on duty Manager Conway. This guy had no customer service skill at all. He was very cold, abrupt, condescending and at one point I even asked him if "he was going to hit me" as he was threatening me at the home Depot Store. This employee should definitely not be engaging with customers as multiple witnesses / customers herd his aggressiveness and attitude including my wife .All I wanted was to buy 90 Bags of Scott's mulch and price match with either Canadian tire or Lowes and be on my way. Mrs. Conway from Bayer's Lake location made it impossible to enjoy my shopping experience and as a result made me fearful of shopping at Home depot again. In the end the representative (female Cashier) at home depot ended up over charging me by $77.53. When I asked her why the overcharge she sent me to customer service where I got the full refund plus the 10% price match. Basically after all the back and forth and threats from MR Conway and renting the HOME Depot Cargo van and being over charged I paid exactly what I should of paid in the first place. If the end result is the same why did I have to be subject to so much..................by this Home Depot Representative. I was left very dissatisfied and upset with my entire shopping experience. While talking to three different employees shortly after I was told that this situation has happened many times before with regards to Mr Conway. I will not be shopping here again if I can do without!!!! Home depot should not be a place that you go to get bullied. read more

I recently visited Home Depot on a quick trip to have a key cut. Because Home Depot is such a large space, you have a walk quite a distance to find just about anything. Luckily, there are staff on hand to guide you where you want to go, but as soon as I was directed to the key cut station, I was alone again, and without a staff member to assist me. I was able to flag someone down, and they did a good job of cutting a key. At the cash, the staffers seemed inattentive, disinterested in customers, and more concerned with socializing with their colleagues. I'm all for a positive work environment, but the customer comes first, not social hour. I won't be returning unless there is a really good deal in the flyer that I just can't miss out on. read more

I love a good hardware store, tools, lumber, plumbing, paint, etc. you get the picture! This place is huge, and comes filled to the brim with exciting and useful tools, lumber, pl....moving on! Any and every thing you could/want for an at home project can be found here, on your own or with the amazing staff. They always seem to know where everything is and how it works, just wonderful. The lumber is stored indoors which is a nice treat compared to my local lumber yard. Dry, clean lumber so much better to pick through and use! I love this home depot and will be back, and soon! read more

Home ownership means hardware stores, no matter what your level of DIY skill. I'm sort of intermediate level, and have been able to get just about everything I need at this Home Depot. Like all of them it's big and comprehensive, with ample parking. There's always someone to guide you at the front. Staff are friendly and very helpful once you get your hands on one. I've had good experiences here with tools, guttering, getting paint samples mixed, the garden centre, BBQ accessories, fencepost caps, and lots of other odds and ends. read more

Mike and I rent an apartment, so we will never find ourselves in need of 90% of the things sold in Home Depot. That said, it's an okay store. If you need help you can usually find someone on the floor. They have a great selection of just about everything, including appliances. And door hooks. :-D Speaking of door hooks, the good thing about HD is simply wandering through the aisles can provide you with home-renovation ideas, even when you're not sure what you're looking for. Did you know door hooks can be used to hold your curtain rods? Prices are okay here (it can be a bit pricey depending on the item) and staff have always been friendly and helpful. read more

This particular Home Depot may possibly be the worst in Canada. They don't answer the telephone, don't carry reasonable inventory and are brutally understaffed. read more

On two different occasions (including this evening) we went to this store to look at their carpets for our newly finished basement. There is almost nobody in the store. We wait and wait for someone to be available. Finally when they are it turns out they don't do flooring, they do kitchens. They page someone, we wait some more, then they page again and again. The first time this happened we just left the store. This time after about 45 minutes this guy shows up, and we explain that we're looking to get some carpet installed in our basement, we want a quote and he says "well it's a bit late, the store's going to close in about 8 minutes!" HAHA! If we hadn't had to 45 minutes to talk to somebody, we wouldn't have had this problem. Go shop at a locally owned business if you can help it - Piercey's, Kent, don't support these big box stores. They are nonsense and clearly lacking in customer service. read more

Wow! I called this store today looking for a specific type of product that I could not find on Home Depot's website and I was sure it was only available in the US. It is a product you can use to refinish kitchen cabinets without needing to sand them first. Benjamin Moore and Sherwin Williams didn't have what I was looking for. The associate who I spoke in the paint department (MacKenzie) with listened to what I was looking for and thought about it, placed me on hold for a quick minute and she looked up a product that would work and even read the description on the specs, verified pricing, gave me the item # to look up on their website, advised how many they had showing available in stock and told me the aisle to look in. Amazing customer service!!! I don't know if HD reads these reviews or not, but I have had such poor customer service lately (at other places) that I think I might call this employee's manager to tell them how great she was today! Needless to say I will be going to this Home Depot to pick up the $90 product to give it a try for restoring our cabinets. read more

Worst customer service ever. Employees wander around aimlessly walking past customers and not asking them if they need help with anything. Takes hours to pick up simple items that should only take a few minutes. Associates always seem inconvenienced when you ask a question. Horrible customer service, they should be ashamed. read more

Absolutely the worst business I have ever dealt with. Store seemed ok but customer service if you have problems is utterly hopeless. Bought an appliance on Jan. 9. They attempted two deliveries - once the wrong colour which was refused and once with shattered glass which was also refused. Called the number for delvery problems and clearly this was a call centre with employees who can barely speak English. No apologies made for the mistakes and they were definitely in no hurry to solve the problem. I have no idea when or even if I will ever receive my appliance. Obviously customer satisfaction is pretty low on their list of priorities. I will never buy from them again. read more

Consistantly the worst customer service of any store I have ever shopped at. Today the staff easily out numbered customers but still after 45 minutes in the store, mostly in the same isle, not one employee offered to assist me. I did make a couple attempts to ask for help but even when I approached the employees, who were congregated in several small groups, none would pause thier personal conversations to even acknowledge me. I will definitely never shop at this location again and will do my best to avoid all Home Depot stores in the future. read more

jesus rollerblading christ! They have food here!? It's like a hockey rink food but it's OK. I just feel like I should buy a plank of wood instead of just eating here, PRO TIP: Don't wear an orange shirt to home depot and wonder why someone is following you as if they want to ask you a question... jerk! read more

Always my first choice to go. Over the other hardware stores. Just like the set up. Nice and bright always.

The worst hardware store ever! It took 30 minutes to find 3 tools and didn't have anything for brazing rods except a single pack of overpriced junk. There was no one around to help and on my way to the cash I saw an employee who was well over 70 years old struggling with heavy ceramic tiles. I should have gone to Kent, I regret my visit. read more

Awful experience. I had rented a Dr. Rug, was told due back at 2:30pm, was never told about a full day late charge. I brought it back at 4:15pm, was able to check it in for 4:30pm because I was left waiting in the wrong section, and then sent over to the cash. The employees that I originally dealt with didn't know how the rental system worked and weren't trained on it. I was chastised for not bringing the forms with me, I said that I hadn't been told to bring them, and I didn't think I needed them I hadn't when I rented them before. One employee said 'We need to see about a late charge.' I was stunned because I had rented it the day before and was returning it, I said 'Nobody said anything about a late charge.' They brought over the staff member who had rented it to me yesterday. She said they needed to late charge me a full day $46 rental because it had been due back at 2:30pm. I said 'Nobody said anything about being charged a full day.' This employee actually smirked and said 'I had told you 2:30,' pointing to the small fine print saying 'Late charge full day rental' in the section filled out by staff not the customer, and then refused to check it in unless I paid. Also nothing in the terms or conditions on the back said anything about specifically about 24 hours, or when the late charge would be applied, the only single reference was 'late charge may apply.' She responded when I said that the late charge was not explained or even mentioned. Her response was, 'You should have known, it's a rental.' I had rented Dr. Rugs at this store before, and had been told on previous occasion by the staff at this store that it was a one-day rental and that I just had to bring it back the following day. I had told her this she started to argue with me 'Well that's because you returned it in 24hrs' I explained that I hadn't returned it in exactly 24 hours, in fact I had dropped it off in the evening. She rolled her eyes 'Not my fault you weren't charged by that person, you should have been charged.' I said 'It's inconsistent.' Her response was literally, 'Yes it is.' Expecting customers to know the store policies as well as company staff when they've been applied inconsistently, and then treating them as though they are idiots when they don't is terrible customer service. I filed a complaint, I was sent a general response apology email, and was told that it had been passed on to store management. Nothing came of it. Unless you want an adversarial shopping experience I would avoid renting tools or cleaners from this place. I will never be renting anything from this store again. read more

Always so happy with the selection and price, and staff is almost universally helpful and accessible. The only thing that I don't like (and this REALLY bothers me) is that some times like this evening on a Wednesday around 7:30pm not one single cash desk was open. The only way to check out was through one of those absolutely horrible stupid self checkout devices. I DESPISE them. They never work as expected and my blood pressure always goes up. One time I just abandoned my purchases and stormed out the door and shopped at Kent instead. So tonight the head cash person or whatever she's called came and processed my purchases at the self checkout. There was almost no snark involved too, lucky me. If Home Depot doesn't get it's act together I'll change to Kent permanently. I'm a several thousand dollar a year hardware shopper, and if there's a group of average guys like me who feel the same it may make more business sense to staff a cash at all times. In any event, next time I'll just abandon my goods again and Home Depot can incur the cost to restock the items. read more

Home Depot needs concierge service, someone to help you figure out what size screws fit your light fixture or if construction adhesive works on foam ceiling medalions. I like doing small projects but I hate hardware stores, they're huge and it's hard to find things. However, last week I had a really good experience at Home Deport. The staff that where available were excellent and helped me figure out what I needed. Although, some departments were way busier than others. You'd have to mill about and stalk the clerks until they were free. In summary, great staff, hire more! read more

SO tired of this store horrible service. I thought it was isolated to in store, but on phone is just as bad, or worse! I've been on the phone from 815 pm trying to get one answer to one question. I've been affected by the pass the buck (or customer) syndrome! Get to one extension ,hold 12 min, told the other extension that will know may answer is busy but they transfer anyway,phone rings at least 100 X etc, anyway all in I was passed around 3 X, hung up on 3x as it was now close to 9 pm and no one wanted to deal with a customer,so every time I did call back they would just hang up not answer! Like really ?! A wee bit tacky. When will these places get that customers pay their wages? I guess I'll order online,supplies are so much cheaper in China anyways. ;) read more

I went to this store last week to purchase a new bathroom. Tub and surround, toilet, and vanity. I paid considerable cash for this purchase, and it was due to be delivered today. The vanity I ordered is shown on their website as available online and in-store. However, the vanity that arrived was a different model, and color than the one I paid for. When I called the store, I was told it was only available online. Why was I not told this when they took my money? Why does the website say it is available in-store? I was told they could pick up the vanity they sent me, and refund my money. I told them my husband would come to the store tomorrow to get the refund, and they could come pick up the vanity they had sent me. I was told no, I couldn't get my money back until they got the vanity, and they didn't know when that would be. Would not give me a timeline for anything. I have a two week window to renovate the bathroom while I am on vacation over the Christmas holidays. So, I am pretty much stuck with the vanity they sent. We are renovating our house, and have 6 more rooms to do after the bathroom. I can guarantee I will never spend another cent at this store. Kent and Rona, here I come! Horrible customer service as well. read more